Average cause after making payment ticket issue took 2 hours and no mail came after the money was paid. Also the customer service asked me to pay 18 aed for giving the ticket saying price got high bef... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Quite straight forward to book through & the support staff are knowledgeable. Very good value for money compared to other travel companies. Juli Tiwari was my suuport / booking agent. THANKS!
A empresa respondeu
Prince Singh has made my year! he has given me customer service levels above anything else I have ever experienced, I wish everyone I dealt with was even 1% as helpful as him, he truly is the greates... Ver mais
A empresa respondeu
Juli is very good customer care employee. She handle my query very well and helped me to complete my journey and confirmed my ticket. Thank you Juli for helping me.
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Traveasy.com has the ability to price thousands of flight routings and hotel properties at the most competitive price. We offer 24/7 support for our customers and we request your reviews to be able to improve our service to you.
Informações de contacto
14 Hanworth Road, Hounslow, Middlesex, TW3 1UA, Reino Unido
- 0208 819 9853
- info@traveasy.com
- traveasy.com
4,4
Excelente
3 mil opiniões
Respondeu a 97% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Prince was very supportive
30 de março de 2026
Opinião espontânea
Resposta da Traveasy
Dear Done,
Thank you for your feedback. We’re glad Traveasy could help you find a competitive flight price. Our team works hard to always offer great value on flights, and we look forward to helping with your next booking.
Warm Regards,
Traveasy
Rohit Negi did a great job in resolving…
Rohit Negi did a great job in resolving my query. Much appreciated
29 de março de 2026
Opinião espontânea
Resposta da Traveasy
Dear Ankit,
Thank you for such positive feedback about Traveasy customer service.
It is always a pleasure to receive such good reviews about our flight booking services directly from the people we serve. We hope to help you plan another trip again soon!
Warm Regards,
Traveasy
assisted with care
I booked a ticket for the family of three to Chicago and I have to cancel for one passenger. The agent who handle me well was Jhanvi Sharma. I felt so nervouse for I did not receive confirmation emilas after payment, but thanks to her she helped me update the email add in the system and assisted me to cancel one ticket. I hope I will receive the refund as promised.
24 de março de 2026
Opinião espontânea
Resposta da Traveasy
Dear Angeliz,
Thank you for your kind feedback about Traveasy. We were delighted to receive your five‑star review and truly value your support. Your feedback helps us continue to grow by providing excellent deals on flights to all our customers.
Warm Regards,
Traveasy
Been trying to talk to someone for the…
Been trying to talk to someone for the past 2 days and the chat just re starts over and over again
18 de março de 2026
Resposta da Traveasy
Dear Valeria,
Thank you for your feedback. Unfortunately, there has been a technical issue with our chat provider which may have caused the chat to restart unexpectedly. We appreciate how frustrating this must have been, particularly when you were trying to reach our team for assistance. Please be assured that we are working to ensure a better and more reliable service for all customers. Thank you for your feedback, and we regret the inconvenience caused.
Warm Regards,
Traveasy
I booked my flight through traveasy.com…
I booked my flight through traveasy.com because it was the cheapest. Honestly, I was worried because of the reviews. During the booking process, I logged into the chat, and the advisor immediately confirmed the baggage allowance, price, and so on. I didn't have time to make the payment, but the advisor sent me a payment link and confirmation of all the details via chat. I made the payment, but I was worried again. Within 40 minutes, I received my tickets. I logged into Etihad Airways. My reservation was listed on their website, and tickets were available. So everything went perfectly!
21 de março de 2026
Resposta da Traveasy
Dear Anna,
Thank you for sharing your positive booking experience with Traveasy. We are delighted that our team found you a great flight price. We look forward to assisting you with your next flight booking.
Warm Regards,
Traveasy
Shubham really did a fantastic job!
14 de março de 2026
Resposta da Traveasy
Dear Ramin,
Thank you for your feedback. We’re glad Traveasy could help you find a competitive flight price. Our team works hard to always offer great value on flights, and we look forward to helping with your next booking.
Warm Regards,
Traveasy
good customer service
Five stars. I received very good customer service today from Shubham. He was fantastic, kind, patient, and extremely helpful in guiding me through an administrative update as well as disability assistance. He made everything much easier to understand and navigate, and I really appreciated his support. Thank you for such excellent service.
22 de março de 2026
Opinião espontânea
Resposta da Traveasy
Dear Whyte,
Thank you for your wonderful feedback about Traveasy.
We were delighted to read the complimentary comments that you made about Traveasy’s booking experience and customer service. We hope to be of service again very soon.
Warm Regards,
Traveasy
Prince Singh was very proactive
Prince Singh was very proactive. When I wanted to change my flight, I emailed Prince and he called me within the next 2 hours to proceed with changing my flight.
20 de março de 2026
Opinião espontânea
Resposta da Traveasy
Dear Leah,
Thank you so much for taking the time out to leave a review. Your feedback about Traveasy’s flight booking experience helps us to improve and develop the service we give to our customers.
Warm Regards,
Traveasy
Price had increased since I had booked
Price had increased since I had booked
To £25
But then after talking to Customer Service, they reduced it to just an extra £10
Very thankful
19 de março de 2026
Resposta da Traveasy
Dear Nita,
Thank you for sharing your positive booking experience with Traveasy. We are delighted that our team found you a great flight price. We look forward to assisting you with your next flight booking.
Warm Regards,
Traveasy
Resposta da Traveasy
Dear Doreen,
Thank you for your review.
We were delighted to see the wonderful things that you had to say about us and hope to be of service again soon.
Warm Regards,
Traveasy
Value for money
18 de março de 2026
Resposta da Traveasy
Dear V jaya prasanth,
Thank you for letting the community know that you had a nice booking experience with Traveasy. This greatly boosted the morale of our sales team!
Warm Regards,
Traveasy
Very pleased and thankful to Prince
Very pleased and thankful to Prince, who was extremely helpful and kind, I had originally booked to travel to Dubai on Emirates and then to further fly to india, but due the current situation in UAE, I had to change my plan, so I got through to prince I explained him my situation, he was very efficient he managed to book me on a different flight to go India, all booked and confirmed without any delays, n saved me money if I had cancelled n tried to bookmyself which were coming out way to expensive to afford. Great job !! Thank you Prince
17 de março de 2026
Opinião espontânea
Resposta da Traveasy
Dear Insha,
Thank you for letting the community know that you had a nice booking experience with Traveasy. This greatly boosted the morale of our sales team!
Warm Regards,
Traveasy
They helped us make what seemed like an impossible booking
We made a mistake when booking and ended up in a complete mess with our flights and weren't sure what to do. The Traveasy team spotted it and called us to understand what we actually needed. They moved mountains to help us get the flight we wanted despite all the global disruption. Just when we were about to give up another option presented itself and the team were able to help us book - they got us the flight at 60% of what it would have been via the airline or any other online booking system. Cannot thank them enough.
16 de março de 2026
Opinião espontânea
Resposta da Traveasy
Dear Ryan,
We are pleased to hear that you were satisfied with the service you received from our team. We hope to help you with your next travel booking soon.
Warm Regards,
Traveasy
Prince Singh
Prince Singh
REALY GOOD TALK N GIDE TO ME HOW I GET MY CONFORM TICKET THANK YOU VERY MUCH PRINCE SINGH FOR HELPING ME N THANK YOU TRAVEASY
THIS IS MY FIRTST FLIGHT TRIP SO I WANT GUIDELINE N PRINCE SING GIVE SUPER DUPER GUIDENCE THANKS AGIN!
16 de março de 2026
Opinião espontânea
Resposta da Traveasy
Dear Ketan,
Thank you for letting the community know that you had a nice booking experience with Traveasy. This greatly boosted the morale of our sales team!
Warm Regards,
Traveasy
traveasyを使うのは危険です
traveasyを使うのは危険です、お勧めしません。朝6時のフライトを予約して、早朝空港につきチェックインを行うと21時の便に勝手に変更されていました。便変更の連絡は全くありませんでした。その件についてメールで問い合わせしていますが、全く返事は来ません。
16 de fevereiro de 2026
Resposta da Traveasy
Dear KN,
Thank you for your feedback. Our team is currently reviewing the matter and working towards a resolution. If you need any updates or wish to connect with us directly, please email us at info@traveasy.com.
when i booked ticket i got screenshot…
when i booked ticket i got screenshot of the ticket not real one. they when i called to conferm suddenly there was extra charge for the extra bag which i didn't need. SO i had to bargain for conferming ticket like i already paid, but had to wait to get ticket.
3 de março de 2026
Resposta da Traveasy
Dear Aesha,
We are sorry to hear that you were dissatisfied with your booking experience. Please note that the initial document provided was a travel agency confirmation, which is standard procedure at the time of booking. The airline e-ticket is issued separately and can take additional time to be generated, as outlined in the payment confirmation email. With regard to baggage, this is an ancillary service that may be offered as an optional extra and is recommended for most bookings, but it does not affect the price of the original ticket unless specifically selected and added to the booking. We appreciate your feedback and regret any confusion caused during the process. We are continually reviewing how we communicate booking and ticketing information to ensure a clearer experience for our customers.
I had a great experience booking my…
I had a great experience booking my tickets through Traveasy, thanks to Shubham Singh. He was incredibly professional, efficient, and made the whole process seamless. Highly recommended for anyone looking for hassle-free travel arrangements
12 de março de 2026
Opinião espontânea
Resposta da Traveasy
Dear Kaleem,
We are pleased to hear that you were satisfied with the service you received from our team. We hope to help you with your next travel booking soon.
Warm Regards,
Traveasy
Actually able to speak to a human
Having a person to talk to and arrange the booking is a thosand times better than being consigned to an automated booking that more times than not has been programmed incorrectly and doesn't account for glitches that can often occur. The person I spoke with (called Deepak) was extremely helpful and kept me well-informed throughout the process.
3 de março de 2026
Resposta da Traveasy
Dear Peter,
Thank you for letting the community know that you had a nice booking experience with Traveasy. This greatly boosted the morale of our sales team!
Warm Regards,
Traveasy
Resposta da Traveasy
Dear Kev,
Thank you for your review.
We were delighted to see the wonderful things that you had to say about us and hope to be of service again soon.
Warm Regards,
Traveasy
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.