Average cause after making payment ticket issue took 2 hours and no mail came after the money was paid. Also the customer service asked me to pay 18 aed for giving the ticket saying price got high bef... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Quite straight forward to book through & the support staff are knowledgeable. Very good value for money compared to other travel companies. Juli Tiwari was my suuport / booking agent. THANKS!
A empresa respondeu
Prince Singh has made my year! he has given me customer service levels above anything else I have ever experienced, I wish everyone I dealt with was even 1% as helpful as him, he truly is the greates... Ver mais
A empresa respondeu
Juli is very good customer care employee. She handle my query very well and helped me to complete my journey and confirmed my ticket. Thank you Juli for helping me.
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Traveasy.com has the ability to price thousands of flight routings and hotel properties at the most competitive price. We offer 24/7 support for our customers and we request your reviews to be able to improve our service to you.
Informações de contacto
14 Hanworth Road, Hounslow, Middlesex, TW3 1UA, Reino Unido
- 0208 819 9853
- info@traveasy.com
- traveasy.com
4,4
Excelente
3 mil opiniões
Respondeu a 97% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
You don’t save enough in the end to compensate for the lack of service
You book online and the ticket isn’t confirmed. Then I get a call saying that tha tickets are sold out. I have enquired about a cancellation due to the escalating war in Iran and was told after being on the phone for 20 minutes that a different department will call me back. I have not received and call back and have now received an email with final documents. Service is terrible. I will not book with these again.
30 de janeiro de 2026
Resposta da Traveasy
Dear Porter,
Thank you for your feedback. As airline fares are dynamic and subject to real-time availability, pricing and seat availability cannot be guaranteed until a booking has been fully confirmed and ticketed. While we appreciate that this can be frustrating, this is standard within the travel industry and is outside the direct control of the agency. With regard to your cancellation enquiry, in situations involving changing travel circumstances, we are required to liaise directly with the airline in order to obtain the most accurate guidance on the options available. This information is not always immediately available at the time of the initial call, and airline response times can vary. We do note your comments regarding communication and appreciate the opportunity to review this internally. We remain committed to assisting customers in line with the procedures and timelines set by the airline.
Resposta da Traveasy
Dear Francis,
Thank you for your review.
We were delighted to see the wonderful things that you had to say about us and hope to be of service again soon.
Warm Regards,
Traveasy
Resposta da Traveasy
Dear Marco,
Thank you for your review.
Getting positive feedback from the people we serve is always a joy. We hope to see you booking again with us soon!
Warm Regards,
Traveasy
Thank you Vinit :)
Vinit John was really good to talk to and figure out my flight booking during a turbulent time. He exhibited outstanding customer service compared to other travel agents I worked with. I would recommend anyone work with Mr. John to book flights when working with Traveasy
4 de março de 2026
Opinião espontânea
Resposta da Traveasy
Dear Ajay,
Thank you for your review.
Getting positive feedback from the people we serve is always a joy. We hope to see you booking again with us soon!
Warm Regards,
Traveasy
Still
Still
Not got my tickets yet as the person on the phone put the wrong names down it’s taking weeks to get someone to get the tickets right
26 de fevereiro de 2026
Opinião espontânea
Resposta da Traveasy
Dear Dived,
Thank you for your feedback. We are currently investigating this matter and sincerely appreciate you bringing it to our attention. Please rest assured that we take customer feedback seriously and are committed to addressing the issues you've raised to ensure they do not happen again in the future. If you have any further questions or would like additional support, please don’t hesitate to contact our customer support team at info@traveasy.com
Really good customer service and…
Really good customer service and overall easy to use
3 de março de 2026
Opinião espontânea
Resposta da Traveasy
Dear Yoseph,
Thank you for your review.
We were delighted to see the wonderful things that you had to say about us and hope to be of service again soon.
Warm Regards,
Traveasy
Honest and helping person.
3 de março de 2026
Opinião espontânea
Resposta da Traveasy
Dear Suman,
Thank you for your review.
Getting positive feedback from the people we serve is always a joy. We hope to see you booking again with us soon!
Warm Regards,
Traveasy
Resposta da Traveasy
Dear Will,
Thank you for your feedback. We’re sorry to hear about your experience and will share your comments with our team to help improve our service.
Resposta da Traveasy
Dear Saurabh,
Thank you for your review.
Getting positive feedback from the people we serve is always a joy. We hope to see you booking again with us soon!
Warm Regards,
Traveasy
Refused to issue the ticket unless I paid extra money
We booked our flight with Traveasy as it was £20 less than on BA. Don't follow our example. It turns out that when you book a flight with them that isn't actually a guarantee of a seat, and you just have to hope they issue your ticket before the airline raises the prices. This is NOT the same as Expedia etc where they issue the ticket immediately.
They never sent the e-ticket, so I phoned them and was told the ticket would not be issued because the price rose in the meantime.
After some back and forth they eventually demanded I paid a rather arbitrary £100 more to get the ticket I thought I had already purchased.
There is nothing in their terms that allows them to do this and this is probably against consumer law. their own terms say a binding contract is formed as soon as you receive the email confirmation... but the customer service reps clearly are not aware of this and invented rules that allow them to demand more money. To avoid legal faff and try and save my holiday I ultimately agreed to pay the extra £100.
At least it was easy to get in touch with them over the phone. But their practice of not selling you an actual seat when you pay for the flights is shady and expect for them to demand more money.
Book direct with the airline unless you want to be asked to pay more!
1 de março de 2026
Opinião espontânea
Resposta da Traveasy
Dear James,
We are sorry to hear about your experience. As with all airline bookings, fares are subject to live inventory and dynamic pricing. Once payment is received, a payment confirmation is issued; however, the booking is not fully confirmed until the ticket has been issued. Once the ticket has been issued there is an additional confirmation mail sent. We appreciate that changes in fare availability between payment and ticket issuance can be frustrating. Our team works to secure bookings at the confirmed price wherever possible, but where airline pricing changes in real time, this can affect the final ticketing outcome. We note your comments and appreciate your feedback. We remain committed to ensuring our booking process and communications are as clear as possible for all customers.
Booked the wrong flight and blamed the airline
I had the worst experience I have ever had with a travel agency booking through Traveasy.
I purchased a ticket from London to Munich departing at 11:55am. My confirmation email clearly stated 11:55am. My itinerary email also clearly stated 11:55am.
However, at 1am on the day of departure, when I tried to check in online, I discovered that my e-ticket showed 5:00pm instead. I was never notified of any change.
I immediately called customer service and was told British Airways had “overbooked” the flight and moved me. This explanation made no sense because the 11:55am flight was still available for sale on both BA’s website and Traveasy’s website.
After nearly an hour on the phone at 2am, I was given no solution. I had to wake up again at 6am to call British Airways directly. BA clearly confirmed:
• The flight was not cancelled
• There was no overbooking issue
• They received a booking from Traveasy for the 5pm flight — not 11:55am
• No booking was ever made for me on the earlier flight
This proves the incorrect booking originated from Traveasy.
When I spoke to a manager, he continued blaming the airline and even tried to charge me a £40 “administration fee” to correct the mistake. I was asked to pay to fix an error that was not mine.
Only after significant pressure did they change the ticket back to 11:55am — and they still refused to admit any fault.
This entire situation happened just hours before my holiday, causing unnecessary stress, sleep deprivation, and anxiety before an international trip. Instead of taking responsibility, they repeatedly shifted blame and provided misleading information.
I strongly advise others to think carefully before booking with this company. If I had not checked my ticket in the middle of the night, I would have arrived at the airport for the wrong flight.
Completely unacceptable experience. I will not be booking with them again.
5 de março de 2026
Resposta da Traveasy
Dear Jamice,
Thank you for your feedback. We are currently investigating this matter and sincerely appreciate you bringing it to our attention. Please rest assured that we take customer feedback seriously and are committed to addressing the issues you've raised to ensure they do not happen again in the future. If you have any further questions or would like additional support, please don’t hesitate to contact our customer support team at info@traveasy.com.
Prince assisted us in this booking and…
Prince assisted us in this booking and he is very kind and very helpful. I am very much happy with their service level
28 de fevereiro de 2026
Opinião espontânea
Resposta da Traveasy
Dear Nishitsinh,
Thank you for your review.
We were delighted to see the wonderful things that you had to say about us and hope to be of service again soon.
Warm Regards,
Traveasy
Resposta da Traveasy
Dear Charity,
Thank you for your review.
Getting positive feedback from the people we serve is always a joy. We hope to see you booking again with us soon!
Warm Regards,
Traveasy
Professional staff who is willing to take an extra mile
After having paid for my air tickets and waited for hours, I couldn't get my confirmation. John called me and he has spent more than half an hour to deal with my case with patience and coordination with his colleagues. Although I ended up having to pay a bit more than my original price, I can see that he was professional and has been working hard to ensure I can get the best deal. I thank John for his hard work and commend his dedication.
27 de fevereiro de 2026
Opinião espontânea
Resposta da Traveasy
Dear Andrew,
Thank you for letting the community know that you had a nice booking experience with Traveasy. This greatly boosted the morale of our sales team!
Warm Regards,
Traveasy
I booked a round trip flight from…London to bologna
I booked a round trip flight from London to Bologna assisted by a customer service(Manish kumar)who was very good and helpful.thank you
27 de fevereiro de 2026
Opinião espontânea
Resposta da Traveasy
Dear Nour,
Thank you for your review.
We were delighted to see the wonderful things that you had to say about us and hope to be of service again soon.
Warm Regards,
Traveasy
Prince singh was excellent very…
Prince singh was excellent very helpful, in arrange ticket for me @ better cost.
27 de fevereiro de 2026
Opinião espontânea
Resposta da Traveasy
Dear Avneet,
Learning about the pleasant experience you had with our business was very rewarding. We will strive to provide this level of service always. Thanks!
Warm Regards,
Traveasy
Scam
Scam, asking more money for mistake done by the company.
27 de fevereiro de 2026
Opinião espontânea
Resposta da Traveasy
Dear Nishan,
Thank you for your feedback. We are currently investigating this matter and sincerely appreciate you bringing it to our attention. Please rest assured that we take customer feedback seriously and are committed to addressing the issues you've raised to ensure they do not happen again in the future. If you have any further questions or would like additional support, please don’t hesitate to contact our customer support team at info@traveasy.com
Resposta da Traveasy
Dear Waleed,
Thank you for your review.
We were delighted to see the wonderful things that you had to say about us and hope to be of service again soon.
Warm Regards,
Traveasy
Horrible website
Horrible website - sudden price increase that we refused to pay for, and when we cancelled they promised a quick refund. still haven’t been refunded for over a week now. I’m worried that they are a scam and might never refund me!!
14 de fevereiro de 2026
Opinião espontânea
Resposta da Traveasy
Dear Daria,
Thank you for your feedback. Our team is currently reviewing the matter and working towards a resolution. If you need any updates or wish to connect with us directly, please email us at info@traveasy.com.
I accidentally booked the wrong date…
I accidentally booked the wrong date for my flights, called them up 2 mins after booking and they wouldn’t allow me to change the date. The service agent sneered and sounded happy that I couldn’t rebook or get refund. Wouldn’t recommend these guys at all.
17 de fevereiro de 2026
Resposta da Traveasy
Dear Jack,
Thank you for your feedback. We would like to clarify that the flight was booked using the travel dates selected at the time of purchase, and the ticket was issued accordingly. Once a ticket has been issued, any amendments or cancellations are strictly governed by the airline’s fare rules. As explained, changes cannot be processed free of charge after ticketing unless the fare conditions specifically allow it.
At no point was any discourteous behaviour intended. Our team communicated the fare rules exactly as provided by the airline to ensure full transparency.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.