Travel Guestreservations Opiniões 

The company pretends to be a hotel (Pinnacle Bangkok (in my case)) and offers cheap room rates. When you make a reservation, you only see the cheap price offered. After you have made the reservation, you receive an email with a 60% higher price than the website offered you and this amount has been charged to your credit card. The website is a scam, I reported the scam to the credit card company and I am also reporting it to the EU consumer protection.

J’ai réservé hier sur internet par all accor une chambre avec petit déjeuné pour 2 personnes, au mercure de valence. C'était une promo à 145 €. J’enregistre ma carte bancaire et je valide. Surprise : le montant payé est de 196 € , j’étais sidérée, les frais de gestion était de 42, 37 €. J’etais à 30 km de l’hotel. J’ai voulu annuler, l’annulation était au nom de all accor et je ne pouvais pas être remboursée ! Par contre la facture était de travel guest réservation

Totally dressed up to make you think you’re on the hotel website then slap on extortionate additional fees. Ended up 60% more than if I’d booked with the hotel with whom I’m a member so I’ve also failed to get points.
Awful scam company.

I used Guest Reservations thinking I was booking directly with the hotel — at no point did I realize I was dealing with a third-party platform that had seemingly “fished” me in via search engines. Only after booking did I discover I was charged €45 more than the hotel’s own rate — a hefty markup that amounted to roughly 30 % above the original price.

Even worse: there is no invoice issued for the amount paid — which I need for my company. This suggests not only deceptive pricing, but potentially improper accounting or black-market style operations. All attempts to reach them via email bounced back as undeliverable, and over the phone I was greeted only by an endless hold-loop.

I find these practices deeply troubling and irresponsible, especially for anyone expecting a transparent, honest booking experience. I strongly advise others to avoid Guest Reservations.

Le prix d une chambre d hôtel est à un prix correct et oriente mon choix.En revanche les taxes fees sont exagérées.Elles représentent le prix de deux petits déjeuners.De plus ce n est ni échangeable ni remboursable.Je m en veux de n avoir pas lu entre les lignes et ne réserverais plus jamais sur ce site.Seul contact un numéro de téléphone aux États Unis.Le pompon

Somehow this site got between me and a direct booking. Added high extra charges. No struggling to get through to them

Don’t use this website - I made a booking for a hotel room in Stratford Upon Avon, used them because they listed the price for the room a little cheaper than other sites. But when I made payment, they added an additional £85 onto the charge without giving me any notice! Stating it was a service fee and a tax recovery charge which I have never heard of booking in the UK. It’s outrageous how they just did it without my prior consent!

Don’t use this site - I ended up paying 50% more than what was stated on the site.