Thanks to the team for such great price plus patience with my booking to the most remoted island on earth, Easter Island. This is a genuine company and nobody can beat the awesome service they pro... Ver mais
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Leia as opiniões dos outros
Having read some of the reviews here I had my doubts about buying from them. I also got a phone call asking if I wanted to change my trip details, to avoid going via the USA, which requires a transit... Ver mais
Total SCAM company. Avoid. Phoned before booking to check baggage allowance. Was told 2x 23kg plus 7kg hand. Booked a flight. Got confirmation. Baggage alloeance was 30kg total. Then wa... Ver mais
Once again I asked Scarlett at Travelcation to arrange my travel to Sydney. I decided to contact her instead of searching other service providers as she offers very speedy and efficient service. I thi... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Travelcation—one of the best-recognized online travel platforms in the US and Internationally—specializes in providing an extensive selection of flight booking services at exceptionally low prices. With this platform, we envision a world where everyone can travel around the world without paying a hefty price for air tickets
Informações de contacto
2nd Floor College House 17 King Edwards Road, HA47AE, Ruislip, Reino Unido
- +44-808-196-0664
- support@travelcation.uk
- travelcation.uk
3,5
Aceitável
135 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Thanks Arial
Thanks Arial Smith for her prompt response after my booking and finding a suitable alternative when my original booking can not be confirmed with the airline. She is very nice to talk to and helpful.
27 de dezembro de 2022
Opinião espontânea
Resposta da Travelcation
Greetings, Ms. Su
Thank you for taking the time to provide feedback on your experience with us.
We constantly strive to provide the greatest customer experience possible, and we are delighted that we were able to fulfil your expectations.
I hope to serve you again in the near future.
Thank you very much,
Regards'
Team Travelcation
Thank you Scarlett
Thank you Scarlett for your all kind help and assistance in regards to booking my flight ticket and prompt response. Pleasant and great experience working with you. Keep up the good work. Wishing you all the best for Happy and Prosperous New Year. Thanks
29 de dezembro de 2022
Opinião espontânea
Resposta da Travelcation
Greetings, Mr.James
Thank you for taking the time to provide feedback on your experience with us.
We constantly strive to provide the greatest customer experience possible, and we are delighted that we were able to fulfil your expectations.
I hope to serve you again in the near future.
Thank you very much,
Regards'
Team Travelcation
Extremely helpful and Professional
Extremely helpful and Professional. Thanks Mr. Brown for your services.
29 de dezembro de 2022
Opinião espontânea
Resposta da Travelcation
Greetings, Mr.Kumar
Thank you for taking the time to provide feedback on your experience with us.
We constantly strive to provide the greatest customer experience possible, and we are delighted that we were able to fulfil your expectations.
I hope to serve you again in the near future.
Thank you very much,
Regards'
Team Travelcation
Thanks Raymond Brown for the…
Thanks Raymond Brown for the reservation.
30 de dezembro de 2022
Opinião espontânea
Resposta da Travelcation
Greetings, Mr.Nirban
Thank you for taking the time to provide feedback on your experience with us.
We constantly strive to provide the greatest customer experience possible, and we are delighted that we were able to fulfil your expectations.
I hope to serve you again in the near future.
Thank you very much,
Regards'
Team Travelcation
Amazing service by Scarlett Woods
29 de dezembro de 2022
Opinião espontânea
Resposta da Travelcation
Greetings, Ms.Perna
Thank you for taking the time to provide feedback on your experience with us.
We constantly strive to provide the greatest customer experience possible, and we are delighted that we were able to fulfil your expectations.
I hope to serve you again in the near future.
Thank you very much,
Regards'
Team Travelcation
Scarlett Woods helped me to book my…
Scarlett Woods helped me to book my flight for me and my wife. She provided an excellent customer service.
30 de dezembro de 2022
Opinião espontânea
Resposta da Travelcation
Greetings, Mr.Sethi
Thank you for taking the time to provide feedback on your experience with us.
We constantly strive to provide the greatest customer experience possible, and we are delighted that we were able to fulfil your expectations.
I hope to serve you again in the near future.
Thank you very much,
Regards'
Team Travelcation
Avoid… Avoid… Avoid
I think 1 star is too much to give this company. I would give them minus 10 stars. These are very deceitful people. They lure you in with cheap prices and then call you to explain that nothing has been charged and that the actual prices of the flights are higher because of a miscalculation of the taxes. They also explain that if you try to buy the tickets directly with the airline, the price shown will also be erroneous and that it is better for you to book the flights through them at the higher price and quickly as the airline will not hold the seats for much longer. Obviously, all the signs of a scam where there. I feel like such an idiot 😖 In this case “Aria Smith”, who happens to be a very helpful woman with the heaviest Indian accent in the history of accents 🤣, scammed me out of £110. Maybe I shouldn’t say scammed as they acted as the middle man and charged £110 for their services; I just think that it was deceitful of them to have processed the purchase of this flight ticket the way they did. If I had check this company and their reviews, then I would have avoided spending that extra money. I’m going to try to report them with google flights as they were who initially directed me to their website, so I would recommend the same to those of you who have been affected by this.
30 de dezembro de 2022
Opinião espontânea
Resposta da Travelcation
Dear Mr. Garcia ,
Thank you for choosing Travelcation.
We at Travelcation have and will always prioritize our customers over and above everything else, so we always try to give the best possible resolution for a given problem. However, please be advised that fares are subject to availability and are dynamic in nature.
At the time of making the reservation on the website, the fare you get is always subject to availability, as it is extracted from a live inventory that is connected to the system of not only the airline but different travel agencies across the globe. There are times when the fare quoted to you is changed while you are in the process of making the booking. As unfair and as unreasonable as it may sound, this is inherited into the very fabric of the system that we use. We sincerely apologize for the fare changes that you experienced at the time of making the reservation. However, considering this as an inevitable aspect of the system we have tried to safeguard the interest of our passengers by making sure in any such cases where the fare changes before confirming the reservation our website is designed in such a way that if the fare gets expired or sold out, we do not charge the card so that the passenger does not feel stuck and can make a decision if they want to go with the increased price.
Good service while booking
21 de dezembro de 2022
Opinião espontânea
Resposta da Travelcation
Greetings, Ms.Gupta
Thank you for taking the time to provide feedback on your experience with us.
We constantly strive to provide the greatest customer experience possible, and we are delighted that we were able to fulfil your expectations.
I hope to serve you again in the near future.
Thank you very much,
Regards'
Team Travelcation
Good service
14 de dezembro de 2022
Opinião espontânea
Resposta da Travelcation
Greetings, Ms.Yadav
Thank you for taking the time to provide feedback on your experience with us.
We constantly strive to provide the greatest customer experience possible, and we are delighted that we were able to fulfil your expectations.
I hope to serve you again in the near future.
Thank you very much,
Regards'
Team Travelcation
Atrocious
Atrocious, feels very scammy. Booked my flight with them and my first itinerary got me from Manchester to NZ. Then somewhere along the lines a flight was cancelled and rebooked by someone. When I rechecked my itinerary my connecting flight landed in Tokyo on saturday but my flight out leaves the day before, leaving me stranded in Tokyo. I called to get this fixed and almost immediately they told me I could have a refund or pay the taxes to have my flight changed. Why would anyone get a refund this late in the game and be left having to pay double for a new flight? And why should I pay taxes to have it changed? Its not like my flight gets me where I needed to be at an awkward time and I just want to change it, it simply doesn't get me there at all, I'll be stuck in Tokyo. Back and forth this went for a few minutes. I asked to speak to a manager, they said Raymond Brown (the manager) would call me back in 24 hours. 48 hours later there was no call. I called them and spoke to someone else, repeated the same story and was told that Raymond was off sick. was eventually told that I don't need to worry about it and that my flight will be changed and I wont need to pay anything just got to wait another 24hours for it to be updated and someone will call me. No one called me, I called them back 2 days later and spoke to the first person again, I told her I recognised her voice and that she told me ....etc etc. She said that Raymond will be away from work for a week and again offered me a full refund or to pay the taxes or wait for someone to call Finnair and arrange it. I said that someone needs to help me fix it and she said that someone will call me back in 24 hours. I call Finnair myself and had the issue fixed within 15 minutes. An awesome guy called Yoan said that a refund is the last thing that Finnair would offer, there is always something else that they would try first. He said he has had a lot of experience dealing with these agents.
Travelcation still haven't called me back 2 weeks later.
I wouldn't trust Travelcation.uk
The website lists its trustpilot review at 4.2 but brings you to the travelcation.us review page. I found this trustpilot review page seperately.
It's worth noting that there is another website called travelcation.co.uk that looks far more reputable and professional and separate from this travelcation
9 de dezembro de 2022
Opinião espontânea
Scam!!!! Avoid
Scam!
I had the same experience as the other bad reviews! They are definitely trying to scam people buying tickets before Christmas.
They are lying when they are saying ‘this is one of the last seats’. Trying to make you nervous and pay £200 more.
Basically we entered my card details to book the flight but the money was not taken from my account. Then they emailed me asking me to call them. First they said the ticket price has gone up because the airline increased their taxes (haha!), secondly they said something about AML…..
They were pressuring us to buy the more expensive tickets over the phone. The pressuring made me suspicious so I went on trustpilot and found this page. I asked the call centre person ‘have you seen your reviews on trustpilot’ and she said “please hold and I can apply my employee discount to get cheaper tickets” 😅
Trying to divert my suspicion.
They have my card details so I ordered a replacement card straight away, which is really annoying before travelling.
I imagine they would have said the flight was cancelled when the departure date got closer, then they probably would have made it impossible for a refund.
Book directly from the airline website and avoid these people!
😭
21 de dezembro de 2022
Opinião espontânea
Resposta da Travelcation
Thank you for choosing Travelcation.
We at Travelcation have and will always prioritize our customers over and above everything else, so we always try to give the best possible resolution for a given problem. However, please be advised that fares are subject to availability and are dynamic in nature.
At the time of making the reservation on the website, the fare you get is always subject to availability, as it is extracted from a live inventory that is connected to the system of not only the airline but different travel agencies across the globe. There are times when the fare quoted to you is changed while you are in the process of making the booking. As unfair and as unreasonable as it may sound, this is inherited into the very fabric of the system that we use. We sincerely apologize for the fare changes that you experienced at the time of making the reservation. However, considering this as an inevitable aspect of the system we have tried to safeguard the interest of our passengers by making sure in any such cases where the fare changes before confirming the reservation our website is designed in such a way that if the fare gets expired or sold out, we do not charge the card so that the passenger does not feel stuck and can make a decision if they want to go with the increased price.
For further assistance you can write us on support@travelcation.uk
Regards'
Team TravelCation
Worst experience
Worst experience, booked my flight, got a confirmation email confirming the ticket has been booked, when called to enquire about my e-ticket, they said the airline has cancelled the ticket and the price has gone up, when i went to website to book a flight, price was much cheaper than what they charged me and later asking for £300 extra to re-book the flgiht, AVOID THEM
21 de dezembro de 2022
Opinião espontânea
Resposta da Travelcation
Dear Mr. Kasmani,
Thank you for choosing Travelcation.
We at Travelcation have and will always prioritize our customers over and above everything else, so we always try to give the best possible resolution for a given problem. However, please be advised that fares are subject to availability and are dynamic in nature.
At the time of making the reservation on the website, the fare you get is always subject to availability, as it is extracted from a live inventory that is connected to the system of not only the airline but different travel agencies across the globe. There are times when the fare quoted to you is changed while you are in the process of making the booking. As unfair and as unreasonable as it may sound, this is inherited into the very fabric of the system that we use. We sincerely apologize for the fare changes that you experienced at the time of making the reservation. However, considering this as an inevitable aspect of the system we have tried to safeguard the interest of our passengers by making sure in any such cases where the fare changes before confirming the reservation our website is designed in such a way that if the fare gets expired or sold out, we do not charge the card so that the passenger does not feel stuck and can make a decision if they want to go with the increased price.
For further assistance you can write us on support@travelcation.uk
Regards'
Team TravelCation
Lack of professionalism
I am struggling to understand how Travelcation team runs the business and deal with customers, I feel like I am speaking with staff how do not know what to tell me or they just bluff about when they will get back to me with update and progress on my queries. Not a single staff ever got back to me with a definitive answer or satisfy me with a reasonable response.
I have to make multiple phone calls and wait for hours on travelcation landline and even when I get hold of someone the line somehow gets disconnected and making me irritated and anxious that I have to try get hold of someone again and go through the cycle of nuisance. Never had a response through email apart from when it was to take the money.
I am really annoyed and if the flight does not get reschedule in a week then i will raise this with American Express (I paid for this with it) and ATOL as well if I have to.
I tried to get hold of a supervisor or a manager on shift but was told that there is no one available and the customer attended who picked up my call did not have access to the system to see what's happening with my reschedule request, how helpful that is !
18 de dezembro de 2022
Opinião espontânea
AVOID
AVOID. They promoted a very good price for a late booked Xmas trip on a routing that was sold out on other sites 7 days before travel they write and say due to technical issues the booking is cancelled and to call to rebook another route. So now we have to rebook even more expensive flights.
17 de dezembro de 2022
Opinião espontânea
Resposta da Travelcation
Dear Mr. Black,
We at Travelcation have always prioritized our consumers above all else, thus we constantly aim to provide the best possible solution to a given problem. Please be aware, however, that fares are subject to availability and are dynamic in nature.
When you make a reservation on the internet, the fare you receive is always subject to availability because it is derived from a live inventory that is linked to the systems of not only the airline but also several travel companies across the world. There are situations when the fare offered to you changes while you are making your reservation. As harsh and unreasonable as it may sound, this is inherited from the very beginning We use the fabric of the system. We sincerely regret the fare fluctuations you encountered when making your reservation. However, we have attempted to protect our passengers' interests by ensuring that in any such circumstances where the fare changes before confirming the reservation, our website is constructed in such a way that if the fare becomes expired or sold out, we do not charge the card so that the passenger does not feel stuck and may make a decision if they want to go with the increased price.
For more assistance, please contact us at support@travelcation.uk.
Regards
Team Travelcation
terrible
I bought a tkt, and after a couple of hours they told me the airline didn't confirm my booking as ticket was more expensive (they tried to charge me £200 more)
when I complained, they put the phone down on me.
Then they called me back saying that we got cut off and they looked for a discount, the new price was still £80 more than the original ticket. When I said I didn't want to go ahead with the purchase, but wanted to complain, they hung up on me, again .
do yourself a favour, Never use
15 de dezembro de 2022
Opinião espontânea
Resposta da Travelcation
Dear Passenger
We at Travelcation have always prioritized our consumers above all else, thus we constantly aim to provide the best possible solution to a given problem. Please be aware, however, that fares are subject to availability and are dynamic in nature.
When you make a reservation on the internet, the fare you receive is always subject to availability because it is derived from a live inventory that is linked to the systems of not only the airline but also several travel companies across the world. There are situations when the fare offered to you changes while you are making your reservation. As harsh and unreasonable as it may sound, this is inherited from the very beginning We use the fabric of the system. We sincerely regret the fare fluctuations you encountered when making your reservation. However, we have attempted to protect our passengers' interests by ensuring that in any such circumstances where the fare changes before confirming the reservation, our website is constructed in such a way that if the fare becomes expired or sold out, we do not charge the card so that the passenger does not feel stuck and may make a decision if they want to go with the increased price.
For more assistance, please contact us at support@travelcation.uk.
Believe the bad reviews
Rude scammers. Cheapest price shown on Skyscanner, rang me 24 hours later to say the airline had bumped up the cost (they obviously hadn't as prices from other outlets were unchanged).
When I asked to cancel the Indian call centre agent hung up on me.
9 de dezembro de 2022
Opinião espontânea
Resposta da Travelcation
Dear Mr. Stephen
We at Travelcation have always prioritized our consumers above all else, thus we constantly aim to provide the best possible solution to a given problem. Please be aware, however, that fares are subject to availability and are dynamic in nature.
When you make a reservation on the internet, the fare you receive is always subject to availability because it is derived from a live inventory that is linked to the systems of not only the airline but also several travel companies across the world. There are situations when the fare offered to you changes while you are making your reservation. As harsh and unreasonable as it may sound, this is inherited from the very beginning We use the fabric of the system. We sincerely regret the fare fluctuations you encountered when making your reservation. However, we have attempted to protect our passengers' interests by ensuring that in any such circumstances where the fare changes before confirming the reservation, our website is constructed in such a way that if the fare becomes expired or sold out, we do not charge the card so that the passenger does not feel stuck and may make a decision if they want to go with the increased price.
For more assistance, please contact us at support@travelcation.uk.
Regards'
Team Travelcation
TOTAL SPAM Company !!!!!!
TOTAL SPAM !!!!!!! I booked tickets today which was abruptly cancelled. I don't mind. But, these guys leaked all my bank details and credit card details to a spam company. A guy from the SPAM company called within 2 hours telling about the payment detail I made which was canceled. Very Scary and I had to call my bank to secure the account including the change of cards. Very risky!!!
7 de dezembro de 2022
Opinião espontânea
wrong price
Booked my flight with them and within hours they e-mailed back saying please call back. On calling back they were busy and did not response for long time. finally got through and asked for 10% additional money. Not happy as I lost opportunity to book directly with airline at cheaper rate at the time.
do not believe their published rates.
28 de novembro de 2022
Opinião espontânea
This is the most fraudulent company in…
This is the most fraudulent company in the world please do not book. They give you what is a cheap price, cheapest on show and call you then bump it up and they prey on foreign sounding names as they have no rules. I am writing this as they.put me on hold, 3 hours now with a reserve number of TCUBK24529
19 de novembro de 2022
Opinião espontânea
Big scam
Found this website offering 200 pounds cheaper tickets on Google Flight than other travel agents. Filled the details and got contacted via email that I missed their call which did not happen. Called back and got told that taxes were not included in the quote. So I asked for price breakdown several times and the caller from the call centre just kept dodging and demanding me to pay through the website. Then, she hung up on me. 100% scam. Check other reviews too.
31 de outubro de 2022
Opinião espontânea
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