I was not interested in the visit to the wolf/dog place. I didn't realise it was included on the itinerary as a place of interest. Breakfast was appalling in, i think, Whistler. We went to a restaura... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
We had a fantastic time on the Princess Eleganza touring the Adriatic coast, the staff couldn’t do enough to make our trip special, our cruise director Karen is a very special person who goes above... Ver mais
The tour was fabulous. We loved every destination. Our tour guide, John Fitzgerald, was very friendly, professional, organised and informative. We were a large group but it was managed very well. Don... Ver mais
There were 49 people in our group and some of us felt this was too many. It did not feel very intimate and the majority of guests had already been on an east coast tour and had bonded and made f... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Explore the world on your terms - from Premium River Cruises and intimate Yacht Cruises to Escorted Tours and Small Group Tours. With generous inclusions, incredible experiences, and the freedom to travel on your own terms, these are journeys that move you; effortlessly, immersively, and always with a sense of wonder. Explore the world with Travelmarvel, part of the APT Travel Group.
Informações de contacto
Reino Unido
- travelmarvel.com/en-gb
4,5
Excelente
324 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Travelmarvel Premium Cruise and Tours
Thank you for your kind comments. We look forward to welcoming you back soon.
Kind regards,
Gemma
Customer Experience Team
Terrible room experience on Princess Eleganza
We recently returned from a weeks cruise between Dubrovnik and Opatija. The cruise itself was pleasant and the food and onboard crew were excellent. Our issues was that we upgraded our room from a porthole room to room 18 which was above water with windows with views.
This was a £1000 upgrade, so imagine our surprise when our room and bed was smaller than the porthole rooms all of our travel friends were in! This along with the fact that the blinds on the windows were permanently closed and broken (so no view) the air conditioning was faulty continuously switching off through the night and to top it off our room was continuously filled with diesel fumes that cause my wife and I headaches most days.
All this was reported to the crew, the blinds were repaired but continued to break, whilst the air conditioning and diesel fumes continued for the week.
I did fill in a form for customer services to contact me but so far no contact.
30 de junho de 2026
Opinião espontânea
Resposta da Travelmarvel Premium Cruise and Tours
Thank you for taking the time to share your feedback. We're pleased to hear you enjoyed the cruise overall and that the food and onboard crew made a positive impression.
We're concerned to read about your experience with your cabin and that the issues you reported were not resolved to your satisfaction. We'd like to look into this further for you. Please contact our Customer Service team at info@aptouring.co.uk and include your full name and booking reference so we can review your concerns in detail and investigate what happened. We look forward to hearing from you.
Kind regards,
Gemma
Customer Experience Team
The cruise director victor was…
The cruise director victor was brilliant nothing too much trouble, all the staff were great and very attentive to our needs, the whole cruise and the places we visited had been very well thought out with different choices of trip. I would recommend travelmarvel
7 de julho de 2026
Resposta da Travelmarvel Premium Cruise and Tours
Thank you for your lovely feedback. We're delighted to hear Victor and the wider team helped make your cruise such an enjoyable experience, with their attentive service and thoughtful approach throughout.
It’s wonderful to know you appreciated the variety of excursions and the care that went into creating the itinerary. We’ll be sure to share your kind words with Victor and the team.
Thank you for choosing Travelmarvel, and for recommending us to future travellers.
Kind regards,
Gemma
Customer Experience Team
Resposta da Travelmarvel Premium Cruise and Tours
Thank you for your kind review, we will share your comments with our team. Please let us know when you are ready for your next APT adventure.
Kind regards,
Gemma
Customer Experience Team
The boat was excellent,the staff were…
The boat was excellent,the staff were excellent and the food was good.The included drinks at lunchtime and at dinner flowed very generously and happy hour in The Irish bar was a must for a pre-dinner drink or two.
The tour guides were good and on occasion outstanding.
29 de junho de 2026
Resposta da Travelmarvel Premium Cruise and Tours
Thank you for sharing your experience. We're delighted to hear you enjoyed the comfort of the ship, the attentive service from our team and the onboard dining experience.
It’s also wonderful to know the included drinks, McGeary’s and the quality of our local guides added to your enjoyment throughout the cruise. We’ll be sure to share your kind comments with the teams involved.
Thank you for travelling with Travelmarvel, and we hope to welcome you on board again in the future.
Gemma
Customer Experience Team
An amazing tour and experience with extremely professional and helpful staff. Nothing was ever too much trouble
The boat was beautiful. Staff and service were amazing. Service with a huge smile and nothing too much trouble. Emese our Tour Director went above and beyond to provide us with information every day about the tours. Especially appreciated was her commentary on the Danube cruise at night and also entering the Chain Gate. Reception staff also amazing, A fabulous tour with fabulous dedicated crew and knowledgeable people. A huge team spirit on board. Couldn’t fault anything
23 de junho de 2026
Resposta da Travelmarvel Premium Cruise and Tours
Thank you for your wonderful review. We're delighted to hear your Balkans river cruise was such a memorable experience and that our crew helped make it so special.
It's fantastic to know Emese's knowledge and enthusiasm added so much to your journey, and that the warmth and dedication of the entire onboard team stood out throughout your cruise. We'll be sure to share your kind words with everyone involved—they'll be thrilled to know they made such a positive impact.
Thank you for choosing APT. We look forward to welcoming you on another journey soon.
Kind regards,
Gemma
Customer Experience Team
Enjoyable time on our Croatian Yacht Cruise
Overall, our cruise was a most enjoyable experience. It took a little time for us to settle in as we are river cruise people and used to the ultra luxury of these. The yacht cruise does not and cannot provide that sort of luxury so the food and drink is far less sophisticated although our cabin was nicer. Our cruise director, Ana, was wonderful and the small crew did a great job. We loved the Croatian islands and the people, and the relaxing cruising experience, once we had accepted it for what it was, plus the Aussies on the cruise were great fun.
2 de junho de 2026
Resposta da Travelmarvel Premium Cruise and Tours
Thank you for sharing your experience of your Croatian Yacht Cruise. We're delighted to hear that, once settled into the more relaxed style of yacht cruising, you were able to enjoy the beauty of the Croatian islands, the welcoming locals and the unique atmosphere of this journey.
It’s wonderful to know Ana and the crew helped create such a memorable experience. Yacht cruising offers a very different way to explore, with a more intimate setting and the chance to reach smaller ports and hidden corners that larger vessels cannot access.
Thank you for choosing Travelmarvel, and we hope to welcome you on another adventure in the future.
Kind regards,
Gemma
Customer Experience Team
South africa
We have been on a couple of river cruises with travelmarvel and had an excellent time so having booked a South African tour for this year we were disappointed when the tour was cancelled however Jon called and talked us through an alternative tour. He was very patient and took his time to answer all my questions. He showed empathy, understanding and excellent customer service. We are confident our upcoming tour will be as good and as well organised as our previous tours have been
26 de fevereiro de 2026
Opinião espontânea
Resposta da Travelmarvel Premium Cruise and Tours
Thank you for your continued loyalty to Travelmarvel and for sharing your experience.
While we understand how disappointing a cancellation can be, it’s wonderful to hear that Jon was able to support you so thoroughly. His patience, empathy and dedication to finding the right alternative truly reflect the level of service we aim to provide.
We’re delighted you feel confident about your upcoming South Africa tour and look forward to delivering another seamless and memorable experience.
Kindest regards,
Gemma
Customer Experience Team
Excellent river cruise
The staff were all very helpful and friendly. The food was delicious and offered a good choice.
9 de setembro de 2025
Resposta da Travelmarvel Premium Cruise and Tours
Thank you for your lovely review! We’re delighted to hear you enjoyed your river cruise and that our friendly, helpful staff and delicious food made it such a positive experience.
We truly appreciate you travelling with Travelmarvel and look forward to welcoming you on another memorable journey soon.
Kind regards,
Raychell
Customer Experience Team
100 passengers
The size of your ship, the luxury of its interior, the range of its menu offering, the courtesy of the crew and the beauty of the itinerary.
22 de setembro de 2025
Resposta da Travelmarvel Premium Cruise and Tours
Thank you for your wonderful review! We’re delighted to hear you enjoyed the ship’s intimate size, luxurious interiors, diverse menu offerings, and the courteous service from our crew. It’s especially pleasing to know the beauty of the itinerary made such a positive impression.
We truly appreciate you travelling with Travelmarvel and hope to welcome you on another exceptional journey soon.
Kind regards,
Raychell
Customer Experience Team
River Cruising with Lost Baggage
This should have been a 5 Star review of our APT Travelmarvel River Cruise from Budapest to Amsterdam except for one crucial factor - KLM lost BOTH our hold bags while travelling to Budapest. The situation was complicated by the bags needing to "chase" the ship docking frequently along the trip. We were left with minimal clothes until we received just one bag nine days later.
The Cruise Director was aware of the situation and in contact with KLM with minimal feedback. In retrospect, we should have pushed harder over this period, expecting the problem would be easily resolved, but eventually decided we needed to ask the company to give the matter much higher priority.
In fairness to APT, the company response was to escalate pressure on KLM, resulting in one bag eventually being delivered on board (the second bag had a longer holiday than ourselves, sent to our home a week after we returned!).
Now to the positives. We supplemented our travelling clothes with extra purchases during the missing period, and the laundry gave us express cleaning service without charge. The ship's crew could not have been faulted in terms of friendliness and standards of service.
APT is an Australian company, and we received warm support from both crew and passengers for our situation. Despite our tribulations, we were determined to enjoy ourselves, and would recommend the company to future travelers.
P.S. One recommendation we received (and have acted upon) is to buy AirTags to travel within the baggage. This may be a two-edged sword, as you know where the bags are, but the problem remains as to how they might be delivered!
15 de setembro de 2025
Resposta da Travelmarvel Premium Cruise and Tours
Thank you for taking the time to share such a thoughtful and balanced review of your river cruise from Budapest to Amsterdam. We’re delighted to hear that, aside from the travel disruption, you found the cruise itself to be of a five-star standard and that the ship’s crew, laundry service, and overall onboard experience met your expectations.
We’re genuinely sorry for the distress and inconvenience caused by the loss of your luggage while travelling with KLM. We fully understand how challenging this situation was, particularly given the nature of a river cruise itinerary with frequent port changes. While airline baggage handling sits outside of our direct control, we appreciate your acknowledgement of our team’s efforts to escalate the matter and support you until one bag was delivered on board and the other returned home.
It’s especially reassuring to hear that the warmth and support shown by our crew and fellow guests helped you make the most of your journey despite the circumstances. Your practical suggestion regarding the use of AirTags is also appreciated and will certainly resonate with other travellers.
Thank you again for your recommendation and for travelling with APT Travelmarvel. Should you wish to discuss your experience further or share any additional feedback, our Guest Services team can be reached at Info@aptouring.co.uk.
We hope to have the pleasure of welcoming you on another journey in the future.
Kind regards,
Raychell
Customer Experience Team
The whole trip land and sea was…
The whole trip land and sea was brilliant. Well organised and well conducted with the itinerary interesting and faultless
24 de outubro de 2025
Resposta da Travelmarvel Premium Cruise and Tours
Thank you so much for your fantastic review! We’re thrilled to hear that both the land and sea portions of your trip were brilliant and that you found the itinerary interesting, well-organised, and faultless.
We truly appreciate you sharing your feedback and look forward to welcoming you on another journey in the future.
Kind regards,
Raychell
Customer Experience Team
A Great Trip
An excellent value for money trip. Everything worked like clockwork. We will be back.
10 de outubro de 2025
Resposta da Travelmarvel Premium Cruise and Tours
Thank you so much for your wonderful review! We’re delighted to hear that you found the trip excellent value for money and that everything ran smoothly.
We truly appreciate your feedback and look forward to welcoming you on another journey soon.
Kind regards,
Raychell
Customer Experience Team
A wonderful voyage around the Aegean Sea
The ms Caledonian Sky is such an elegant and comfortable ship to travel on combined with a brilliant itinerary - such interesting and enjoyable excursions. The ship's personnel provided a first class service, nothing was too much trouble. Likewise the tour director and his assistant. In particular it was so pleasant to enjoy our meals on the outer deck in the balmy Mediterranean weather. A memorable holiday, we'd not hesitate to 'Travel Marvel' again!
22 de setembro de 2025
Resposta da Travelmarvel Premium Cruise and Tours
Thank you so much for your fantastic review! We’re thrilled to hear that your Aegean Sea voyage aboard MS Caledonian Sky was so memorable. It’s wonderful to know that the elegant ship, brilliant itinerary, enjoyable excursions, and first-class service from the crew, tour director, and assistant all contributed to such a positive experience.
We’re especially glad you enjoyed dining on the outer deck in the beautiful Mediterranean weather, that truly makes a cruise special.
We really appreciate you sharing your experience and look forward to welcoming you on another Travelmarvel journey in the future.
Kind regards,
Raychell
Customer Experience Team
A nice trip
We were pleased with our cabin, the staff were very nice and the included trips were excellent however we were shocked by the prices of the optional trips. We love APT because everything is included and we have had amazing trips with them but now Travelmarvel seems to be the only option with in Europe. With APT there were several options each day and you choose which one you want, all the drinks were included and all the tips were included. You know where you are. This is preferable.
29 de setembro de 2025
Resposta da Travelmarvel Premium Cruise and Tours
Thank you for sharing your detailed feedback. We’re delighted to hear that you enjoyed your cabin, found the staff very nice, and appreciated the included trips.
We understand your concerns regarding the pricing of optional excursions and the differences between our APT and Travelmarvel offerings. We do still have many APT branded itineraries for Europe, feel free to give us a call on 0800 012 6686 or send us an email on info@aptouring.co.uk and we would be more than happy to have a look for you.
Kind regards,
Raychell
Customer Experience Team
Resposta da Travelmarvel Premium Cruise and Tours
Thank you for your kind review. We look forward to having you travel with us again and hope to reach that 5* for you next time.
Kind regards,
Gemma
Customer Experience Team
First class service
First class service. Wonderful staff. Small ship cruising in a relaxed atmosphere with fine dining.
29 de outubro de 2025
Resposta da Travelmarvel Premium Cruise and Tours
Thank you so much for your fantastic review! We’re thrilled to hear you enjoyed the first-class service, wonderful staff, and the relaxed small-ship cruising experience with fine dining.
We truly appreciate you sharing your feedback and look forward to welcoming you on another journey in the future.
Kind regards,
Raychell
Customer Experience Team
The holiday was the most memorable…
The holiday was the most memorable holiday we have been on. Long our guide was fantastic and made sure we were all happy and looked after everyone. Also the excursion were fantastic
26 de setembro de 2025
Resposta da Travelmarvel Premium Cruise and Tours
Thank you so much for your wonderful review! We’re delighted to hear that this was your most memorable holiday and that your guide, Long, looked after everyone so well. It’s also fantastic to know you enjoyed the excursions.
We truly appreciate you sharing your experience and hope to welcome you on another journey soon.
Kind regards,
Raychell
Customer Experience Team
The cruise exceeded our expectations.
13 de outubro de 2025
Resposta da Travelmarvel Premium Cruise and Tours
Thank you so much for your fantastic review! We’re thrilled to hear that the cruise exceeded your expectations.
We truly appreciate you sharing your feedback and look forward to welcoming you on another journey in the future.
Kind regards,
Raychell
Customer Experience Team
Great staff and lovely fellow travellers
Great staff and lovely fellow travellers
14 de setembro de 2025
Resposta da Travelmarvel Premium Cruise and Tours
Thank you so much for your kind review! We’re delighted to hear that our staff and fellow travellers made your trip such a positive experience.
We truly appreciate you sharing your feedback and hope to welcome you on another journey soon.
Kind regards,
Raychell
Customer Experience Team
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.