Just returned from our 2nd cruise with TM from Budapest to Amsterdam along the Danube and Rhine. Despite telephone calls for information we were given just six days before the start to continue t... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
We had a fantastic time on the Princess Eleganza touring the Adriatic coast, the staff couldn’t do enough to make our trip special, our cruise director Karen is a very special person who goes above... Ver mais
The tour was fabulous. We loved every destination. Our tour guide, John Fitzgerald, was very friendly, professional, organised and informative. We were a large group but it was managed very well. Don... Ver mais
APT is now our go to for European river cruising. We've travelled from Amsterdam to Budapest and vice versa, and now a fabulous trip on the Douro. Wonderful food, great excursions off the ship. Great... Ver mais
Informações sobre a empresa
Escrito pela empresa
Explore the world on your terms - from Premium River Cruises and intimate Yacht Cruises to Escorted Tours and Small Group Tours. With generous inclusions, incredible experiences, and the freedom to travel on your own terms, these are journeys that move you; effortlessly, immersively, and always with a sense of wonder. Explore the world with Travelmarvel, part of the APT Travel Group.
Informações de contacto
Reino Unido
- travelmarvel.com/en-gb
4,5
Excelente
325 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 75% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great Holiday
Many things including tours for gentle walkers.Also good were the headphones for people who wear hearing aids.The destinations were excellent. The ship and staff were superb. We would like an itinerary on where else the ship sails.
25 de agosto de 2025
Resposta da Travelmarvel Premium Cruise and Tours
Thank you so much for your wonderful review!
We’re delighted to hear you enjoyed the gentle walking tours, the helpful headphones for hearing aid users, and the superb service from our ship and staff. It’s fantastic to know the destinations lived up to your expectations as well.
We’d be happy to provide you with details about other itineraries the ship sails — our team will reach out to you shortly with more information so you can start planning your next adventure.
Thank you again for choosing Travelmarvel. We look forward to welcoming you aboard again soon!
Kind regards,
Raychell
Customer Experience Team
What a fantastic holiday
What a fantastic holiday. Exceeded all expectations despite being a previous customer.
Cabin was great - good to see the tea and coffee making facilities in the room. Thought I would want this previously but we never used them. All our time was spent in the lounge, on top deck or out and about.
Day tours were interesting and for the cruise director to pull out all the stops on the last night was above and beyond. A memory to cherish!
Had breakfast and dinner in the restaurant. Fantastic service and great food. Tried to cut back on what we were eating by going to the ‘pub’ for lunch. It really was too far from the kitchen. Food not replenished and really poor selection vs previous. Please change back to the lounge!
9 de setembro de 2025
Resposta da Travelmarvel Premium Cruise and Tours
Thank you so much for sharing your fantastic feedback!
We’re thrilled to hear your holiday exceeded all expectations — especially as a returning guest! It’s great that you enjoyed your cabin and found the tea and coffee facilities a nice touch, even if you spent most of your time enjoying the lounge, top deck, and excursions.
We’re especially pleased that the day tours kept you engaged and that our cruise director’s special efforts on the last night created a cherished memory. We’ll be sure to pass on your kind words to the whole team.
Thank you also for your honest feedback regarding the lunch venue. We appreciate hearing about your experience and will certainly share your comments with our dining team as we continually strive to improve the overall experience for our guests.
Thanks again for travelling with Travelmarvel. We look forward to welcoming you back on board for many more memorable journeys!
Kind regards,
Raychell
Customer Experience Team
Resposta da Travelmarvel Premium Cruise and Tours
Thank you for your review of your journey through Cambodia and Vietnam. We’re so glad you enjoyed the destinations, the tours, and our wonderful onboard team.
These regions are truly special, and it’s our pleasure to help guests experience their rich culture, history, and beauty in comfort.
We hope to welcome you back on another Travelmarvel adventure soon!
Kind regards,
Raychell
Customer Experience Team
Excellent guide and crew
Excellent guide and crew
Spacious cabin
Great food
Lovely itinerary …. Great weather!
9 de setembro de 2025
Resposta da Travelmarvel Premium Cruise and Tours
Thank you so much for your wonderful review!
We’re delighted to hear that you enjoyed the excellent guide and crew, spacious cabin, and great food. It sounds like the lovely itinerary and fantastic weather made your trip even more memorable.
We truly appreciate you choosing Travelmarvel and hope to welcome you on board again soon for another amazing adventure!
Kind regards,
Raychell
Customer Experience Team
Good value but other failings
Good value, crew and entertainment very good.
Food average compared with other cruise ships. Drinks limited e.g. wheat beer on menu but on first day they said it was the last bottle but would be restocked at a port. Turns out that port was the final one on the cruise so left to choose between Bitburger (a very average lager) and Guinness (poor taste compared with Irish pubs). Pre cruise there was a list of tours and price paid said tours included. When on board many of the free tours were chargeable, some costing over 100 euros per person which was very misleading at time of booking.
12 de agosto de 2025
Resposta da Travelmarvel Premium Cruise and Tours
Thank you for sharing such balanced feedback. It’s great to hear the cruise offered good value and that the crew and entertainment stood out. Your points on food quality, limited drinks availability, and confusion around included tours are important and will be passed on for review to help improve clarity and the overall experience.
Kind regards,
Gemma
Customer Experience Team
Resposta da Travelmarvel Premium Cruise and Tours
Thank you for sharing your positive experience!
We’re glad to hear you enjoyed the shop, the crew, the food, and the tours — all key parts of what makes a Travelmarvel journey special. Your kind words mean a lot to us and our team.
We look forward to welcoming you on another adventure soon!
Kind regards,
Raychell
Customer Experience Team
irish compere guy onboard was good and…
irish compere guy onboard was good and all staff onboard were excellent send me a discount for next year
4 de agosto de 2025
Resposta da Travelmarvel Premium Cruise and Tours
Thank you for your feedback. We are pleased you had an enjoyable time on your Highlights of the Danube cruise and are keen to travel again soon on a special deal! I will ensure you are set up to receive our special offers direct to your email inbox and in the meantime our friendly team of consultants are happy to help with any enquiries on 0800 012 6686.
Kind regards,
Gemma
Customer Experience Team
Well organised lovely staff very helpfu…
Well organised lovely staff very helpfu beautiful weather and scenery only downside four hours at Munich airport no five hours plane was late taking off the airport was a tip dirty toilets and overflowing waste bins
5 de agosto de 2025
Resposta da Travelmarvel Premium Cruise and Tours
Thank you for sharing your feedback. It’s wonderful to hear the staff, organisation, and scenery made your cruise with us enjoyable. We are disappointed to hear of your airport experience but look forward to having you travel with us again soon.
Kind regards,
Gemma
Customer Experience Team
Wonderful cruise aboard Caledonian Sky
The help we received from the crew and staff aboard Caledonian Sky was exemplary. My husband has mobility problems and was assisted (discretely!) whenever necessary. The boat crew were professional and kind, and the bar staff brilliant in anticipating his requests. Unfortunately, he couldn't disembark too often but was quite happy on the ship with the library and the balcony of our cabin from which he could observe toing and froing of marine activity. There was a very friendly atmosphere aboard and the staff were fantastic; friendly but not intrusive. Obviously well-trained and well chosen for the ship. We'd certainly use the ship again - small enough not to be impersonal but large enough to provide personal space. As for the food.....! wonderful choice even for vegetarian me. And excellent wine varieties. Pre- and post cruise hotel choices were convenient.
2 de agosto de 2025
Resposta da Travelmarvel Premium Cruise and Tours
Thank you for sharing your detailed experience aboard the Caledonian Sky. It’s great to hear how well the crew supported your husband’s mobility needs while maintaining a friendly, discreet, and professional atmosphere. Your praise for the food, wine, cabin comfort, and hotel arrangements highlights the aspects that made the trip so enjoyable, and it’s fantastic that the ship struck the right balance between intimacy and space.
Kind regards,
Gemma
Customer Experience Team
Fabulous experience
Fabulous experience ! Staff and service second to none ! Great guides with good knowledge of all places visited
12 de agosto de 2025
Resposta da Travelmarvel Premium Cruise and Tours
Thank you for your kind feedback. We are delighted your Highlights of the Danube cruise was such a memorable holiday. We look forward to you returning to enjoy more enriching experiences with us soon!
Kind regards,
Gemma
Customer Experience Team
Sailing down the Duoro
The boat was very well designed.cabin very comfortable . crew very helpful and friendly food excellent
Only one complaint - the itinerary gave a meet outside the cathedral at 12.45 to take us to the coach for lunch but food excellent
only one complaint the itinerary gave a meet outside the cathedral at 12:45 in Salamanca to take us to the couch for lunch but no one met us ( two 80 + in the heat ). We heard that the organised tour finished early but we had self guided ( after telling 3 guides that was our intent ) + were there before time + could not understand why there were no other fellow travellers ! When eventually we rejoined them our reception was chilly !
14 de agosto de 2025
Resposta da Travelmarvel Premium Cruise and Tours
Thank you for sharing your experience. It’s wonderful to hear how much you enjoyed the boat, cabin comfort, crew support, and culinary experiences onboard. Your comments about the confusion at the Salamanca cathedral meeting point and the gap in support for self-guided travellers are important and will be passed on to improve clarity and ensure all guests feel looked after.
Kind regards,
Gemma
Customer Experience Team
Fantastic and interesting cruise on a great ship
From the point of deciding to go on this cruise the process was simple and efficiently conducted. There was difficulty in finding the agent upon leaving the arrivals hall as she wasn't showing her board and was standing on the wrong side of the exit. The transfer itself was a bit long and tortuous presumably because the pontoon used by Travelmarvel is about as far away as it could be. The walk from the coach to the boat was long and across a floating pontoon so a bit dodgy and definitely hard for some of those with mobility issues. However once aboard everything was great. The welcome was superb and we were quickly shown to our cabin. The port talks and information meetings were excellent and informative. The food, waiting staff, drinks waiters, and cabin crew, trips, scenery, coach trips, guides and activities were top notch and very much impressed us. The transfer back to the airport was fine as it was an early transfer, but again marred by the long walk from the ship to the coach which was also late in arriving by about 20 minutes. This was our second TravelMarvel cruise and we look forward to our 3rd! I have mentioned the few niggles to help perhaps some `fine tuning' but we did have a great time with super company and thoroughly enjoyed it!
7 de agosto de 2025
Resposta da Travelmarvel Premium Cruise and Tours
Thank you for sharing such detailed feedback. It’s great to know that you had such a great experience on your Douro River Cruise . Your comments on the airport transfers, and challenging walks to and from the ship are valuable and will be reviewed to help improve arrival and departure arrangements.
We can't wait to help you plan your third trip with us so please let us know when you are ready to book your next adventure.
Kind regards,
Gemma
Customer Experience Team
Owners suite on top of the engines
Owners suite on top of the engines
Air con very loud and ineffectual
14 de agosto de 2025
Resposta da Travelmarvel Premium Cruise and Tours
Thank you for your feedback. Your observations have been shared with our technical team for review, as guest comfort is a priority for us.
Kind regards,
Gemma
Customer Experience Team
Levels of distinction becoming obvious
Generally a very good experience with helpful and attentive staff from the nautical, house keeping & restaurant staff.
However the nuances between the luxury side and this premium cruise are becoming very self evident instead of general sublties.
7 de agosto de 2025
Resposta da Travelmarvel Premium Cruise and Tours
Thank you for your review. We’re delighted you enjoyed the service from our crew and had a very good overall experience. We understand your observations regarding the differences between our Luxury and Premium experiences. Each has been designed to offer a distinct style of cruising, with Premium providing excellent value and the same high level of care and attention from our staff. Your feedback is appreciated as we continue to refine both offerings to ensure every guest enjoys a memorable journey.
Kind regards,
Gemma
Customer Experience Team
Having to climb over other ships to get…
Having to climb over other ships to get on or off wasn't good at all ,especially as I have knee problems, also the portions of food at the evening g meal were not enough to eat,and the tours could have been better x
12 de agosto de 2025
Resposta da Travelmarvel Premium Cruise and Tours
Thank you for sharing your feedback. On Europe’s rivers, it is common for ships to dock side by side due to limited mooring space, meaning guests may need to cross through neighbouring vessels to embark or disembark. We understand this can be more difficult for those with mobility concerns, and our crew are always on hand to assist where possible. Your comments regarding meal portions and the tours have also been noted and passed on to our team for review. We’re always looking at ways to enhance comfort, dining, and excursion experiences, and your input helps us do that.
Kind regards,
Gemma
Customer Experience Team
Resposta da Travelmarvel Premium Cruise and Tours
Thank you for your kind review!
We’re so pleased to hear you were very satisfied with your experience. Our team takes great pride in being prompt, knowledgeable, and pleasant — and it’s wonderful to know that came through during your journey.
We hope to have the pleasure of welcoming you aboard again soon!
Kind regards,
Raychell
Customer Experience Team
Duoro cruise
Beautiful room very comfortable bed good food friendly helpful staff good tours &excellent guides.
7 de agosto de 2025
Resposta da Travelmarvel Premium Cruise and Tours
Thank you for your kind words!
We’re so glad you had a wonderful time on your Douro cruise. It’s fantastic to hear you enjoyed your beautiful room and comfortable bed — rest and relaxation are such an important part of the journey.
We’re also delighted that the food, staff, tours, and guides all made a great impression. It means a lot to us to know you felt well cared for throughout your trip.
We’d love to welcome you back on board for another unforgettable adventure!
Kind regards,
Raychell
Customer Experience Team
Our ship
Our ship, the MS Estrella is very tastefully furnished from staterooms, through to restaurant and entertainment area. The Chef’s menu recommendations and the Douro wines made evening dinners a treat. Service onboard was excellent, and together with a very professional and knowledgeable events manager, we could see how well the whole team gelled. Over all the trips were good, well organised the mix of afternoon and morning trip times, allowed time to rest and recharge.
7 de agosto de 2025
Resposta da Travelmarvel Premium Cruise and Tours
Thank you for this wonderful review!
We’re so pleased to hear you enjoyed your time aboard the MS Estrella. It's fantastic to know you appreciated the tasteful furnishings throughout the ship — from the staterooms to the restaurant and entertainment areas.
Evening dinners being a treat thanks to the Chef’s recommendations and Douro wines is exactly the kind of experience we aim to create. We’re also thrilled to hear that the service stood out and that the team — especially your events manager — made such a strong impression with their professionalism and knowledge.
It’s great to know the trip schedule struck the right balance, giving you both engaging excursions and time to relax. We truly appreciate you sharing your experience and hope to welcome you on another journey very soon!
Kind regards,
Raychell
Customer Experience Team
Needs more planning
Ship and crew were excellent. Tours were rushed, visit to Salamanca was pointless on a Sunday for the free time we had. Guimarães visit should have been longer, after guided tour not long enough left to explore the city. Would not do the Douro river again.👎☹️
14 de agosto de 2025
Resposta da Travelmarvel Premium Cruise and Tours
Thank you for your review. We’re delighted to hear you found the ship and crew excellent. We appreciate your feedback on the excursions, particularly regarding the timing of visits to Salamanca and Guimarães. Your comments have been shared with our product team as we continually review and refine our itineraries. While the Douro may not have been the right fit for you, we’d love the opportunity to welcome you on another river where the pace and style of touring may suit you better.
Kind regards,
Gemma
Customer Experience Team
Enjoyable river cruise!
Delicious food and very helpful staff.
Spacious cabins with plenty of storage.
Very well organised.
7 de agosto de 2025
Resposta da Travelmarvel Premium Cruise and Tours
Thank you for your lovely review!
We’re so glad to hear you had an enjoyable river cruise with us. It’s great to know the food impressed, the staff were helpful, and that you found the cabins spacious and well thought out — comfort and organisation are key to a relaxing holiday, and we're thrilled we delivered on both.
We’d love to welcome you aboard again for another memorable journey!
Kind regards,
Raychell
Customer Experience Team
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.