We took a tour called Reflections of the Rockies (without the Alaska Cruise). An excellent experience. Our Tour Director (Spencer) and drive (Ravi) were first class. Will definitely use this operator... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Just returned from our 2nd cruise with TM from Budapest to Amsterdam along the Danube and Rhine. Despite telephone calls for information we were given just six days before the start to continue t... Ver mais
We had a fantastic time on the Princess Eleganza touring the Adriatic coast, the staff couldn’t do enough to make our trip special, our cruise director Karen is a very special person who goes above... Ver mais
The tour was fabulous. We loved every destination. Our tour guide, John Fitzgerald, was very friendly, professional, organised and informative. We were a large group but it was managed very well. Don... Ver mais
Informações sobre a empresa
Escrito pela empresa
Explore the world on your terms - from Premium River Cruises and intimate Yacht Cruises to Escorted Tours and Small Group Tours. With generous inclusions, incredible experiences, and the freedom to travel on your own terms, these are journeys that move you; effortlessly, immersively, and always with a sense of wonder. Explore the world with Travelmarvel, part of the APT Travel Group.
Informações de contacto
Reino Unido
- travelmarvel.com/en-gb
4,5
Excelente
326 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 75% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Enjoyable river cruise!
Delicious food and very helpful staff.
Spacious cabins with plenty of storage.
Very well organised.
7 de agosto de 2025
Resposta da Travelmarvel Premium Cruise and Tours
Thank you for your lovely review!
We’re so glad to hear you had an enjoyable river cruise with us. It’s great to know the food impressed, the staff were helpful, and that you found the cabins spacious and well thought out — comfort and organisation are key to a relaxing holiday, and we're thrilled we delivered on both.
We’d love to welcome you aboard again for another memorable journey!
Kind regards,
Raychell
Customer Experience Team
Travel went smoothly
Everything went smoothly, the boat was nice, staff helpful and food good BUT it really was not entirely suitable for a disabled person taking a mobility scooter (me) and the tour manager failed to advise me of uneven paving on one stop despite seeing me being off-loaded from the boat. That did spoil the particular day and resulted in us staying on the boat and missing other stops. In summary we would not go there again.
31 de julho de 2025
Resposta da Travelmarvel Premium Cruise and Tours
Thank you for sharing your experience. We’re pleased you enjoyed the ship, food and the service from our team, though we’re concerned to hear about the challenges you faced ashore. The Douro region is known for its historic towns and villages, many with uneven paving and limited accessibility, and we recognise this can create difficulties for guests with mobility aids. We regret that you were not better advised on this occasion, and your feedback will be shared with our team to ensure clearer guidance is given in the future. Your comments are valuable in helping us improve the support we provide to all guests.
Kind regards,
Gemma
Customer Experience Team
Food
I am vegetarian and I felt there was little or no choice most meals. Husband eats meat but he too felt the quality needed improvement.
5 de agosto de 2025
Resposta da Travelmarvel Premium Cruise and Tours
Thank you for sharing your experience. We’re sorry to hear that the vegetarian options felt limited and that the meal quality didn’t meet yours or your husband’s expectations. APTouring truly values guest satisfaction and aims to cater to all dietary needs. Sharing your preferences ahead of time can help ensure better choices. We appreciate your honest feedback—it helps improve future experiences for everyone.
Kind regards,
Raychell
Customer Experience Team
We liked the small # of passengers…
We liked the small # of passengers experience
The food was excellent, always fresh and full of flavours
Our hats off to the Chef and his team. He was very helpful with our dietary needs. Every staff member was very polite, very professional and very patient with the Geriatric passengers. Thank you each one for making our vacation great
The rooms could have been a little bigger.
Our boarding experience was not a pleasant one. We had to drag our suitcases a long distance to get on the boat. This definitely needs improvement
7 de setembro de 2025
Resposta da Travelmarvel Premium Cruise and Tours
Thank you for your detailed and thoughtful review!
We’re so pleased to hear how much you enjoyed the intimate atmosphere onboard — the smaller number of passengers really does create a more personal and relaxed experience. Huge thanks for your kind words about the food — we’ll be sure to pass your compliments on to the Chef and his team, especially for their care with dietary needs.
It’s also wonderful to hear our staff made such a positive impression — patience, professionalism, and kindness are exactly what we aim for every day.
We appreciate your feedback about the room size and the boarding process. We're sorry to hear the embarkation wasn’t as smooth as it should have been, and we’ll be sure to pass this along to the team to help improve the experience going forward.
Thanks again for sharing — we hope to welcome you back soon for another great holiday!
Kind regards,
Raychell
Customer Experience Team
I thought the ship was excellent
I thought the ship was excellent. The staff were helpful and very pleasant.
Food was good and varied.
optional trip was the only thing that I didn't think was good value
7 de agosto de 2025
Resposta da Travelmarvel Premium Cruise and Tours
Thank you for your thoughtful review!
We're so glad to hear you found the ship excellent and enjoyed the service from our helpful, friendly staff. It’s also great to know the food hit the mark with its variety and quality — we take pride in offering something for every taste.
We appreciate your honest feedback about the optional trip. Guest insights like yours help us continuously improve and ensure every part of the journey feels worthwhile.
We hope to welcome you back on board again soon for another wonderful experience!
Kind regards,
Raychell
Customer Experience Team
Amazing holiday
Amazing holiday, staff friendly and so professional. Room clean and tidy and comfortable met all my needs. Food of a high standard and prepared and presented beautifully. Trips enjoyable and informative.
8 de agosto de 2025
Resposta da Travelmarvel Premium Cruise and Tours
Thank you for your wonderful review!
We’re so pleased to hear you had an amazing holiday with us. From our friendly, professional staff to the comfortable rooms and beautifully prepared food — it sounds like everything came together to create a truly memorable experience.
It’s great to know you enjoyed the trips too — we love making every outing both enjoyable and informative. We’d be thrilled to welcome you back for another unforgettable journey!
Kind regards,
Raychell
Customer Experience Team
Absolutely five star all the way if I…
Absolutely five star all the way if I had to find a fault it would be be as trivial as softer toilet paper please and that is the only fault. Start to finish nothing was too much trouble tours fantastic very knowledgeable guides the 8 days went so fast we are saving so we can do another cruise with Travelmarvel they have got it right we were spoiled start to finish Highly recommended
12 de agosto de 2025
Resposta da Travelmarvel Premium Cruise and Tours
Thank you so much for this fantastic review!
“Absolutely five star all the way” — we couldn’t ask for higher praise! We’re so glad to hear you felt truly looked after from start to finish, and that everything from the tours to the service made your 8 days fly by. Our guides will be thrilled to hear their knowledge made such an impact.
We also appreciate your light-hearted feedback — noted on the toilet paper!
It means the world that you're already saving for your next cruise with Travelmarvel. We can’t wait to welcome you back on board and spoil you all over again!
Kind regards,
Raychell
Customer Experience Team
Staff and food excellent
Staff were excellent, helpful, happy and attentive without being intrusive. Food excellent. Room good but overfurnished for size. We stacked the two armchairs and coffee table in a corner. They were a nuisance.
12 de agosto de 2025
Resposta da Travelmarvel Premium Cruise and Tours
Thank you for taking the time to leave your review — we’re so pleased you rated your experience highly overall.
It’s wonderful to hear that our staff made such a positive impression with their friendly, helpful service, and that the food was a highlight of your trip — exactly the standard we aim for.
We also appreciate your honest feedback about the room. We understand that space is important, especially on board, and we’re sorry to hear the furniture arrangement wasn’t quite right for your comfort. Your comments have been passed along to our team for consideration as we look at ways to enhance the in-room experience for future guests.
Thanks again for your thoughtful review — we hope to have the opportunity to welcome you back on another journey soon.
Kind regards,
Raychell
Customer Experience Team
Resposta da Travelmarvel Premium Cruise and Tours
Thank you so much for your kind words!
We're thrilled to hear you had a brilliant holiday with us. Knowing that the accommodation, staff, food, and tours all exceeded your expectations means the world to our team. We aim to deliver seamless, enriching experiences — and it’s fantastic to know we hit the mark.
We’d love to welcome you back for another adventure when you’re ready!
Kind regards,
Raychell
Customer Experience Team
Great service from start to finish
Great service from start to finish, cruise director and staff couldn’t be more friendly and helpful. Really enjoyable experience
12 de agosto de 2025
Resposta da Travelmarvel Premium Cruise and Tours
Thanks so much for this glowing review!
We’re delighted to hear that your APTouring experience from start to finish was “great,” and that our cruise director and staff made you feel so well looked after. We strive to deliver friendly, helpful service and memorable moments — it’s wonderful to know it all came together for you. We can’t wait to welcome you again on board!
Kind regards,
Raychell
Customer Experience Team
The boat and it’s crew were excellent…
The boat and it’s crew were excellent as was the food the only area I could see that needed some attention were the excursion’s .The trip to Salamanca was scheduled for a Sunday when everything is closed and the first trip to the winery with food was awful the food was terrible most of it was sent back.Everyone on the trip would sooner have returned to the boat for far superior food but that is the only complaint I have,everything else couldn’t have been better.
3 de agosto de 2025
Excellent Cruise on heritage Adventure
6 de agosto de 2025
Canada & Rocky Mountaineer
Canada & Rocky Mountaineer - this holiday surpassed our expectations. This was not only due to the itinerary but also our amazing Team Director Meghan.
10 de junho de 2025
MS Estrela
The weather was gorgeous, the ship was beautiful, the food was great, the cabins were great and all the staff including the tour guides were amazing, nothing was too much trouble for them. Will definitely use APT again.
24 de julho de 2025
Transfer to ship was efficient and we…
Transfer to ship was efficient and we felt well looked after during the cruise
3 de agosto de 2025
River cruise
Extremely good from start to finish
All members of the team were very helpful and friendly
Tours all very informative maybe they could have started a little later in the morning
Food and service excellent
Entertainment good
25 de julho de 2025
The Ship and crew were excellent
The Ship and crew were excellent. The food and drinks were first class. Overall a wonderful holiday and experience. One we would happily repeat.
24 de julho de 2025
Amazing experience
This was my first river cruise and I was apprehensive which was completely unnecessary from the first day I stepped on the ship I loved it. The staff were amazing the overall feel of the ship was luxurious and the local tour guide in every city were highly informative will definitely book again for next year
6 de julho de 2025
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.