Travfurler - Travel Pet ShopOpiniões 

619
TrustScore: 4 em 5

3,8

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Just as some of the below review stated, unfortunately as this company is closing down don't expect any kind of customer service or return options by them. I've been disputing a payment for months... Ver mais

Classificada 5 em 5 estrelas

I was so excited to receive this and it really did live up to my expectations. I couldn't resist testing it out with my 5 month old miniature dachshund, she warmed to it straight away and keeps her we... Ver mais

Classificada 5 em 5 estrelas

I was on the hunt for a good quality hiking / cycling pet travel backpack in Europe, and could only find one in the uk at Travfurler. I ordered one knowing I had left it a bit late for our upcoming ad... Ver mais

Classificada 3 em 5 estrelas

Backpack arrived slightly later than the emails stated. Product quality very average and quite flimsy, puppy looked uncomfortable and struggled to get her in it. Unfortunately the return policy is rea... Ver mais

Informações sobre a empresa

  1. Loja de artigos para animais de estimação
  2. Blogger
  3. Plataforma de comércio online
  4. Loja de animais de estimação

Escrito pela empresa

Wherever you go, go with your pet. We're Travfurler, and we're a family of people and pets working together to make life better for people and pets. For three generations we've travelled with our animals (furred, feathered and scaly), and we've put that deep knowledge and experience to work, to create useful, essential and beautiful products that we wished we'd had during those old-school adventures. We're based by the seaside in Southampton, UK, but our reach is global. We love practicality but we have an eye for a bit of style. And all our products are tested on animals - in a good way. We have our very own team of expert testers: our pups Francis, Harley and Eddie and our kitties Oscar, Missy and Willow.


Informações de contacto

3,8

Bom

TrustScore: 4 em 5

619 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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3,8

Todas as opiniões

(619)

0 opiniões nos últimos 12 meses

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Classificada 3 em 5 estrelas

Backpack arrived slightly later than…

Backpack arrived slightly later than the emails stated. Product quality very average and quite flimsy, puppy looked uncomfortable and struggled to get her in it. Unfortunately the return policy is really faffy ....it will cost me the return postage and also they will deduct the initial postage.....really wish I hadnt bothered.

13 de fevereiro de 2022
Opinião espontânea
Classificada 2 em 5 estrelas

Disappointing service, good product

I’ve waited a few days before writing this as I’ve never actually written a bad review. Firstly, the product was quite good, it was the service that was poor. We tried for days to contact them by phone and left 2 messages and sent an email - took 3 days for them to respond and I should have realised then that I probably should have gone somewhere else. I wanted to ask about sizing and discuss my dog’s needs; I gave the exact sizes and the small was recommended. It arrived quickly but was not even close to being big enough. Again, I tried countless times to phone them and they NEVER answer (try it yourself). I emailed too and eventually I did get a call back. I had to order and pay for a new medium to be sent out and return the small for a refund, which was fine. What wasn’t fine was that I’d had a 5% discount which they refused to apply to the replacement because “I’d already used it on the small” which they’d recommended and I had to return because it wasn’t big enough. It cost me £8+ to return it and then they deducted 10% for ‘cleaning’ it because there were dog hairs on it - she sent a photo and while I accept there were a few dog hairs on it that I hadn’t noticed, it would have taken about 30 seconds to have ‘cleaned’ it. All in all it cost £24 to just try the small (which they recommended). The communication was really bad except when they were wanting money for cleaning. The product, however was quite good and after a few attempts and some encouragement, my dog will settle in it for 20 minutes at a time and we are hoping that this will increase until we can go out for longer walks in the future.

11 de fevereiro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent

Excellent - I bought the Knavigate K9 sports sack. It came really quickly, and has been a really good bag. I have a cocker spaniel, who can be quite squirmy. But I was able to get her in the bag with a ready supply of treats. It has been great for going on trains. It’s also a really good bag, so I’ve even used it without my dog.

5 de fevereiro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Speedy delivery

Speedy delivery. Great advice and support when trying to decide correct sizing. Speedy exchange for next size up. Great personal service felt very valued. Cant wait to take our little pooch cycling.

2 de fevereiro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Perfect for my dog

Perfect for my dog
We travel to yards
He goes on his bed on the yards whilst I work
The sides are tall enough to keep him cosy if there is a cold wind
Easy to clean and dry after he has made it wet and muddy.

2 de fevereiro de 2022
Classificada 5 em 5 estrelas

The package arrived very quickly with a…

The package arrived very quickly with a lovely hand written note which was a special touch in my eyes.
This is one of the only companies I have seen that have the Ezydog bubble gum harness and dog leads instead of just plain colours. I have a beagle and have bought the Ezydog range before but the bubble gum looks fantastic. As my beagle tends to pull I have to replace the leads at least every six months so I will definitely be using this company again and would highly recommend.

2 de fevereiro de 2022
Classificada 5 em 5 estrelas

Excellent customer service

Excellent customer service, pre Xmas order was running late due to post. My enquiry email was replies to within the hour! Brilliant
Items arrived all as described and in excellent condition.

29 de janeiro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

I was so excited to receive this and it…

I was so excited to receive this and it really did live up to my expectations. I couldn't resist testing it out with my 5 month old miniature dachshund, she warmed to it straight away and keeps her well secure when going on hikes. The handwritten message that came with it added a nice personal touch, all in all I'm really happy and will definitely buy from here again!

25 de janeiro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

My dog loves his bag! Excellent Service.

My dog loves his bag! It is strong, safe, straighforward to use and he looks very comfortable and content with it. He is getting old and blind, so this will make a big difference to his life <3 The service was great also - nice personal touch from the team with delivery.

25 de janeiro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Quality product and great service

I bought 2 of their dog fleeces but had to change them for the biggest size. They responded quickly to the return and I had the replacements within a week. The fleeces are good quality and will hopefully be good for a few years of cold weather wear.

25 de janeiro de 2022
Opinião espontânea

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