Travfurler - Travel Pet ShopOpiniões 

619
TrustScore: 4 em 5

3,8

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Just as some of the below review stated, unfortunately as this company is closing down don't expect any kind of customer service or return options by them. I've been disputing a payment for months... Ver mais

Classificada 5 em 5 estrelas

I was so excited to receive this and it really did live up to my expectations. I couldn't resist testing it out with my 5 month old miniature dachshund, she warmed to it straight away and keeps her we... Ver mais

Classificada 5 em 5 estrelas

I was on the hunt for a good quality hiking / cycling pet travel backpack in Europe, and could only find one in the uk at Travfurler. I ordered one knowing I had left it a bit late for our upcoming ad... Ver mais

Classificada 3 em 5 estrelas

Backpack arrived slightly later than the emails stated. Product quality very average and quite flimsy, puppy looked uncomfortable and struggled to get her in it. Unfortunately the return policy is rea... Ver mais

Informações sobre a empresa

  1. Loja de artigos para animais de estimação
  2. Blogger
  3. Plataforma de comércio online
  4. Loja de animais de estimação

Escrito pela empresa

Wherever you go, go with your pet. We're Travfurler, and we're a family of people and pets working together to make life better for people and pets. For three generations we've travelled with our animals (furred, feathered and scaly), and we've put that deep knowledge and experience to work, to create useful, essential and beautiful products that we wished we'd had during those old-school adventures. We're based by the seaside in Southampton, UK, but our reach is global. We love practicality but we have an eye for a bit of style. And all our products are tested on animals - in a good way. We have our very own team of expert testers: our pups Francis, Harley and Eddie and our kitties Oscar, Missy and Willow.


Informações de contacto

3,8

Bom

TrustScore: 4 em 5

619 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de convites para avaliação

Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas

Como esta empresa usa o Trustpilot

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3,8

Todas as opiniões

(619)

0 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Beware short returns window

I bought a dog back pack which I couldn't use. I assumed the return period was the standard 30 days. It's just 14 days. I had responses to my emails and was told that as it was after the 14 days return period I could only exchange or accept a credit note. Due to work pressures and an ill hubby I missed the second deadline to return the back pack and choose the exchange option. And that was that. Travfurler refused to budge. Very poor customer service indeed. They have some nice products and I was intending to exchange and buy some extra stuff, and perhaps recommend them to other dog-owning friends. Very short-sighted company with limited grasp of how their customers ought to be treated. Sending 'happy' postcards with each order is deemed enough. It isn't.

16 de abril de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Great service

The communication was more than I expected and was very supportive and efficient but also friendly which is important.
Very quick to respond and deal with my exchange which is very much appreciated.
Thank you.

12 de abril de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Really efficient company.

Really efficient company received our dogs thermal Coat 2 days after ordering. I should of followed the advice of ordering a bigger size but Kimberly was very helpful in changing the coat for next size up. Thanks

25 de março de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent customer service

I was really impressed during my first shopping experience with Travfurler. Whilst they didn't have the colour of leash I'd wanted, they swiftly contacted me to offer other colours, then despatched my item quickly (arriving the next day), and included a hand written, personal, note in my package. Nice touch! Excellent customer service.

18 de março de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Great company to buy from

Great company to buy from , quick response and good product . Even a personal note which was a nice touch. I got the medium size for my miniature schnauzer but she may have sat in a better position if we had got the small . Even so she still seemed to like it , and it was easy to put her in .

14 de março de 2022

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