Trees.com Opiniões 

I ordered two plants, Pink Rose of Sharon 3 to 4 foot, and a Japanese Maple 2 to 3 foot. I will never order from here again. First the Pink Rose came and was half dead, yellow leaves, curly leaves and visible pest infestation. I called customer service and their team said it was fine. It's not doing well. It came at the 3 to 4 foot height. Next I received the Japanese Maple, which is not healthy and the height was right at 1 foot tall, maybe a bit shorter. Sorry that is not 2 to 3 feet. It was really quite comical when I opened the box. I would not order from here, go to a local nursery so you can pick out a healthy tree/plant. Even Lowes & Home depot have healthier plants and when the plants are dying they go on clearance for a huge reduction, however, I would choose a healthy plant which I expected I would receive. Sorry Trees.com, you are really lacking in quality.

This company does not honor their warranty on bad trees/refunds/replacements. They drag you through the coals while trying to access it and in the end seem really not to want to honor it. Very frustrating company to deal with.

I ordered 14 trees from Trees.com in June, and to say this experience has been disappointing would be an understatement!

I planted all 14 trees as soon as possible after receiving them and followed proper care instructions. Despite my best efforts, 13 of the 14 trees died! To their credit, Trees.com did replace those 13 trees. Unfortunately, 6 of the replacement trees died as well!

I did absolutely everything I could to keep these trees alive. I watered, monitored, and cared for them diligently. What makes this even more frustrating is that I purchased trees from a local store, gave them the exact same care and growing conditions, and those trees are thriving!

When I contacted Trees.com again, I wasn't asking for anything unreasonable. I would have gladly accepted store credit or replacement trees. Instead, they refused both options and offered to replace ONE tree — and I would still have to pay $3 for shipping! Seriously? After losing 19 trees between my original order and the replacements, that's their solution?

I understand that not every tree is guaranteed to survive, but losing this many trees, especially when others planted and cared for under the same conditions are doing perfectly fine, raises serious concerns about the quality of their products.

Customer service isn't just about replacing a product once. It's about standing behind what you sell and making things right when there is clearly an ongoing problem.

I've invested considerable time, effort, and money into these trees, only to be left with frustration and disappointment.

Buyer beware! I would strongly recommend purchasing trees from a reputable local nursery where you can see what you're getting. I certainly won't be ordering from Trees.com again.

Great people that act quickly and professionally.
Products + People = Success

Costumer service is prompt and helpful! The trees and plants I ordered are doing great!

SCAM ALERT! Terrible value for the money. TREE pricing, SAPLING sized! STAY AWAY from Trees.com. I bought a weeping cherry, and it was, in fact, 4' tall as promised. However, the trunk was barely an inch in diameter, and the top was itsy-bitsy. Maybe this was a $40 plan, but they charged $200! Now you know.

Ordered 10 3 gal plants. They sent me 10 roots in 3 gal pots? Pretty sad. I expected much better quality.

That’s extremely disappointing, and I’m thoroughly dissatisfied with this experience.

I had higher expectations for the quality of both the plants and the customer service provided by Trees.com. Unfortunately, this experience has fallen well short of those expectations.

A company’s reputation is built on the quality of its products and how it stands behind them, and this experience has left me questioning both.

I wanted to plant fruit trees for the deer and of course myself. I reached out and staff helped me 100%. The delivery process was flawless and was done as they promised. They pretty much walked me through what I needed done on my end to be successful with planting the trees. After planting 12 different apple trees one didn't make it. I was told to wait till spring to see if it comes back and if not they will get me out a new one, to me thats great customer service.

I bought 4 trees since I saw their alive and thrive guarantee. All 4 died within 90 days. I contacted them about replacements and they said they only guaranteed the trees for 60 days. It seems on items they change their guarantee. You're better off buying from Lowes or Home Depot as you can see the product and they do give a 1 year guarantee.

Nice response from the company. When a customer spends over $500 for an order you should stand behind your product. The order stated alive and thrive guarantee and a 60 day guarantee. Customers beware they don't stand behind their product. Go elswhere.

Pros--
The plants have been MUCH healthier than any other company I've had shipped, and healthier than 75% of my local nursery's supply (although I love my local nursery).

I think there is a ton of care in how they ship. I've had other places ship and it is like they threw the plants in a box and crossed their fingers they'd live, just about! XD

The reason I won't give them a 5 is that I find their guarantee highly misleading and they refer to it over & over on their site. I didn't read the contractual info about the 'guarantee' until after I'd made my purchase. Dumb, I'll grant you. You have to pay for the SHIPPING AND HANDLING of trees they replace. ...What? You don't even pay S&H when you order the first time, unless you order something really small. I certainly wouldn't do that, and it would never occur to me their 'guarantee' wouldn't do that. Besides, how much is 'handling'? As much as a company wants it to be, I suppose.

I think it's a highly deceptive guarantee and in my opinion it hurts the company a great deal. If that's your 'guarantee', just do away with it. You clearly don't have confidence you can fulfill/make good on it, so don't make it in the first place.

Also, from what I've read from the company since realizing their guarantee was, um, NOT, makes me think you must practically give blood and document your trees fingerprints before you can hope for a sad settlement offer of giving you your replacement. And you're not getting your money back, either.

It's really a shame to me when companies that actually have a really good product add a highly shady (yes, there's a pun there) promise they don't even need to do. Just be honest. If you can't afford replacements, say you can't, except for delivery issues or whatever you really mean in your 'guarantee'.

I ordered six Muskogee crepe myrtles on Sept. 29, 2026. When I checked out, it said "Will ship the week of Oct. 14." I thought, wow, that's two weeks from now, but sure, whatever. Well Oct. 14 gets here and I don't hear any updates. So I wait til literally the end of the week, Sunday, Oct. 18, to reach out. I ask a customer service rep in the chat "hey, where's my trees. When are they gonna ship?" and I'm told that the trees are actually NOT in stock. That they won't be until January 2027. No one communicated this with me. If I hadn't reached out to customer service, I'd have just been waiting on my trees that would have taken months to arrive, if they ever did. This lack of communication was the worst part. It's frustrating that the trees weren't in stock, but I was mostly angry that it just left me in limbo. The customer service associate Israel was awesome, though. 5-stars for Israel; he killed it and was so polite and helpful. This overall 1-star review is for Trees.com as a whole. I asked for a refund, got it, and just now ordered the trees from another website. If you don't have them in stock, don't let people order them.

HORRIBLE! Bought a 3 gallon shrub that (according to their charts) was supposed to be 2 to 3 feet tall. Mine was only 18 inches and rather skimpy. All they offered was a 30 percent discount. My final total for this shrub was 80.00, and customer service didn't care that I was a loyal customer who has bought many things previously. POOR CUSTOMER SERVICE AND CARE. BEWARE! I was ripped-off.

Purchased a maple tree 11 months ago and it recently up and died despite good care. Support team addressed the issue promptly and replaced the tree. I was a bit disappointed that I had to pay the shipping, but that's business I guess!

My Satsuma and the care kit came in record time to PA. I am pleasantly surprised with the condition of the plant.
Thank you tree.com for helping me to realize one of my bucket list for 2026.
I replanted it and so far so good. Keep up the good work you are doing.

BUYER BEWARE of Trees.com as they pull a scam sending you almost dead twigs with severely pruned roots and so few leaves that the twig trees die with 1 or 2 weeks. They will send you one and only one replacement if you pay around $16.00 for shipping but it will be in even worse shape than the first dying twig they send you. I have grown seedlings myself from other types of trees that had more roots in a couple months than the twigs that Trees,com sends you. You pay for an overpriced tree thinking you will get a healthy tree and you just get dying twigs sent to you that they call a tree. Do not buy anything from Trees.com if you want a healthy tree that has any chance of survival and their customer service is just rude and says sorry we already sent you one replacement that you paid for shipping on and even if it died within one week nothing you can do.

I am very happy with the way i have been helped and very pleasant to work with and i love my trees

Paid $1000 for trees that were supposed to be 3-4 feet tall. Not a single tree was the height that we purchased. They asked for photos, we sent them.

Alessandro (their lead customer support specialist) agreed with the photos that the trees “did not meet the advertised height” but could only offer us a “meaningful accommodation” of a 40% refund. That is illegal in the state of Illinois.

Do not use this company. We are filing complaints with BBB and the state of AG.

I have had very bad experience with then. Ordered 13 trees and 4 are dead in a month. Upon contacting the customer service I was told they can send me 1 tree and for other 3 I have to pay shipping. It was the same order and the excuse they are giving is they were delivered couple of days apart. Would not recommend them at all.

Major Update!! On 10/16/2026, customer service reached out to me and we were able to come up with a resolution. They listened to my concerns and complaints and found a way to fix the issues. I am very content with my experience and have updated my review.