Stark Bro's Nurseries & Orchards Co. Opiniões 86

Resposta da Stark Bro's Nurseries & Orchards Co.

Há 3 horas

I completely understand your concern—it’s never easy seeing mixed reviews while you’re waiting on an order, especially one as important as this.

I did want to let you know that your order is currently in our warehouse and is being prepared for shipment now. Once it leaves our facility, you’ll receive your tracking details within the next 24–48 hours.

We truly appreciate your patience, and we’ll be sure to keep you updated as your order ships! If you have any questions in the meantime please feel free to our customer serviece at 800-325-4180 or info@starkbros.com.

Resposta da Stark Bro's Nurseries & Orchards Co.

Há 2 dias

We’re very sorry to hear about your experience and understand how frustrating delays can be. This is certainly not the experience we want for our customers, and we sincerely apologize for the inconvenience and concern this caused.

We’d really like the chance to look into this and make it right for you. Unfortunately, we weren’t able to locate your order with the details available, but our team is here and ready to help.

Please feel free to give us a call at 800-325-4180 or email us at info@starkbros.com and we’ll be happy to assist you as quickly as possible.

Thank you for bringing this to our attention. We truly appreciate the opportunity to help.

Resposta da Stark Bro's Nurseries & Orchards Co.

Há 3 dias

Hi, I’m really sorry for the frustration and that no one has returned your call yet — I completely understand how upsetting that is, especially when you’re waiting on your trees and bushes.

I’ve checked on your orders, and both have been shipped (on 4/9 and 4/13). That said, you absolutely should have been able to reach someone, and we apologize for that experience. I’m having a customer service agent reach out to you directly as soon as possible to make sure everything is addressed and to provide any updates you may need.

Thank you for your patience, and again, we’re very sorry for the delay and inconvenience.

Resposta da Stark Bro's Nurseries & Orchards Co.

Há 7 dias

We’re truly sorry for the frustration and delays you’ve experienced and we understand how disappointing this must feel, especially when you were excited to get everything planted this spring.

At this point, roughly 60% of your order has already shipped, and our team is actively working to get the remaining items out as soon as possible. Some of these plants have not fully rooted yet, which is necessary to ensure they arrive healthy and ready to thrive. That said, our management team is currently working closely with our growing and shipping teams to see if we can have the remaining items shipped next week.

We sincerely regret that this has impacted your experience, and we truly appreciate your patience as we work to make this right.

Resposta da Stark Bro's Nurseries & Orchards Co.

Há 1 dia

Thank you so much for taking the time to update your review—we truly appreciate it. We’re glad we were able to resolve the issue to your satisfaction and that you found our team fair to work with.

We also value your feedback regarding order delays and transparency. That’s something we’re actively working to improve, and insights like yours help us do better.

We sincerely appreciate your willingness to give us another chance and look forward to serving you again in the future!

Resposta da Stark Bro's Nurseries & Orchards Co.

9/04/2026

Thank you for taking the time to share your feedback. I’m truly sorry to hear about your experience and understand how frustrating it must be when plants don’t meet expectations.

I do see that you’ve been in contact with our team regarding your warranty claim, and we’ve worked to provide replacements where available. As part of our warranty policy, we offer a one-time replacement, or if the item is no longer available, we’re happy to provide a refund or store credit.

It also looks like a replacement order was created for you, and a payment link for the $9.99 shipping fee was sent at that time. Since the payment wasn’t completed within the 48-hour window, the order was automatically canceled. We are still waiting to hear back from you on some of our previous messages so we can continue assisting you.

We’d be more than happy to help resolve this for you—please feel free to reply to our last email or reach out to us directly so we can get this taken care of.

Thank you again for your patience, and we look forward to assisting you further.

Resposta da Stark Bro's Nurseries & Orchards Co.

6/04/2026

We’re truly sorry for the frustration and delay you’ve experienced with your order. We understand how disappointing it is to wait longer than expected, especially when items were listed as in stock.

At this time, your order has been released for fulfillment, and tracking details should be available within 1–4 days. We know this delay has already caused inconvenience, and we sincerely apologize for not meeting your expectations.

We appreciate your patience and the opportunity to make this right. If you have any questions or would like an update as soon as tracking is available, please don’t hesitate to reach out to us directly.

Resposta da Stark Bro's Nurseries & Orchards Co.

31/03/2026

We are truly so sorry for your experience, and even more so for the circumstances surrounding it.

We can only imagine how meaningful this moment was for you and your family, and it’s heartbreaking to hear that we let you down during something so deeply personal. The delays and the way your concerns were handled are not reflective of the care and support we strive to provide especially in situations as important as honoring a loved one’s wishes.

You deserved clear communication, urgency, and compassion, and we’re very sorry that you didn’t receive that from us. We also regret that the tree arrived after your family gathering had already passed—that timing matters, and we understand why this was so disappointing.

If you’re open to it, we would truly appreciate the chance to make this right in some way. I am going to reach out to you directly.

Resposta da Stark Bro's Nurseries & Orchards Co.

16/02/2026

Thank you for sharing your experience with us. We are truly so sorry for the disappointment and frustration this caused, especially as this was your first order with us and something you were excited to add to your container garden.

What you described is not the experience we want for any customer. We take great pride in the quality of our plants and in how they are packaged for shipment, so hearing that the boxes arrived damaged and that the plant did not meet your expectations is genuinely upsetting to us. That is simply not the standard we strive to uphold.

We did carefully review the photos you emailed, and we want to reassure you that while the plant experienced some stress in transit, which can sometimes cause yellowing or cosmetic leaf damage; it does appear to be healthy overall. With proper care, watering, and a little time to acclimate, we are confident it should recover and grow well for you. We truly hope it thrives in your garden.

A full refund has been processed, and you should see that reflected soon. Your satisfaction and confidence in ordering from us matter deeply, and we appreciate you taking the time to send photos and reach out so we could review the situation.

We sincerely hope we may have the opportunity to earn back your trust in the future. If there is ever anything more we can do to help, please know we are here for you.

Resposta da Stark Bro's Nurseries & Orchards Co.

29/12/2025

We’re truly sorry for the frustration this caused, and we appreciate you taking the time to share your experience. Your order timing and the lack of proactive communication are not the experience we aim to provide.

Some orders placed in the fall can be affected by inventory availability, weather conditions, or shipping safety concerns, but we should have communicated those cancellations clearly and promptly rather than requiring you to call for answers. For that, we sincerely apologize.

We value your business and would welcome the opportunity to make this right. Please reach out to our support team directly so we can review your order details and assist with a resolution. Thank you again for bringing this to our attention—it helps us improve.

Resposta da Stark Bro's Nurseries & Orchards Co.

22/10/2025

We truly appreciate your past business and are very sorry to hear about your recent experience. This has been an especially challenging growing season here in Missouri, and some trees unfortunately didn’t meet our quality standards for shipment. Please know that our intent is always to protect our customers’ success by sending only trees that are healthy and ready to thrive.

We understand how frustrating it can be to have planting plans disrupted, especially when you were looking forward to adding new trees to your garden.

All of us at Stark Bro’s value your loyalty and hope you’ll give us another opportunity to provide the kind of experience you’ve had in the past. Our team remains committed to doing what’s right and earning your trust every step of the way.

— The Stark Bro’s Team

Resposta da Stark Bro's Nurseries & Orchards Co.

10/10/2025

Thank you for your order and for taking the time to share your feedback. We completely understand how important timely delivery is, especially when you’re excited to receive your plants, and we’re sorry for any frustration caused by the delay.

If you have any concerns once it arrives, please don’t hesitate to reach out to us at info@starkbros.com.

We truly appreciate your patience and the opportunity to serve you.

— The Stark Bro’s Team

Resposta da Stark Bro's Nurseries & Orchards Co.

10/10/2025

We’re truly sorry to hear about your experience, and we completely understand your frustration. This is not the level of service or communication we aim to provide, and we sincerely apologize for the delays and lack of follow-through you’ve described.

We’d really like the opportunity to review your order details directly and see what went wrong so we can make this right. Would you please reach out to us at info@starkbros.com, attention Brooke and Tabitha? Once we have your information, we’ll personally look into your situation and work toward a resolution as quickly as possible.

Thank you for taking the time to share your feedback — it helps us improve, and we’d truly appreciate the chance to earn back your trust.

— The Stark Bro’s Team

Resposta da Stark Bro's Nurseries & Orchards Co.

30/09/2025

Thank you so much for sharing your feedback! We’re delighted to hear that your blueberries and blackberries arrived in good condition and that you’re pleased with your order. We always do our best to ensure plants are healthy and well-packed, and it’s wonderful to know you’re satisfied.

We look forward to helping you with future orders and can’t wait to see your garden thrive!

Resposta da Stark Bro's Nurseries & Orchards Co.

9/09/2025

We sincerely apologize for the delay in your shipment. Our goal is always to give your tree the best chance of thriving, and in this case, we adjusted the timing to support a healthier transplant this fall. We appreciate your understanding, and we hope to have the opportunity to serve you again in the future.

Resposta da Stark Bro's Nurseries & Orchards Co.

29/07/2025

Thank you for the wonderful review! We're so glad to hear you had a great experience with us. We take pride in standing behind our plants and making sure our customers are taken care of every step of the way. Your recommendation means a lot, and we look forward to helping with your gardening needs in the future. Happy planting!

Resposta da Stark Bro's Nurseries & Orchards Co.

30/06/2025

We're very sorry to hear about the experience you had and truly regret the frustration it caused. This is certainly not the level of service we aim to provide.

Your feedback is understandable, and we apologize for the delays in both shipping and communication. This past season brought an unusually high volume of orders and support requests, and unfortunately, we fell behind in responding to some customers in a timely manner—which we take full responsibility for.

I’m glad to hear your refund was finally processed, but we understand it should never have taken this long or required you to escalate the issue. That’s not the experience we want anyone to have, and your concerns have been shared with our team as we continue to improve our processes.

We truly appreciate your past business and hope we can earn back your trust in the future. If you ever need assistance again, please don’t hesitate to reach out directly—we’re always here to help.

Resposta da Stark Bro's Nurseries & Orchards Co.

25/06/2025

I'm very sorry to hear about your experience and appreciate you taking the time to share your feedback. Please know that we are always happy to help and want to make things right.

I searched our system using your name but was unable to locate an order. If you could provide additional details—such as your order number, email address, or the name the order was placed under—I would be more than happy to investigate this further for you and get it resolved as quickly as possible.

We understand how frustrating delays and lack of communication can be, and we never want a customer to feel ignored or undervalued. Please reach out to us directly or reply with your information so we can assist you right away.

Resposta da Stark Bro's Nurseries & Orchards Co.

Publicada a 25/06/2025

Thank you so much for your kind and thoughtful review! We’re truly grateful for your continued support and for placing your trust in us with so many of your fruit trees, strawberries, and supplies this year.

We know that not every order goes perfectly, but it means a lot to hear that our team was able to make things right and ensure your satisfaction. Providing knowledgeable, responsive customer service is something we take pride in, and your words are a wonderful reminder of why we do what we do.

Thank you again for being a valued part of the Stark Bro’s family. We’re always here if you need us and look forward to continuing to support you in your growing journey!

Resposta da Stark Bro's Nurseries & Orchards Co.

17/06/2025

Thank you for sharing your honest feedback. I want to assure you that you are not being ignored. We are always happy to honor our guarantee, and customer satisfaction remains very important to us.

This season has been unusually busy, and we’ve experienced an extremely high volume of emails and support requests, including new orders, which unfortunately caused some delays in our response time. We truly apologize for the frustration this has caused.

I have located your support ticket and will be personally following up with you there to provide assistance and ensure your concerns are fully resolved.

We value your continued support over the years and hope we can rebuild your confidence in us. Thank you for your patience and for giving us the opportunity to make this right.