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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Received faulty cuticle nippers. Tried to contact somebody in customer services 3/4 times over a period of 1 week and still haven’t received a reply. I can’t use the tool and have had clients to do... Ver mais

Classificada 5 em 5 estrelas

Really high quality sturdy and sharp tools. Come with silicone covers to keep the tools sharp and when you buy the Tool Kit it comes with maintenance sharpening too! Couldn’t rate them any higher.... Ver mais

Classificada 5 em 5 estrelas

I was recommended to try Tribe tools. They are of an amazing quality and do exactly what they are made for. Beautiful quality, stylish, easy to hold, and the item I purchased removed the dead cuticle... Ver mais

A empresa respondeu

Classificada 2 em 5 estrelas

Pleased with the product. However, when trying to contact them for tool sharpening their customer service isn’t great. Questions aren’t answered and I’m waiting about 2 weeks now for my tools to be re... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Fornecedor de produtos de beleza

Escrito pela empresa

A New Culture of Beauty. Precision Beauty Tools. Hand Care for all. Sustainable Hygiene. Worldwide Shipping 🌎 📦 Get yours here👇🏾 www.tribeprotools.com


Informações de contacto

3,6

Aceitável

TrustScore: 3.5 em 5

42 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

Received faulty cuticle nippers

Received faulty cuticle nippers. Tried to contact somebody in customer services 3/4 times over a period of 1 week and still haven’t received a reply. I can’t use the tool and have had clients to do all week.
It says there is a live chat but there is not? There is no number to try to ring. I used the customer form and the email address.
Not happy with the tool or the customer service.

29 de agosto de 2024
Classificada 5 em 5 estrelas

Brilliant service!

Really quick delivery & the tools themselves are incredible! Thanks again Tribe 👏🏼

15 de março de 2024
logótipo da Tribe Pro Tools

Resposta da Tribe Pro Tools

Dear Hollie,
Thank you for your feedback we really do appreciate and value each and every one of our customers, thank you for choosing TRIBE.
Team Tribe x

Classificada 5 em 5 estrelas

Nice product.

31 de janeiro de 2024
logótipo da Tribe Pro Tools

Resposta da Tribe Pro Tools

Dear Richard,
Thank you for your feedback we really do appreciate and value each and every one of our customers, thank you for choosing TRIBE.
Team Tribe x

Classificada 5 em 5 estrelas

Amazing tools

Amazing tools

The only thing I would change is the cuticle pusher to a round oval type but other than that they’re amazing.

21 de setembro de 2023
logótipo da Tribe Pro Tools

Resposta da Tribe Pro Tools

Dear Bethany,
Thank you for your feedback we really do appreciate and value each and every one of our customers, thank you for choosing TRIBE.

We have noted your invaluable feedback and passed it on to our R&D team so watch this space 😉, thanks again.

Team Tribe x

p.s Have you tried the Contoured cuticle tool? try this its a best seller!

Classificada 2 em 5 estrelas

Nice tools not great customer service.

Pleased with the product. However, when trying to contact them for tool sharpening their customer service isn’t great. Questions aren’t answered and I’m waiting about 2 weeks now for my tools to be returned to me. I’ve asked the turn around for tool sharpening but no answer… no phone number to call either. I just want my lively tools back sharpened and great to use again.

15 de junho de 2022
logótipo da Tribe Pro Tools

Resposta da Tribe Pro Tools

Hello Maya,
Thank you for your review.

Whilst we make every effort to ensure we exceed customer expectations not only with the high quality products we provide, but also with the customer care we provide you with too, we cannot guarentee the delivery of service from third party providers or service partners.

We have looked into your order history and can see your tools for sharpening reached our warehouse on 8/6/22, they were dispatched to you 16/6/22 (a 6 day turnaround) and delivered to you 17/6/22 9:48am

As you will see this is well within our suggested timeframe of approx 7 working days, as displayed online.

Kind regards
Customer Care
TRIBE 🤎

Classificada 5 em 5 estrelas

made prep quicker, cleaner and more precise

Really high quality sturdy and sharp tools.
Come with silicone covers to keep the tools sharp and when you buy the Tool Kit it comes with maintenance sharpening too!
Couldn’t rate them any higher. Have literally changed my manicure game, made prep quicker, cleaner and more precise! 🖤🖤🖤🖤🖤

18 de março de 2022
Classificada 5 em 5 estrelas

So pleased with my new tools

So pleased with my new tools. The nippers are brilliant. Also loved the mini hot chocolate drink that came with my parcel! Good to get a little treat too. Xx

16 de março de 2022
Classificada 1 em 5 estrelas

I received the wrong item after a 2…

I received the wrong item after a 2 week delivery wait. I informed tribe tools straight away and I didn’t get a response for at least a week after numerous emails/messages. I was told to return the item I was sent and send proof of postage which I did straight away. I haven’t had any response since then. Disappointed and won’t be ordering again. I hope to get my item soon or a refund.

6 de março de 2022
logótipo da Tribe Pro Tools

Resposta da Tribe Pro Tools

Dear Valued Customer,
As a customer-focused brand, we pride ourselves on delivering the very best customer experience we possibly can. You will see from our previous reviews we meet exceptionally high standards on customer service and product quality and overall experience.

Each order is packed by hand, by an individual team member, and naturally, human error can arise in some small instances, and on this occasion, with your order, this may be the case, after looking at your specific order I can see that the swift communication between us has enabled us to provide you with the correct original order.

A closer investigation has been carried out, and we can see that our delivery partners did in fact deliver your original order within the 3-4 day delivery time frame taking into consideration the time of day that you placed your order and weekends where they are not considered as 'business delivery days'.

We hope that we have now satisfied your issues with this specific order and can assure you that in the future we will go above and beyond to ensure you are happy and that customers never experience these similar issues moving forward.

We always value customer feedback, as this enables us to remain transparent and improve upon our offering.

Thank you Tribe 🤎

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