Honestly one of the best company's! I brought a fan for my tmc first wave, got it home and didnt fit my lid, contacted customer services and wow they said to me that I had the old model and sent me a... Ver mais
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Leia as opiniões dos outros
TMC back their words up with actions. A slight issue with a product has been resolved quickly, fairly and with a minimum amount of fuss. This is highly reassuring that support is in place to pro... Ver mais
Outstanding customer service. This is what customer service SHOULD be like everywhere! After getting in contact via email to ask about my 350nano pump not working they sent out a brand new impeller... Ver mais
I found a chat link online to TMC. i asked a question about wrasse varieties and compatibility in my reef tank. The next morning i received a reply from Nicola. What a fantastic answer she provided.... Ver mais
Informações sobre a empresa
Escrito pela empresa
Tropical Marine Centre (TMC) has been Europe’s leading supplier of quality marine fish and invertebrates to the ornamental trade since 1970, importing more than 1800 species of livestock from 26 countries around the world. TMC supplies livestock and aquatic products to over 1200 retail stores in the UK and over 500 in the Iberian Peninsula. TMC also has a well-established distribution network in mainland Europe with at least two distributors in each of the major European countries. The Company is also the UK’s leading manufacturer and distributor of innovative commercial filtration equipment and quality branded aquatic products including the award-winning AquaRay Solid State Lighting range and the REEF for Advanced Aquarists range.
Informações de contacto
Solesbridge Lane, WD3 5SX, Chorleywood, Reino Unido
- 0044 1923284151
- info@tropicalmarinecentre.co.uk
- tropicalmarinecentre.com
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I’ve been using TMC aquarium units for…
I’ve been using TMC aquarium units for over 6 years and whenever I’ve had a problem they’ve always been helpful and resolved any issues promptly.
Would thoroughly recommend them to anyone looking to replace old units or starting from new to use TMC products.
I recently purchased two Biome…
I recently purchased two Biome Aquariums by TMC and they are super smart looking and the light, heater and filter all run off a single plug which is the most sensible thing any manufacturer has done. The company are always very helpful and goes above and beyond to assist you quickly which is a sign of a good company. Highly recommended.
Dawn was very helpful and sorted out Great customer service.my…
Dawn was very helpful and promptly sorted out my problem.
Great customer service
Amazing customer service really helpful!
Superlative service
Superlative service.
I had mislaid the machine screws that hold the two halves of the UV pond clarifier together whilst changing the lamp.
I contacted Customer Service to ask the screw size, they offered to post out replacements free of charge.
As I live nearby I popped in and collected the screws that were waiting on Reception for me.
Superlative service.
Great customer service outcome to an…
Great customer service outcome to an issue I was experiencing. Would highly recommend TMC!
Asked and Answered
Asked a question ,they had a couple tries at answering, and then gave me the information I needed. About all I wanted really. Swift replies too.
Excellent customer service
I had a surplus TMC Ion 30 light which had been unopened and never used. I passed this on to a fellow aquarist but he had trouble with the mounting arm. He thought this was a missing part and customer service were very helpful and sent out the part he had identified. Unfortunately this wasn't the problem but a screw hole on the arm hadn't been threaded. TMC confirmed the fault from photographs and immediately sent out a replacement.
Excellent service from Dawn at Customer Services who couldn't have been more helpful despite me initially giving her the wrong information! Polite and friendly at all times. Customer service as it should be.
Excellent service
Excellent service, had an issue with my pro pond 110uv
Which I had just purchased. Email TMC & they responded within a couple of hour, apologising for the problem I was having & with some things to check, which did not resolve the issue, I emailed them back to advise that I still had the problem. They then advised they would send me out a replacement part, which arrived the next day & solved the problem.
Fats reply and excellent service
Fats reply and excellent service
I can honestly say it's nice to deal…
I can honestly say it's nice to deal with a company that actually cares about customer service .
It was an absolute pleasure Dawn was so friendly and helpful would highly recommend 👌🌟🌟🌟🌟🌟
Unable to find what was needed but now…
Unable to find what was needed but now have great service 👍
Problem sorted out quickly ,politely…
Problem sorted out quickly ,politely and logically
Reef flow…2.0. 6000
Recently had a problem with a reef flow 2.0 .6000 having sent photos of the pump they rectified the fault and then sent the replacement part to me very happy for their quick and responsive service thank you
They are great they always come back…
They are great they always come back with the correct answer !
TMC are a first class business to deal…
TMC are a first class business to deal with, they sourced a part for me off one of their products that went out of production years ago and posted it to me. Many thanks to the team I dealt with. 💥💥💥💥💥
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