Honestly one of the best company's! I brought a fan for my tmc first wave, got it home and didnt fit my lid, contacted customer services and wow they said to me that I had the old model and sent me a... Ver mais
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Leia as opiniões dos outros
TMC back their words up with actions. A slight issue with a product has been resolved quickly, fairly and with a minimum amount of fuss. This is highly reassuring that support is in place to pro... Ver mais
Outstanding customer service. This is what customer service SHOULD be like everywhere! After getting in contact via email to ask about my 350nano pump not working they sent out a brand new impeller... Ver mais
I found a chat link online to TMC. i asked a question about wrasse varieties and compatibility in my reef tank. The next morning i received a reply from Nicola. What a fantastic answer she provided.... Ver mais
Informações sobre a empresa
Escrito pela empresa
Tropical Marine Centre (TMC) has been Europe’s leading supplier of quality marine fish and invertebrates to the ornamental trade since 1970, importing more than 1800 species of livestock from 26 countries around the world. TMC supplies livestock and aquatic products to over 1200 retail stores in the UK and over 500 in the Iberian Peninsula. TMC also has a well-established distribution network in mainland Europe with at least two distributors in each of the major European countries. The Company is also the UK’s leading manufacturer and distributor of innovative commercial filtration equipment and quality branded aquatic products including the award-winning AquaRay Solid State Lighting range and the REEF for Advanced Aquarists range.
Informações de contacto
Solesbridge Lane, WD3 5SX, Chorleywood, Reino Unido
- 0044 1923284151
- info@tropicalmarinecentre.co.uk
- tropicalmarinecentre.com
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Great customer service team
Great customer service team, helped me to fix the problem! Thank you!
Great service
Great service - I was very pleased with the level of understanding and help given. It’s nice to deal with a company that treats you as an individual and not just a number
5 BIG Stars
I‘m the owner of the Coralfarm and Saltwateraquarium company called PolypFarm, we regularly use TMC for Saltwater fish , Invertebrate and corals. The customer service and quality of live animals that we receive is just outstanding and amazing every single time! Especially pleased with Stefans work, customer satisfaction on point, without a single fail. The teams in the warehouse, office and fish house are all extremely friendly and knowledgeable. Keep up the great work!
We highly recommend!!
Uv light spares purchase …
The service team couldn’t have been more helpful I would gladly recommend them to anyone
Great customer service!
The team were super helpful, when I had an issue with the seal on my tank, super responsive via phone and email, couldn't of been more helpful, great service!
John collier of Tropical Marine has…
John collier of Tropical Marine has been giving me advice in the last few days. Without his advice I would not have been able to sort out my UV equipment. He is an asset to TMC as he is dedicated to doing an excellent service, very concise to the point and well mannered individual.
Brilliant customer service
Brilliant customer service, had parts replaced for free as they stopped working.
Great customer service
Great customer service! - I had a problem and it was rectified within minutes. Thank you TMC.
I Bought a TMC tank and products to…
I Bought a TMC tank and products to modernise and increase my hobby. I contacted tmc as I had a slight problem after setting things up. Fast replies and A1 customer service and great products. I don't say this very often but I'm proud of myself for choosing TMC. I can't thank them enough.
Very prompt response and resolution to…
Very prompt response and resolution to failed pump
I needed a replacement UV ballast for…
I needed a replacement UV ballast for my UV fitting which was handled very quickly. As a rule TMC do not usually deal directly with the public, but they made time to answer my questions and send out the replacement once payment was made.
Had an issue with a product but they…
Had an issue with a product. They sent out replacement parts next day delivery with detailed instructions on how to repair it. Perfect service with fast response times.
Excellent
very polite, helpful and informative information given
Excellent Service
Contacted TMC regarding an issue with one of their light brackets. Prompt response and service. Replacement bracket received within 2 days and problem resolved
TMC customer care
They handle the issue with absolute professionalism, and I absolutely put a lot of other companies to shame they go above and beyond.
Spoke to Dawn via TMC chat about…
Spoke to Dawn via TMC chat about ordering a rather unusual Scorpion Fish, she was incredible and went above and beyond to source the fish for me and even managed to obtain photos from the London branch - she is an absolute credit to TMC. One very happy customer.
TMC back their words up with actions
TMC back their words up with actions.
A slight issue with a product has been resolved quickly, fairly and with a minimum amount of fuss. This is highly reassuring that support is in place to provide extremely high quality support where it matters.
Excellent all round communications and provides me confidence that my prize aquarium is in safe hands when issue unfold.
Brilliant.
Best customer service !
Best customer service !! Nicola was very helpfully and sorted everything I need , too work tmc
Great company to deal with
Tmc were very helpful with answering my questions about fish and equipment.
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