Truckman Opiniões 

We always struggle to access truckman parts through our supply chain! I found the online chat with Tim really easy and convenient! Within no time I had a quote on my desk and had paid it on the credit card!

Ordered a bed liner from truckman that took several weeks to arrive (no problem there as I was informed of this when I payed). when it arrived by courier the underside was badly scratched and gouged like it had been dragged Around a carpark due to it being sent with zero protection or packaging.
The supplied instructions were vague, incorrect and incomplete, so I rang first thing to clarify a couple of inconsistencies in the instructions before fitting as you only get one chance at sticking it down with the double sided tape. I was told someone from their technical team would call me back but after waiting 2.5 hours and no call I rang again and again was told someone would call me back, again no one did.

So after waiting a further 2hrs rang again and again and again only to be put through to an answering machine.
So as I was running out of time to fit it that day and did not have anywhere to store it I disregarded the instructions I felt were incorrect and went with my gut on the instructions that were missing and fitted it how I felt it should be fitted. And It did turn out really well in the end.

It’s now been a couple of weeks and no one ever did ring me back. I had planned to order a canopy from them later this year but have now decided to look into other options before I commit because a company can offer the best product, but it’s not worth a carrot if their customer service is nonexistent.

Taylor the big dog, always helps us massively great customer service, highly recommend

Lock on my old Truckman top fitted to my VW Amarok stopped working, first by remote then after a while the key just started turning in the lock. So truck was still usable but obviously couldn't risk leaving anything in the back. Phoned Truckman, spoke to a very helpful guy name Jack. I also requested that while in the hands of the experts they lifted the entire top and replaced the rubber seal which sits between pickup and top. I sent some pics over and agreed a rough price.

On arrival Jack had been called away so dealt with a lovely lady, Emily. After going over the emails between Jack and myself took the basic amount of money for the job and warned me it may need a new actuator and complete new handle and handle mechanism. She said she'd get it assessed once in their workshop and let me know the parts needed and the additional price.

Emily was very busy and each time she left her desk and headed in my direction I was dreading the worst. I had been quoted an approx job time of 1.5hrs by Jack.
So after a couple of hours when no-one had come back to me with the additional price I just sat quietly (lovely Capuchino btw). Eventually Emily came over to me with another guy and I thought "oh no, here we go", expecting the worst.
They walked me to my truck and told me it was all finished and fully working - it was obvious the rubber seal had been changed. However, my first reaction was "is it all working" and "why didn't you come and tell me the additional cost" only to be told there was NO additional cost. They had managed to fix both the locking mechanism so it worked with the key and it worked remotely. I couldn't believe my luck.

I have used Truckman a couple of times now and coudn't recommend or praise them highly enough.

So Thanks guys with special thanks to Jack and Emily - she was brilliant!!!
You deserve a promotion Emily!!!

UPDATE! Got home and realised they had severely chipped the paint on my top whilst handling it. I let them know immediately and followed this up with pictures. I asked what they were going to do about it or if they had someone I should take it to to be rectified. I even offered to get the damage fixed myself and simply forward the bill. What I didn't expect was for them to dismiss my claim and blame the paint chip on me!! So stuff them. I will get it done myself at my expense. This company aren't as reputable as I first thought. BEWARE!!
Further update:
After leaving one review on here Truckman are still in denial but have asked how I'd like this matter resolved. I haven't been too well so I haven't got around to get the damage they did corrected. So to answer Truckman's question: I'd like the damaged paintwork fixed. I'm happy to either take the Amarok to a body shop of their choosing OR preferably I can take it to a decent local (to me) body shop in my area and simply ask the body shop to forward their bill for rectifying the damage to Truckman.

The worst thing about this is when you hand your vehicle over, in this case to Truckman, you put your trust in them. When there has been damage to your vehicle you really don't expect a Company you've put your trust in and praised them previously to lie and put the blame on you!!

Really helpful service answered all my questions .

Kelly Robinson arranged a quick rear door replacement for the canopy of my Ford Ranger with clear instructions on how to fit.

Great products and speedy delivery, thank you

Emily Trevis was fantastic. We had an urgent requirement for some Single Cab Canopies and although there were no tops showing anywhere, Emily pulled all the stops out and came up with a solution. Our mutual customer was happy with the speedier supply times and delighted to remain with Truckman!

We have been using Truckman for many years now, and this is mainly down to the fantastic service that our salesman, Jack provides. His knowledge for the company always answers any queries we have, any issues that are raised are always sorted with immediate attention. We will be happy to continue our custom with Jack at Truckman.

Great service, Good communication and helpful team

Had a query on my L200 rear tailgate door .Firtsly answered by Bob who advised me of my requirements and options. On placing order dealt with Tim all very professional and happy to help ,even advised to wait in ordering as a discount weekend was approaching.All in all a great customer experience

My Husband spoke to Bob at Truckman to order a new canopy for our Ford ranger. Bob was really helpful and explained that we would have to wait for our canopy to be made. We made the order on the 5/11/2024 and went to have it fitted yesterday 3/02/2025. As soon as we arrived at Truckman the lovely lady on reception explained that she needed to go around our vehicle and do a video for any scratches etc and invited us to help ourselves to tea/coffee and sit in the waiting area, we had been told it would take around 5 hours to fit but they called us in around 4 hours to say our Ranger was ready to collect. The canopy is fantastic, when we bought our Ranger it had a badly fitted canopy on that hadn't had the electrics connected up and it leaked, due to bad fitting... Our new canopy has all the electrics wired up and fits perfectly with no leaks, they had even gave up a small pot of touch up paint, as they old canopy had left some damage on the paintwork... I can't recommend Truckman more highly, they were very professional and I would give them 10 star's if I could.

Responsive,accurate and endlessly helpful. Quickly helped me to identify the parts I needed. If you need Truckman parts or help no-one else comes close

Truckman are always very helpful and knowledgeable with any queries I have when ordering their products, special thanks to Rich who always goes above & beyond.

Always found Richard Cadman very helpful and knowledgeable on the Truckman products,

Jo Devlin and the team at Truckman have been exceptional, which is why we've used them to supply and fit Truckman Product for large volumes of our fleet operation. The product is of high qualilty and the staff go out of their way to offer brilliant customer service. We won't look elsewhere.

It is so easy to get price and availability, Nice and friendly staff,

Firstly, don't trust the web site as it lies, and they know it lies. It will tell you they have stock when in fact the Hardtop must be ordered from Thailand. They will then give you a delivery/Fitting date after you pay, Double that delay and you might have a realistic idea. They cancelled my fitting twice. Don't have them fit it, you will assume that professionals will be doing it....they won't. When I got home, i found a cable dangling under the truck which had either rubbed on the tyre or leaf spring, damaging the sheathing and the insulation around the core. The cable run from rear to front of the truck is quite honestly, Shocking. It looks like a monkey did it with the cable being untidy and loose, secured poorly with cheap cable ties of insufficient size and gauge. I will need to get under the truck with some proper cable ties to remedy. Having been under the truck, I found that a 50mm bung has been removed under the passenger side floor, exposing the carpet/felt. The carpet is clean, so clearly this bung was not missing prior to the fitting. I have no idea why they removed it. The interior light only worked intermittently from day one, I got in touch and they sent me instructions on how to fix if the light stayed on, which is the opposite to what I have. Oh, and fitting took twice as long as they quoted. I'm done with that company and my advice to anybody is, Don't let the monkeys who fit for them touch your truck, you will be far better off fitting it yourself and getting an Auto electrician wire it up if you are unsure of doing it yourself. At least it will be done properly. In answer to the reply from Truckman, Your employee Chris told me that you don't stock most items listed but your web site still shows "In stock". No matter your excuses, the interior light should have worked and the wiring harness should have been properly secured and if you removed a bung and didn't have a replacement, you should have informed me. You asked me to email you, well I have and I got an unsatisfactory reply, so why would I continue. You could always call me but I guess the strategy is to hope the problem just goes away.

From start to finish the Truckman sales person was helpful, knowledgeable and patient. Wouldn't hesitate to recommend the Truckman team to all.