Truckman Opiniões 

391
TrustScore: 4.5 em 5

4,4

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Truckman were so helpful from my initial call to help fix my roller shutter on my truck. A meeting was setup within a few days at the Dudley site. When I arrived I was met by Emily Robinson who was s... Ver mais

Classificada 5 em 5 estrelas

Emily could not have been more helpful with having my end profile changed on the Truckman roll top. Excellent showroom with endless coffee and ice creams. Dave is also on hand. The fitters did a grea... Ver mais

Classificada 5 em 5 estrelas

What a great company to deal with, from the quick email responses to my questions, to me turning up with no appointment just to take a look and then having my ARB awning fitted to my roof rack using... Ver mais

Classificada 3 em 5 estrelas

Bought new canopy handle and lock from truckman. Can't just by the barrel you have to buy the complete handle etc. Key worked for six months then zilch. Copies amount of penetrating oil made no diffe... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Fornecedor de peças para camiões
  2. Loja de mecânica automóvel
  3. Loja de peças automóveis
  4. Loja de acessórios para automóveis
  5. Loja de acessórios e equipamento para carros

Escrito pela empresa

Truckman is the UK's largest hardtop manufacturer. For over 35 years, Truckman has been recognised as one of the UK's leading hardtop and accessory suppliers for the pickup market, catering for both leisure and commercial customers. Truckman offers over 25,000 different products, from conversions and drawer systems to hardtops, seat covers, stainless steel, hardtops, tonneaus and many more! Truckman hardtops are renowned for their robust, secure and stylish features, which is why Truckman is the chosen UK OEM Approved accessory supplier for Isuzu, Mitsubishi, Nissan, Toyota and VW. Truckman is proud to work in partnership with the National Farmers Union (NFU).


Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

391 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,4

Todas as opiniões

(391)

25 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Great experience from start to finish

Great knowledge, friendly and had everything ordered and installed in under a week. Couldn’t have asked for a better experience.

16 de janeiro de 2023
Opinião espontânea
logótipo da Truckman

Resposta da Truckman

Hi Ben,

Thank you for your feedback.

We are glad to hear you had a great experience with us.

Kind Regards
Truckman

Classificada 5 em 5 estrelas

I was informed of all that would be…

I was informed of all that would be needed to install my new roller shutter on my pickup and it was delivered on time as I was told

18 de janeiro de 2023
Opinião espontânea
logótipo da Truckman

Resposta da Truckman

Hi Neil,

Thank you for your review.

We do hope you're enjoying your new Tonneau Cover.

Kind Regards
Truckman

Classificada 2 em 5 estrelas

8 month wait for canopy

Ordered canopy in May 2022, told it would be delivered by October. No updates to say anything had changed. When item didn't arrive but we were invoiced I emailed to see what the estimated delivery was. I was told they were really busy and the canopy wouldn't be built until January 2023! Canopy finally delivered last week in January 2023. Very little in the way of any apology. Absolutely no communication, all down to me to chase.

20 de janeiro de 2023
Opinião espontânea
logótipo da Truckman

Resposta da Truckman

Good Afternoon,

Thank you for your review.

I am very sorry to hear you are not happy with the recent service from ourselves, I will get this passed onto our customer services department who will be in touch shortly.

Kind Regards
Team Truckman

Classificada 4 em 5 estrelas

Sales and reception were top notch

Sales and reception were top notch. The work carried out was professional and efficient this time. I had my concerns as my last visit whilst professional the finish was very poor and not what I had expected from this company

16 de janeiro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Work was done as promised and in time…

Work was done as promised and in time as always. Always a pleasure to visit and spend time looking at other goodies I can add to the Vehicle

3 de janeiro de 2023
Opinião espontânea
logótipo da Truckman

Resposta da Truckman

Hi Mike,

Thank you for your review.

We hope to see you again soon.

Kind Regards
Truckman

Classificada 1 em 5 estrelas

Failed tailgate damper

I bought a tailgate damper from Truckman for my Nissan Navarra in August 21 and this has now failed ( the end snapped off ) despite fairly light use I.e I only use it for leisure at weekends etc. I contacted Truckman who state the warranty is only for one year and are not interested in doing anything about it. This is an expensive piston at about £98 and is not worth the money so do not buy one or expect any assistance either.

19 de janeiro de 2023
Opinião espontânea
logótipo da Truckman

Resposta da Truckman

Hi Richard,

Thank you for your review.

I am very sorry to hear you are not happy with the recent service from ourselves, I will get this passed onto our customer services department who will be in touch shortly.

Kind Regards
Team Truckman

Classificada 5 em 5 estrelas

Excellent communication

Excellent communication.
Welcomed by name
Warm & welcoming reception area
Freezing cold day so cup of tea very welcome!

9 de dezembro de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

Following on from my previous review…

Following on from my previous review still have not admitted responsibility for fitted incorrect door and also refund absolute shocking professionalism and basically thieves taken profit from an incorrect door aswell as fitting to then have the central locking stop working and be sent a youtube video how to fix it and then a technician who was actually good and said that it is a problem with a wiring loom theh had worked on.
Response from Truckman as a gesture of good will we will come fix it well thanks ! shocking installation and parts from this company have started legal proceedings due to the poor quality workmanship and fitting of product purchase now, also they seem to not have a complaints procedure in place wonder why after asking several times they still ignore.
AVOID this company so many better canopy's and professional staff at other canopy stockists and installers which I have now found out wish had looked more into this !!! Dont make my mistake.

The below reply Is total lies and have been offered none of the below and eapecially not a large refund only for the works they did not complete

29 de setembro de 2022
logótipo da Truckman

Resposta da Truckman

Hi Matt,

We are sorry to hear that you are unhappy with our services, as we pride ourselves on providing a high level of customer service to all our customers.

We acknowledge that on the day of fitting we were unable to complete all works that had been booked. Unfortunately, this was due to staffing issues. This was communicated to you and a future date was agreed and scheduled.

A few days later when you got in touch to make us aware that you were unhappy with the aesthetics of your new rear door, we worked with you to find a suitable solution. After offering 4 varying options, you requested to keep the rear door along with a large refund against the cost of the product. This was processed in the timeframe agreed and monies returned to you within 48 hours.

A few weeks after installation you made us aware that you had an issue with your remote central locking, you were provided with the link for the relevant YouTube trouble shooting video, as often this is due to a simple syncing issue and is easily corrected. As you were not happy to try this suggestion, we arranged for one of our technicians to call you, and then scheduled an appointment to assess, diagnose and rectify any issues.

All concerns have been dealt with in a timely, professional manner and in line with our Companies complaints procedure.

Classificada 1 em 5 estrelas

Terrible company and product

Navara GLS Hardtop
Terrible Product, 1st and 2nd time.
After previously owning a Snugtop and it lasting for 3 vehicles with no issues, 4 years ago I sadly jumped ship and purchased a new Truckman GLS for my nearly new NP300, with the fact the colour match was very poor, the window seals split and rear lockable handle failed within 12 months, Truckman Customer services refused to sort their issues, stating it was my fault for their cheap materials, unfortunately earlier this year I purchased a brand new NP300 which was a cancelled order, part of the package was a Truckman GLS model, I requested that it was removed from the vehicle package or upgraded to Snugtop at my extra expense, this was declined by the dealership which meant I had to regrettably have it, upon collecting the vehicle, I was told that the Truckman could not be installed as it was damaged and that I would need to wait for another one to be supplied, again no option of refund or upgrade allowed, replacement Truckman installed back in March, and low and behold, within 7 months the rear glass decided to smash, the vehicle had been parked for 10 days due to holidays, Nissan dealer nor Truckman we’re interested in the common failure, stating as they do, it was damaged previously, but only just failed like it does. Now left with a £605 replacement bill for something I never wanted, I knew it would be poor quality and wasn’t proven wrong.

23 de outubro de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

Don’t buy from them

Bought almost 500£ worth accessories from them, the wheel aches look good but cheap plastic. That’s ok, but after a week they stated to come off the body. I wrote to them, they replied asking the pics. Sent them in detail. No response. Wrote them again and again but no reply.

15 de setembro de 2022
Opinião espontânea
logótipo da Truckman

Resposta da Truckman

Good Morning Aby,

Thank you for taking the time to leave your review.

I am very sorry to hear you have had some issues with your order.

Please could you contact support@truckman.co.uk with images of the issue and we will get this looked into right away for you.

Kind Regards
Truckman

Classificada 5 em 5 estrelas

Hilux and Truckman Classic High roof

Hilux and Truckman Classic High roof - great combination for in effect a mobile kennel. Went to the factory to get painted, fitted and Spinner added, whilst we waited we were offered coffee as we liked, were kept informed, brought the dog in as it was hot. The staff couldnt have been more helpful. Drove off after some hrs. Needed a different backdoor sorted out after a few months, it was sorted, by keeping me informed, it arrived when it said it would, i fitted it as that was easiest solution to being 5 hrs north of Truckman factory, it was easy, even for me as the staff said it would be.
Impressive after service - i don t say this lightly, Well Done Truckman, I'll be back when next pickup rotation is needed, and happily recommend the product and staff - they care and they deliver.

8 de outubro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing customer service recommended

Amazing customer service the staff went out of there way to help me on a weekend and let me collect my order even helped me load it when I collected it couldn’t fault them and would highly recommend and use again!!

27 de agosto de 2022
Opinião espontânea
logótipo da Truckman

Resposta da Truckman

Good Morning,

We really appreciate your kind comments.

Truckman

Classificada 5 em 5 estrelas

Quality product and customer service

The quality of the tonneau cover I bought was excellent. The customer service was first class. Many companies do a basic minimum and no more. What I experienced not only resolved my issue around fitting instructions but also restored my faith in Truckman.

24 de agosto de 2022
Opinião espontânea
logótipo da Truckman

Resposta da Truckman

Hi Ramsay,

We really appreciate your kind comments.

Truckman

Classificada 5 em 5 estrelas

Superb customer service

Superb customer service.

I made a mistake and a quick phone call and it was rectified with good humour and courtesy.

Can't recommend enough.

Thank you.

20 de agosto de 2022
Opinião espontânea
logótipo da Truckman

Resposta da Truckman

Good Afternoon,

Thank you for your kind comments.

We will get your review passed onto the customer services adviser.

Kind Regards
Truckman

Classificada 5 em 5 estrelas

Good fast service

Good fast service, nice and easy instructions to fit my tailgate dampers on my truck.
Would recommend thank you

19 de agosto de 2022
Opinião espontânea
logótipo da Truckman

Resposta da Truckman

Hi!,

Thank you for your kind words.

We are pleased to hear you are happy with the tailgate dampers.

Kind Regards
Truckman

Classificada 5 em 5 estrelas

Ordered a couple of items from my…

Ordered a couple of items from my pickup, arrived really quickly and items are great condition! Even got a free pen, delighted

19 de agosto de 2022
Opinião espontânea
logótipo da Truckman

Resposta da Truckman

Hi Ewan,

We really appreciate your kind comments.

Truckman

Classificada 1 em 5 estrelas

Quoted Timescales & Sub Standard Customer Service

On initial quotation the timescales for the works involved was 1 No. full day. This resulted in 2 No. full days. In addition to this inconvenience I am still not happy with the installation of reversing sensors, they do not work correctly, leaving me with no confidence of relying on them. Truckman had obvious issues whilst installing the sensors, I asked what the problem was to determine if I'm now experiencing the same issue and was assured customer service would be in touch...I am now 3 weeks down the line & heard nothing. Shocking customer service to say the least, although very efficient on taking payment.

19 de agosto de 2022
Opinião espontânea
logótipo da Truckman

Resposta da Truckman

Hi Mr Oliver,

Thank you for your review.

I am very sorry to hear you are not happy with the recent service from ourselves, I will get this passed onto our customer services department who will be in touch shortly.

Kind Regards
Team Truckman

Classificada 5 em 5 estrelas

Truckman top

Bought a Toyota Hilux and went for a truckman top bit dubious but when I got it back from the fitters wow, what a brilliant piece of kit, the external finish was brill, the inside finish was better than some cars. Well done Truckman great product.

19 de agosto de 2022
Opinião espontânea

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