Item arrived on time but after wearing the set just once I already had very strong tan lines from it. The suit is supposed to be designed to allow sunlight through so you are left with little to no ta... Ver mais
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Leia as opiniões dos outros
If I could give 0 stars I would. The bathing suit I bought is COMPLETELY see-through which completely defeats the purpose if you’re literally naked. Customer service was appalling, they refused to ref... Ver mais
True Tone Swimwear is amazing! It tans my legs perfectly, giving me an even tan. The fit is comfortable and perfect. Highly recommend for anyone looking to get a perfect tan while wearing a perfect fi... Ver mais
ANSWER This was 4 month ago. I wrote to you multiple times that the shorts I received are the wrong size and not at all what the sizing on your website states. I sent in proof. You refused a free... Ver mais
A empresa respondeu
2,3
Mau
29 opiniões
Sem histórico de convites para avaliação
Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas
Respondeu a 25% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Not tan-through at all
Not tan-through at all. Have a perfect tanline from the swimsuit after an hour in the sun. I needed to exchange the bottoms for a larger size and no one ever got back to me about exchanging them - all they provide is an email address to contact. Very disappointed, especially for the high price.
17 de maio de 2023
Opinião espontânea
Worse customer service ever
Do not respond to emails when I tried to make an exchange. Tried to contact them trough instagram via dm and comments. They just ignore my messages and respond to nice comments. It is see through, not tan through bikinis. Very disappointed.
25 de janeiro de 2023
Opinião espontânea
No Customer Support
I ordered a bathing suit for Labor day weekend. It arrived on time, but its sizing was too small and the bathing suit is far more sheer than shown or described on the website. You can see everything. Additionally, I emailed the company 3 times about retuning the bathing suit over the last 3 weeks and I have not heard back. But, when I emailed them for my tracking number, they responded in 24 hours.
I would like someone from True Tone to please respond to my email so I can begin the return process.
12 de setembro de 2022
Opinião espontânea
Sizing off, no help, no returns
Sizing is completely off. Runs very small. Customer service is nonexistent. They do not offer returns. Doing an exchange requires customer to pay shipping 3x. Waste of money.
24 de agosto de 2022
Opinião espontânea
I’ve made an order more than a month…
I’ve made an order more than a month ago, still not here,they didn’t send me tracking number and don’t answer my messages, never order here
29 de agosto de 2022
Opinião espontânea
Item arrived on time but after wearing…
Item arrived on time but after wearing the set just once I already had very strong tan lines from it. The suit is supposed to be designed to allow sunlight through so you are left with little to no tan lines but that is definitely not the case. The swimsuit cost me $189 after shipping and has left me incredibly disappointed. I reached out to the company on Instagram but they haven’t responded. I also did send an email right after I purchased to see if I could cancel my order and also did not revieve any response. Very very disappointing customer service and garment.
9 de agosto de 2022
Opinião espontânea
Horrible customer service
I made an order 3 months ago and has still not recived my order. I tried to contact then repeatedly and when I finally got an answear they told me that it was delivered. You could even see on the tracking that it was not delivered. I tried to contact them again after that but never got a reply. I had to contact Fedex and thankfully they responded and now my order is finally on the way. It might not be truetoneswim fault, but I think they could have responded. I havent got the bikini yet, but after 3 months of waiting I hope it will be worth it.
27 de junho de 2022
Opinião espontânea
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