The knee brace seems to be good quality. The size does run larger than what my measurement indicated I need. Customer service has been very responsive and I'm looking forward to receiving the size I... Ver mais
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Leia as opiniões dos outros
Didn't know what size to get so I ordered 4, 3 were different sizes and 2 of them fit perfectly. I contacted the company and they have generously offered to replace the larger ones with the right size... Ver mais
I was really excited to receive my knee sleeves, but to my disappointment the size was too big. I reached out to customer support, and Casi responded quickly and handled my exchange promptly and effic... Ver mais
My two items arrived and upon checking i had ordered an incorrect item. I contacted Peakflex and they were extremely helpful and sorted tge issue straight away. The one item I was able to use, a righ... Ver mais
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Fast return email for account.
Fast return email for account.
Replacing non fitted brace with ones that fit
Can't really say any thing right now because we have no product to compare too.
I had an issue with the sleeve rolling…
I had an issue with the sleeve rolling down and they sent me a free replacement in the next size up. Issue was solved quickly and I am eager to try the new sleeve.
Satisfied with product and quick…
Satisfied with product and quick response to request
Sizing is my only issue
Sizing is my only issue. I ordered the largest available (2XL) and wore them for one day. They seemed to help some, but were too small. Customer service has offered to replace them at no charge, but I'll need a bigger size. If there isn't a 3X, I'm going to ask for a refund.
Plus: Seems like a good product, C/S is responsive.
Minus: Sizing
Poor customer service & misleading description of sizing.
The knee sleeves were too small. When I reported this & requested a refund & shipping label, I kept getting excuses, other options, etc. Finally after 6 responses & 6 replies. I was told product would have to ship to AUSTRIA at a significant cost to me, That Was followed was an offer to refund less than 50% followed by another email string before a resolution was done.
Great product and excellent customer…
Great product and excellent customer service and support
peakflex team commited to leaving with bone and bone patients satisfaction
I. Aminata leaving with bone and bone pains, i found the peakflex post on Facebook with hope and enthusiasm. i didn't hesitate to order. but when i received the order, i went from hope to disappointment. its not fitting. with courage, i addressed a claim for reimbursement. And by surprise, i found a team not only interest by selling, but a team engaged to meet my satisfaction. they decided to give me free of charge a bigger size. I am excited to receive them and forget about pain.
My Delivery was timely
My Delivery was timely, unfortunately I have to return for a larger size.And the process seems to be fairly easy, customer service support is fantastic, i was told not to return larger sizes knee brace, they are going to send me smaller size . 5star to customer support team
I tried it on and it fit too loose
I tried it on and it fit too loose. Unfortunately I need a smaller size. But so far it’s been a great experience
Easy returns
Delivery was timely, unfortunately I have to return for a larger size.And the process seems to be fairly easy.
Had an issue with the adjustment
Had an issue with the adjustment. It actually came loose. Sent e-mail to customer service and had a reply back the next day. Asked for a few things we did not keep ( like shipping info ) I sent them a picture of the damage. Again received a prompt response back with shipping and tracking information on replacement. Replacement arrived in about a week USPS.
Excellent customer service.
Excellent customer service.
Responds to emails almost immediately.
You won't be disappointed in their service, very understanding and helpful!
Customer service always respond fast
Customer service always respond fast , product good quality,
got my order in rapid time even being a…
got my order in rapid time even being a holiday! when i went to try one on i found that they were to large and needed smaller ones. love the concept and cant wait to receive the smaller braces. contacted the company and told them my problem and promised to ship me the smaller ones. Melvin Bryant
Great customer service!
Received my knee sleeve order, but it’s small. Reached out to Peakflex and requested a Medium knee sleeve. Quick customer service replies to my emails. Peakflex will send a replacement with no shipping cost, and that I do not have to return the small knee sleeve.
You can't go wrong ordering this knee…
You can't go wrong ordering this knee brace I ordered the wrong size . And it wouldnt fit right they are replacing it free of charge and free shipping I will continue to purchase from this trustworthy coming . Vickie Smith
First Class customer service
First Class customer service! These folks are MORE than fair! I wish everyone followed their example. And I'm happy with the product too! -- John E.
Scott Edwards I purchase the knee…
Scott Edwards I purchase the knee braces for both knees I used the weight guide lines witch said to use XL but when l received them they were a little too big I tightened them all the way but just did not feel tight enough my weight is 240 but my legs are thin so I e-mailed peak flex and let them know what was going on with the braces so they are going to send me new large knee replacement braces that’s because of there 100% guaranteed satisfaction
I ordered two pairs of the peakflex…
I ordered two pairs of the peakflex knee braces. I went by the size chart to realize once I got them they were to big. The company said they will send me new ones free of charge. So far customer support has been good.
Jason Roy
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