Had an experience today with their Customer Service team member, Jean. A package we ordered NEVER arrived at our address. After checking with them, After checking our order #, she quickly placed a... Ver mais
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Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I did not receive my products which was allegedly delivered. An email was sent to CS the following day and Miya responded empathetically and fast. After a few email exchanges, a replacement order was... Ver mais
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My product was destroyed by excess heat of being left in the mailbox. Upon notification the quickly got back to me and began the process to replace the melted product. I have only had this kind of exe... Ver mais
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Finally was able to cancel the subscription. There were problems with Rovina support but the problem was sorted out. These were the problems trying to reach them. - Rovina Website - Cannot Ac... Ver mais
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4,3
Excelente
639 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 99% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Prompt and understanding Customer…
Prompt and understanding Customer Service.
That's the key to a successful business
I feel comfortable doing business with them
Janes help was the personal that you wish every company provided. Thx.
24 de maio de 2026
Opinião espontânea
Resposta da Tryrovina
Hi Geraldine,
Thank you so much for your kind words and support! We're truly happy to hear that you felt comfortable doing business with us. Providing prompt, understanding, and personalized customer service is always our goal. We’ll be sure to share your feedback with Jane, she’ll be delighted to know she made such a positive impact. Thanks again for choosing us!
The Rovina Support Team.
why is a product "made in the USA" shipped from WUHAN China?
This product was shipped from China when I was Informed it was made in the USA????.However after questioning this m money was returned very quickly
15 de abril de 2026
Opinião espontânea
Resposta da Tryrovina
Hi Steven,
We sincerely apologize for the confusion and frustration this experience caused you, and we completely understand why seeing a shipment update connected to China would raise concerns after believing the product was made in the USA. Your trust is very important to us, and we truly appreciate you bringing this to our attention.
Rovina is a U.S.-based brand, with our business operations handled from South Carolina. Our Astaxanthin supplement is manufactured in the United States in a GMP-certified facility while following strict quality and safety standards.
That said, some international logistics hubs or shipping partners may be involved during the shipping and transit process, We understand how this may have appeared misleading, and we appreciate the opportunity to clarify it.
We’re also very glad we were able to respond quickly and process your refund promptly after you reached out. Customer satisfaction and transparency are extremely important to us, and feedback like yours helps us continue improving our communication moving forward.
Thank you again for sharing your experience with us, Steven. We genuinely appreciate your feedback and the chance to address your concerns.
The Rovina Support Team.
Kat was super helpful Better than any…
Kat was super helpful Better than any other!
24 de maio de 2026
Opinião espontânea
Resposta da Tryrovina
Hi Larry,
Thank you so much for your wonderful feedback! We're thrilled to hear Kat was able to help and provide such a great experience. We truly appreciate your support and kind words!
The Rovina Support Team.
I honestly love this product I will be…
I honestly love this product I will be purchasing again soon
4 de maio de 2026
Opinião espontânea
Resposta da Tryrovina
Hi Sonia,
Thank you so much for your amazing feedback!
We’re absolutely thrilled to hear that you love the product and plan to purchase again soon. Your support truly means a lot to us, and we’re so happy to be part of your wellness journey.
We can’t wait to serve you again soon. Thank you for choosing Rovina!
The Rovina Support Team.
Jean was timely and very professional…
Jean was timely and very professional and courteous.
21 de maio de 2026
Opinião espontânea
Resposta da Tryrovina
Hi Liz,
Thank you so much for your kind feedback!
We’re very happy to hear that Jean provided timely, professional, and courteous support. We’ll be sure to share your wonderful comments with her.
We truly appreciate your support and thank you for choosing Rovina!
The Rovina Support Team.
My experience was good
My experience was good. My issue was handled promptly and professionally.
21 de maio de 2026
Opinião espontânea
Resposta da Tryrovina
Hi Monica,
Thank you for sharing your experience with us!
We’re happy to hear that your issue was handled promptly and professionally. Providing efficient and supportive service is very important to us, and we truly appreciate your feedback.
Thank you for choosing Rovina!
The Rovina Support Team
I want to personally thank Angelie for…
I want to personally thank Angelie for taking care of my problem and cancelling my account. Trying to get people from different companies to respond back to me is rare these days. Thank you so much Angelie.
21 de maio de 2026
Opinião espontânea
Resposta da Tryrovina
Hi Michele,
Thank you so much for your kind words and thoughtful feedback. We truly appreciate you taking the time to share your experience.
I’m very happy to hear that Angelie was able to assist you promptly and take care of your concern. Providing responsive and helpful support is very important to us, and your message will surely mean a lot to her.
We sincerely appreciate your patience and support, and we’re grateful we had the opportunity to assist you.
The Rovina Support Team
Outstanding customer service!!
21 de maio de 2026
Opinião espontânea
Resposta da Tryrovina
Hi SGB,
Thank you so much for your wonderful feedback!
We’re thrilled to hear that you had a positive experience with our customer service team. Providing outstanding support and making sure our customers feel valued is always our goal.
We truly appreciate your support and look forward to assisting you again whenever needed!
The Rovina Support Team.
Jodi and Jean of the Rovina Support…
Jodi and Jean of the Rovina Support Team Answered all my questions and provided clear direction on the steps of the process for obtaining a full refund of the product I ordered.
21 de maio de 2026
Opinião espontânea
Resposta da Tryrovina
Hi Bob,
Thank you so much for taking the time to share your experience with us.
We’re delighted to hear that Jodi and Jean were able to answer all your questions and provide clear guidance throughout the refund process. Our team always strives to make every interaction as smooth, transparent, and helpful as possible.
Your kind feedback is truly appreciated, and we’ll be sure to share your message with both Jodi and Jean.
The Rovina Support Team.
47 Days!
47 days never received the item. They say they refunded my account, can’t tell. I do believe this is a scam site. Plus on the tracking is all fake. SCAM! SCAM! SCAM!👿
21 de maio de 2026
Opinião espontânea
Resposta da Tryrovina
Hi Odray,
We’re sorry to hear about your experience and understand how frustrating the delay has been. After reviewing your account, we can confirm that a full refund for this order was successfully processed on April 29, 2026, back to your original payment method.
Please note that shipping delays can occasionally occur while packages are in transit with the carrier, which is unfortunately outside of our control. However, we want to assure you that we are a legitimate business, and we always work to resolve issues for our customers as fairly and quickly as possible.
If you are unable to locate the refund, we recommend checking with your bank or payment provider, as processing times may vary depending on the institution.
We truly appreciate your feedback and the opportunity to clarify the situation.
The Rovina Support Team.
Great product
Great product! Great customer service! Jean was a pleasure to work with.
21 de maio de 2026
Opinião espontânea
Resposta da Tryrovina
Hi Jennifer,
Thank you so much for your kind words and positive feedback! We’re thrilled to hear that you’re enjoying the product and that you had a great experience with our customer service.
We’ll be sure to share your compliments with Jean , she’ll be very happy to know she made such a positive impression.
We truly appreciate your support and thank you for choosing Rovina!
The Rovina Support Team.
Great, friendly support!
Great, timely support provided by Aira! Thanks so much!
21 de maio de 2026
Opinião espontânea
Resposta da Tryrovina
Hi Willard,
Thank you so much for your kind feedback! We’re delighted to hear that you had a great experience with our support team and that Aira was able to assist you in a friendly and timely manner.
We’ll be sure to share your message with Aira , she’ll truly appreciate it.
Thank you again for your support and for choosing Rovina!
The Rovina Support Team
Very DISAPPOINTED i could not put a…
Very DISAPPOINTED i could not put a order in as there is NO Paypal payments
21 de maio de 2026
Opinião espontânea
Resposta da Tryrovina
Hi Leanne,
We’re very sorry for the disappointment and inconvenience caused. At the moment, we currently do not accept PayPal as a payment option.
We truly appreciate your feedback, and we understand how important flexible payment methods are for our customers. Your comments will be shared with our team as we continue working to improve the customer experience.
We hope to have the opportunity to serve you in the future.
The Rovina Support Team.
Customer Service very responsive!
Unfortunately the product was not for me - that said, Jean from the customer service department was super helpful with a solution.
20 de maio de 2026
Opinião espontânea
Resposta da Tryrovina
Hi Elle,
Thank you so much for sharing your experience with us!
While we’re sorry to hear that the product was not the right fit for you, we’re very happy to know that Jean was able to assist you and provide a helpful solution. We’ll be sure to share your kind words with her.
We truly appreciate your feedback and thank you for giving Rovina a try!
The Rovina Support Team.
My request to cancel a subscription was…
My request to cancel a subscription was met with nothing but cooperation and thanks for reaching out. The responding employee, Gem, was understanding, didn't question my decision and offered to be of more service if I ever needed same. This is truly the way CS should be handled. In other cases, I have been offered/pressured to take other resolutions. I am so impressed and wanted to make that clear.
Claudette Hilliard
20 de maio de 2026
Opinião espontânea
Resposta da Tryrovina
Hi Claudette,
Thank you so much for your kind words, Claudette! We truly appreciate you taking the time to share your experience. We’re delighted to hear that Gem was able to assist you with understanding and professionalism. Providing respectful and pressure-free customer support is very important to us, and your feedback means a lot. Please don’t hesitate to reach out if we can ever assist you again in the future.
The Rovina Support Team.
The response for a refund request was…
The response for a refund request was prompt and my refund is on the way.
20 de maio de 2026
Opinião espontânea
Resposta da Tryrovina
Hi Angela,
Thank you so much for your feedback! We’re glad to hear that your refund request was handled promptly and that the process went smoothly. Providing fast and helpful support is always our goal. We truly appreciate your support and hope to assist you again in the future if needed!
The Rovina Support Team.
Joan is going to be great
Joan is going to be great! She will be my main point of contact from now on with this company so I won’t have to restart a new relationship with another customer service rep all the time, yay!
19 de maio de 2026
Opinião espontânea
Resposta da Tryrovina
Hi Steve,
Thank you so much for your kind words and feedback!
We’re very happy to hear that Joan was able to provide you with such a positive experience. Building trust and consistency with our customers is very important to us, and we’re glad you feel comfortable having Joan as your main point of contact moving forward.
We truly appreciate your support and look forward to continuing to assist you whenever needed!
The Rovina Support Team
I needed some reassurance about Rovina…
I needed some reassurance about Rovina Astaxanthin, as there are so many copy cats on the market. So I reached out with questions/concerns and receive a quick and comprehensive reply, along with a Certificate of Authenticity. I felt heard and now have more confidence in Rovina. In this day and age. with so many knock offs, that is just plain good business.
18 de maio de 2026
Opinião espontânea
Resposta da Tryrovina
Hi Ann,
Thank you so much for taking the time to share your experience.
We completely understand your concerns, especially with so many similar products on the market today. We’re very glad our team was able to provide the reassurance and information you needed, including the Certificate of Authenticity, to help you feel more confident in Rovina Astaxanthin.
Providing transparency, support, and peace of mind to our customers is very important to us, and we truly appreciate your kind words and trust in our brand.
Thank you again for your support!
The Rovina Support Team.
Anthony in C.S
Anthony in C.S. made such a wonderful and most positive difference for me in the politest way he handled my issues. He was prompt in his responses and found a way to assist that was agreeable for both sides. I admire his skills and hope customers ask for his name in assistance moving forward. This company is lucky to have such a special individual in this department.
With Gratitude,
Marsha. Las Vegas
18 de maio de 2026
Opinião espontânea
Resposta da Tryrovina
Hi Marsha,
Thank you so much for taking the time to share your feedback.
We’re truly happy to hear that Anthony was able to assist you in a polite, prompt, and effective manner. It’s always our goal to ensure our customers feel supported and understood, and we’re glad he was able to turn your experience into a positive one.
Your kind words will definitely be shared with Anthony and the rest of the team, it will mean a lot to him.
If you ever need anything else, please don’t hesitate to reach out. We’re always here to help.
The Rovina Support Team
Aira did a great job
Aira did a great job. very prompt and courteous.
19 de maio de 2026
Opinião espontânea
Resposta da Tryrovina
Hi Greg,
Thank you so much for your kind feedback!
We’re glad to hear that Aira was able to assist you promptly and courteously. She will definitely appreciate your recognition of her effort.
If you ever need anything else, please don’t hesitate to reach out , we’re always here to help.
The Rovina Support Team
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