Tryrovina Opiniões 

Resposta da Tryrovina

8/06/2026

Hi Mauricio,

Thank you so much for your 5-star review! We’re glad to hear you received a quick response from Nicole. We truly appreciate your feedback and will be sure to pass your kind words on to her. If you need any further assistance, we’re always here to help.

The Rovina Support Team.

Resposta da Tryrovina

8/06/2026

Hi Julie,

We’re sorry to hear about your experience and understand your concern regarding the subscription.

To clarify, subscription terms are presented at the time of purchase, including details of recurring billing. However, we’ve reviewed your case and can confirm that your subscription has now been cancelled and the latest charge has been refunded.

We have also reached out to you via email with the full details of the resolution. Please check your inbox (and spam/junk folder just in case) for our message.

We appreciate your feedback and remain committed to ensuring all concerns are handled fairly and transparently. If you need any further assistance, we’re here to help.

The Rovina Support Team.

Resposta da Tryrovina

7/06/2026

Hi Lisa,

Thank you for taking the time to share your experience and for the 5-star review. We’re glad to hear Kat was able to assist you and provide a solution that worked for you.

We always aim to respond promptly and support our customers fairly, so it’s great to know this reflected in your interaction with us. We also appreciate your continued support of astaxanthin and are happy to hear you’re enjoying the benefits.

The Rovina Support Team.

Resposta da Tryrovina

6/06/2026

Hi Tracy,

Thank you so much for taking the time to share your feedback! We’re delighted to hear that Jodi provided such amazing customer service and was able to assist you quickly and precisely.

Your kind words truly mean a lot to us, and we’re so happy to know that you love both our products and the support you received from our team. We’ll be sure to pass along your appreciation to Jodi.

Thank you again for being a valued part of Rovina!

The Rovina Support Team.

Resposta da Tryrovina

5/06/2026

Hi Alejandro,

Thank you so much for your 5-star review! We're delighted to hear that Nicole was able to assist you promptly and provide the support you needed. We'll be sure to share your kind words with her. We truly appreciate your feedback and thank you for choosing Rovina!

The Rovina Support Team.

Resposta da Tryrovina

5/06/2026

Hi Patty,

We're sorry to hear about your experience and understand how frustrating this situation must be.

We take concerns regarding subscriptions and billing very seriously and would like the opportunity to review your account and resolve this matter. Our team has been actively reviewing related inquiries and is committed to ensuring that any subscription concerns are properly addressed.

Please contact us directly at info@tryrovina.com with your name, email address, and any relevant order information so we can investigate further and assist you as quickly as possible.

We appreciate your feedback and hope to have the opportunity to make things right.

– Rovina Customer Support

Resposta da Tryrovina

5/06/2026

Hi Jennifer,

We’re sorry to hear about your experience and understand how frustrating this situation must have been. We want to assure you that we never lock customers into a subscription, and customers may cancel anytime either through our customer portal or by contacting our support team for assistance.

The subscription details are disclosed throughout the ordering process, including before checkout, during checkout, in the confirmation email, and inside the customer account portal.

After reviewing your case, we can confirm that your recent recurring order has already been canceled and refunded, and your subscription has also been fully canceled to ensure there will be no future recurring charges.

We’ve also already reached out to you directly through email to assist further and make sure your concerns are properly addressed.

Your feedback is important to us, and we appreciate the opportunity to resolve this matter.

The Rovina Support Team.

Resposta da Tryrovina

5/06/2026

Hi Janet,

Thank you so much for taking the time to share your feedback. We're delighted to hear that Donna provided such wonderful service and went above and beyond to assist you. Your kind words mean a great deal, and we will be sure to pass along your appreciation to her.

Thank you again for your support, and we're glad Donna was able to help make your experience a positive one.

The Rovina Support Team.

Resposta da Tryrovina

5/06/2026

Hi Toni,

Thank you so much for your wonderful 5-star review!

We are truly grateful for your kind words and delighted to hear that Miya provided one of the best customer service experiences you've ever had. We understand that you initially had concerns, and we're glad Miya was able to assist you with patience, professionalism, and dedication until all of your issues were fully resolved.

Your feedback means a great deal to us, and we will be sure to share your compliments with Miya. Team members like her strive every day to provide exceptional support, and it's always rewarding to hear when their efforts make a positive difference.

Thank you for choosing Rovina and for taking the time to share your experience. We truly appreciate your support and look forward to serving you again in the future.

The Rovina Support Team.

Resposta da Tryrovina

Actualizada a 4/06/2026

Hi Daniel,

Thank you so much for taking the time to share your feedback! We’re delighted to hear that Rauda and Jodi were able to assist you and make your experience smooth and hassle-free.

We truly appreciate your kind words, it means a lot to our team and motivates us to continue providing excellent support to our customers.

We’ll be sure to pass along your appreciation to both Rauda and Jodi.

Thank you again for being a valued part of Rovina!

The Rovina Support Team.

Resposta da Tryrovina

4/06/2026

Hi Sam,

Thank you so much for taking the time to share your feedback! We’re delighted to hear that Jean was able to help resolve your issue and provide the assistance you needed.

We truly appreciate your kind words and support. Feedback like yours means a lot to our team and motivates us to continue providing the best customer service possible.

We’ll be sure to share your appreciation with Jean as well!

Thank you again for being a valued part of Rovina!

The Rovina Support Team

Resposta da Tryrovina

Actualizada a 4/06/2026

Hi Micah,

Thank you so much for your kind feedback and 5-star review!

We’re really happy to hear that Isaias was able to assist you promptly and help resolve the issue with your order. It’s great to know you felt supported and well taken care of throughout the process.

We truly appreciate your trust in us, and we look forward to serving you again in the future!

The Rovina Support Team.

Resposta da Tryrovina

3/06/2026

Hi Sally,

Thank you so much for taking the time to share your feedback! We’re delighted to hear that your concern was handled immediately and that you had a positive experience with our team.

We truly appreciate your support and kind words. Feedback like yours means a lot to us and motivates our team to continue providing the best service possible.

Thank you again for your trust in Rovina , we look forward to serving you again in the future!

The Rovina Support Team

Resposta da Tryrovina

Actualizada a 3/06/2026

Hi Steve,

Thank you so much for taking the time to share your feedback! We’re delighted to hear that Aira was able to assist you quickly, professionally, and with such a friendly approach.

Your kind words about her communication, professionalism, and prompt resolution truly mean a lot. We’re proud to have team members like Aira who are dedicated to providing excellent customer support and ensuring our customers feel valued and heard.

We’ll be sure to share your wonderful feedback with her recognition like this is incredibly motivating for our team.

Thank you again for being a valued part of Rovina!

The Rovina Support Team

Resposta da Tryrovina

3/06/2026

Hi Cher,

Thank you so much for taking the time to share your feedback! We’re delighted to hear that you love the product and that our customer service team was able to assist you with your subscription concern.

We truly appreciate your kind words about our commitment to both our products and our customers. Feedback like yours means a lot to our team and motivates us to continue providing the best service possible.

Thank you again for being a valued part of Rovina!

The Rovina Support Team

Resposta da Tryrovina

2/06/2026

Hi Bernice,

Thank you so much for taking the time to share your experience! We’re delighted to hear that you loved the product and experienced positive benefits from it.

We also truly appreciate your understanding regarding the subscription concern, and we’re happy to hear that Angelia was able to assist you promptly and compassionately in resolving the issue.

Your feedback means a lot to our team and motivates us to continue providing both quality products and excellent customer support.

Thank you again for being a valued part of Rovina!

The Rovina Support Team

Resposta da Tryrovina

2/06/2026

Hi William,

Thank you so much for taking the time to share such thoughtful feedback! We truly appreciate your understanding and perspective regarding the situation with your order.

You’re absolutely right — while issues can occasionally happen, what matters most is how they are handled, and we’re so happy to hear that Angelie was able to provide you with the care, professionalism, knowledge, and integrity you deserved throughout the process.

Your kind words mean a lot not only to Angelie, but to our entire team. Feedback like this motivates us to continue providing the best customer experience possible.

Thank you again for your support and for being a valued part of Rovina!

The Rovina Support Team

Resposta da Tryrovina

2/06/2026

Hi Pollyanna,

Thank you so much for taking the time to share your feedback! We’re delighted to hear that you had a positive experience and that our team was able to assist you promptly with the changes you needed.

We truly appreciate your understanding and your trust in doing business with us. Feedback like yours means a lot to our team and motivates us to continue providing the best service possible.

Thank you again for being a valued part of Rovina!

The Rovina Support Team

Resposta da Tryrovina

2/06/2026

Hi Denise,

Thank you so much for taking the time to share your feedback! We’re delighted to hear that Bham was able to assist you promptly and professionally with your account concerns.

We truly appreciate your kind words about her professionalism, kindness, and quick support. Feedback like yours means a lot to our team and motivates us to continue providing the best customer service possible.

Thank you again for being a valued part of Rovina!

The Rovina Support Team

Resposta da Tryrovina

Actualizada a 3/06/2026

Hi Marlyn,

We’re truly sorry to hear about your experience, and we completely understand how upsetting and confusing this situation must have been , especially when it involves unexpected charges and delays in receiving an order you were waiting for.

To clarify, we do not lock customers into any subscription. All subscriptions are fully under the customer’s control and can be cancelled or managed at any time through our self-service subscription portal on our website. This is in place to ensure flexibility and transparency for every customer.

After reviewing your case, it looks like the order was part of an active subscription created after the initial purchase, which led to the recurring billing. We understand this may not have been clear at the time, and we’re genuinely sorry for any frustration or misunderstanding this has caused.

We also recognize how difficult it is to deal with shipping delays on top of billing concerns, and we regret that this experience did not meet your expectations.

Please know our support team has already reached out to you via email to help resolve this further. You’re also welcome to reply to that email or contact us at info@tryrovina.com, and we’ll make sure this is taken care of as quickly as possible.

We truly appreciate you bringing this to our attention, and your feedback helps us improve the experience for all customers moving forward.

The Rovina Support Team.