Trysolys Opiniões 84

Resposta da Trysolys

Há 4 dias

Thank you so much for sharing your experience with us.

We’re really glad to hear the product was the perfect size and gave you the results you were hoping for. It’s wonderful to know it fits comfortably and that you’re pleased with the value, too. Feedback like yours truly motivates us to keep delivering quality and care.

Warm regards,
Prime Solys Support Team

Resposta da Trysolys

11/04/2026

Dear Ketsy,

We’re truly sorry to hear about your experience and understand how disappointing this must feel. Please be assured that your full refund has already been processed from our end, and we have also informed you about this via email. If it hasn’t appeared in your account yet, this may be due to your bank’s processing time, which can vary.

We kindly recommend checking with your bank, and if you still don’t see the refund, please reach out to us directly so we can assist further. We value your trust and handle refund cases with the highest priority.

Kind regards,
Solys Support Team

Resposta da Trysolys

16/03/2026

Thank you so much for sharing your experience with us!

We’re delighted to hear that the shaver has exceeded your expectations and that you’re enjoying the versatility of the different attachments.

We understand the wait for delivery can be frustrating, so we truly appreciate your patience. It’s great to know the product is serving you well across multiple uses. Your feedback means a lot and helps us continue improving both our products and service.

Kind regards,
Solys Support Team

Resposta da Trysolys

10/02/2026

Thank you so much for your kind words! We’re delighted to hear that you had the best hair removal experience with our product. Your feedback means a lot to us and motivates our team to keep delivering quality and comfort.

Resposta da Trysolys

19/01/2026

We’re truly sorry to hear about your experience with our razor and the issues you’ve faced. This is not the standard we aim to deliver, and we understand your frustration.

To help resolve this for you, we’d like to look into your case personally and provide the best possible solution. Please reach out to us at info@trysolys.com with the details, and our support team will assist you right away.

Resposta da Trysolys

7/11/2025

Hi Karen,

Thank you for taking the time to share your experience. We’re truly sorry to hear that your razor didn’t meet expectations and that you encountered issues with both performance and durability.

This is certainly not the experience we aim to deliver, and we understand how frustrating it must be to deal with razor bumps and a device that stops charging. While many of our customers enjoy smooth, irritation-free results, we know that every skin type is different, and we’re here to help when things don’t go as planned.

We’d love the opportunity to make this right. If your razor stopped working within the warranty period, our team can assist with the best possible resolution. Please feel free to reach out to us directly at support@trysolys.com so we can look into your case further.

We appreciate your feedback. It helps us improve and continue working toward better experiences for all our customers.

Warm regards,
Solys Support Team

Resposta da Trysolys

7/11/2025

Hi Magdalena,

Thank you so much for your kind words and 5-star rating. We’re thrilled to hear you’re enjoying your Solys razor!

Your feedback means a lot to us, and we’re glad it’s delivering the smooth shave you deserve. If you ever have questions or need support, we’re always here to help.

Wishing you many more irritation-free shaves ahead!

Warm regards,
Solys Support Team

Resposta da Trysolys

7/11/2025

Hi Bec,

Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience didn’t meet expectations.

We understand how disappointing it can be when a product doesn’t deliver the results you were hoping for. While many of our customers enjoy smooth, irritation-free results with our razor, we recognize that every skin type and shaving routine is different.

We’re always working to improve, and your input helps us do just that. If you’re open to it, we’d love the opportunity to learn more about your experience and see if there’s anything we can do to help. Please feel free to reach out to us at support@trysolys.com.

Thank you again for your feedback.

Warm regards,
Solys Support Team

Resposta da Trysolys

21/08/2025

Hi,

We’re really sorry to hear about your experience—it’s definitely not the standard we aim for.

Please know that this isn’t the experience we want anyone to have. We'd love the chance to make things right and get your return sorted as soon as possible. If you're still waiting on a reply, could you please DM us your order number or email address so we can escalate this with our support team right away?

Thanks for your patience, and again—we’re genuinely sorry for the inconvenience caused.

Resposta da Trysolys

21/08/2025

Hi,

Thank you so much for your kind words! We're thrilled to hear that you're loving the razor and that it’s been gentle on your sensitive skin. No razor burn and no nicks is exactly what we aim for! 😊 We really appreciate you taking the time to share your experience—it means a lot to us!

Resposta da Trysolys

21/08/2025

Hi,

We’re really sorry to hear about your experience—it’s definitely not the standard we aim for.

Please know that this isn’t the experience we want anyone to have. We'd love the chance to make things right and get your return sorted as soon as possible. If you're still waiting on a reply, could you please DM us your order number or email address so we can escalate this with our support team right away?

Thanks for your patience, and again—we’re genuinely sorry for the inconvenience caused.

Resposta da Trysolys

21/08/2025

Hi,

Thank you so much for your kind words! We're thrilled to hear that you're loving the razor and that it’s been gentle on your sensitive skin. No razor burn and no nicks is exactly what we aim for! 😊 We really appreciate you taking the time to share your experience—it means a lot to us!

Resposta da Trysolys

21/08/2025

Hi,

We’re really sorry to hear about your experience—it’s definitely not the standard we aim for.

Please know that this isn’t the experience we want anyone to have. We'd love the chance to make things right and get your return sorted as soon as possible. If you're still waiting on a reply, could you please DM us your order number or email address so we can escalate this with our support team right away?

Thanks for your patience, and again—we’re genuinely sorry for the inconvenience caused.

Resposta da Trysolys

26/07/2025

Hi,

Thank you so much for your kind words! We're thrilled to hear that you're loving the razor and that it’s been gentle on your sensitive skin. No razor burn and no nicks is exactly what we aim for! 😊 We really appreciate you taking the time to share your experience—it means a lot to us!

Resposta da Trysolys

23/07/2025

Hi,

Thank you so much for your kind words! We're thrilled to hear that you're loving the razor and that it’s been gentle on your sensitive skin. No razor burn and no nicks is exactly what we aim for! 😊 We really appreciate you taking the time to share your experience—it means a lot to us!

Resposta da Trysolys

23/07/2025

Hi,

We’re really sorry to hear about your experience—it’s definitely not the standard we aim for.

Please know that this isn’t the experience we want anyone to have. We'd love the chance to make things right and get your return sorted as soon as possible. If you're still waiting on a reply, could you please DM us your order number or email address so we can escalate this with our support team right away?

Thanks for your patience, and again—we’re genuinely sorry for the inconvenience caused.

Resposta da Trysolys

23/07/2025

Hi,

We’re really sorry to hear about your experience—it’s definitely not the standard we aim for.

Please know that this isn’t the experience we want anyone to have. We'd love the chance to make things right and get your order sorted as soon as possible. If you're still waiting on a reply, could you please DM us your order number or email address so we can escalate this with our support team right away?

Thanks for your patience, and again—we’re genuinely sorry for the inconvenience caused.

Resposta da Trysolys

4/07/2025

Hi,

We’re really sorry to hear about your experience—it’s definitely not the standard we aim for.

Please know that this isn’t the experience we want anyone to have. We'd love the chance to make things right and get your return sorted as soon as possible. If you're still waiting on a reply, could you please DM us your order number or email address so we can escalate this with our support team right away?

Thanks for your patience, and again—we’re genuinely sorry for the inconvenience caused.

Resposta da Trysolys

4/07/2025

Hi Stephania,

Thank you so much for your kind words! We're thrilled to hear that you're loving the razor and that it’s been gentle on your sensitive skin. No razor burn and no nicks is exactly what we aim for! 😊 We really appreciate you taking the time to share your experience—it means a lot to us!

Resposta da Trysolys

14/06/2025

Hi Jas!

Thank you so much for sharing your experience — it truly means a lot. We're honored to hear that our razor has made a difference for you, especially in managing facial hair related to PCOS. Your recommendation not only encourages us, but also helps others who might be facing similar challenges.

We're so glad to have you as part of our community. If you ever need anything, we're here for you!