Treat Kitchen Opiniões 

210
TrustScore: 4.5 em 5

4,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Fantastic sweets, easy to order, and swift delivery. Great customer service from a family business who really DO care about their customers. One happy customer, returning again and again and again…!!!... Ver mais

Classificada 5 em 5 estrelas

Excellent service and product. Storm Trooper helmet, ordered via Groupon deal and I thought it would take ages to arrive as those often do but Treat Kitchen exceeded expectations. Arrives within jus... Ver mais

Classificada 5 em 5 estrelas

These look unbelievable. I wish I could eat them all now but they’re Christmas presents. This company is great, super quick responses (Scott Sawyer) and really helpful finding the best option for me!... Ver mais

Classificada 2 em 5 estrelas

Bought the raspberry and white chocolate muffin mix in a bottle. Looked great when it arrived and very prompt delivery. Easy to make with kiddos and looked fab coming out of the over. Unfortunately, t... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Fornecedor de produtos alimentares
  2. Loja de doces
  3. Fornecedor de brindes corporativos

Escrito pela empresa

Welcome to Treat Kitchen, home of gorgeous gifts and delicious delights, including gourmet & vegan sweets. We are a creative food gifting company based in Nottingham bringing you tasty edible gifts that look and taste amazing. Our team are passionate about teaming quality confectionery with beautiful packaging that can be upcycled and used again.


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

210 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,6

Todas as opiniões

(210)

31 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

So disappointed…

So disappointed and a disappointed little girl! Had ordered these via the Vodafone rewards. It arrived today and was all broken in pieces not just one piece nearly every piece so unable to beable to stick the reindeer together! I don't feel that one line of paper between the layer of biscuits is enough or any kind of protection to prevent them from getting broken! I have ordered biscuits from other places and never arrived like this has. Was so looking forward to making these with my little girl.

28 de novembro de 2024
Opinião espontânea
logótipo da Treat Kitchen

Resposta da Treat Kitchen

Hi Amanda,

Many thanks for your honest review and feedback. I'm sorry that your delivery didn't go to plan.

Please can you drop me an email to scott@ttkconfectionery.co.uk so we can organise a replacement for you.

We create products to make people smile - so will always do our best to help when things don't go as expected.

Many thanks,

Scott

Classificada 1 em 5 estrelas

Awful

Got a gingerbread house kit. All broken pieces, but not only that… the actual gingerbread tastes disgusting! Very disappointed!

28 de novembro de 2024
Opinião espontânea
logótipo da Treat Kitchen

Resposta da Treat Kitchen

Hi Kay,

Thank you for your review - it's certainly not what we expect to hear.

Please can you drop me an email to scott@ttkconfectionery.co.uk so we can organise a replacement for you.

We will always do our best to help when things don't go as expected.

Many thanks,

Scott

Classificada 1 em 5 estrelas

Avoid

Ordered reindeer kit all biscuits were broken. £12 box of smush. Tried to contact them but they don’t reply.

23 de novembro de 2024
Opinião espontânea
logótipo da Treat Kitchen

Resposta da Treat Kitchen

Hi Bobby, thank you for leaving a review - it's important for us to know when things have gone well - or when they haven't. I've checked with the team here but we don't seem to have received any messages from you regarding the broken gingerbread.

Rarely (but it does happen) products do get damaged in the post and when this does occur, we'll always do our best to help - whether that's with a replacement or a refund.

I'd love to help you resolve this so please can you drop me an email to scott@ttkconfectionery.co.uk and I'll do my best to help.

Thank you,

Scott

Classificada 3 em 5 estrelas

Disliked that it was damaged and in…

Disliked that it was damaged and in bits, so it was like putting a puzzle together which WAS NOT FUN! If I paid full price for this I would be fuming....

23 de novembro de 2024
Opinião espontânea
logótipo da Treat Kitchen

Resposta da Treat Kitchen

Hi Jenna,

Really sorry to hear that the goodies didn't arrive in one piece!

We do try to package our products well enough to survive delivery but can't always guarantee they'll meet a nice courier!

Please can you drop me an email to scott@ttkconfectionery.co.uk so I can organise a refund, replacement or box of treats to come your way?

We'll always do our best to help when things don't go to plan.

Thank you,

Scott

Classificada 2 em 5 estrelas

Gingerbread house came broken

Gingerbread house came broken, stale and taste burnt, doesn't leave me with confidence to order anything else

16 de novembro de 2024
Opinião espontânea
logótipo da Treat Kitchen

Resposta da Treat Kitchen

Hi Denis,

Thank you for your review - we appreciate all feedback as it helps us improve the next time.

We've not had any other comments about the taste of the gingerbread (apart from it being delicious) - as we create our products to give people happy memories and to make smiles.

I'd love to help resolve this for you so please can you drop me an email to scott@ttkconfectionery.co.uk and I'll do my best to help.

Kind regards,

Scott

Classificada 2 em 5 estrelas

Looked great, tasted not so great

Bought the raspberry and white chocolate muffin mix in a bottle. Looked great when it arrived and very prompt delivery. Easy to make with kiddos and looked fab coming out of the over. Unfortunately, the taste wasn't great - very sweet and artificial tasting raspberry flavour. Most had to be chucked which is not a normal occurrence in this cake mad house!

22 de outubro de 2024
logótipo da Treat Kitchen

Resposta da Treat Kitchen

Hi Jen,

Thank you for the honest review - we do genuinely appreciate your feedback.

We've not had any other feedback like this about the baking bottles but I've passed it onto our Buying Team to record.

Please can you drop me an email to scott@ttkconfectionery.co.uk so I can organise an alternative baking product for you.

Thank you,

Scott

Classificada 5 em 5 estrelas

Easy peasy

Love the concept of this just tip into bowl with a few added ingredients although instructions could be better even with my glasses on they were hard to read but overall great product

22 de outubro de 2024
Classificada 5 em 5 estrelas

Just fab

Easy to order, very impressive packaging, was missing part of order but rectified quickly and efficiently... ordered 3 Xmas gingerbread kits, very impressed when they arrived, gifts for family and friend, I know they will love. Thank you Treat Kitchen xx

30 de outubro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Sweet heaven...

This is the only place I can buy my favourites sweets in a bottle so always stock up on them when I can.
Plus they do have good offers on from time to time.

11 de outubro de 2024
Classificada 5 em 5 estrelas

Very impressed

Easy to order and well packaged and when I did have an issue of a missing item, it was dealt with very quickly with no fuss or bother and arrived within a day or two.very impressed.

28 de agosto de 2024
Classificada 3 em 5 estrelas

Efficient with delivery ie received…

Efficient with delivery ie received within a few days of placing order, however did not find the sour products sour and they were very soft, like Turkish-delight-soft, which I didn’t really care for. Have given all 3 tubs, 1 strawberry bottle and the little packet to my cleaner.

7 de agosto de 2024

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