Tug-E-Nuff Opiniões 

346
•
TrustScore: 4.5 em 5

4,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I bought the bungee chaser and pocket bungee to help with my dogs recall around wildlife and they have massively helped. She hasn’t failed a whilstle recall since I introduced her new toys! She abso... Ver mais

Classificada 5 em 5 estrelas

I have had some of my tug-e-nuff toys for a few years and they are in just as good of shape as they were when I first got them! I’m a full time independent dog trainer and I use them almost every day!... Ver mais

Classificada 5 em 5 estrelas

Order arrived within a few days. My dog and I were very excited and the items did not disappoint. I ordered the Pocket Fauxtastic Tug, Faux Fur Squeaky Bungee Chaser and Faux Fur Pocket Bungee Squea... Ver mais

Classificada 5 em 5 estrelas

Easy to order, quick delivery and great products which my young dog loves, especially the squeaky ones

Informações sobre a empresa

  1. Loja de animais de estimação

Escrito pela empresa

Founded in 2009, Tug-E-Nuff is home to the world’s #1 tug toys for dogs. We’re on a mission to inspire more joy, more play, and more quality time between dogs and their humans worldwide. The Tug-E-Nuff toy range has been developed by dogs trainers over more than a decade, delivering bundles of happy tail wags worldwide. Thanks to feedback from our 2000+ partner dog trainers and thousands of happy customers, our toys continue to evolve to suit every kind of dog, and every motivation. ✔ A mighty 9/10 of owners say Tug-E-Nuff toys enrich their dog’s life ✔ 88% say Tug-E-Nuff toys positively improve the bond they share with their dog ✔ 88% owners say our toys have helped them with their training challenges ✔ Over 98% of owners would recommend Tug-E-Nuff to a friend


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

346 opiniões

5 estrelas
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4,6

Todas as opiniões

(346)

36 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Our puppy absolutely loves this toy!

Our puppy absolutely loves this toy. We have to keep it hidden so he doesn’t try and get it all the time. We’re teaching him good play etiquette and using it for training and rewards as he loves it so much. We have a pocket one for walks too.

22 de março de 2025
Classificada 5 em 5 estrelas

Wel made, tough toys

Ordered 2 toys, missed on online offer but
the Tug-E-Nuff cut me in on it anyway.
Toys are very strong and need to be for our rottie.
Tug-E-Nuff they are.

22 de março de 2025
Classificada 5 em 5 estrelas

Exceptional toys, exceptional company

I ordered my first tug-n- uff from a 3rd party website, when it arrived it came with a really comprehensive booklet from the company, so I checked out their website.

I ordered 2 more and got a 3rd at a special price. The free tutorials on the website are so informative, fun and easy to follow that I was confident about which of the extensive range of these toys would suit my pup.

The tutorials are really easy to watch and have absolutely helped me to connect with my pup, Erik, in a fun way.

He learned to ‘switch’ toys on day one, and is really progressing with his recall - and it’s all play!

I really like that the information is available in both written and video format. I had been concerned about buying rabbit or sheepskin tugs but I now understand why they can be useful and that they are ethically sourced.

The attention to detail of the design and construction of the tugs are astounding. I am confident they will last us a long time, despite daily use.

Buying was easy! Finding the right products ( there is a fun little quiz to help) ordering and dispatch information just flowed. I knew when they were due to arrive.

In short, this company seems to really care that their toys will enrich the lives of humans and companion animals alike.

They have enriched ours

22 de janeiro de 2025
Classificada 5 em 5 estrelas

Mein Hund hat im Trainingskurs nie gespielt

Mein Hund hat im Trainingskurs nie gespielt. Dann entdeckte sie Spielzeug in der hinteren Hosentasche der Trainerin, hat es ihr rausgezogen und ist damit weggerannt. Sie ist jetzt 6 Jahre alt und es ist das einzige spielzeug geblieben mit dem wir auf dem Hundeplatz was anfangen können.
Jetzt habe ich es als Geschenk für eine Freundin gekauft weil wir dasselbe Verhalten bei ihrem Hund bemerkt haben. DANKE für diese gute Trainingshilfe

22 de dezembro de 2024
Classificada 3 em 5 estrelas

Not very tough power balls from tug e nuff

I recently ordered a few tug e nuff toys which arrived on time. But i think there needs to be an improvement in how the power balls are made as when i gave the ball to one of the dogs to play with and while he was gently playing with it in his mouth.

I heard a big crack and when i went to look the whole ball had fallen apart so it needs to be possibly made out of a tougher rubber so a dog can’t break it with its teeth

25 de dezembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

BEWARE. Very poor customer care if things go wrong.

I am so disappointed in my most recent experience with this company. This company sell themselves as a family company that care about being part of the life journey with your dog/s. Living in a world full of soulless capitalist ventures targeted at pet lovers, I bought into their vision and naively assumed that all the happy, friendly, doggy/owner promotional materials were an indication that my dog and I were not just another name/email on their mailing list.
And my purchases with them saw me very happy with their products - I returned numerous times. But then I hit a snag with one of their items, and sadly I then discovered that their 'customer/after care' was not something that remotely matched how hard they worked with sales or the ethos of Tug-E-Nuff that I was marketed.
I took the time to compose a nice email with pictures - even including a picture of my dog - I thought that was a nice touch. I received a short email response from Danny, the managing director. The email was clearly just a cut and paste/template. The email implied that my dog was somehow outside of 'the norm'; I was reminded of the company's return policy; and finally I was offered a 15% off discount code if I spent more money with them, which was strangely not top of my priorities at that moment! There was no personal acknowledgment of my concerns or experience, no apology, no care!
I did reply to Danny's email with a bit of feedback. Danny chose not to reply, which is a shame. I would probably have not felt the need to leave a trustpilot review had he at least acknowledged my feedback (a basic part of customer care).
I have recommended this local 'family business' to so many people. That will now stop. I have made repeat purchases and had planned to continue that. That will now stop. And why...? Because I did not feel that I or my pet or my custom were valued in any way whatsoever. Shame.

28 de novembro de 2024
Opinião espontânea
logótipo da Tug-E-Nuff

Resposta da Tug-E-Nuff

I am really disappointed to read this review. We do not want any of our customers to feel undervalued, and we do our best to provide the best customer support.

I have taken a look and can see that you purchased the item in question back on 14th September this year. You contacted us on November 28th to let us know the item had been damaged. Having reviewed the photo you supplied the damage was in line with use and not a faulty of the product.

We offer a very generous 45 day guarantee on all our products, which sadly had expired for this item when you contacted us.

However, although this item was outside of the guarantee period on reviewing the email we sent you it was a little blunt and did not explain our reasoning as best we could.

I have gone ahead and arranged for a replacement item to be sent out to you.

Classificada 5 em 5 estrelas

Very Impressed

Wow, very impressed with tug-e-nuff, absolutely superb customer service, fast delivery and the Pocket Powerball bungee, The Clam and the Powerball look and feel fantastic. I'm keeping them out of sight as they are Christmas gifts for my beautiful labrador retriever but I know she's going to absolutely love them. I've no hesitation in recommending tug-e-nuff, not only will I buy more at some point, I will also be spreading the word to my dog loving friends. Thank you so much.

8 de novembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic toys

My new dog toys look fantastic and arrived quickly. We haven't played with them yet as they are Christmas gifts, but I have two tuggers purchased about 4 years ago that I have used with a variety of dogs. They have lasted beautifully because I follow the 'play then put away' suggestion and the dogs LOVE them. This time I bought a couple toys for my granddogs too. Awesome company, fantastic product!

22 de outubro de 2024

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