Tug-E-Nuff Opiniões 

346
•
TrustScore: 4.5 em 5

4,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I bought the bungee chaser and pocket bungee to help with my dogs recall around wildlife and they have massively helped. She hasn’t failed a whilstle recall since I introduced her new toys! She abso... Ver mais

Classificada 5 em 5 estrelas

I have had some of my tug-e-nuff toys for a few years and they are in just as good of shape as they were when I first got them! I’m a full time independent dog trainer and I use them almost every day!... Ver mais

Classificada 5 em 5 estrelas

Order arrived within a few days. My dog and I were very excited and the items did not disappoint. I ordered the Pocket Fauxtastic Tug, Faux Fur Squeaky Bungee Chaser and Faux Fur Pocket Bungee Squea... Ver mais

Classificada 5 em 5 estrelas

Easy to order, quick delivery and great products which my young dog loves, especially the squeaky ones

Informações sobre a empresa

  1. Loja de animais de estimação

Escrito pela empresa

Founded in 2009, Tug-E-Nuff is home to the world’s #1 tug toys for dogs. We’re on a mission to inspire more joy, more play, and more quality time between dogs and their humans worldwide. The Tug-E-Nuff toy range has been developed by dogs trainers over more than a decade, delivering bundles of happy tail wags worldwide. Thanks to feedback from our 2000+ partner dog trainers and thousands of happy customers, our toys continue to evolve to suit every kind of dog, and every motivation. ✔ A mighty 9/10 of owners say Tug-E-Nuff toys enrich their dog’s life ✔ 88% say Tug-E-Nuff toys positively improve the bond they share with their dog ✔ 88% owners say our toys have helped them with their training challenges ✔ Over 98% of owners would recommend Tug-E-Nuff to a friend


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

346 opiniões

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4,6

Todas as opiniões

(346)

36 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Great fun!

I was advised to buy these tugs for training (recall) and so far so good. Teddy loves them. He likes the shorter strap best but I do have to be careful as he sometimes accidentally nips me🙈🙈!!

22 de outubro de 2024
Classificada 5 em 5 estrelas

Very well made!

The dog loves the toys, we love them. They’re very well constructed and hold up surprisingly well. Our dog is notorious for destroying toys really quickly and these have held up so far.

21 de setembro de 2024
Classificada 1 em 5 estrelas

3/4 faulty products and no refund

I am a puppy raiser for a well known charity who suggest Tug-E-Nuff for supervised play. When we had our first assistance to be puppy I bought two of the faux fur tugs. Both items were used under supervision by myself and both lost excessive fur and had to be thrown away as the managing director refused to even acknowledge the item was faulty. We now have our second assistance puppy and again our puppy advisor suggested Tug-e-nuff so I gave them the benefit of the doubt and bought a clam shell treat ball. Fill it with treats and throw it for dog to get their reward immediately whilst you catch up. This week when I caught up (doesn’t take long I’m not good at throwing) there was a hole in the clam at the point where the velcro is sewn on and the foam inner is on view. I complained, was told the item could be replaced (it’s been used twice) but I’d have to pay the postage!!! They do not offer refunds of used items even though the item we received was clearly faulty. The charity do not pay for these items the volunteer puppy raisers do. Unfortunately, despite photo evidence of the fault being provided to the company, the managing director would not acknowledge this as a fault and offered an exchange where we pay the postage or nothing. I will not be giving Tug-E-Nuff the benefit of the doubt again.

Oh in the time I’ve written this I’ve had an email to say they will cover costs of postage this once. Well that’s very kind but three out of four products I’ve bought have been faulty, they wouldn’t even acknowledge the first two and the fourth one I haven’t started using yet!

As others have said, Avoid this company and their poor customer service.

18 de setembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Refusal of refund for faulty product

The item we received was clearly faulty. There was excessive fur loss leaving bald patches on the toy after less than ten minutes of supervised play. Unfortunately, despite “excessive fur loss” being listed as a fault on the company’s website (and picture evidence of the fault being provided to the company), the managing director would not acknowledge this as a fault and simply offered us an exchange. Wholly disingenuous.

Avoid this company and their poor customer service.

3 de setembro de 2024
Opinião espontânea
logótipo da Tug-E-Nuff

Resposta da Tug-E-Nuff

I am sorry to read this, the fur loss was a result of use and not a fault of the product. However as a gesture of goodwill we refunded the cost of the product earlier today.

Classificada 5 em 5 estrelas

Must have toy for your dog and you

Item definitely lived up to the hype. An incredibly engaging interactive toy for my pup and me. Great for building a stronger bond, whilst both having fun. She absolutely adores it, will come back every time she sees it. We have a long lead and a pocket lure and hope to buy the twizzler one for Xmas (😊).
I love the history behind this business and the extra advice, help and support is incredible. Customer service is exceptional too, very quick response, did exactly as asked and delivery super quick. If I could give more than ⭐⭐⭐⭐⭐ I would.
Don't read any more reviews, just buy one, your dog will love you for it 😁

22 de agosto de 2024
Classificada 5 em 5 estrelas

Great product

Great product. Staff is knowledgeable, answers questions clearly and explanations easy to understand. Especially like the harness, that stays above the point of the shoulders. The collar is a close but not exact match. It seems a little stiff but hopefully will loosen up with regular use.

22 de julho de 2024
Classificada 5 em 5 estrelas

Best toy for dogs with high prey drive

My dog, Bella, who I had adopted relatively recently did not play or really engage with any toys. Our behaviorist recommended we try tug-e-nuff and Bella is thrilled. As a JRT with high prey drive this was the perfect toy for her. She can’t get enough of it! I think I’ll have to get a second one bc the first one is covered in her slobber and she’s trying her best to shred it.

22 de julho de 2024
Classificada 5 em 5 estrelas

So flexible and helpful

I ordered a rabbit skin toy thinking it would be good for my greyhound to chase. Unfortunately she just saw it as food and guarded and ate it. Which is understandable, she spent 3 years running after them - she finally has one and she is not letting go.

She did some damage to it so I contacted Tug-e-Nuff to see if I could get discount on a different toy that my greyhound did chase. They offered to actually take this one back and replace free of charge.

I then got an email confirmation for the new order once they had the old one back giving me an option to add more items to it - which I did, I added the mystery toy for £9.95 and have got a great synthetic pocket toy!!

Thanks everyone!

9 de julho de 2024
Opinião espontânea
Classificada 2 em 5 estrelas

Not strong dog toys at all

We got I of these toys for our dog we loved it & was his favourite toy we gave him it to pull on after his Kong at lunch time we had it about 5 weeks & the handle dismembered from The End by the ball due to weak stitching we contacted customer support but they just weren't interested as the guarantee of 45 days was out by one week will not be buying again.

10 de maio de 2024
Opinião espontânea
Classificada 4 em 5 estrelas

Lovely toys

My boy loves these and the part he should play with seems tough however he doesn't understand completely that the handles for us and the other part is what he grabs and only that. He's always supervised but often grabs the handles etc so they're snagged because they're not very strong. I hope the handles will be made tougher for when they're accidently grabbed because these are pricey toys. If the handles were tougher I'd give 5*

21 de junho de 2024

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