Tupperware Opiniões 

I have been a loyal Tupperware customer for over 20 years because I believed in the quality of the products and, above all, in the famous Lifetime Warranty.

Recently, my UltraPro oven dish, purchased in Norway around 2005, developed cracks after many years of normal household use. At the time of purchase, this product was sold with a Lifetime Warranty, which was one of the main reasons I chose Tupperware over cheaper alternatives.

The customer service experience has been extremely disappointing.

During the handling of my claim, I received several different and contradictory explanations:

* First, I was told that Tupperware France was not responsible because the product had been sold by Tupperware Norway.
* Then I was told that the claim could be considered if I could provide proof of purchase for a product bought about 20 years ago.
* After that, I was asked to provide photographs, mould numbers and product details so my claim could be reviewed individually.
* Finally, I was informed that the Lifetime Warranty no longer exists and that Tupperware France does not honour the warranty commitments made by the former Norwegian organisation.

In other words, the Lifetime Warranty that convinced me to buy the product has effectively disappeared because Tupperware changed its corporate structure.

That is extremely disappointing.

A Lifetime Warranty should mean something. Customers should not lose the rights they were promised simply because a company reorganises its business years later.

I understand that companies can change their warranty policies for future sales, but I struggle to accept that warranties already given to customers can simply be disregarded.

What disappoints me most is not that an old product may eventually need replacing. It is that a company built its reputation on quality and a Lifetime Warranty, only to later tell loyal customers that those promises no longer apply.

For me, this experience has seriously damaged my confidence in the Tupperware brand.