TurkNet Opiniões 24

1 yıldız bile fazla Zeytinburnu'nda bile hizmet veremiyorlar çok sık ve uzun süreli kesintiler yaşanıyor

TurkNet gigafiber başvurusu yaptım, ekipler 9’unda adrese geldiler ancak “merdiven Ankara’da yok” gerekçesiyle fiber kurulumunu yapmadan geri gittiler. Cumartesi tekrar geleceğiz dediler, ardından pazartesi, salı ve çarşamba da geleceklerini söylediler fakat hiçbir gün gelen olmadı. Günlerce kuruluma gelecekler diye evde beklemek zorunda kaldım, resmen eve kilitlendim ama buna rağmen hiçbir işlem yapılmadı ve hâlâ internetim kurulmadı.

Bu süreçte defalarca, abartısız onlarca kez müşteri hizmetlerini aradım, toplamda yaklaşık 600 kez şikayet kaydı açıldı. Buna rağmen Ankara genelinde merdiven bulamadıkları gibi gerekçeler öne sürülerek kurulumun yapılmayacağı söylendi ve hiçbir somut adım atılmadı. Başkent olan 6 milyon nüfuslu Ankara’da merdiven bulamadıklarını, merdiveni benim bulmam gerektiğini, eğer merdiven bulursam müşteri hizmetlerini arayıp “ben merdiven buldum, ekibi yönlendirin” dememi beklediklerini açıkça dile getirdiler. Düşünün, internet hizmeti satın alıyorsunuz, aldığınız firma size “benim merdivenim yok, sen getir öyle yaparım” diyor ve bu durum sanki benim sorumluluğummuş gibi yansıtılıyor. Komik olan ise aynı binada iki farklı dairenin hâlihazırda fiber hizmetinden faydalanıyor olması, yani daha önce merdiven bulunup kurulum yapılmış olması.

Ankara Etlik Mahallesi, Kuyuyazısı Caddesi Mesire Sokak bölgesinde yaşanan bu mağduriyetimin acilen giderilmesini ve başvurduğum gigafiber internetimin derhal kurulmasını istiyorum. Fiber internet kullanmak için başvuru yaptım ve buna göre plan yaptım, bu nedenle bir an önce bağlantımın sağlanmasını talep ediyorum.

Worst internet experience all around the world

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AMAN AMAN AMAN SAKIN BU FİRMAYA BULAŞMAK BİR YANA BU FİRMANIN ADINI DAHİ AĞZINIZA ALMAYIN
ÇOK BÜYÜK HATA VE YANLIŞ YAPMIŞ OLURSUNUZ.

BU FİRMAYA ULAŞMAK MÜMKÜN DEĞİL. DAHA BAŞVURU SIRASINDA ULAŞAMADIK. HATTI KULLANSAN HİÇ ULAŞAMICAZ.

SAKIN AMA SAKIN BU FİRMAYA BULAŞMAYIN

I run an e-commerce business and everything I do depends on the internet, but it’s been four days since I reported the issue and still not a single explanation. Is it really that hard to say “we’ll fix it on this date”? The team came, stared at the modem like it was a museum piece, and just walked out. We ask questions, they shrug and say “we don’t know.”
I contact live support and it’s like talking to a brick wall; they just copy-paste nonsense to get rid of you. We call, nobody answers, you can’t reach anyone.
This level of indifference and carelessness is unbelievable. Zero customer care, zero problem-solving, and communication is a disaster. It’s basically like you’re saying “deal with your own problem.” This is not how service works.

This is the badest company I have ever used in Turkey, there is no internet for 4 days, they just claim no set an appointment for you to come and fix there unlimited internet connections and then no one appear, they change the dates and hours according to the repair team without telling you or inform you, very bad service, the only good thing is they answer your call always, but for no good service at all, the poor guys on the phone are useless they cannot do anything but setting another appointment for you, and then nothing change, no one is here to help,, I'm very dissappointment with this service

This has been the worst internet installation experience I have ever had. Yesterday, their technical team made me wait for **2 hours**, and no one showed up. No call, no explanation.

Today, they contacted me again and **confirmed** that the team would come at **18:00**. But instead of arriving, their technical team called me and started **misbehaving on the phone**, speaking unprofessionally and telling me they would NOT come at 18:00. They even said, “If you want, you can cancel,” instead of fixing their mistake.

This level of disrespect and unprofessionalism is unbelievable. After wasting my time for two days, they still talk to customers with zero manners.

I am cancelling my subscription. I definitely do **not** recommend this company to anyone. Stay away if you value your time and want proper customer service.

This is a formal public warning about TurkNet (LIR / ASN: AS12735). I am experiencing two critical, unresolved scandals for over 10 days (Account: 2769XXXX).

1. CRITICAL DATA PRIVACY BREACH (KVKK/GDPR VIOLATION): My official customer portal is displaying a Static IP address (212.154.90.XXXX) that DOES NOT BELONG TO ME. This is a severe data integrity failure, proving their systems are insecure, customer data is cross-contaminated, and they are in breach of data protection laws (KVKK Art. 12 / GDPR equivalent).

2. SALE OF "FAULTY SERVICE" (TECHNICAL NEGLIGENCE): Additionally, the "Static IP" I pay for (159.146.46.XXXX) was delivered WITHOUT a Reverse DNS (rDNS/PTR) record. This is a fundamental failure of network standards. As a direct result, the IP is blacklisted by policy lists (like dnsbl.spfbl.net) as a "Dynamic IP," making the paid service completely USELESS for its intended purpose (e.g., mail server).

Support has been unable to fix these core issues, instead causing network instability and speed drops.

I have filed formal complaints with all relevant national (BTK, KVKK) and international bodies (RIPE NCC, BEREC, ICANN). TurkNet is selling a technically broken service and failing to secure user data. Avoid at all costs.

Worst company ever, can't wait to switch to another company, poor service

Dünden beri yeni aboneliklerle ilgili bilgi almak için arıyorum, ancak yönlendirme tuşlarına bastıktan sonra yeni abonelik seçeneğine ulaştığım anda çağrı sürekli kesiliyor!

I'm not happy with Turknet, was really bad experience for 2 months I couldn't wait to switch to another company

I stated that I had not had internet for a week and that it was urgent, we reached an agreement and they told us that they provide service including weekends. In customer service, they said that the installation would be done on Sunday. It was Saturday, no one came, they just said to wait for the call. When we asked later, they postponed it for 3 days. A company that does not keep its promises.

I was having ping issues in online games, but after switching to the Gigafiber infrastructure, my connection became much more stable.

The Gigafiber speed exceeded my expectations. It has been one of the best internet experiences I’ve had so far.

I chose TurkNet for my internet connection in Turkey, and I’m quite satisfied, especially with the download and upload speeds. I had it installed at my workplace, and the performance is excellent.

The only thing I can say about Turknet is that it is quite cheaper than other providers and the connection quality is much better.

As someone who has tried many providers, I can say that Turknet is the best. Customer service is also very relevant.

Internet service has been down more than 24 hours. They don't answer the phone, their app does not work and now the website does not respond. They charged me for a payment yesterday and I've had no internet since. I think they've shut down, charged everyone one last time and took off with the money. That's my suspicion. By all appearances they are no longer in operation.

Ayın 26sında İnternet bağladılar, 10 saniye sonra LOS hatası aldım. Yeniden geldi teknik servis, yine bağladılar yine LOS hatası aldım. Aynı gün bağlattırıp aynı gün iptal ettirdim. Bugüne kadar gördüğüm en leş firma, en leş donanım, en leş altyapı. Sakın ama sakın bulaşmayın, evde İnternet türknet şikayet ile falan olacak bişey.