Bought a shirt and arrived but the collar was discoloured with highlights of pink (on a blue shirt). Returns process was tricky as wouldn’t provide a qr code for return so had to print a label. Short... Ver mais
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Leia as opiniões dos outros
... gosh, well what can I say, a small step into Turnbull & Asser, with a simply beautiful pair of pale blue mother of pearl and silver cufflinks, alas one was damaged, one simple phone call and that... Ver mais
With so much "competition" and choice it must be extremely challenging to stand out. But here both the service and the product remain top drawer quality with real and genuine value added - rather than... Ver mais
I bought this present for my husband's birthday. He was really impressed with the whole presentation. The box in which it arrived is magnificent - almost a show piece with Turnbull and Asser writte... Ver mais
Informações sobre a empresa
Sobre Turnbull & Asser
Escrito pela empresa
Rich in history and yet forward-thinking, over the years Turnbull has dressed heads of state, style icons and stars of stage and screen in beautifully made British shirts. The company continues to make a complete wardrobe – specialising in shirts and ties – for those who appreciate clothes that stand the test of time. Today, Turnbull & Asser is proud to be a family-run heritage maker.
WEBSITE
INSTAGRAM
BESPOKE
Informações de contacto
14 South Street, W1K 1DF, London, Reino Unido
- +44 (0) 20 7808 3138
- help@turnbullandasser.co.uk
- turnbullandasser.co.uk
4,1
Bom
408 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 50% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Turnbull & Asser
Dear Sir,
Thank you for taking the time to leave us a positive review. We greatly appreciate to hear feedback from our loyal customers. See you soon.
Kind regards,
Turnbull & Asser
Quick delivery
22 de janeiro de 2024
Resposta da Turnbull & Asser
Dear Sir/Madam,
Thank you for taking the time to leave us a review. We are glad to hear our servcies are appreciated!
Kind regards,
Turnbull & Asser
Always a fast and Efficient process.
19 de janeiro de 2024
Resposta da Turnbull & Asser
Dear Sir/Madam,
Thank you ever so much for your review. We hope to see you again soon!
Kind regards,
Turnbull & Asser
A QUALITY SHIRT GREAT STYLE AND SAFE…
A QUALITY SHIRT GREAT STYLE AND SAFE AND QUICK DELIVERY
22 de janeiro de 2024
Resposta da Turnbull & Asser
Dear Mrs. Simpson,
Thank you for taking the time to write us a review.
We appreciate our customers' feedback and we are happy to hear you are pleased with our products and service.
We look forward to seeing your future purchases.
Kind regards,
Turnbull & Asser
Excellent customer service!
22 de janeiro de 2024
Resposta da Turnbull & Asser
Dear Mrs. Milsom,
Thank you for taking the time to leave us this review. We are very happy to hear about your recent experience at Turnbull & Asser and hope to see you soon!
Kind regards,
Turnbull & Asser
Resposta da Turnbull & Asser
Dear Mr. Risgalla,
Thank you for taking the time to leave a review.
We are glad you are pleased with your order and our services.
We look forward to hearing from you in the near future.
Kind regards,
Turnbull and Asser
Resposta da Turnbull & Asser
Dear Mrs. Waller,
Thank you for taking the time to leave us this review. We are very happy to hear about your recent experience at Turnbull & Asser and hope to see you soon!
Kind regards,
Turnbull & Asser
Resposta da Turnbull & Asser
Dear Mr. Desmond,
Thank you for taking the time to leave us this review. We are very happy to hear about your recent experience at Turnbull & Asser and hope to see you soon!
Kind regards,
Turnbull & Asser
I never got my parcel
15 de janeiro de 2024
Resposta da Turnbull & Asser
Dear Mr. Taffin de Tilques,
Thank you for taking the time to write us a review.
We apologise for the inconvenience this may have caused. We are glad this has been resolved with our Customer Service team and hope to see you soon.
Kind regards,
Turnbull & Asser
Beautiful
Beautiful, high quality cotton handkerchief’s. Expensive, but worth the luxury!
10 de janeiro de 2024
Resposta da Turnbull & Asser
Dear Mr. Arnold,
Thank you for taking the time to write us a review.
We appreciate our customers' feedback and are happy you are pleased with our handkerchiefs.
We look forward to seeing your future purchases.
Kind regards,
Turnbull & Asser
Excellent made to measure experience
High quality as expected and excellent service. From ordering process to order fulfillment and lead time respect, T&A service has been faultless. This was my first made to measure order and I have to acknowledge an excellent website process.
10 de janeiro de 2024
Resposta da Turnbull & Asser
Dear Mr. Ballaré,
Thank you for taking the time to leave us this review.
We are very happy to hear about your recent made-to-measure experience at Turnbull & Asser and appreciate your excellent feedback. As you know, quality and craftsmanship are our founding values.
We look forward to hearing from you in the near future.
Kind regards,
Turnbull & Asser
I'm sad
I've been going here for years... The shirts are fantastic... but the decision to charge a staggering £350 for an off-the-shelf white shirt is beyond comprehension. Clearly other companies can do it for far less and still deliver quality. And bespoke isn't much more, adding to senselessness of it. The reason I am sad is that you're alienating a lot of customers -- and that's according to your staff who tell me the shop is far less busy than it used to be. Evidently it's become unaffordable for many, and dreadful value for those that can afford it, but won't support it.
Clothes get lost or damaged, especially when travelling and using cleaning services, which is why I'm no longer buying from you - damage or loss of a £350 shirt isn't something I'm interested in. I'd happily return if/when you opt to price things reasonably again.
1 de janeiro de 2024
Opinião espontânea
Resposta da Turnbull & Asser
Dear Mr. Fletcher,
Thank you for taking the time to write us a review and we appreciate you providing us with your feedback.
Despite our persistent efforts over the past year to navigate current worldly challenges while maintaining our costs, we’ve had to decide to raise our prices. This was a necessary adjustment to continue delivering exceptional garments of high quality that are true to the Turnbull and Asser heritage.
Nevertheless, we are confident that our garments are, and continue to be at an unparalleled standard you won’t find anywhere else.
We apologise for the inconvenience and disappointment caused.
Kind regards,
Turnbull & Asser
quality of material
quality of material, fast delivery
I still miss Commercial Invoice.
8 de janeiro de 2024
Resposta da Turnbull & Asser
Dear Sir/Madam,
Thank you for taking the time to leave a review, we greatly value your feedback.
If you require more help please reach out to customer service at help@turnbullandasser.co.uk.
Kind regards,
Turnbull & Asser
Simply the finest shirts in the world
29 de dezembro de 2023
Resposta da Turnbull & Asser
Dear Sir/Madam,
Thank you so much for your kind review. We are very glad that you love our shirts just as much as we do!
Kind regards,
Turnbull & Asser
Resposta da Turnbull & Asser
Dear Sir/Madam,
Thank you so much for taking the time to leave such a positive review. Hope to see you back shopping with us very soon!
Kind regards,
Turnbull & Asser
Resposta da Turnbull & Asser
Dear Sir/Madam,
Thank you for your positive review! We are glad to hear you are pleased with your order and our services.
Kind regards,
Turnbull & Asser
Excellent product
Excellent product; no quibble return guarantee with appropriate labels.
Also visited the shop in Jermyn St and purchased two more bow ties.
Will purchase again !!
2 de janeiro de 2024
Resposta da Turnbull & Asser
Dear Sir/Madam,
Thank you ever so much for your glowing review. We appreciate our customer's valuable feedback. We look forward to seeing you again!
Kind regards,
Turnbull & Asser
The best shirts in the world
2 de janeiro de 2024
Resposta da Turnbull & Asser
Dear Sir/Madam,
Thank you ever so much for leaving this glowing review. We will see you very soon!
Kind regards,
Turnbull & Asser
I trust Turnbull and Asser
I felt safe, disclosure, and responsibility on the other side of the online purchase. Thank you.
29 de novembro de 2023
Resposta da Turnbull & Asser
Dear Sir/Madam,
Thank you ever so much for taking the time to leave a glowing review. We are glad you are pleased with our services. See you soon!
Kind regards,
Turnbull & Asser
Items not received
Hello,
On December 3, 2023, I placed an order (UK31169) of four items (two shirts and two ties) on your website.
The package was to be delivered on Tuesday, December 5, 2023. However, as I was not at home on that day, the parcel could not be delivered. I then made a request on the DHL carrier's website for the parcel to be re-delivered the following day, i.e. Wednesday December 6, 2023.
However, on Tuesday December 5, 2023 (around 2pm), I received an e-mail from DHL telling me that the parcel had been delivered. However, I don't know where the package is.
When I checked the tracking of my parcel on the DHL website, I was able to access the proof of delivery, which includes a signature that is not mine. I asked my neighbors about it, but no one had picked up my package.
After that, on December 7th, 2023, I contacted your customer service, but I received no reply to my e-mail.
Thank you in advance for taking my complaint into account.
Kind regards,
Natan Bisson
5 de dezembro de 2023
Resposta da Turnbull & Asser
Dear Sir,
Thank you for taking the time to leave a review.
We sincerely apologise for the inconvenience caused during your recent experience with Turnbull & Asser. Our customer service team is actively looking into this. We will respond to you via email and rectify this situation.
Once again, we are very sorry for this experience. Thank you for your patience.
Kind regards,
Turnbull & Asser
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