Thames Valley Window Company Opiniões 598

TrustScore: 5 em 5

4,9

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Nothing went wrong. Prep work done well. Charming installers who kept to their timetable. One told me he had been with your company for many years. This is always a good sign of a well run company. I... Ver mais

Classificada 5 em 5 estrelas

We recently purchased windows, doors, and bi-folds from Thames Valley Windows and couldn’t be happier with the experience. The quality of the products is excellent and everything was handled smoothly... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Sean, our design consultant listened attentively to what we were looking for and was able to give us honest, clear advice and guidance, to enable us to make an informed decision that met our needs. W... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Thanks for the photos! Delighted with our new windows. Changing the design slightly as suggested has really brought the two different styles of our home together, wish we had thought of this soone... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Instalador de vidros duplos
  2. Loja de portas
  3. Fornecedor de janelas de PVC
  4. Fornecedor de janelas

Escrito pela empresa

Thames Valley Windows is a glazing and design specialist and has been improving homes for 40 years. Our clients are located in Berkshire, Buckinghamshire, Hampshire, Oxfordshire, Surrey, West Sussex and London, to name a few. The focus on glazing has changed dramatically in the last 5 years. Homeowners have come to realise the impact of glass and light, making windows and doors the main feature of their home. There are so many options available it can be difficult to know which design, material or colour of window or door will be the correct choice. Don’t rush and don’t compromise. Let Thames Valley Windows take the stress out of choosing and buying double glazing windows, doors, conservatory or glazed structure. Whether it’s uPVC, timber alternative or aluminium, contemporary or traditional, we will have an experienced specialist to discuss your requirements. We have achieved ISO 9001 certification and we are one of only 33 companies in the UK to hold the BSi kitemark for window and door installation.


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

598 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Internorm is great product

Internorm is great product. Excellent service all the way through the process

2 de julho de 2024
logótipo da Thames Valley Window Company

Resposta da Thames Valley Window Company

Thank you for your excellent review. I will pass your comments on to the team.

Classificada 5 em 5 estrelas

Fabulous New Entrance

Thames Valley Windows worked with us over several months to give us a new front entrance to replace our old door and windows. There was brickwork removal required and renovation to the exterior rendering and interior plaster. The job was completed over several visits with different expertise . We love the new door and windows and it lets so much extra light into the hallway.

26 de junho de 2024
logótipo da Thames Valley Window Company

Resposta da Thames Valley Window Company

We appreciate your lovely review, Lynn. Your comments will be forwarded to the team.

Classificada 5 em 5 estrelas

Would highly recommend Thames Valley…

Would highly recommend Thames Valley Windows. High level of communication throughout from booking the initial visit to install,good value for money and high standard of product.

26 de junho de 2024
logótipo da Thames Valley Window Company

Resposta da Thames Valley Window Company

Thanks, Sue, for your excellent review. I will forward your comments to the team.

Classificada 5 em 5 estrelas

We have worked with Thames Valley…

We have worked with Thames Valley Windows on several projects and the experience start to finish was exceptional, along with their superior product. We will certainly be working with them again.

20 de junho de 2024
logótipo da Thames Valley Window Company

Resposta da Thames Valley Window Company

Thank you, John, for your wonderful review. I will convey your feedback to the team, and we are excited about collaborating with you again.

Classificada 5 em 5 estrelas

Love our new doors!

Love our new doors! The install team were great, communication leading up to the install was great (which is often where companies fall down) and little (normal) niggles were quickly dealt with.

17 de junho de 2024
logótipo da Thames Valley Window Company

Resposta da Thames Valley Window Company

Thank you, James, for your wonderful review; I will pass your comments to the team.

Classificada 5 em 5 estrelas

Exemplary service

15 years after excellent installation of windows, doors and guttering by TVW, we lost a gutter stopend and needed to replace it. This proved very difficult through guttering suppliers who would only sell these in multiples of 10 so we contacted TVW in the hope you could help us. Replacement part arrived today with no charge for it or postage. Exemplary after-sales service!

29 de junho de 2024
Opinião espontânea
logótipo da Thames Valley Window Company

Resposta da Thames Valley Window Company

Thanks, Val, for your excellent review. It was a pleasure to assist you with the replacement part.

Classificada 5 em 5 estrelas

New windows install

The whole process of getting our new windows was great. As I am currently undergoing cancer treatment when our windows were measured & installed everyone on site very kindly wore masks as I am immuno compromised.

The fitters left everything tidy and clean after installing the windows & everyone we communicated with were helpful and friendly.

29 de maio de 2024
logótipo da Thames Valley Window Company

Resposta da Thames Valley Window Company

Thank you, Mr Brown, for your lovely review. I will pass on your comments to the team.

Classificada 5 em 5 estrelas

Friendly

Friendly, polite and they cleaned all the mess up after they had finished

3 de maio de 2024
logótipo da Thames Valley Window Company

Resposta da Thames Valley Window Company

Thank you, Diane, for your excellent review; I will pass your comments to the team.

Classificada 5 em 5 estrelas

Excellent Service, Top Class Product

Thames Valley Windows supplied and installed replacement windows, patio doors and a new front door at my home. All were supplied and fitted spot on to an agreed tight time schedule. The fitters were first class, installing the windows with all the required trims and very little mess. The finished product gave my home a new look and was first class.

4 de março de 2024
logótipo da Thames Valley Window Company

Resposta da Thames Valley Window Company

Thanks, Jamie, for your wonderful review. I will pass your comments on to the team.

Classificada 5 em 5 estrelas

2nd Replacement ( 30 years + )…

Our windows were replaced c 30 years ago by Thames `valley `windows. We had no hesitation in contacting TV for our current replacement windows and we were not disappointed. The service was excellent and the two installers were superb. Very little collateral disturbance and the overall result with windows and doors was perfect.

2 de abril de 2024
logótipo da Thames Valley Window Company

Resposta da Thames Valley Window Company

Thank you David, for your loyal support and your wonderful review. I will pass your comments on to the team

Classificada 5 em 5 estrelas

Exceptional

The end-to-end customer experience was excellent. Competence, capability, communication, project management, product quality and an outstanding installation team. And no delays.

12 de abril de 2024
logótipo da Thames Valley Window Company

Resposta da Thames Valley Window Company

Thanks, Ian, for your excellent review. I will pass your comments on to the team.

Classificada 5 em 5 estrelas

Garden office window and door

Efficient and communicative producing an excellent result for my garden office - recommended.

5 de março de 2024
Opinião espontânea
logótipo da Thames Valley Window Company

Resposta da Thames Valley Window Company

Thanks for your wonderful review Simon I will pass your comments onto the team

Classificada 1 em 5 estrelas

Appalling after-care (Updated June 2024)

Update (June 2024):
After I posted the review below, TVW contacted me and one of their senior staff visited to inspect the doors again at the end of February. They had to wait until the weather improved, and so in April sent someone round to sand, repaint and revarnish the doors. This was meant to take two days - unfortunately due to weather and the slow work of the decorater it took five days, but he did a good job and the doors look much better.

Unfortunately the decorator did not bring the correct sealant and could not adjust the hinges to improve the closing, but someone was sent a couple of weeks later to sort this out.

Finally, 9 months after my initial enquiry, the doors are back looking their best again!

*****************************************************************

Had oak patio doors installed in late 2018 which looked great for about four years. Spring 2023 the outside coating started flaking off. The door sill also split about 10 inches.

I contacted TVW in July 2023, they sent someone round four weeks later, but without any of the tools/materials to fix the job. It is now February 2024, nearly 7 months from when I first contacted them and they have made no attempt to fix the issue.

They say they need coating that comes from Romania (!) and every time I contact them, they make excuses - it hasn't arrived, they didn't send enough of it etc.

The doors have now been through winter without the coating (a lot more has come of) to the extent where the water's getting into the wood which is starting to show signs of rotting. It's also made the doors expand, meaning they're difficult to close.

Avoid if you want decent service!!

14 de fevereiro de 2024
Opinião espontânea
logótipo da Thames Valley Window Company

Resposta da Thames Valley Window Company

Dear Lucy

We appreciate your updated review and comments. Your feedback is invaluable to us.

We are committed to delivering the best quality and service. We instructed the decorator to ensure the doors were finished to the best possible standard, as close to new as possible. This took longer than anticipated and incurred additional costs for us for the decorator's time.

It's important to note that our decorator is responsible only for painting, not service or repairs. This is why we had scheduled a service call with one of our qualified engineers.

We are deeply grateful for your patience and understanding throughout this process.

We are delighted to hear that you are happy with the overall work and finish on the doors, which is our ultimate goal.

Best wishes
Thames Valley Windows
.....................................................................................................................................
Dear Lucy

We apologise for the delay and frustration you have experienced with the service call to repair your French doors.
We remain committed to resolving this for you, and this morning, we emailed you an update on the current situation. We appreciate your patience; this prolonged delay is entirely unexpected for us.
Best wishes
Thames Valley Windows

Classificada 5 em 5 estrelas

A very good service

We have used Thames Valley Windows for over 20 years and have recently had our front door and kitchen window replaced. We were kept informed of progress following the initial design consultation with Joe, up to installation. They were fitted efficiently and with minimal disruption. We had a couple of minor adjustments needed, and they came out the same day to resolve. We are very happy with the service received

2 de janeiro de 2024
Opinião espontânea
logótipo da Thames Valley Window Company

Resposta da Thames Valley Window Company

Thank you Fiona, for your continued support and your lovely review. I will pass your comments on to the team.

Classificada 5 em 5 estrelas

Just as good 20 years later

Thames Valley Windows fitted double-glazing to our house 20 years ago and it's as good as new so there was only one choice when we needed some additional windows.

8 de janeiro de 2024
logótipo da Thames Valley Window Company

Resposta da Thames Valley Window Company

Thank you Tony, for your loyal support and your wonderful review. I will pass your comments on to the team.

Classificada 5 em 5 estrelas

Very good service

The whole process of ordering my new door to getting it installed went smoothly and I was kept informed along the way. The whole process took 3 months.

11 de janeiro de 2024
logótipo da Thames Valley Window Company

Resposta da Thames Valley Window Company

Thank you Joanna for your lovely review.

Classificada 5 em 5 estrelas

Excellent service and quality products

We replaced almost all our windows and doors using Thames Valley Windows. The quality of the installation teams was first class and nothing was too much trouble. Inevitably such a large project is disruptive but the teams went to great lengths to minimise that. We are delighted with the end result.

12 de janeiro de 2024
logótipo da Thames Valley Window Company

Resposta da Thames Valley Window Company

Thanks, Alan, for your wonderful review. I will pass your comments on to the team.

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.

Saiba mais sobre outros tipos de opiniões.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais