UBA Group Opiniões 

Nigeria is Finished! Opening an account with UBA Nigeria is the easy part, but getting access to your OWN funds is a nightmare. The bank will have you running around in circles, with one request after the other, never really getting anywhere.

There is no room for dialogue. The expectation is that you simply comply with whatever they throw at you, NO QUESTIONS ASKED! It doesn't matter if the instructions contradict each other or don't make sense, you're expected to just blindly follow.

This entire ordeal is orchestrated and run by UBA Customer Fullfilment centre in Nigeria, under someone called Oluchi Akaeme. I must say she is one of the most vile people I have ever had the dishonor of encountering. It is clear that she is the one instructing the team at CFC to make things difficult for customers. No one who is truly happy and content will go out of their way to make others miserable. As they say, "Hurt people, hurt people".

We fought tooth and nail to get our money back and even escalated the issue to the chairman, Tony Elumelu and Group Managing Director, Oliver Alawuba but instead they completely removed themselves from the situation by blocking our email address. It is very shocking how this behaviour is normalised in Nigeria. Everyone working in it either enables it or looks the other way

If I hadn't reported UBA to Central Bank of Nigeria, I would not have seen my money AGAIN. It took me 5 good months to get it back which says a lot about how little intention UBA Nigeria had of doing the right thing. No one should have to go through that just to access their OWN money!!

It is clear that Nigeria has a culture of zero accountability, and the higher up you go, it gets worse.

As someone who was not raised in Nigeria, this experience has left a bad taste in my mouth. They say "come home". But if this is what home looks like, then honestly, I'd rather remain a second class citizen in a white man's land.

We want to come home, we truly do, but with what I have experienced, I have no intention of ever settling down in the motherland. Once bitten, twice shy!

If you are thinking of banking with UBA Nigeria - DON'T!! Save yourself the stress, because once your money is in, getting it out is a whole battle on its own.

If this is happening to me as a Nigerian British living abroad. I cant imagine what Nigerians are dealing with on a regular basis, it's no wonder the country is struggling. The system isn't just broken, its built to frustrate.

This Bank is a nightmare. My funds are blocked for no reason, I appeal but they don't bother to treat the case. I requested for a loan and they kept me in waiting for two months and still didn't give me the loan despite the fact that I provided all details. I requested for an attestation of No indebtedness and they make me to come to the bank for three weeks and keep me each time till closing hours without giving it to me each time. This is a scam.

The worst bank in the world. I appeal to the management to reshuffle the Solwezi Branch. The women there are so unprofessional and know nothing about customer care. They gossip openly and if you receiving money via Ria you will experience illtreatment, they try by all means not to give you the money despite meeting all criteria. In short they are corrupt. UBA solwezi Zambia is a torment. I never believed my mother, sister and my friend, when they complained to me until I experienced it myself not once or twice about 4 times. Use WU/ bank elsewhere, if you love respect and may God forgive those women. Train your staffs and those Solwezi workers are a shame and a disgrace to womanhood or bankhood. In short they are not qualified.

UBA CFC are abusing their power. I was only able to retrieve my funds after I escalated it to the central bank of Nigeria (CBN), as there’s a lot of misconduct in that bank. The only way to get Uba to act is if you report them to the CBN. If not they will keep taking you around in circles with no resolution and never ending requests. NIGERIANS!!! If you experience any issues with your bank, the first course of action is to file a formal complaint with your bank. UBA does not respond to complaints which is all well and good as this will serve as evidence that you tried to resolve it with them first before escalating it to the central bank of Nigeria. I recommend keeping all communication in writing as this will serve as important evidence when you escalate your case to the central bank of Nigeria. If you need to have a verbal conversation make sure you follow up with an email summarising what was discussed so you have documentation / evidence of what was discussed. If you can, record any phone calls you have with them. You have to be 2 steps ahead of them. Pls note you can escalate it to the CBN only if they are unable to resolve your complaint / you are unhappy with the outcome of complaint. Do not give up!!! Knowledge is power.

To make a complaint about a banks in Nigeria pls go to the central bank of Nigeria website for instructions on how to file a complaint..

Bad experience you try to pay 100$ for same code after another payment for transfer the money but from my it's very scammer bank

I was at the UBA Branch beside Dangote refinery in Free Trade Zone, Lagos and every customer service rep behind the desk who worked on 14/04/2025 need to be retrained on what customer service actually means. All I wanted was an instant debit card and I spent over an hour at the branch, watching these guys move around aimlessly and gisting, without regards for the customers seated and waiting endlessly to be served. Body language was completely off, attitude was terrible and communication was below zero. Kudos to the security who had to step in and ensure I was finally attended to because he knew when I walked in and how long I had waited. These guys were so careless, I picked up a paper displaying a customers full account details that was carelessly exposed and left on the table, right in front of me throughout my interaction with the CCO. If I was a mystery shopper at that branch today, their year end appraisals would be bleeding by now…

UBA Mon argent au guichet ne sort pas mais je suis facturé 2500 MAD ! Le service client ne réponds pas ! Ils me demandent de laisser tomber ; que c'est des choses qui arrive . A l'époque j'avais ouvert mon compte chez eux à mes 18 ans avant de m'en aller au Maroc . Une fois surplace je me rend dans une autre ville RABAT pour question de Papier , je tente le retrait d'argent , rien ne sort la valeur ? 2500 MAD...

J'ai voulu laisser passer cette histoire mais récemment encore j'ai constaté que la BANQUE UBA n'accepte même aucunement d'expédier des cartes visa de leur clients à l'international, meme ma propre maman avec une procuration ne peut tenter la procédure . C'est du JAMAIS VU pour une BANQUE qui se dit INTERNATIONAL et vous demande de vénir récupérer cela sur place !! Je suis absolument choqué et je regrette profondément de leur avoir fais confiance avant mon départ du Cameroun !!

Je confirme ! Cette banque est bien une poubelle !

Initially, I thought this was a very serious bank. Many people used to rate it very highly, but then I opened an account with them and quickly realized they were far from being a great bank. From high fees to unpolite staff, coupled with delays in treating my queries, I wonder why to date I still bank with them.

UBA Cameroun,
C’est une banque voyous et qui néglige ses employés.Parfois on se demande entre l’être humain et l’argent qu’est qui est important pour eux :évidemment c’est l’argent.Votre collègue Berthin en 2017 a eu un accident de travail, vous l’avez abandonné, coupé ses lignes téléphoniques et son salaire alors vous n’avez même pas déclaré l’accident à la sécurité sociale pour qu’il puisse être indemnisé alors qu’il était entre la vie et la mort pendant des années.
Aujourd’hui, sans revenu et avec des dettes de plus de 30 000 € à payer a cause de sa santé.
Posez vous les bonnes questions, est que vous êtes humain ? Vous si on vous mettait à sa place avec femme et enfants vous serez content ?
Quelqu’un qui a perdu plus de 80%, de ses capacités pulmonaires et qui vie sous oxygène en continu; j’avoue que même le diable vous respecte.
Votre direction générale ( Mr Jude Angele, Gérard Gamaleu, Lydie Chantal ,Dintar, Onguene Claude,Dominique M) sert à quoi ?
Quand vous rentrez chaque soir embrasser vos femmes, maris et enfants, pensez que Berthin respire à travers des tuyaux.
Bravo la meilleure banque du Cameroun, dans son domaine.Je me demande bien lequel.
Tony dois au courant que des voyous dirigent sa banque au Cameroun.

I've been using this account for more than 2 years and all this while, I've been trying to restrain myself from giving this bank a review. It has never been good using their bank! Always shit! Always Disappointing! App will always disappoint and spoil plans! USSD will always say temporarily unavailable unless one would purchase airtime! Tell me, what has UBA not shown me! Various bad experiences in school when they almost disappointed in my academic pursuit! Shall we talk about multiple times that UBA disappointed and hindered my travelling! Shall we talk about time that I would not be able to buy anything and I would have to go hungry! They are just pretty time wasters and unqualified!!! Going to their bank has always been a useless thought. This useless bank just spoilt my plan again this morning, and I stood for hours at the cash stand. The application did not display balance, completely disappeared and even told me I had no current active account, Their network did not respond for hours. I left and later got a message that the entire system had been restore. Logging in after a while, it has been worse than it was before! I lost what I ought to have done this morning again because of this useless and trash of a bank!

So bad really so bad making banking so uneasy especially one fair lady down stairs her services is so poor they prefer gisting and eating to attending to customers imagine I and my mum have been here for 5 hour just to unblock ATM card Jesus what a bank she has to be cautioned please

The worst customer service I've ever experienced. I requested to replace my bank cards, different staff kept sending me the same forms to complete. I've had 4 video verification calls yet it has not been resolved, I've sent 3 follow up emails after the video call, no reply received. Very unprofessional service and employees. If there was -0 star that's what UBA deserves.

For over 8 months I have not been able to get into my joint account, despite providing all of the paperwork the bank has requested. Despite doing multiple video verifications. UBA bank service it appears to being unbeliveable poor for those who reside in Nigeria, so I shouldn't be shocked at how bad it is for those of us who live abroad. I urge anyone reading this who is considering to become a customer of UBA to avoid them. The customer service team do not care to rectify any issues customers are facing. I find it incredibly sad that the management of UBA bank allow their staff and overall company to fail their customers, time and time again.

The most unprofessional banking staff that I have met in my life. If I could rate this lower than 1 star, I would do this in a heartbeat.

For over four months, I have been trying to open a business account at the Ndjili branch of UBA RDC. Despite following all the procedures and depositing the required funds since June/July 2024, I have been given nothing but excuses and delays. The staff refuses to provide any clear communication or updates.

I have repeatedly requested to meet with the branch manager or obtain their email address, but the staff categorically refuses to provide this information. Additionally, the agent supposedly in charge, known only as "Ibrahim," is shielded by the team, who refuse to share his full name or take accountability for the constant runaround.

Just today, I was called in again, asked to wait the entire day, only to leave with no resolution or meaningful explanation. This is a disgraceful way to treat customers, especially entrepreneurs who rely on professional service to manage their businesses.

I expected much better from a bank of UBA's stature, but this experience has been a complete disappointment. If you value your time, avoid this bank at all costs.

Update : I reached out to the management of the bank, the problem was solved within 2 hrs.

Persistently, kept asking very personalised, unprofessional and inappropriate questions. Despite me conveying to the driver that what you are asking is unfortunately inappropriate, however, he began to laugh and continued. Throughout the journey, I felt incredibly uncomfortable. In addition, through his communications he was discriminatory as he had asked what culture you are from and where are your parents from. He had also asked about my age and continued to be absoultely unprofessional. I wasn't comfortable providing him with a response, so, I didn't convey it explicitly. He then continued to ruminate about his country, and was very judgmental and became quite defensive through his communications.
I think it is of critical importance to reinforce drivers to be professional at all times and refrain from asking very personalised inappropriate questions and ultimately ensuring that the environment is non-discriminatory, non-judgmental and communicating professionally and accepting all walks of life. In spite of this, I believe continually reinforcing the need of following the organisations policies and procedures and having training is paramount so that drivers are aware of the expectations and understand how to communicate. I also believe addressing appropriate effective and professional communication is significantly important and having good customer service skills. Having drivers potentially doing a course could provide them with what values and courtesy and how we approach customers, and communicate effectively. The driver had very poor customer service skills in addition to other things as delineated through my comments. I completely forgot to catch his name, but, I would not certainly recommend this driver at all. Be absoultely careful and vigilant with your comments and whom you are sharing with.

There contact us does not work. Very poor service . And my fiancé sent me money from America but they never sent the money to my bank and decided to return the money but never gave him the full amount back.

Absolutely horrible here in Lagos. Network is ALWAYS down. As much money as you see in the bank they never have money if you're at the teller to withdraw, better yet never at the ATM either I wish i was exaggerating. UBA are always so extremely slow though there is barely anyone inside the bank, as I write this I've been inside for two hours waiting on my money, the hold up now? Lack of paper, that's right no A4 paper seriously. Though we banked for how long we still have to use nin verification phone number which loves to be down too. Staff doesn't know the most basic of questions. In one city I had to inform the bank manager that her bank accepts international cards, she had no idea yet she manages? Banking here makes me feel stupid because of all their incompetence. I'm done. Im going to Wema at least their ATM never lacks no matter what city I'm in. UBA causes way to much stress and it's not worth it.

Worst banking experience so far! I thought they had changed for better but their services are still nothing to write home about. I requested for my daily online transaction limit for quickteller.com to be increased. It took the bank and it's staff 3 SOLID WEEKS going back and forth requesting for documentation which I made sure I sent as requested. Only to get a mail from them after I sent a reminder/prompt about the long wait in the 3rd week. In their reply they now said they are sorry because the limit for quickteller cannot be increased.
Wasted 3 weeks thinking I was dealing with a good bank... Shameful!!

It is not my best banking experience. Just saying the customer service should be better. They are not kind with people.

The customer service is so so unprofessional they seem not to know what they are doing. Worst bank ever. After making a video validation of me and my account, still they could not help me rectify my request. I told these unprofessional clowns that I live abroad still yet they want me to come to the nearest bank in Nigeria to get my issue rectified.