Attended the Bring your own Sage session- amazing value for money, Jack was exceptionally knowledgeable and taught all 4 of us loads in the session. Far more confident adjusting the machine for differ... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Bought an E1 Prima through UE and haven't ever had a better experience with a company before. Received a call straight away asking us if we'd like to have one of the team come to install the machine t... Ver mais
Amazing company! Always pop in halfway through my dog walk..if there is banana bread left, I’ll always get as it’s so tasty!
I attended a Bring your own Sage machine class yesterday morning (20/04/2024). The class was held directly in the main roastery section of UE and hosted by Jack. The session was brilliant. Really pe... Ver mais
Informações sobre a empresa
Escrito pela empresa
Ue Coffee Roasters is an independent speciality coffee roastery based in the UK, dedicated to coffee excellence, sustainability, and freshness. We source high-quality beans through fair direct relationships with farmers around the world, ensuring traceability and ethical practices at every step. Our passion is to roast coffee that highlights unique origins and flavour profiles, delivering both wholesale and retail coffee solutions to cafés, restaurants, offices, and home brewers. We are proud to be highly rated on Trustpilot, where our customers regularly share reviews about our freshly roasted coffee, subscription service, and outstanding customer care. Whether you are looking for single origin beans, blends, or professional barista training, Ue Coffee Roasters is your trusted partner in the speciality coffee industry.
Informações de contacto
11a - 11b Windrush Ind. Park, OX297HA, Witney, Reino Unido
- 01993 706767
- coffee@uecoffeeroasters.com
- uecoffeeroasters.com
4,8
Excelente
370 opiniões
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Cooee UE you’re top of the coffee tree!
Reliably excellent and take a pride in all they do.
3 de janeiro de 2025
Great coffee as always and so much more…
Great coffee as always and so much more convenient buying direct.
2 de janeiro de 2025
Fabulous gift idea
As a Christmas gift I purchased a Masterclass for a friend who had recently purchased a Sage coffee machine and was struggling to perfect pulling a decent espresso shot. Looking forward to tasting the results of his training.
14 de dezembro de 2024
Chai spiced bombay tea
Lovely product, made delicious chai latte. Prompt delivery and company kept me informed all the way. Definitely recommend.
19 de dezembro de 2024
Over the years I have tried several…
Over the years I have tried several brands of drinking chocolate and none have come as close to perfection as yours have, so all I have to say is, you can’t improve on perfection, well done, it takes a lot to please me.
10 de dezembro de 2024
Prompt response to delivery error
Prompt delivery; rectified an error from previous order; no fuss, very apologetic and received it next day. Thank you
9 de dezembro de 2024
Top tier
I’m a huge coffee buyer but atm refuse to sign up to a coffee subscription so tend to go around buying the supposedly best coffee there is in the UK.
UE genuinely are up there with the best not only with there basic entry range but there special blends as well.
The customer service side is top tier, Helen sorted out my (minor) issue immediately and I’m super thankful for that.
I will definitely be returning and if I did ever decide to subscribe to a coffee supplier it would be these.
Big thank you
26 de novembro de 2024
Resposta da Ue Coffee Roasters
Nick, many thanks for taking the time to leave us a positive review. We appreciate your kind words and it means the world to our team, as we strive to exceed our customer’s expectations at all times. We appreciate that there is so much choice when it comes to purchasing coffee online, so we want to thank you for choosing us, and we look forward to the opportunity of you enjoying our coffee once again in the very near future. Once again thank you.
Disappointing lack of communication.
I wrote this review as a final attempt to resolve the issue detailed below, which was swiftly (partially) addressed by the company.
On 21/11, I ordered two 250g wholebean coffees from UE Coffee Roasters. I received a confirmation email, and later in the day, a notification that my order had been shipped by Royal Mail 48hr Tracked Parcel. The tracking notification at Royal Mail indicated that "The sender has advised they have despatched your item to Royal Mail."
By 28/11, the coffee had not arrived, and the notification at Royal Mail had not changed. I attempted to reach out via email in reply to my shipping notification. I received no response.
By 03/12, growing concerned at the lack of progress on the order and the lack of communication by the sender, I attempted to reach out again by email. I received no response.
By 04/12, wondering if my messages were being throttled by a spam filter, I attempted to reach out a third time via a new email chain. Again, I received no reply.
It is now 09/12, approaching three weeks after placing my order, and I have received neither the products I purchased nor any communication from UE Coffee Roasters why this might be the case.
Unfortunately this negative experience outweighs a previous positive experience with the company. With no sign of resolution, this review documents my frustration and disappointment. It is my sincere hope that the communication issue outlined above is addressed, and that any queries made by future purchasers from UE Coffee Roasters are not ignored or shunned.
Updates:
09/12 - I have responded to the reply below from two different email accounts. UE Coffee Roasters have reached out to my primary email address, perhaps separately from below. I have responded.
10/12 - I have successfully communicated with UE Coffee Roasters from a different email address (gmail rather than hotmail). Their findings were that my parcel was lost, and they have sent out a replacement.
11/12 - Replacement has arrived, although no further mention has yet been made of the communication issues. I have edited the title of this review and amended my rating accordingly.
21 de novembro de 2024
Resposta da Ue Coffee Roasters
Many thanks for your review and we are disappointed to hear about your problem. We have looked at all our email boxes and do not have any emails from anyone that would resemble your profile. If possible, can you please confirm your order number and the email address that you have been using to correspond with? If you can send the above information to coffee@uecoffeeroasters.com so that we can look into this for you and provide you with a positive outcome.
Great flavours
Great flavours, speedy delivery and the outcome is fantastic coffee at home.
4 de dezembro de 2024
Resposta da Ue Coffee Roasters
Many thanks for taking the time to leave us a positive review. We appreciate your kind words and it means the world to our team, as we strive to exceed our customer’s expectations at all times. We appreciate that there is so much choice when it comes to purchasing coffee online, so we want to thank you for choosing us, and we look forward to the opportunity of you enjoying our coffee once again in the very near future. Once again thank you.
I have not received my order and it has…
I have not received my order and it has been close to a week.
3 de dezembro de 2024
Resposta da Ue Coffee Roasters
Hi Erich, sorry to hear you have had a problem with your. We can see your order was shipped next day, so can you please contact our customer care team on coffee@uecoffeeroasters.com so that we can assist you. Without us knowing you have not received your order, there is very little we can do to help. We work extremely hard to exceed our customer’s expectations, so it’s disappointing to receive a negative review when we have not even had the opportunity to rectify this for you.
Very Satisfied Customer!
I had never heard of or bought from Ue Coffee Roasters before until I was Googling for my favourite Blendsmiths hot chocolate and came across them as a stockist of this product at a discounted price. Everything about buying from them online was easy and delivery was great. Very happy that I found my favourite hot chocolate for the upcoming winter!
26 de novembro de 2024
Resposta da Ue Coffee Roasters
Many thanks for taking the time to leave us a positive review. We appreciate your kind words and it means the world to our team, as we strive to exceed our customer’s expectations at all times. We appreciate that there is so much choice when it comes to purchasing coffee online, so we want to thank you for choosing us, and we look forward to the opportunity of you enjoying our coffee once again in the very near future. Once again thank you.
One-of-a-kind coffees!
Original, delicious coffees and fantastic service. No wonder I keep coming back!
25 de novembro de 2024
Resposta da Ue Coffee Roasters
Many thanks for taking the time to leave us a positive review. We appreciate your kind words and it means the world to our team, as we strive to exceed our customer’s expectations at all times. We appreciate that there is so much choice when it comes to purchasing coffee online, so we want to thank you for choosing us, and we look forward to the opportunity of you enjoying our coffee once again in the very near future. Once again thank you.
Lovely Christmas coffee
Lovely Christmas coffee, beautifully packaged at decent value for a premium product.
2 de dezembro de 2024
Resposta da Ue Coffee Roasters
Many thanks for taking the time to leave us a positive review. We appreciate your kind words and it means the world to our team, as we strive to exceed our customer’s expectations at all times. We appreciate that there is so much choice when it comes to purchasing coffee online, so we want to thank you for choosing us, and we look forward to the opportunity of you enjoying our coffee once again in the very near future. Once again thank you.
Great coffee, good service.
Great, as usual. The whiskey coffee has been a big hit.
2 de dezembro de 2024
Resposta da Ue Coffee Roasters
Many thanks for taking the time to leave us a positive review. We appreciate your kind words and it means the world to our team, as we strive to exceed our customer’s expectations at all times. We appreciate that there is so much choice when it comes to purchasing coffee online, so we want to thank you for choosing us, and we look forward to the opportunity of you enjoying our coffee once again in the very near future. Once again thank you.
Resposta da Ue Coffee Roasters
Many thanks for taking the time to leave us a positive review. We appreciate your kind words and it means the world to our team, as we strive to exceed our customer’s expectations at all times. We appreciate that there is so much choice when it comes to purchasing coffee online, so we want to thank you for choosing us, and we look forward to the opportunity of you enjoying our coffee once again in the very near future. Once again thank you.
Resposta da Ue Coffee Roasters
Many thanks for taking the time to leave us a positive review. We appreciate your kind words and it means the world to our team, as we strive to exceed our customer’s expectations at all times. We appreciate that there is so much choice when it comes to purchasing coffee online, so we want to thank you for choosing us, and we look forward to the opportunity of you enjoying our coffee once again in the very near future. Once again thank you.
Love this company
Love this company. The coffee is exceptional as is the customer service. My only criticism is when they run out of my fave coffee and I have to have my next fave. Not a complaint at all but I do love my favourite Honduras.
1 de novembro de 2024
Resposta da Ue Coffee Roasters
Lynne, many thanks for taking the time to leave us a positive review. We appreciate your kind words and it means the world to our team, as we strive to exceed our customer’s expectations at all times. We appreciate that there is so much choice when it comes to purchasing coffee online, so we want to thank you for choosing us, and we look forward to the opportunity of you enjoying our coffee once again in the very near future. Once again thank you.
Fabulous coffee
Fabulous coffee, delivered quickly and packed very well. Super folks doing a great job!
7 de novembro de 2024
Resposta da Ue Coffee Roasters
Rik, many thanks for taking the time to leave us a positive review. We appreciate your kind words and it means the world to our team, as we strive to exceed our customer’s expectations at all times. We appreciate that there is so much choice when it comes to purchasing coffee online, so we want to thank you for choosing us, and we look forward to the opportunity of you enjoying our coffee once again in the very near future. Once again thank you.
Resposta da Ue Coffee Roasters
Pina, many thanks for taking the time to leave us a positive review. We appreciate your kind words and it means the world to our team, as we strive to exceed our customer’s expectations at all times. We appreciate that there is so much choice when it comes to purchasing coffee online, so we want to thank you for choosing us, and we look forward to the opportunity of you enjoying our coffee once again in the very near future. Once again thank you.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.