Members should be allowed access dash cam usb as I could be driving VIPs \executives and if I crashed myself and VIPs would need to view the footage. Secondly get rid of the €500 deposit as no other... Ver mais
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Leia as opiniões dos outros
Cars are in great condition. Pickups and returns are e easy and convenient. There are always some issues with Teslas, but that’s not UFOs fault. The only minor thing is the app which looks more like a... Ver mais
A empresa respondeu
Mine was an all-round great experience. The registration and booking process was simple and the numerous videos and guides (how to find the pickup location, how to do various things with the car etc)... Ver mais
Un service client qui est à l'écoute 24/7, une équipe formidable et des voitures récentes, très bien entretenu. Ufodrive est présent dans plusieurs pays, clairement l'essayer c'est l'adopter... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
UFODRIVE is a radically better car rental experience. 100% Digital, 100% Electric - we make car rental fast, simple and easy. With revolutionary technology, UFODRIVE manages your electric journey meaning you never have to worry about range and charging. We even cover the cost of charging throughout your journey. UFODRIVE reduces the average 50 minutes at a rental desk to 2 minutes. Simply Arrive & Drive - No queue, No paperwork, No complex insurance or hidden extras. Zero emissions mobility combined with carbon credits for every customer to be used against future rentals! Our unique UFObays are located at premium city and Airport locations where customers can rent prime electric cars like Tesla, Polestar & VW. Delivery & subscription also available in selected markets. Launched in 2018, UFODRIVE has grown rapidly across Europe and the US and receives overwhelmingly positive customer feedback. Now available in 30 locations across 10 countries with many more on the way. Plan and manage your rental, access your car, and interact with our super responsive customer support team - all done seamlessly via the UFODRIVE App.
Informações de contacto
89B rue Pafebruch, 8308, Capellen, Luxemburgo
- +352206057
- contact@ufodrive.com
- ufodrive.com
4,5
Excelente
453 opiniões
Sem histórico recente de solicitação de opiniões
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Wonderfull experience with UFODrive
Wonderfull experience with the app, the vehicule as well as the assistant when you have a question; you guys are simply greats…
23 de janeiro de 2025
Opinião espontânea
Resposta da UFODRIVE
Dear Alberto,
Thank you so much for your kind words!
We're thrilled to hear that you had a wonderful experience with the app, the vehicle, and our support team.
Your support means a lot to us! Looking forward to serving you again soon. 😊🚗
The UFODRIVE Team
This rental process was SO SWEET
This rental process was SO SWEET! 24-hour car rental in downtown Austin, TX USA. We arrived by Amtrak late on a weekday but only had to walk a few blocks to rent a Tesla (otherwise we'd have to taxi to the airport). Seamless pick-up. Convenient chat on the app. Only problem was the Bluetooth connection failed to the car we wanted. Using the chat, the assistant got us the car parked next to it. Will use again!
14 de janeiro de 2025
Opinião espontânea
Resposta da UFODRIVE
Dear Mr Hetrick,
Thank you so much for your wonderful feedback! We are thrilled to hear that you had such a positive experience with our rental process in downtown Austin. It's great to know that our location and seamless pick-up made your journey easier, especially after arriving by Amtrak.
We apologize for the Bluetooth connection issue, but we're glad our assistant was able to provide you with a suitable alternative quickly. Your satisfaction is very important to us, and we're committed to ensuring a smooth experience for all our clients.
We look forward to serving you again in the future!
Best regards,
The UFODRIVE Team
Super service
Super service, très simple d’utilisation.
Le véhicule était au top ainsi que le service client toujours dispo en cas de question.
3 de dezembro de 2024
Opinião espontânea
Resposta da UFODRIVE
Cher Theo,
Merci beaucoup pour votre retour positif ! Nous sommes ravis d'apprendre que vous avez trouvé notre service simple d’utilisation et que le véhicule ainsi que notre service client ont répondu à vos attentes.
Votre satisfaction est notre priorité, et vos commentaires nous motivent à continuer d'offrir le meilleur service possible.
Nous espérons avoir le plaisir de vous accueillir à nouveau chez UFODRIVE bientôt !
Cordialement,
L'équipe UFODRIVE
UFORMIDABLE
Un service client qui est à l'écoute 24/7, une équipe formidable et des voitures récentes, très bien entretenu.
Ufodrive est présent dans plusieurs pays, clairement l'essayer c'est l'adopter !
Cette entreprise a participé et participe encore, sans nul doute, à la révolution du monde archaïque de la location de voiture.
N'hésitez pas à vous faire votre propre idée, mais moi depuis 2018, je n'ai jamais été déçu !
Merci à tous et mention spéciale à Justine et Karim 💪🏽👌🏽🌟🌟🌟🌟🌟
25 de janeiro de 2025
Opinião espontânea
Resposta da UFODRIVE
Cher Nour-Amine,
Un immense merci pour votre retour si positif ! Nous sommes ravis d'apprendre que vous appréciez notre service et que votre expérience avec UFOdrive a toujours été à la hauteur de vos attentes.
Votre fidélité depuis 2018 signifie beaucoup pour nous, et nous sommes heureux de contribuer à révolutionner l'expérience de location de voiture. Toute l’équipe, et en particulier Justine et Karim, vous remercient chaleureusement pour votre confiance et vos encouragements.
Nous avons hâte de vous accompagner lors de vos prochaines locations !
À très bientôt,
L'équipe UFODRIVE
Excellent service all around would…
Excellent service all around would recommend it. 👍
20 de janeiro de 2025
Opinião espontânea
Resposta da UFODRIVE
Dear Dr Elmi,
Thank you for your kind words! We’re thrilled to hear you had an excellent experience and would recommend our service. We look forward to serving you again!
Best regards,
The UFODRIVE Team
Resposta da UFODRIVE
Thank you for your kind words! We’re delighted to hear that our team made a great impression. We look forward to serving you again in the future!
Best regards,
The UFODRIVE Team
Had an excellent experience and the…
Had an excellent experience and the whole process was very straightforward and smooth. Will definitely be using their service again. Highly recommend to anyone looking for excellent rental company and excellent customer service.
18 de janeiro de 2025
Opinião espontânea
Resposta da UFODRIVE
Dear Faduma,
Thank you for your wonderful feedback! We’re thrilled to hear that you had an excellent experience and found the process smooth and straightforward. Your recommendation means a lot to us, and we look forward to serving you again soon.
Best regards,
The UFODRIVE Team
Resposta da UFODRIVE
Thank you for your feedback! We’re delighted to hear that you had a quality experience with UFOdrive. We look forward to serving you again in the future!
Best regards,
The UFODRIVE Team
I had an good experience with UFO
I had an good experience with UFO. It was quite an easy booking process and was satisfied with the vehicle. Will definitely be a returning customer.
10 de janeiro de 2025
Opinião espontânea
Resposta da UFODRIVE
Dear Mr Jama,
Thank you for sharing your experience with UFODRIVE! We’re delighted to hear that you found the booking process easy and were satisfied with the vehicle. It’s wonderful to know that you plan to return—we truly value your support and loyalty.
If there’s anything we can do to make your next experience even better, please don’t hesitate to let us know. We look forward to welcoming you back soon!
Best regards,
The UFODRIVE Team
UFOdrive is definitively a great service.
UFOdrive is definitively a great service. Care is taken to the cleanliness and readiness of the car. Contract, Customer Services, Start of the rental and Return of the car, is made easy. No waiting time, and no bureaucracy docs.
I wish more UFOdrive delivery points were open on the planet. If a person likes to drive clean, with lots of power, unreachable efficiency, lots of fun, no worries on Superchargers availability, high tech luxury car, than UFOdrive is the way to go. Thanks to all UFOdrive crew. The overall experience is what keeps me coming back. Keep up the good work.
14 de dezembro de 2024
Opinião espontânea
Resposta da UFODRIVE
Thank you so much for your thoughtful and encouraging feedback.
We’re thrilled to hear that you enjoy the UFOdrive experience and that our service, cars, and team continue to meet your expectations.
Your kind words about the cleanliness, ease of use, and high-tech luxury of our service mean a lot to us. We’re constantly working to expand our delivery points and enhance our offerings, and it’s feedback like yours that inspires us to keep improving.
We truly value your loyalty and look forward to continuing to provide you with the exceptional driving experience you’ve come to expect from UFOdrive. If there’s anything we can do for you, don’t hesitate to reach out.
Thank you once again for your support!
Best regards,
The UFODRIVE Team
Top service
I had the most amazing experience with these guys, top notch service, I would definitely recommend you to family and friends. Thank for you for service.
14 de janeiro de 2025
Opinião espontânea
Resposta da UFODRIVE
Dear Ahmed,
Thank you so much for your amazing feedback! We are thrilled to hear that you had such a great experience with us and that you’d recommend our service to your family and friends.
Your kind words mean the world to our team, and we’re so glad we could meet your expectations. If there’s anything more we can do to make your experience even better, please don’t hesitate to let us know.
We look forward to serving you again in the future!
Best regards,
The UFODRIVE Team
Thank you for the brilliant service
Thank you for the brilliant service
6 de dezembro de 2024
Opinião espontânea
Resposta da UFODRIVE
Dear Mr Roble,
Thank you for your kind words! We’re delighted to know you’re happy with our service. It’s always our goal to provide a brilliant experience, and your feedback means a lot to us.
If there’s anything more we can do for you, please don’t hesitate to reach out.
Best regards,
The UFODRIVE Team
Excellent service
Excellent service, I found easy processing the app and rental car.
Thanks for your swift message about the application.
I will definitely recommend your services to my friends.
Thanks
Yus
23 de dezembro de 2024
Opinião espontânea
Resposta da UFODRIVE
Dear Yus,
Thank you for your kind words! We’re so glad to hear that you found our app and rental process easy to use and that you’re happy with our service. Your recommendation to your friends means a lot to us and is the highest compliment we could receive.
If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The UFODRIVE Team
Excellent service
Here’s a concise summary of the 5-star review:
“Excellent service from start to finish! The vehicle was clean and well-maintained, and the pricing was good too. Highly recommend and will use again!”
2 de dezembro de 2024
Opinião espontânea
Resposta da UFODRIVE
Thank you for your feedback! We’re delighted to hear that you had a quality experience with UFOdrive. We look forward to serving you again in the future!
Best regards,
The UFODRIVE Team
1st class service
I have rented a car recently and the service was 1st class. Car was immaculate and the process was quick and efficient.
2 de janeiro de 2025
Opinião espontânea
Resposta da UFODRIVE
Dear Ila,
Thank you so much for your kind words! We're delighted to hear that you had a first-class experience with us and that the car and process met your expectations.
Your satisfaction is our top priority, and it’s always rewarding to know when we’ve delivered a seamless and efficient service.
If there’s anything we can assist you with in the future, please don’t hesitate to reach out.
We look forward to serving you again soon!
Best regards,
The UFODRIVE Team
Gebuchtes Auto in Berlin wurde zum…
Gebuchtes Auto in Berlin wurde zum zweiten Mal vor der Anmietung von Ufodrive storniert ohne Grund. Man kann sich nicht auf den Vermieter verlassen wenn man das Auto wirklich benötigt.
8 de novembro de 2024
Opinião espontânea
Resposta da UFODRIVE
Sehr geehrter Simon,
Vielen Dank, dass Sie uns Ihr Feedback mitgeteilt haben. Wir möchten uns aufrichtig für die Unannehmlichkeiten entschuldigen, die Ihnen entstanden sind.
Bezüglich Ihrer Buchung in Berlin für den 20. Dezember möchten wir klarstellen, dass wir Sie rechtzeitig über die Situation informiert haben. Am 8. November haben wir Ihnen eine E-Mail gesendet, um Sie darüber zu informieren, dass der Standort in Berlin geschlossen wurde und Ihre Buchung daher leider nicht erfüllt werden kann. Diese Mitteilung wurde über einen Monat vor Ihrem geplanten Mietdatum versendet, damit Sie ausreichend Zeit hatten, alternative Arrangements zu treffen. Zusätzlich wurde Ihnen der volle Betrag Ihrer Buchung umgehend zurückerstattet.
Wir bedauern, dass diese Situation zu Enttäuschungen geführt hat, und verstehen, wie wichtig Zuverlässigkeit bei Ihren Reiseplänen ist. Bitte seien Sie versichert, dass wir kontinuierlich daran arbeiten, unsere Prozesse und Kommunikation zu verbessern, um Ihnen in Zukunft einen besseren Service zu bieten.
Sollten Sie weitere Fragen haben oder Unterstützung bei zukünftigen Buchungen benötigen, zögern Sie bitte nicht, uns zu kontaktieren. Wir hoffen, Sie unter besseren Umständen wieder bei uns begrüßen zu dürfen.
Mit freundlichen Grüßen,
The UFODRIVE Team
Really hard to fault
Mine was an all-round great experience. The registration and booking process was simple and the numerous videos and guides (how to find the pickup location, how to do various things with the car etc) were handy. The car, while relatively old for a rental, was spotless and didn’t put a foot wrong. The included charging costs were welcome and the charge point cards worked perfectly. My only criticism (and I’m having to work hard to come up with one) is that the app-based key feels a bit clumsy. Easily forgiven, though, and I’ll definitely book again.
1 de novembro de 2024
Opinião espontânea
Achtung, 1000 Euro weg! Ufodrive zieht Geld ohne Berechtigung ein!
Uns hat auf einem kameraüberwachten Parkplatz jemand einen Kratzer ins Auto gefahren. Obwohl wir nachweisen konnten, wer den Schaden verursacht hat und dies von der Polizei bestätigt wurde (er wurde auch zu einer Geldstrafe verurteilt), hat sich das Unternehmen geweigert, die Kaution rauszugeben. Abgesehen davon, dass 1000 Euro für einen Kratzer völlig übertrieben sind, hat sich Ufodrive auch überhaupt nicht um die Sache kümmern wollen und alle Anfragen einfach ignoriert. Wir hätten ein Gerichtsverfahren in Luxemburg führen müssen, um das Geld wiederzubekommen, das war uns zu teuer. Für Ufodrive lohnt sich Abzocke anscheinend mehr als Kundentreue oder ein guter Ruf.
2 de outubro de 2023
Opinião espontânea
Resposta da UFODRIVE
Vielen Dank für Ihre Nachricht. Wir möchten darauf hinweisen, dass wir Ihre Anfrage bereits beantwortet haben und es einen festgelegten Prozess gemäß unseren Allgemeinen Geschäftsbedingungen gibt, dem wir folgen müssen.
Wir verstehen Ihre Frustration und bedauern die entstandenen Unannehmlichkeiten. Bitte beachten Sie, dass wir uns bemühen, alle Anliegen unserer Kunden ernst zu nehmen und im Rahmen unserer Möglichkeiten zu bearbeiten.
Sollten Sie weitere Fragen haben oder zusätzliche Informationen benötigen, stehen wir Ihnen gerne zur Verfügung.
Mit freundlichen Grüßen
**Rating:** ★★★☆☆
**Rating:** ★★★☆☆
**Review:**
I have mixed feelings about my experience with UFODRIVE at their Dublin, Marlborough Street location. The concept of 24/7 car rental is convenient, but I encountered several issues that marred the experience.
Firstly, the inspection process both at pickup and return was problematic due to bad WiFi. Even their own WiFi (password Ufodrive2022) was slow and patchy, making it difficult to complete the necessary steps efficiently.
Returning the car on time should have been straightforward, but it ended up taking 30 minutes to close the rental with chat support, which was frustrating.
Additionally, the parking bays are quite awkward, especially bay 5. It was really tight and challenging to open the driver's door due to a beam being very close to it.
On the positive side, the vehicle I rented—a 2022 Polestar 2 Long Range Dual Motor with the Pilot Lite package—was excellent. It had a good range for an EV and was a pleasure to drive. There were a few quirks with charging it, but these can be resolved with an infotainment system reset (press and hold the home button for 30 seconds).
Overall, while the idea behind UFODRIVE is great, the execution needs improvement, especially regarding reliable internet connectivity, more efficient support, and better parking arrangements.
8 de julho de 2024
Opinião espontânea
Super Kundenservice!
Kann nur von dem Kundenservice sprechen, super super schnelle unkomplizierte Hilfe nach aussperren aus dem Auto. Ornela hatte super schnell geholfen und wir konnten nach wenigen Minuten wieder ins Auto. Als Empfehlung aufjedenfall die Chat Funktion benutzen!
12 de junho de 2024
Opinião espontânea
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