UFODRIVE  Opiniões 

453
TrustScore: 4.5 em 5

4,5

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Members should be allowed access dash cam usb as I could be driving VIPs \executives and if I crashed myself and VIPs would need to view the footage. Secondly get rid of the €500 deposit as no other... Ver mais

Classificada 5 em 5 estrelas

Cars are in great condition. Pickups and returns are e easy and convenient. There are always some issues with Teslas, but that’s not UFOs fault. The only minor thing is the app which looks more like a... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Mine was an all-round great experience. The registration and booking process was simple and the numerous videos and guides (how to find the pickup location, how to do various things with the car etc)... Ver mais

Classificada 5 em 5 estrelas

Un service client qui est à l'écoute 24/7, une équipe formidable et des voitures récentes, très bien entretenu. Ufodrive est présent dans plusieurs pays, clairement l'essayer c'est l'adopter... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Agência de aluguer de carros
  2. Local de partilha de carros
  3. Empresa de software
  4. Serviço de transporte

Escrito pela empresa

UFODRIVE is a radically better car rental experience. 100% Digital, 100% Electric - we make car rental fast, simple and easy. With revolutionary technology, UFODRIVE manages your electric journey meaning you never have to worry about range and charging. We even cover the cost of charging throughout your journey. UFODRIVE reduces the average 50 minutes at a rental desk to 2 minutes. Simply Arrive & Drive - No queue, No paperwork, No complex insurance or hidden extras. Zero emissions mobility combined with carbon credits for every customer to be used against future rentals! Our unique UFObays are located at premium city and Airport locations where customers can rent prime electric cars like Tesla, Polestar & VW. Delivery & subscription also available in selected markets. Launched in 2018, UFODRIVE has grown rapidly across Europe and the US and receives overwhelmingly positive customer feedback. Now available in 30 locations across 10 countries with many more on the way. Plan and manage your rental, access your car, and interact with our super responsive customer support team - all done seamlessly via the UFODRIVE App.


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

453 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,5

Todas as opiniões

(453)

1 opinião nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 4 em 5 estrelas

Just perfect

The expérience is great for many reasons. But the 1st one is your team:
- open minded
- listening client request
- flexible to find solutions
- available to answer any question
...
Great job, great team

Thx

23 de fevereiro de 2023
Classificada 5 em 5 estrelas

Undoubtedly the best renting company.

Undoubtedly the best renting company in my experience, cars in perfect condition, the entire experience it is totally user friendly, very and fast, no hidden cost and also great support from the company for any question you may have.

14 de janeiro de 2023
Classificada 5 em 5 estrelas

The ease of using the app

The ease of using the app, quality of the Tesla and affordability of the rental and ease of extending the rental were great. The location of the drop off /pickup zone in Austin is not great, not even my uber driver could find it due to roadworks and one way streets.
Also, use of the app to lock/unlock the car is fine if you are a local but could foreigners like me not have a dongle or keycard left in the car to avoid the heavy international roaming charges every time I sign onto the local network.

5 de fevereiro de 2023
Classificada 5 em 5 estrelas

Super easy anf great renting

Online renting experinece was great. Without seeing anybody we fullfiiled the requirements and take the car from autopark. We were an a trip from Turkey, nd it was our first ride with a TESLA. It was great, thanks for the team supporting us online:)

1 de fevereiro de 2023
Classificada 5 em 5 estrelas

Easy access

Very straightforward. Great experience. Hopefully can be in all the cities. Will use this every time in San Francisco.

7 de fevereiro de 2023
Classificada 5 em 5 estrelas

We drive a Tesla M3 SR+ at home in the…

We drive a Tesla M3 SR+ at home in the north of Sweden. It was natural to look for a similar car when we wanted to rent for our trip to Luxembourg. We enjoyed the car so much that we even drove to Paris for a couple of days stay! Easy pick up and return. Just pay for how much you drive. The electricity is included. We sometimes charged over night at hotels and sometimes at Tesla SUC. Happy to recommend UFODRIVE!

30 de janeiro de 2023
Classificada 5 em 5 estrelas

Smart, user friendly, well priced.

Very neat app, excellent cars at a good price. Will definitely use again.

I had some complications with starting the rental with the app and getting to know Tesla, but help was super quick on the app’s chat, which is most important.

5 de fevereiro de 2023
Classificada 5 em 5 estrelas

Easy as pie

This was an incredibly easy process to book, pickup, and use this rental. The app works pretty well and when there is a question their chat is very responsive. Highly recommend.

20 de janeiro de 2023
Classificada 4 em 5 estrelas

Great service, not so great car.

I feel a bit bad about four stars for UFODRIVE because they did everything they said they would.

It was so easy to find my car in Luxembourg Airport, so easy to get into it and drive away. They delivered a Model 3 Tesla as promised, plus charging cards that seemed to be accepted everywhere so I didn’t have to spend a penny on fuel.

My issue, taking away a star, is the Tesla as a rental vehicle.

For a start, there’s no odometer. And you’re restricted to 150km/day. There’s no way to know how many you have done.

Secondly, when you hire a car, you’re in a different location to normal and in a different routine. Electric cars tend to need you to plan your charging. I parked in a car park, plugged in for 2.5 hrs and the battery went from 25% to 35%. I then had to drive 60km home. The battery was at 4% when I finally made it. I was getting warning messages from the car and on my phone from the UFODRIVE app. There were no charging stations between the city and where I was staying, according to the app.

Finally, on my last day, it was -4°C. I just couldn’t get the windows clear and didn’t have any de-icer as I’m away from home. The drivers mirror would also not unfold. So I poured mineral water on and waited. To try again I had to lock the car and unlock it as I didn’t want to force the mirror. But it wouldn’t lock as the kids were in it. So I had to get them out.

Then, on the motorway, I picked up the normal crud on the windscreen and the washers didn’t work. Presumably as there’s no engine there to keep the screenwash warm and not frozen. Also, I kept getting error messages as the various sensors were frozen over or dirty.

I also suspect that the UFODRIVE app has less functions than the Tesla app. When the car was charging, and I got back, the charging cable could only be unlocked from inside the car. So I’d have to unlock the car doors, get in, select the menu to unlock the charger, then get back out to take the cable out of the car. That should be available by the app.

So, it’s a great service, great idea, economical, but I’m not sure that the Tesla is a car to do it in, even though that was one of the things which attracted me.

11 de fevereiro de 2023
Opinião espontânea
Classificada 4 em 5 estrelas

Minor fault but great service.

As usual, the service from the staff at UFO was great and they worked hard to make things work.

The downside was that the virtual key for the car would not download to my phone. The end result was that they had to give me a physical card key. Technical issue, probably solved by now.

The car delivery & collection service was great. Way better than having to queue at a rental desk at the airport.

14 de novembro de 2022
Classificada 4 em 5 estrelas

The new era of car rentals

What I mostly appreciated is the possibility to rent a car 24/7, without queues and downtime.
I had a small issue to leave the parking (the exit ticket in the car didn't work) and the customer service was always available and fast in replying. At the end I had to buy a ticket to leave the parking and they refounded it very quickly in the following days.
A very positive experience.
The 5th star, as soon as they'll increase their presence at the main european airports.

1 de fevereiro de 2023

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