I had a really positive experience speaking with Tom Broughton. He was incredibly helpful, took the time to explain everything clearly, and made what felt quite confusing much easier to understand.... Ver mais
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Running a busy business I appreciate when suppliers are quick, effective and efficient. United Gas and Power ticked all these boxes, absolutely no stress, everything on time with great communication... Ver mais
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I have been dealing with Tom Broughton who is our account manager. He has been efficient, and communication brilliant, in setting up our new electrical supply on our new site. It was quick, easy,... Ver mais
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Tom M. is our account manger and we are are not easy customers when it comes to renewing - Tom has to requote because we take days to respond. But (and I am smiling as I type this) Tom always remains... Ver mais
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Informações sobre a empresa
Sobre UGP - United Gas & Power
Escrito pela empresa
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Since its establishment in 2013, United Gas & Power (UGP) has risen to become a premier business energy supplier in the UK, dedicated to crafting bespoke gas and electricity solutions for businesses. Known for stellar customer service and malleable contract options, UGP utilises a user-friendly online portal to ease energy management for clients. In line with sustainability goals, UGP offers green energy alternatives, aiding companies to shrink their carbon footprints while enhancing eco-friendly practices. Each client benefits from individualised guidance offered by dedicated account managers, who strive to help businesses in optimising energy use, trimming costs, and encouraging sustainable expansion. UGP is not just an energy provider, but an engaged partner that remains committed to steering your enterprise towards a more economical, sustainable future.
LEARN MORE ABOUT RENEWABLE POWER WITH UGP
Since its establishment in 2013, United Gas & Power (UGP) has risen to become a premier business energy supplier in the UK, dedicated to crafting bespoke gas and electricity solutions for businesses. Known for stellar customer service and malleable contract options, UGP utilises a user-friendly online portal to ease energy management for clients. In line with sustainability goals, UGP offers green energy alternatives, aiding companies to shrink their carbon footprints while enhancing eco-friendly practices. Each client benefits from individualised guidance offered by dedicated account managers, who strive to help businesses in optimising energy use, trimming costs, and encouraging sustainable expansion. UGP is not just an energy provider, but an engaged partner that remains committed to steering your enterprise towards a more economical, sustainable future.
LEARN MORE ABOUT RENEWABLE POWER WITH UGP
Top Rated Energy Supplier in the UK
Escrito pela empresa
- Business energy solutions from the UK's highest rated commercial supplier
- United Gas & Power fuels business growth with tailored energy solutions, user-friendly online management, top-tier customer service, and dedicated guidance, all while championing a greener, more cost-effective future.
Informações de contacto
Guiseley, LS20 8AH, Leeds, Reino Unido
- 08006696697
- salessupport@ugp.co.uk
- ugp.co.uk
4,8
Excelente
1 mil opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da UGP - United Gas & Power
Thank you for your feedback! We’re pleased to hear our team helped ensure the change was completed on time. We really appreciate you taking the time to share your experience.
✨ The UGP Team
Naimh has been so helpful today and got…
Naimh has been so helpful today and got my query sorted!!
8 de abril de 2026
Opinião espontânea
Resposta da UGP - United Gas & Power
Thank you for your feedback! We’re delighted to hear that Niamh was able to help and get your query sorted quickly. We’ll be sure to pass on your kind words to her.
✨ The UGP Team
Excellent Customer Service
Excellent Customer Service, Niamh, is very efficient and helpful.
2 de abril de 2026
Resposta da UGP - United Gas & Power
Thank you for your kind feedback! We’re really pleased to hear that Niamh provided such efficient and helpful support. We’ll be sure to pass on your kind words to her.
✨ The UGP Team
Great customer service, fast response to queries and excellent support
Running a busy business I appreciate when suppliers are quick, effective and efficient. United Gas and Power ticked all these boxes, absolutely no stress, everything on time with great communication throughout and a great price too. Thanks to the team, and well done
1 de abril de 2026
Resposta da UGP - United Gas & Power
Thank you for your fantastic feedback! We’re delighted to hear that our team provided quick, efficient support and made the whole process stress-free for you. We understand how important that is when running a busy business, so it’s great to know we delivered on that for you.
We really appreciate your kind words and look forward to continuing to support you.
✨ The UGP Team
Highly Recommended
I had a really positive experience speaking with Tom Broughton. He was incredibly helpful, took the time to explain everything clearly, and made what felt quite confusing much easier to understand.
He was patient, knowledgeable, and genuinely went above and beyond to help. It’s rare to come across that level of service these days. Highly recommended. ⭐⭐⭐⭐⭐
31 de março de 2026
Opinião espontânea
Resposta da UGP - United Gas & Power
Thank you for your fantastic feedback! We’re delighted to hear that Tom was able to make things clear and straightforward for you, and that his support made such a positive difference. Providing patient, knowledgeable, and genuinely helpful service is exactly what we aim for.
We’ll be sure to pass your kind words on to Tom — he’ll really appreciate it. Thank you again for your recommendation.
✨ The UGP Team
Took two months to get new contract…
Took two months to get new contract details from them standing charge went from 39p to £1.40 a day and because they took so long to get me a contract and I was out they have charged £4.50 a day standing charge and they don’t state the rates on website😡😡😡😡
A lot better deals out there with honest companies
16 de março de 2026
Opinião espontânea
Resposta da UGP - United Gas & Power
Hi Kath,
Thank you for taking time to leave us a review.
The out of contract prices can be found on our website here.
https://www.ugp.co.uk/support/faqs/contracts/
We do not have any information to be able to contact you with regards to looking at your prices and potentially offering you a backdate on the rates to help with the charges.
Unfortunatley out of contract prices are always high with commericial energy but I am sure we can help.
Please contact us at your earliest convenience and ask for Tim in Sales who would be happy to help.
Thanks,
UGP
Seamless transition and very easy to…
Seamless transition and very easy to navigate their portal.
10 de março de 2026
Resposta da UGP - United Gas & Power
Thank you for your feedback! We’re really pleased to hear that your transition to UGP was seamless and that you’ve found our portal easy to use.
✨ The UGP Team
Latoya
Latoya, a Customer Services Advisor has been amazing! Thank you Latoya
9 de março de 2026
Opinião espontânea
Resposta da UGP - United Gas & Power
Thank you for your lovely feedback! We’re so pleased to hear that Latoya provided such great support. We’ll be sure to pass on your thanks to her — she’ll really appreciate it.
✨ The UGP Team
Two great assets to UGP
Tom and Sophie are both brilliant in getting us signed up to new contracts.
2 de março de 2026
Resposta da UGP - United Gas & Power
Thank you for your great feedback! We’re really pleased to hear that Tom and Sophie were able to support you in getting your new contracts set up smoothly. We’ll be sure to pass on your kind words to them — they’ll be delighted to hear it.
✨ The UGP Team
Very impressed with the customer…
Very impressed with the customer service. Switching to UGP was quick and straightforward, which is unusual these days. Dylan Cawley and Sophie Walker were both a pleasure to deal with
27 de fevereiro de 2026
Opinião espontânea
Resposta da UGP - United Gas & Power
Thank you for your kind review! We’re delighted to hear that switching to UGP was quick and straightforward for you. Providing excellent customer service and making the process simple is exactly what we aim for.
It’s great to know Dylan and Sophie were a pleasure to deal with — we’ll be sure to pass your feedback on to them.
✨ The UGP Team
Customer service not helping me to fix…
Customer service not helping me to fix my contract and charge me with variable rate, they will only chase you for your bills but not doing anything. AVOID USING THEM!
16 de fevereiro de 2026
Opinião espontânea
Resposta da UGP - United Gas & Power
Hi Marco Wong,
Thank you for taking time to leave us a review. When you move into a property and do not set up a contract you will always get charged a variable price. We will request payment on this for the energy that is used.
Our sales team have been trying to get in touch with regards to setting up a contract but as this is a residential property we are unable to offer a business contract.
If you would like further information on this please get in touch with us and we would be happy to discuss.
Kind Regards,
UGP
Excellent customer service
Excellent customer service. The process of moving over to UGP has been made very easy - this is rarely my experience these days! Both Dylan Cawley and Sophie Walker have been excellent to deal with.
10 de fevereiro de 2026
Resposta da UGP - United Gas & Power
Thank you for your fantastic feedback! We’re delighted to hear that the move to UGP was made easy for you — that’s exactly the experience we aim to deliver.
It’s great to know that both Dylan and Sophie provided excellent support throughout the process, and we’ll be sure to pass on your kind words to them.
Thank you again for choosing UGP and for taking the time to leave a review.
✨ The UGP Team
Really easy to deal with
Really easy to deal with. Local company, had a personal account manager who always available to assist
5 de fevereiro de 2026
Resposta da UGP - United Gas & Power
Thank you for your kind feedback! We’re really pleased to hear you found us easy to deal with and valued having a dedicated account manager on hand. Providing local, personal support is something we’re proud of.
We appreciate you choosing UGP and look forward to continuing to assist you.
✨ The UGP Team
Resposta da UGP - United Gas & Power
Thank you for your lovely feedback! We’re really pleased to hear that our team were polite, knowledgeable, and went the extra mile to assist you. Providing helpful, attentive service is something we take great pride in.
We appreciate you taking the time to leave a review.
✨ The UGP Team
poor experience
poor experience,
surely they should agree rate before sending ducu sign. however this didnt happen and rate very last page small written. when we ask why they keep saying you sign document. cowboy style
16 de janeiro de 2026
Opinião espontânea
Resposta da UGP - United Gas & Power
Hi Suleyman,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t meet expectations.
Based on your reviews in general, it does seem that you have had a number of issues relating to energy supply with a number of suppliers in the past and we are sorry to hear this is again the case.
In terms of the contract issued via the broker, the DocuSign contained two pages — one confirming the site details and the other clearly setting out the agreed unit rates and charges. This was sent for review and signed electronically.
If this contradicted rates previously discussed with your broker and you feel like you have been misold we would like more information on that.
That said, we absolutely understand that the unit rate is the most important part of the decision, and this should always be clearly highlighted and understood before any contract is signed.
If this wasn’t communicated clearly or confidently at the time, we regret that and will take this on board.
We’d welcome the opportunity to review this with you directly and address any outstanding concerns. I know our customer service manager has been in contact with you on this. If you would like to discuss this further feel free to get in touch.
Fantastic experience signing up to UGP
Fantastic experience signing up to UGP. Stress free as a business owner, a smooth change of supplier.
1 de janeiro de 2026
Opinião espontânea
Resposta da UGP - United Gas & Power
Thank you for your great feedback! We’re delighted to hear that signing up to UGP was a smooth and stress-free experience. Making the change of supplier simple for business owners is exactly what we aim for.
We really appreciate you choosing UGP and look forward to supporting you going forward.
✨ The UGP Team
Had a very positive experience with…
Had a very positive experience with UGP.
From the outset, communication was clear, responsive, and professional. Aakash, our main contact was particularly helpful, he took the time to explain everything clearly, answered all our questions promptly and made the whole process straightforward.
The service provided was efficient and well managed and felt supported throughout. Its refreshing to work with an energy company that is transparent and easy to deal with.
Would happily recommend UGP to others
7 de janeiro de 2026
Opinião espontânea
Resposta da UGP - United Gas & Power
Thank you for taking the time to share such detailed feedback. We’re really pleased to hear that your experience with UGP has been so positive and that the communication throughout was clear, responsive, and professional.
It’s great to know that Aakash was able to explain everything clearly, answer your questions promptly, and make the process straightforward. Providing a transparent, well-managed service where customers feel supported is exactly what we aim for, so it’s fantastic to hear this came across.
Thank you again for your recommendation — it’s very much appreciated.
✨ The UGP Team
Brilliant Customer Service
Ever since we joined UGP the customer service has always been brilliant which was very important to us. We had always struggled with other utility companies prior to this but since we have been dealing with our dedicated account manager, Thomas Knapp, we have had no issues and everything has been dealt with efficiently and he couldn't be more helpful. Couldn't recommend this company enough for great pricing and customer service.
23 de dezembro de 2025
Opinião espontânea
Resposta da UGP - United Gas & Power
Thank you very much for taking the time to leave such a positive review. We’re delighted to hear that the level of customer service has made such a difference for you and that your experience with UGP has been smooth and hassle-free.
Thomas Knapp will be really pleased to hear your kind words — having a dedicated account manager who can deal with everything efficiently is exactly the experience we aim to provide. We’re also glad to know our pricing and service continue to meet your expectations.
Thank you again for the recommendation and for choosing UGP.
✨ The UGP Team
Reece, got it done!
Reece, as always, was helpful, got the job done and sorted all the background work.
We have spent a lot of time going around in circles iwth energy consultats, but Reece is clear, to the point and saves all the "messing about".
Assisted with contract overlap and new account issue well. *****
11 de novembro de 2025
Opinião espontânea
Resposta da UGP - United Gas & Power
Thank you for the fantastic feedback! We’re really pleased to hear that Reece was able to cut through the noise, handle the background work, and get everything sorted efficiently. It’s great to know his clear and straightforward approach made a real difference, especially after dealing with challenges elsewhere.
We’ll be sure to share your kind words with Reece, and we truly appreciate your continued trust in UGP.
✨ The UGP Team
Great Serice from UGP
Reece from UGP has always been in regular contact with me and was helpful in making the move to UGP run smoothly but also in helping to advise on and resolve issues with our previous suppliers too.
16 de dezembro de 2025
Resposta da UGP - United Gas & Power
Thank you for taking the time to leave such a positive review. We’re really pleased to hear that Reece has been helpful and kept in regular contact throughout your move to UGP, as well as supporting you with issues involving your previous supplier.
We’ll be sure to pass your kind feedback on to Reece, and we appreciate you choosing UGP.
✨ The UGP Team
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