Appalling customer service. Issue with sizing with one hat ordered. We had received free gifts and were insistent they be returned even though I was ordering a replacement (and would return the gifts... Ver mais
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Leia as opiniões dos outros
I purchased a Tilley hat eleven years ago, and wear it regularly during the summer, especially when golfing. It is comfortable and gives good protection. Their promise is to guarantee the product for... Ver mais
Had been hunting for a packable waterproof rain coat for a while, happened upon the Tilley Rain Poncho and it's reviews were all positive. The range of colours it comes in are subtle and understated,... Ver mais
Only one hat in my size so little choice but that was ok. Delivery a little longer than we are used to these days - 7 - 10 days. Hat itself exactly as described and helped enormously on a long plan... Ver mais
Informações sobre a empresa
- Loja de chapéus
- também em
- Loja de chapéus e bonés
- Loja de equipamentos e roupas para actividades ao ar livre
- Loja de roupa
Escrito pela empresa
Designed in Canada since 1980. Tilley represents a lifetime investment that's rich with stories that have travelled the globe. True to a time honoured design philosophy, Tilley balances form with function, style with innovation, and gives classics a modern spin. Our products are designed and crafted to withstand the test of time. We thoughtfully select quality materials with features that enhance the outdoor experience. We design locally, and produce responsibly. We exclusively feature Canadian designed headwear and apparel and maintain high standards, at home and abroad. We are committed to sustainability through the use of natural and recycled materials, and sustainable fibers.
Informações de contacto
Unit F5 Helston Business Park, TR13 8FZ, Helston, Reino Unido
- 01326 574402
- info@tilley-uk.com
- uk.tilley.com
Sem histórico recente de solicitação de opiniões
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Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Previously purchased Tilley products
Previously purchased Tilley products and found them to be of good quality and competitively priced. The ordering to fulfilment process was easy to work through... so, once again, happy with my new purchase (Summer hat).
Item excellent
Item excellent, gilet is not quite as capacious as previous Tilley Gilet, but nicer material and smarter appearance.
Great hats
Great hats, just wished delivery was slightly quicker
The hat was unfortunately the wrong…
The hat was unfortunately the wrong size. The returns process was excellent and very efficient. Annoyingly not being able to exchange for the correct size especially when it is s/m m/l is frustrating.
Excellent quality
Excellent quality, well priced and good experience throughout.
Tilly hats are great
Tilly hats are great! By mistake I now have three! But I have had difficulty in registering the one I bought a couple of weeks ago.
Returning a (Chinese made) over size…
Returning a (Chinese made) over size hat and choosing a Canadian made replacement, which arrived quite quickly, was straightforward and easy.
Great service
Great service, great price and a great quality hat as always...my 4th to my collection :-)
As advertised
As advertised, made in Canada.
Arrived quickly. Good item.
Had to return items as too big for me
Had to return items as too big for me, but very pleased with the service I got & the returns process, which was hassle free & very easy. Had to get hat elsewhere as Tilley didn’t have my size, but will definitely use again.
Very pleased with the product and the…
Very pleased with the product and the service was excellent
Pretty much the best hat out there
Good selection of products that are superior in construction to other brands. The hat is absolutely first rate and replaces a Tilley hat I've had for about 40 years. Hopefully I'll not need to purchase another one. 5 stars for the product. However 4 stars for the purchasing experience. Unfortunately I made a mistake on my initial order. I found the process from there a little 'clunky'. Any problems and you send an email but unfortunately this isn't responded to until 2 or 3 days after it's sent. If, like me, you wish to cancel or amend an order this is problematic as by that time the order has been processed and cannot be altered. This means the incorrect order is dispatched and has to be returned and a second order made. In my experience other retailers are quicker to respond and orders can be cancelled, or amended, quickly prior to dispatch. The person who responded to my emails was very very helpful indeed however the administrative procedure prevented a speedier response/resolution.
lovely hat
lovely hat! good experience but still not confident on the correct sizing method
Great products
Great products. Best sun hats money can buy - I have two! Couldn’t get through to anyone to discuss problem with insert but otherwise all went well. Would recommend.
TILLEY HIKERS HAT
I purchased a Tilley T4MO-1 Hikers Hat on 08/06/25.
The sizing is awful and despite following the Tilley sizing guidelines a 7 1/2" is too small.
Also the design of the lace as a chin strap is an absolute nonsense for a hat costing £76.00.Either stits in a proper corded chin strap or don't have one at all.
Disappointed!!
First class service and a first class…
First class service and a first class product in the airflo men’s sun hat
Patience Brother Cadfael!
My Wanderer hat arrived within 2 weeks from ordering,so not fast.. BUT well worth the wait!
Excellent product
Excellent product. Very well designed and constructed. Fit is accurate. Does what it says on the tin. Some delays in delivery but responded very rapidly and positively to my queries
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