First time customer due to local vet no longer supplying the dog food I need. Items were ordered easily online and were delivered really quickly and well packaged. I've set up an 8 week timed deliver... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Quick and Friendly Delivery as always from the couriers who delivery the dogs food from Virbac. Consistent time, date and no bashed about goods. Excellent.
I ordered a Zenifel gel diffuser as one of my cats was getting quite stressed due to construction work next door, and was starting to growl and hiss at my other cats, when he normally interacts with t... Ver mais
A empresa respondeu
Unfortunately my cat was sick after eating the dry food. I spoke to a Virbac representative who were very helpful and stated that there had been no other reports regarding sickness. Virbac seem to be... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Advancing the health of animals with those who care for them every day, so we can all live better together. This is our purpose. Established by vets, dedicated to animal health In 1968, Pierre-Richard Dick, a vet from Nice, drew upon his training at the Pasteur Institute, an internationally renowned centre for biomedical research, and founded Virbac. His desire was to provide vets, farmers and pet owners worldwide with a set of innovative solutions to fight and protect against animal diseases. More than 55 years later and we remain an independent business. Supported by a team of in-house vets, we're moving forward together to shape the future of animal health. As animal health experts we know that nutrition is a pillar of preventive medicine and an essential means of ensuring good pet health. So, our vet nutritionists formulated VETERINARY HPM® to be high in protein, low in carbohydrates and packed with nutritional benefits that promote the health and quality of life of our pets. Our range of dog and cat healthcare products provide owners with solutions for their pets' everyday needs. Whether it’s dental care, joint support, hygiene or calming solutions, we’ve got you and your furry companion covered. We don’t just talk a good talk, our products are award-winning too!
Informações de contacto
Reino Unido
- webshop@virbac.co.uk
- uk.virbac.com
4,7
Excelente
375 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent food
Excellent food (G1) which our Wired Haired Vizsla enjoys. Delivery is next day.
26 de fevereiro de 2026
Resposta da Virbac UK Webshop
Dear John
We're thrilled to hear your Wirehaired Vizsla enjoys our VETERINARY HPM Digestive Support food!🐾 Thank you for your great feedback.
Zen Dental Chew
At nine o'clock my golden retriever looks at her watch and informs me that it's time for her zen chew. A small portion in her Kong toy before getting the remainder of the chew. It's then time to conk out. The chews are superb although a bit pricey. However, this time we took advantage of a special price deal. As always, a swift delivery equals a happy customer and an equally happy dog. By the way her teeth are looking better too.
16 de fevereiro de 2026
Resposta da Virbac UK Webshop
Dear Gary,
Thank you for your wonderful review.
It’s great to hear that our VeggieDent Zen Chews have become such a highlight of her night routine. We're so glad we could get your order delivered swiftly. Here's to many more happy, healthy smiles!
Very easy service to use.
Very easy service, takes away the concern of remembering to order our dog food, system works really well 👍
9 de fevereiro de 2026
Resposta da Virbac UK Webshop
Dear Lesley,
Thank you for your lovely feedback!
It’s wonderful to hear that our Subscribe & Save service is making life a little easier for you.
good if you subscribe
good price, good product and fast shipping. only would be better if the regular prices were closer to subscription prices
12 de fevereiro de 2026
Resposta da Virbac UK Webshop
Dear Atakan,
Thank you for your feedback. We’re pleased to hear you’re happy with our pricing, product quality, and delivery speed.
We truly value feedback from all of our customers and your comments have been shared.
easy to use site and prompt delivery of…
easy to use site and prompt delivery of products
11 de fevereiro de 2026
Resposta da Virbac UK Webshop
Dear Anne,
Thank you for your feedback.
We are pleased to hear that you found our website easy to use and that your order arrived on time.
Fast delivery and excellent food product
Fast delivery and easy web purchase. The packaging for both delivery and the sachet for food is excellent construction and seals well. The food pellets are moist and our fussy HUSKY loves them. They have encouraged him to eat and drink more.
10 de fevereiro de 2026
Resposta da Virbac UK Webshop
Dear Paul,
Thank you so much for your wonderful feedback.
It's great to hear that your delivery arrived promptly and met your expectations. Most importantly, we're so glad your Husky is thriving on VETERINARY HPM Digestive Support! Thank you for taking the time to share your experience.
The reason I haven’t given a 5 star…
The reason I haven’t given a 5 star rating is because I am having problems regularising the time interval between deliveries as the website is a little difficult to use.
I will review again, following my next delivery, when I hope the issue is resolved.
22 de janeiro de 2026
Resposta da Virbac UK Webshop
Dear John,
Thank you for your honest feedback.
We are sorry to hear you’ve experienced some difficulty adjusting your delivery intervals; we want this process to be as seamless as possible for you. Please feel free to contact our customer service team, who will be more than happy to support you and ensure everything is set up perfectly for your next delivery.
A great selection of foods wet & dry…
A great selection of foods wet & dry for dogs & cats .I purchased for my sister's cat which suffered from digestive/ stomach problems .this food helped as cat wouldn't eat top brand cat food.delivery quick.
9 de fevereiro de 2026
Resposta da Virbac UK Webshop
Dear Joseph,
Thanks so much for sharing your experience with us. We are thrilled to hear that our selection of products provided the relief your sister's cat needed. We’re happy we could get the order to you quickly.
Great products and very reasonable…
Great products and very reasonable prices, delivery quick too.
21 de janeiro de 2026
Resposta da Virbac UK Webshop
Dear Lesley,
Thank you for the five star review!
We're delighted to hear you're pleased with our prices and delivery speed. We really appreciate you taking the time to share your feedback.
Fast delivery of a quality products…
Fast delivery of a quality products that my cats enjoy while losing a Kg each.
8 de fevereiro de 2026
Resposta da Virbac UK Webshop
Hello Michael,
Thank you for your review. We’re so glad your order arrived quickly and, even better, that your cats are successfully reaching their health goals. It’s wonderful to be part of their journey to staying fit and happy!
Highly recommend
Super fast delivery, cheaper on subscription. My cats took to it straight away and the fat one is losing weight at a great steady rate and her health is much improved, she is starting to play again which is a joy to see, would highly recommend
8 de fevereiro de 2026
Resposta da Virbac UK Webshop
Dear Selena,
That's wonderful to hear! We're delighted that the transition to VETERINARY HPM was so seamless and that you're seeing such positive health improvements in your cat. We’re glad the subscription is making things easier and more affordable for you, too.
We truly appreciate you taking the time to provide your feedback.
Resposta da Virbac UK Webshop
Dear Siobhan,
Thank you for your review.
We're so glad to hear that your order arrived on time and everything arrived safely.
I have to have my dog on prescription…
I have to have my dog on prescription diet for life . Virbac has been brilliant with regards to fast delivery i have it on subscription now so not only does that save me money but i get updates of when my delivery is due and money being taken.Easy access to amend delivery dates or amend the timescale . On the odd occassion i have contacted customer services i have had professional and friendly advise would highly recommend them .
4 de fevereiro de 2026
Resposta da Virbac UK Webshop
Dear Karie,
Thank you so much for sharing your experience with us.
It's wonderful to hear that our subscription service and delivery updates are making life a little easier for you. We'll be sure to pass your kind words along to our customer service team, they'll be delighted to know their support made a difference.
Great product and service as expected.
6 de fevereiro de 2026
Resposta da Virbac UK Webshop
Hello,
Thank you for your lovely feedback. We're so glad everything was as expected.
Excellent company for special food
Email you every step of the way with updates of your order 👍
6 de fevereiro de 2026
Resposta da Virbac UK Webshop
Dear Cheryl,
That is fantastic to hear. Our goal is always to make things as simple and stress-free as possible, so your feedback means a lot.
So Helpful and Friendly
18 de janeiro de 2026
Resposta da Virbac UK Webshop
Dear Howard,
That's wonderful to hear! So glad we could help.
Great service and delivery
6 de fevereiro de 2026
Resposta da Virbac UK Webshop
Dear Gael,
That's fantastic to hear! We're so pleased your delivery arrived smoothly and met your expectations. We really appreciate you taking the time to share your positive experience.
Value for money
Quick delivery and a good price will definitely order again when my dog needs more
17 de janeiro de 2026
Resposta da Virbac UK Webshop
Dear Sue,
We truly appreciate your feedback.
There’s nothing better than knowing your dog is well-fed and you’re happy with the value. We’ll be ready and waiting with another speedy delivery whenever you need us!🐶
Subscription changes difficult
I have a subscription with you, which was initially a really convenient way to buy my dog’s food. However, she doesn’t get through the food as quickly as I thought she would. I am a terrible estimator! I have tried several times to change my subscription and each time the webpage times out. I will be calling to do this this week but am disappointed it’s such a difficult process.
3 de fevereiro de 2026
Resposta da Virbac UK Webshop
Dear Karen
Thank you for your honest feedback.
We're so sorry for the technical issues you have faced while updating your subscription.
Our customer service team is available to help. Please give us a call at your earliest convenience and we'll get it sorted.
Very Pleasant Company
Very nice Company to deal with, prompt service and it works out better to buy direct.
2 de fevereiro de 2026
Resposta da Virbac UK Webshop
Dear Julie,
Thank you for your lovely review. We’re thrilled to hear you’ve had such a positive experience dealing with us directly.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.