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Classificada 1 em 5 estrelas

Having registered and activated through my email I was surprised when I tried to log in and was told I was a Risk and prevented from using Ukash. Spoke to customer service who told me I failed some so... Ver mais

Classificada 1 em 5 estrelas

Had the same problem as so many others. Cancelled the card before the 10th April deadline to avoid fees. Since then, after sending details of my bank account for a refund have heard nothing. Makes you... Ver mais

Classificada 1 em 5 estrelas

I topped my card with £900 to pay for flights online and it didnt work... i contacted customer services who made me send them photos of my passport and bank statements, then told me i need to send... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Set up a direct debit for me using another account number stealing my money and now threatening to take me to court. Never talk to the same person passed from advisor to advisor. Harassing me afte... Ver mais

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Muito mau

TrustScore: 1 em 5

138 opiniões

5 estrelas
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1 estrela

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Todas as opiniões

(138)

6 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

never seen so many un published gotchas and poor knoweldge of systems by staff

I purchased two cards for myself and my wife so that we could limit any loses when we were travelling to Greece (we haven't been yet so lord knows what will happen if I get any issues whilst out of the UK)
First I was unable to link my debit card to my account so that I could male payment on to the cards in a click, then I loaded the IPhone app to my IPhone and couldn't get this to work and was told there was no support for the app, even though I had downloaded.
Then I paid money on to my wife's card using my debit card, the money went on to my card...mmmm so no problem I see you can transfer money to another UKASH card, so I try to transfer to my Wife's card, message you are trying to transfer too much, try a lower value, I do this right down to ten euros, still no joy so I log another support call with the operators who pretty much by standard escalate to another department straight away, the SLA is 24-48 working hours, if I'm on holiday and have an issue on a Thursday afternoon I could wait till Monday.
I work for a large corporate and customer service is everything, if my copier breaks it gets fixed quicker. This is real everyday cash and if I were on holiday and had to spend my time chasing this all day my holiday would be ruined. Don't rely on this company take another card and a hit on the fees.

11 de julho de 2014
Opinião espontânea
Classificada 5 em 5 estrelas

so easy to use .an save

had to pay for a holiday i had booked online with a french company, sent the money from my bank to ukash , then payed online , saved around £60 in fee,s etc, will be using the card at all the toll roads on our drive across france , no more searching for change !!! brilliant

11 de julho de 2014
Opinião espontânea
Classificada 1 em 5 estrelas

Unreliable card never arrived in time. Poor communications. Failed to refund In the agreed time in fact was even longer than their statutory time. Would not recommend to others

Very disappointed and not satisfied with the service. Card never arrived in time for holiday was delivered later than their maximum time slot. Poor communications with staff. They agreed to refund within 3 days. In fact it took over the stated 10'days that they state I. Their website. Would strongly not recommend to others. In the end had to use a Thomas Cook pre paid card which worked excellent .

11 de julho de 2014
Opinião espontânea
Classificada 5 em 5 estrelas

Easy process, great rates, well worth it IMO

I heard about Ukash through a variety of sources and decided to try it out for my recent European break. Process is very easy, rates are really good and there didn't appear to be any hidden charges. You need to get this more than a week in advance though as it can take up to 7 days to get your card.

11 de julho de 2014
Opinião espontânea
Classificada 5 em 5 estrelas

Follow Up Review - Use in Spain & France

Have just returned from Spain and France. Card worked as expected and no charges for cash-point use or non-sterling transaction fees. Only down side is the App to manage the card is fiddly, but this is a quibble and could be very easily sorted. Great way to travel and a must for any trip to a Euro zone destination.

11 de julho de 2014
Opinião espontânea
Classificada 5 em 5 estrelas

Going places.............

great exchange rate, easy to use website, great communications - highly recommended if you prefer to use pre-paid cards abroad rather than taking cash !!

11 de julho de 2014
Opinião espontânea
Classificada 2 em 5 estrelas

Not impressed with customer service.

I cannot really review because I haven't had a chance to use the card yet. I reset my password and somehow locked my account. I emailed customer service and received the usual automated reply promising to contact me within 24 hours. That was 3 days ago and I am now on holiday in Euroland with no means of loading money onto the card. Poor back up service.

11 de julho de 2014
Opinião espontânea
logótipo da Ukash

Resposta da Ukash

We’re sorry to hear that you cannot use your card. Please call our customer services on 0044 20 71278042 between 0800-22:00 GMT so that we can help

Classificada 1 em 5 estrelas

Poor communication

Made a enquiry to where card was,they say reply in 24 hrs. It was 3 days. Very poor log in unreliable . Not happy.

11 de julho de 2014
Opinião espontânea
logótipo da Ukash

Resposta da Ukash

We’re sorry you haven’t received your card, we aim to deliver cards within 7-10 days. Please contact our customer services on 00800 007 12345 between 0800-22:00 GMT so that we can help.

Classificada 1 em 5 estrelas

Unusable

Put £500 onto a euro card and £500 on a usd card followed activation instructions entered a pin and card numbers arrived on holiday and card not useable at cash machine. So now using regular account and getting charged £2.50 a transaction

11 de julho de 2014
Opinião espontânea
Classificada 3 em 5 estrelas

Website improvement

I have signed up for the Euro card to take on my holiday's. I think it would be easier for customers if the exchange rates where on the first page of the website with a link to top up your account from there. Rather than having to sign in to your account straight away just to get the rates.

11 de julho de 2014
Opinião espontânea
Classificada 1 em 5 estrelas

Transferred amount was debited twice from my account in error, told refund will take 10 working days and travel card took 9 days to arrive

I read the reviews for Ukash and the article on moneysavingexpert which highly recommended Ukash due to its good exchange rates and having no fees compared to other travel debit cards. Although it was fairly new and untested I thought I'd give it a go. Firstly the amount (£1000) that I transferred to the card into dollars was debited twice from my account by accident. I had to apply for a refund which I was told would take around 10 working days. The card was ordered on 1st Aug and only arrived on the 10th Aug, the day before I was due to leave the country. The customer services team were easily contactable but have offered no real apologies or compensation for this inconvience. Hard to see me using this service again.

11 de julho de 2014
Opinião espontânea
logótipo da Ukash

Resposta da Ukash

We are sorry that you had a bad experience. This issue only affected a small number of customers and has been resolved. Our customer service have contacted you to ensure that your money has been returned today. We do hope that you will continue to use Ukash Travel Money Card.

Classificada 5 em 5 estrelas

Amazing product

I have purchased a travel money card for my holiday this summer which had the best exchange rate and features within the market. Easy payment abroad, widely accepted and I can even withdrawal money at bank machine for free.

10 de julho de 2014
Opinião espontânea

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