Uk Flooring Depot Opiniões 

Stuff left on drive for an 80year old to move and a palate to dispose of also!

Some of the flooring has arrived damaged,
I have sent photos, twice & chased up but not a response to resolve this!
I need a resolution ASAP.

The product is good
Delivery company at onset for samples was poor but otherwise everything was fine

Really helpful customer service with quick delivery, great company to deal with

Great choice, super customer service with keen prices as well.

Says 1-5 days delivery its now over a week and still waiting for my delivery

Delivered on time and was a nice quality flooring

Was very beautiful

Great choice of wooden flooring that we were looking for at an excellent price. The floor looks great now that it's down.
Flexible delivery options too.

Great communication. I had to order just one more pack of laminate flooring. Very good service, the package was delivered quickly and also got a small refund which always helps. Highly recommend this firm

Flooring reallly nice quality and went together well.

A month of chasing and three different prices

I contacted UK Flooring Depot for vinyl flooring to be supplied and fitted. After providing measurements, photographs and selecting the flooring, I was quoted £320 in writing.

Despite repeatedly chasing for a month, I was subsequently quoted £347 and then approximately £550 for the same measured job. The fitting date also changed, and I repeatedly had to resend or explain information already recorded in our WhatsApp conversation.

I relied on their written quotation and tried to coordinate the fitting with other trades, but was ultimately left at the last minute without either flooring or a fitter.

Their final response was that they “understand my predicament,” without acknowledging that their own delays, mixed messages and contradictory prices had created it.

An extremely frustrating and time-consuming experience. I cannot recommend this company.

Update: Following this review, the company contacted me to ask that I remove it. I explained that I would consider any substantive written response or proposed resolution, but none was provided. Their final response was: “No problem, suit yourself. Matter is closed.”

Everything was delayed !!!

Not All the flooring came at the same time
Communication is really poor

The flooring came and was damaged
The glue still hasn’t arrived

I ordered the LVT sample I was going to order for my kitchen. I found it to be of good quality and the service was pretty quick. I would recommend them to anyone. Thanks!

The worst experience I have ever had with a company.

They delivered the wrong colour of flooring twice, and two staff members, including the sales manager; confirmed on the phone the colour was wrong, but one via email said it was correct.

I was assured I would be given compensation as I have lost money due to twice booking in contractors to fit the flooring and paid deposits, which both times had to be cancelled due to the company sending me the exact same wrong colour twice. I also had to take unpaid time off work for the 2nd and 3rd delivery which again was no fault of my own.

The company blamed the courier but can’t take ownership of the fault on their side.

I have been chasing regarding my compensation for a week and been getting ignored / palmed off.

The courier doesn’t give you a time that they will deliver so I had to drag 332kg of flooring up/ down from my 2nd floor flat with no help as a post partum woman a total of 5 times due to no fault of my own. This has been extremely difficult on my body.

They then declined my request for compensation stating that I had put a negative review up so the management team wouldn’t give compensation as a result. They asked if I would remove or edit the negative review.

I pushed back and explained clearly consumer guidelines which state this type of practice is not allowed, to which they finally gave me compensation and advised there was “confusion” on my side and that the initial refusal of compensation wasn’t linked to my negative review, even though I have messages from them which state so in black and white.

A few days after getting my compensation I then received a notification from trustpilot that the company has flagged my review as potentially belonging to another company. This is not the case. This review is for this company and their unprofessional behaviour continues. Avoid at all costs.

I would not waste your time or money dealing with this company as they have behaved extremely unprofessionally throughout.

Amazing brand ! High quality . I loved the samples they provided

The flooring is fabulous, a proper feature floor. Already received lots of comments on how fabulous it looks.