Had some issues with some damaged flooring this has been resolved with new flooring now been delivered & phone call to apologise which was very much appreciated
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Escrito pela empresa
Welcome to UK Flooring Depot, your premier destination for quality flooring. With a legacy spanning 30 years, we specialize in offering a curated selection of flooring options. While we don’t provide installation services,our knowledgeable team is here to guide you through choosing the perfect flooring for your space. Explore our collection and elevate your surroundings with durable and stylish flooring from UK Flooring Depo
Informações de contacto
Reino Unido
- ukflooringdepot.co.uk
4,4
Excelente
112 opiniões
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Amazing experience with UK Flooring Depot
UK Flooring Depot made the whole process so easy from start to finish. They were professional, friendly, and gave great advice to help me choose the perfect herringbone flooring to match the light, airy feel I wanted in my home. The colour and style recommendations were spot-on, and the end result looks amazing. Highly recommend!
26 de junho de 2025
Opinião espontânea
Material, speed and helpful
Quality of materials was top notch, speed of service was fast, and the team were helpful on the phone
16 de julho de 2025
Opinião espontânea
Order arrived with fork damage to 1 of…
Order arrived with fork damage to 1 of the
packs . E-mailed them the same day about 2weeks ago for a replacement pack or refund and I haven’t heard a thing back since . Rubbish customer service.
24 de junho de 2025
Resposta da Uk Flooring Depot
Thanks for your feedback. We’re sorry to hear about the damage, but we’ve checked our records and cannot find any follow-up or missed emails from you after the initial message. If there was a delay in reply, we do apologise, that's not the service we aim to provide.
That said, if you still haven’t received a resolution, please get in touch with us directly so we can sort it out properly. We’re happy to help when given the chance.
UK Flooring Depot
So far so good
So far so good, arranging an exchange currently after ordering the wrong thickness but they’re dealing with everything promptly. Will definitely be using them again and sharing results on my socials.
27 de junho de 2025
Opinião espontânea
Great Company. Great products at great prices.
I have placed 3 orders with this company now. 80 metres in total of 2 different laminates.
They are very helpful. The manager goes above and beyond to meet needs and delivery requests.
The products are an amazing price and great quality.
Delivery is quick and friendly.
A1.
2 de junho de 2025
Opinião espontânea
Fantastic quality
After a slight blip in finding some of the floor boards damaged, which was dealt with really quickly & replacements sent out. The quality of the flooring is outstanding & well worth the money. The click system was really easy to install. I’d advise anyone thinking of purchasing this floor to watch the installation video, it really helped us. My husband & I highly recommend this company for great quality products
29 de maio de 2025
Good Flooring. Good price and easy to lay.
Great flooring and a great price. It went down very easily. I will now use this company for all my flooring.
28 de maio de 2025
Resposta da Uk Flooring Depot
Hi Mr. Simpson,
Thank you for your great feedback! We’re pleased to hear that you found our flooring high-quality, affordable, and easy to install. Providing excellent products at competitive prices is what we aim for at UK Flooring Depot.
We look forward to being your trusted flooring supplier for all your future projects across the UK!
Best regards,
The UK Flooring Depot Team
Verbally Abused by Sales Manager Over…
Verbally Abused by Sales Manager Over the Phone – Shocking Experience
I placed an order for flooring and underlay with UK Flooring Depot on Wednesday, 28th May. By Monday, 2nd June, I noticed the order still hadn't been dispatched. I reached out via live chat and email but received no response. I tried again the next day, still nothing.
On Tuesday, 3rd June, I finally received a call from someone named Mohammed, who introduced himself as the Sales Manager. He informed me that my order was delayed due to a bank holiday, which, bizarrely, had occurred before my order was even placed. He couldn't confirm whether my order had even been dispatched.
I explained that I had flooring fitters scheduled for Friday, 6th June, and needed the materials delivered before then. I simply asked for clarity or confirmation on delivery. Instead, Mohammed told me I’d have to wait for a call back but couldn't give me a time or date. Given my tight timeline, this uncertainty was unacceptable.
What followed was completely unprofessional and, frankly, disturbing. Mohammed began raising his voice, repeatedly talking over me, and refusing to let me speak. When I tried to explain the urgency of the situation, he laughed, and when I told him it was inappropriate to laugh, he responded that he was laughing because I "didn't know how to listen to his points" The call ended with him telling me to “f off” and that he is going to cancel my order.
I was absolutely shocked and appalled by the verbal abuse and total lack of professionalism, especially from someone in a managerial position. Being sworn at, mocked, and shouted over by a company representative is something I never imagined I’d experience.
To make matters worse, I’ve received no confirmation of cancellation, no email, nothing. I now have to contact my bank to initiate a chargeback.
I strongly urge others to avoid this company. This was beyond disgraceful, and no one should be subjected to such treatment.
3 de junho de 2025
Opinião espontânea
Resposta da Uk Flooring Depot
Dear Mr, Roxy Roberts
We take accusations of verbal abuse extremely seriously, and we categorically deny that any such behavior occurred during your call with our Sales Manager. Our team is trained and expected to act professionally at all times, and we stand by our staff in this case.
You mentioned that you placed your order on Wednesday, 28th May, and had not received a dispatch update by Monday, 2nd June. We acknowledge that response times were slower than usual during this period, which followed a national bank holiday. This did impact both warehouse processing and customer service capacity. While this isn’t the experience we aim to provide, delays at such times are unfortunately not uncommon, and we are actively working to improve this.
When our Sales Manager, Mohammed, contacted you on Tuesday, 3rd June, he explained that the bank holiday created a backlog in our dispatch system — affecting not only orders placed before but also those placed immediately after. This was conveyed to you to clarify, not confuse. If it came across differently, we regret the misunderstanding.
We fully understand your concern regarding the tight timeline with your scheduled flooring fitters. Mohammed advised that a call-back would be necessary to confirm details from the dispatch team — a standard procedure when real-time updates aren’t immediately available. While we appreciate your urgency, it was not possible to provide a fixed time without confirmation from logistics.
However, we must strongly deny your claims about the conduct of the call. At no point did our Sales Manager raise his voice, talk over you disrespectfully, laugh at you, or use any inappropriate or abusive language — including swearing. The claim that he told you to “f off” is entirely false and damaging. We record our calls for quality assurance, and we have reviewed the call internally to ensure full accuracy and accountability.
If you requested a cancellation, this will be processed in line with our standard procedures, and confirmation will be sent to your email address. If you have not received it, please reach out with your order number so we can follow up and ensure it's resolved promptly.
While we welcome all honest feedback — positive or negative — we will always defend our team against serious and unfounded accusations. Our goal is to deliver a respectful, professional service to every customer, and we stand by that commitment.
Sincerely,
Customer Experience Team
UK Flooring Depot
I recently ordered flooring online and…
I recently ordered flooring online and was pleased to receive my delivery in just 6 working days. While the item wasn’t an exact match to what I initially expected, I took the initiative to contact the manager for clarification. They kindly explained that the order was correct and that there might be slight variations in colour or pattern based on the images provided. They also suggested ordering free samples, which I found to be a valuable tip, good to know for next time ! I placed a second order and was extremely satisfied with my purchase! Overall, the service I received was very helpful and honest, and I appreciate their support throughout
the process.
14 de maio de 2025
Opinião espontânea
Resposta da Uk Flooring Depot
Hi Irem,
Thank you for sharing your detailed feedback! We’re glad to hear that your flooring delivery arrived promptly and that our team was able to provide clear and honest communication regarding colour and pattern variations.
It’s great that our free sample service helped you make an informed decision for your second order, and we’re delighted you’re extremely satisfied with your purchase. At UK Flooring Depot, we strive to offer transparent advice and excellent customer support to ensure a smooth flooring buying experience across the UK.
Thank you for choosing UK Flooring Depot, and we look forward to assisting you with any future flooring needs!
Best regards,
The UK Flooring Depot Team
New Herringbone laminate and carpet
Recently had my flooring done on my house after our renovation.
They had plenty of choices to meet my budget and the finish was great.
The workers considerate and minimise any mess.
Thanks again.
19 de maio de 2025
Opinião espontânea
Resposta da Uk Flooring Depot
Hi Asbath,
Thank you for sharing your experience! We’re delighted to hear that UK Flooring Depot provided a great range of flooring options to suit your budget and that you’re pleased with the finish of your new herringbone laminate and carpet.
It’s also wonderful to know that our fitters were considerate and ensured minimal mess during installation. We take pride in offering quality flooring products and professional service across the UK.
Thanks again for choosing UK Flooring Depot, and we look forward to helping you with any future flooring projects!
Best regards,
The UK Flooring Depot Team
Absolutely outstanding customer service…
Absolutely outstanding customer service and quality of the products, highly recommend
22 de maio de 2025
Opinião espontânea
Resposta da Uk Flooring Depot
Hi Karolina,
Thank you so much for your fantastic feedback! We’re thrilled to hear you found our customer service outstanding and are happy with the quality of our products. Your recommendation means a lot to us.
At UK Flooring Depot, we’re committed to delivering premium flooring solutions and exceptional service throughout the UK. We look forward to assisting you with any future flooring needs!
Best regards,
The UK Flooring Depot Team
I'm really happy with their service
I'm really happy with their service. Good communication
Delivery was really fast. And quality of the flooring looks good.
2 de maio de 2025
Opinião espontânea
Resposta da Uk Flooring Depot
Hi Josef,
Thank you for your positive feedback! We’re delighted to hear that you’re happy with our service, communication, and fast delivery. Providing high-quality flooring and excellent customer experience is our priority at UK Flooring Depot.
We hope you enjoy your new flooring, and we look forward to assisting you with any future projects!
Best regards,
The UK Flooring Depot Team
Flooring is amazing it is so nice all…
Flooring is amazing it is so nice all my family asking were I bought from and will be looking to purchase
Thank you
2 de abril de 2025
Resposta da Uk Flooring Depot
Hi Sharon,
Thank you so much for your wonderful feedback! We’re thrilled to hear that your flooring is amazing and that your family is impressed too. It means a lot to us that you’re recommending UK Flooring Depot.
We look forward to helping you with any future flooring purchases and making your home even more beautiful!
Best regards,
The UK Flooring Depot Team
Easy to deal with and quick delivery
Easy to deal with and quick delivery,
Floor only arrived today so can't wait to fit it to see how it looks
28 de março de 2025
Resposta da Uk Flooring Depot
Hi Mark,
Thank you for your great feedback! We’re pleased to hear that UK Flooring Depot was easy to deal with and that your flooring arrived quickly. We hope the installation goes smoothly and that your new floor looks fantastic once fitted.
If you need any support during the installation or have questions, feel free to reach out. Thanks again for choosing UK Flooring Depot!
Best regards,
The UK Flooring Depot Team
100% Luxury, Quality and Durable flooring
Sample sent ASAP. Made it easy to assess quality of flooring, Great.
3 de abril de 2025
Resposta da Uk Flooring Depot
Hi Phollywood,
Thank you for your fantastic feedback! We’re delighted to hear that our prompt sample delivery helped you assess the luxury, quality, and durability of our flooring. At UK Flooring Depot, we’re committed to providing premium flooring solutions with fast and reliable service across the UK.
If you need any assistance with your next flooring project, feel free to reach out—we’re here to help!
Best regards,
The UK Flooring Depot Team
Good website which is easy to use and…
Good website which is easy to use and free samples.
2 de abril de 2025
Resposta da Uk Flooring Depot
Hi Jeffery,
Thank you for your positive feedback! We’re glad you found the UK Flooring Depot website easy to use and appreciated our free sample service. Making it simple and convenient to explore quality flooring options is important to us.
If you need any further assistance, we’re here to help!
Best regards,
The UK Flooring Depot Team
The sample is great
The sample is great, and I look forward to ordering more to have my bathroom floor done
28 de março de 2025
Resposta da Uk Flooring Depot
Hi Norman,
Thank you for your positive feedback! We’re glad you’re happy with the quality of your flooring sample from UK Flooring Depot. It’s fantastic to hear you’re planning to order more for your bathroom floor — we’re confident our flooring will help transform your space beautifully.
If you need any assistance or advice when placing your order, please don’t hesitate to get in touch.
Thanks again for choosing UK Flooring Depot!
Best regards,
The UK Flooring Depot Team
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