Dear Ms Palmer,
I’m sorry to hear how disappointed and upset you feel about the outcome of your treatment, particularly given the time, money and hopes you invested in achieving an improvement.
We understand that your concern is not simply that the result was not perfect, but that you feel you have seen little or no improvement at all. We appreciate that you proceeded with treatment having a positive expectation of what it would achieve, and we understand how frustrating and disappointing this must feel.
As outlined in our consent information, individual results can vary and, in some cases, more than one treatment session may be required to achieve the desired result. However, we appreciate that this does not take away from your disappointment or fully address your concerns about your individual outcome.
Following our conversation, we would very much like to offer you a complimentary clinical review so that a clinician can assess the treated areas and discuss your concerns with you in more detail. This would not commit you to having any further treatment, and we completely respect your decision should you not wish to proceed with additional sessions.
If you would prefer not to attend the clinic in person, we can also arrange a telephone consultation with a clinician and, where appropriate, explore whether photographs may assist with the review.
We genuinely want to understand your concerns fully and ensure that you have the opportunity to discuss your outcome with a clinician. The offer of a complimentary review remains open should you wish to take this up.
In the meantime, we wish you all the best and hope we can assist in addressing your concerns.
Kind regards,
UK Vein Care Team
