UK Windscreens Opiniões 

Resposta da UK Windscreens

22/10/2026

Hello Mr Hayes,

Thank you for taking the time to leave us a review, we appreciate all feedback (good or bad!).

We are sorry to hear that you are less than pleased with the service provided by our approved partner in your area. Many windscreen companies in the UK subcontract work to smaller independent subcontractors, this is fairly standard practice with even AutoGlass subcontracting jobs in the same way. We do not see any reason why this would be an issue for yourself, or anyone else for that matter, so long as the job is completed.

Having looked into this, we can see that a complaint was raised and we investigated this. Unfortunately, we do not offer telephone support. We appreciate you contacted us by both email and WhatsApp however, after replying to your email, it was not effective to continue the discussions across two platforms (Email and Whatsapp) which is why we continued via email.

Once photos were provided of the windscreen, we had to forward these on to our approved partner to get their input. The delay in receiving this response contributed to the delay on our part in replying. However, once we had received a response, we immediately contacted you and offered a resolution. The total time for resolution of this case was 1 working day, which we believe is more than acceptable given the nature of the complaint.

Our approved partner has provided a full account of the appointment, making it clear that they were using PPE gloves throughout the duration of contact with the glass. Unfortunately, it came to light that the only person touching the glass with no protection was yourself. Despite this, we have agreed to provide compensation which equates to around 12.5% of the total job cost. We believe this is a satisfactory level of compensation, given the minor inconvenience this may have caused.

We have taken all of your feedback onboard and will look to instruct our approved partners to ensure all glass panels are clean before they complete the job. We appreciate this should come as standard and have expressed to you, via email, how this fell short of our expected standards.

We hope the compensation will provide some form of resolution to this matter and we can part ways amiccably.

Thank you for using UKWindscreens, we wish you every success in the future.

Resposta da UK Windscreens

19/05/2026

Good morning,

Thank you for your review.

When a VRM is entered on our website, this does not perform an automatic lookup. We use our feature questions to help identify the correct glass for a vehicle. The VRM is used for us to perform a glass lookup when a booking is made.

If a feature question is answered incorrectly, this can result in the wrong glass option being shown.

Unfortunately, we can't seem to find any reference to a booking under your name, nor for the amount you have referenced. We have sent a request for further information, so we can locate your booking and identify what happened. Please respond to this.

Thank you,
UKWindscreens Limited

Resposta da UK Windscreens

14/03/2026

Hello,

Thank you for your review.

You mention we are ignoring emails, but that is not the case. We replied to your email on Wednesday March 11th, offering a refund of almost 25% of the total cost. We have not received any response from yourself since then.

Leaving false reviews can cause serious harm to businesses, we urge you to either remove this review or at least edit it and remove the false accusations.

Thank you

Resposta da UK Windscreens

30/01/2026

Hello Mr Potter,

Thank you for taking the time to leave us a review. We would just like to clear up a few facts, so other users of TrustPilot can gain a clearer understanding of the issue at hand.

Firstly, no appointments were cancelled. We rescheduled your appointment twice, due to adverse weather. As we informed you, we are unable to carry out windscreen replacements in wet weather, as this risks the adhesive not curing properly. This is clearly stated in our terms, and all email communications at the time of booking. The final time we rescheduled was because our Bristol technician was involved in a serious road collision. We also explained this to you, which we were met with hostility and an obnoxious attitude towards our technician, who had to be admitted to hospital.

With regard to the payment being taken. We explained to you that bookings further than 5 days ahead of the time of booking have their payment taken at the 5 day mark; this is due to a time constraint on pending card payments. Due to the need to reschedule, this meant your appointment was more than 5 days from the time of booking.

We offered you a free cancellation, to which you accepted. We immediately made the refund, within seconds of receiving your confirmation. We didn’t withhold the money, nor refuse to refund it.

The emails we received from you were of a vulgar nature, full of obscenities and insults to both us and the technician.

We wish you all the best with your windscreen replacement elsewhere.

Kind regards,
UK Windscreens Ltd

Resposta da UK Windscreens

22/01/2026

Hello Paul,

Thank you for taking the time to leave us a review.

We're pleased to hear you had a great experience using our services. Communication is a big deal for us, we like to keep customers updated every step of the way.

We're glad we were able to get you back on the road in a timely manner.

All the best!

Resposta da UK Windscreens

22/01/2026

Hello Julie,

Thank you for taking the time to leave us a review. We're pleased to hear everything went as planned and the process was explained to you in detail. Communication is key for us!

All the best!

Resposta da UK Windscreens

22/01/2026

Hello Vicky,

Thank you for taking the time to leave us a review. Reviews are a big deal for us, no matter the rating. They allow other users to see the experience we provide.

We're pleased to hear everything went smoothly and you're now back on the road.

All the best!