Have ordered a Westlake bivvy table. Just arrived. I felt the legs are very fragile and just had a query that even though I have a two year guarantee. If a leg gets broken can you get a replacemen... Ver mais
A empresa respondeu
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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
First time visiting the store after moving, really excellent range of products. Bought hiking socks for myself and my wife plus a merino icebreaker top. Was served by Byron who was professional and f... Ver mais
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We purchased a product online from Blacks which was delivered in the wrong size much to our disappointment. After contacting customer service who were no help at all 0 stars!! we decided to phone Ulti... Ver mais
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It was an efficient sale and delivery of goods which are a perfect fit. It is such a shame that Chelmsford will have no affordable outdoors shop for people to visit and try on particularly as the... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Ultimate Outdoors - Chelmsford
Escrito pela empresa
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Informações de contacto
Unit 2B The Meadows, CM2 6FD, Chelmsford, Reino Unido
- 01245 204533
4,6
Excelente
295 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Jeremy was very helpful and checked out…
Jeremy was very helpful and checked out the back to see if I had an order set aside. He then got me down a tent from the highest shelf and price matched to the website. Very helpful and great customer service.
23 de julho de 2022
Opinião espontânea
Resposta da Ultimate Outdoors - Chelmsford
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Ultimate Outdoors Customer Care Team
Thanks Byron very helpful got…
Thanks Byron very helpful got everything I needed cheers. Graham Ireland
22 de julho de 2022
Opinião espontânea
Resposta da Ultimate Outdoors - Chelmsford
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Ultimate Outdoors Customer Care Team
Excellent service and products
Excellent service and products, fast delivery and clear prices.
21 de julho de 2022
Resposta da Ultimate Outdoors - Chelmsford
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Ultimate Outdoors Customer Care Team
Thank you to Jeremy who was extremely…
Thank you to Jeremy who was extremely helpful today!
21 de julho de 2022
Opinião espontânea
Resposta da Ultimate Outdoors - Chelmsford
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Ultimate Outdoors Customer Care Team
Resposta da Ultimate Outdoors - Chelmsford
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Ultimate Outdoors Customer Care Team
Worked very well on testing but have…
Worked very well on testing but have not used it in anger yet see how it works in the field
21 de julho de 2022
Resposta da Ultimate Outdoors - Chelmsford
Hi Andy,
Your review means a lot to us so thank you for taking time out of your day to rate us.
We’re pleased that your experience was a good one.
I hope you have a great week!
Kind Regards
Aimee,
Ultimate Outdoors Online Reviews Team
Friendly staff and good range of clothing and equipment
First time I’d been in the store, all the staff were helpful and friendly. Large range of clothing and outdoor gear.
Rene was very helpful and informative when choosing my walking shoes.
Recommend!
17 de julho de 2022
Opinião espontânea
Resposta da Ultimate Outdoors - Chelmsford
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Ultimate Outdoors Customer Care Team
Great experience in this store…
Great experience in this store yesterday. Products I wanted in stock. Jason was helpful and efficient. On enquiring about sun protection level on sunglasses Tina was very helpful.
17 de julho de 2022
Opinião espontânea
Resposta da Ultimate Outdoors - Chelmsford
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Ultimate Outdoors Customer Care Team
Great store
Great store, great products, greats prices and great staff. Served by Rene and Kirstie who were very helpful and very polite. Will definitely come back
16 de julho de 2022
Opinião espontânea
Resposta da Ultimate Outdoors - Chelmsford
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Ultimate Outdoors Customer Care Team
Good selection, helpful staff
Had a good experience, Malcolm was very friendly, knowledgeable and helpful and the shop had a great selection.
15 de julho de 2022
Opinião espontânea
Resposta da Ultimate Outdoors - Chelmsford
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Ultimate Outdoors Customer Care Team
Excellent service
Visited the store today and received great service from Byron, who was very helpful and knowledgeable. Thank you very much!
15 de julho de 2022
Opinião espontânea
Resposta da Ultimate Outdoors - Chelmsford
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Ultimate Outdoors Customer Care Team
Family Camping stock up trip
Had to buy various items for a family camping trip to a festival. Rosie and Malcolm were extremely helpful, answering all my questions, even offering help to carry bulky items back to the car. Store if full of good quality, reasonably priced goods. I will be using again.
14 de julho de 2022
Opinião espontânea
Resposta da Ultimate Outdoors - Chelmsford
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Ultimate Outdoors Customer Care Team
Great Service! GREAT Range of Stock! Good deals offers-JULY 2022 CHELMSFORD
TINA and Aimee [instore] are a great tag team working together! and "May-a" [phonecall] was good too! - all thorough, helpful, knowledgeable, the staff instore come out and help you on the shop floor, climb ladders, pull items down off of high-ish shelving...
--Thank you, our company school appreciates your insightful tips and advice guidance!
Will be returning again... [and, today, itself]! :D
July 2022 - Chelmsford
12 de julho de 2022
Opinião espontânea
Resposta da Ultimate Outdoors - Chelmsford
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Ultimate Outdoors Customer Care Team
Very good service in store today
Very good service in store today. Served by the very helpful Dom. Gave me the info on the product I purchased and a great piece of advise to ensure that it works in the way it should. Product being an airbed. We have had 3 failing ones in the past. Good experience.
11 de julho de 2022
Opinião espontânea
Resposta da Ultimate Outdoors - Chelmsford
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Ultimate Outdoors Customer Care Team
Very helpful and friendly staff
Very helpful and friendly staff. Easy to look around, good prices and enjoyable experience. Thanks.
9 de julho de 2022
Opinião espontânea
Resposta da Ultimate Outdoors - Chelmsford
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Ultimate Outdoors Customer Care Team
Very Good customer service.
I went there today to buy a bag. I see the staff are are helpful and friendly.
6 de julho de 2022
Opinião espontânea
Resposta da Ultimate Outdoors - Chelmsford
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Ultimate Outdoors Customer Care Team
Staff were really helpful
Staff were really helpful, and answered any questions we had.
5 de julho de 2022
Opinião espontânea
Resposta da Ultimate Outdoors - Chelmsford
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Ultimate Outdoors Customer Care Team
We were served by Gavin who was helpful…
We were served by Gavin who was helpful and constructive. The first two sandals we requested were not available in my size but Gavin happily brought a further one that was.
5 de julho de 2022
Opinião espontânea
Resposta da Ultimate Outdoors - Chelmsford
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Ultimate Outdoors Customer Care Team
Great store & great staff
Went to the store to complete/update my kit for upcoming DofE and World Challenge expeditions. Very friendly team, very knowledgeable and very helpful staff especially Malcolm. Thanks for your help & your expertise!
4 de julho de 2022
Opinião espontânea
Resposta da Ultimate Outdoors - Chelmsford
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Ultimate Outdoors Customer Care Team
I went to the shop to buy some walking…
I went to the shop to buy some walking shoe and was served by Jason who help me make my choice. He was polite , helpful and knowledgeable and thank to Jason I am very happy with my purshase.
2 de julho de 2022
Opinião espontânea
Resposta da Ultimate Outdoors - Chelmsford
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Ultimate Outdoors Customer Care Team
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