I ordered a bathroom cabinet which unfortunately was on back order. What would have been an anxious experience was anything but. The level of customer service is beyond belief. Adam has kept me perso... Ver mais
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Leia as opiniões dos outros
Following on from my poor experience of this company, I am happy to say that I had a call from Adam who suggested an alternative item for me. Sadly it was not what I wanted and he has refunded my ori... Ver mais
Ordered a bath for £2000, two months later, after dozens of emails and phone calls, I have heard nothing back, no update on the order, no response to my request for a refund. I have now had to take th... Ver mais
We needed a replacement bath and side panel after a shower screen collapsed and badly damaged ours. Needless to say, it’s now discontinued, which posed a major problem as it fits into a restricted s... Ver mais
Informações sobre a empresa
Escrito pela empresa
One of the UK’s fastest-growing online bathroom retailers selling a range of showers, baths, taps, sinks & more from some of the biggest and best brands.
Informações de contacto
3,3
Aceitável
166 opiniões
Sem histórico recente de solicitação de opiniões
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Delivery was terrible
Delivery was terrible. 3 days in a row waiting in the house for it not to arrive on top of the previous day I waited in a week prior. Had to rechedule my own work, seriously inconvinient.
Shower had clearly been repackaged as plastic covers were missing on parts. Missed a crack in the bath, only discover at fitting. No reposnse when I emailed about it. I'm sure their Ts & Cs wouldn't have covered it but still makes Unbeatable / Bliss Bathrooms a poor experience.
Bath was damaged when the fitters went to install.
Reply. I paid £92 for delivery. Which I had to chase the while way through the process.
I would not have left a negative review if you had responded to my email from last week.
2 de agosto de 2022
Opinião espontânea
Resposta da Unbeatable Bathrooms
Hi Drummond,
Thank you for taking the time to leave your feedback. We're very sorry to hear that you feel this way. We take comments such as this seriously and are not reflective of our usual service.
It appears that the courier experienced some delays, of which you were notified as soon as possible. We sincerely apologise on behalf of the courier for the inconvenience caused.
Regretfully, there's no guarantee that fragile items such as ceramics won't accidentally obtain damage during transit. Despite doing everything we can to reduce the chances of any damage, we can't guarantee once they have been taken by the courier.
We advise customers to check deliveries before accepting. Upon notifying us of an item damaged in transit, we provide a replacement as soon as possible, subject to T&Cs. However, an alternate item was purchased by yourself elsewhere before the damage was reported to us, 1 month after it was delivered, allowing no time for us to provide the replacement.
The shower was ordered in brand new from the manufacturer. We will kindly request more information from the manufacturer regarding the packaging, if you'd like us to do so.
We hope this has helped to clear up any confusion. If you have any questions, please contact us directly and we will be happy to help!
All the best, Unbeatable Bathrooms
Items falsely advertised as in stock.
Items showing as available are in fact NOT available. Payment taken, then the inevitable apology email with a ‘3-4 week’ lead time. Avoid. Useless.
26 de setembro de 2022
Resposta da Unbeatable Bathrooms
Hi Paul,
Thank you for taking the time to leave your feedback. We're very sorry to hear that you feel this way. We take comments such as this seriously and are not reflective of our usual service.
We don't advertise items as "in stock" on our site. Items are available either from our warehouse, our partner warehouses or directly from the manufacturer themselves.
We clearly outline the delivery dates as estimates only and advise customers to enquire about an item before purchasing to avoid any disappointment.
Regretfully, the particular item you ordered wasn't in stock at the time of your purchase.
We hope this has helped to clear up any confusion. If you have any questions, please contact us directly and we will be happy to help!
All the best, Unbeatable Bathrooms
Nuie toilet unit…
Excellent service and very helpful item arrived before expected
11 de agosto de 2022
Opinião espontânea
Resposta da Unbeatable Bathrooms
Hi Mrs D,
Thank you so much for taking the time to leave your feedback! We're very happy to hear about your positive experience with us and hope that you'll choose us again in the future!
All the best, Unbeatable Bathrooms
Sales staff very helpful in providing…
Sales staff very helpful in providing detailed information over the phone about the product I wished to purchase and were able to ship the goods very quickly with no delivery charge. Overall excellent service.
27 de maio de 2022
Opinião espontânea
Resposta da Unbeatable Bathrooms
Hi Christopher,
Thank you so much for taking the time to leave your feedback! We're very happy to hear about your positive experience and hope that you'll continue to shop with us for any future bathroom projects!
All the best, Unbeatable Bathrooms
Spare parts on time
I bought a spare part for a tap, otherwise hard to locate. It arrived by Royal Mail as it was claimed it would. What more can you want?
23 de março de 2022
Opinião espontânea
Resposta da Unbeatable Bathrooms
Hi Kristian,
Thank you so much for taking the time to leave your feedback! We're very happy to hear about your positive experience with us and hope that you'll choose us again in the future!
All the best, Unbeatable Bathrooms
quick and efficient service from Jack…
quick and efficient service from Jack at Unbeatable Bathrooms
14 de março de 2022
Opinião espontânea
Resposta da Unbeatable Bathrooms
Hi Kate,
Thank you so much for taking the time to leave your feedback! We're very happy to hear about your positive experience with us and hope that you'll continue to shop with us for any future bathroom projects!
All the best, Unbeatable Bathrooms
Great company to deal with the staff…
Great company to deal with the staff particularly Jack and his colleague so helpful and pleasant.
22 de fevereiro de 2022
Opinião espontânea
Resposta da Unbeatable Bathrooms
Hi Nick,
Thank you so much for your kind words and taking the time to leave your feedback! We're very happy to hear about your positive experience with us and hope that you'll continue to choose us for future bathroom projects!
All the best, Unbeatable Bathrooms
Fast delivery Good price. Excellent.
After having problems with another company, I ordered a vanity basin from here, it arrived within a few days and was cheaper too!! Excellent fast service and fair pricing, Highly recommended....
17 de dezembro de 2021
Opinião espontânea
Resposta da Unbeatable Bathrooms
Hi Watki500,
Thank you so much for your kind words and taking the time to leave your feedback! We're very happy to hear about your positive experience with us and hope that you'll choose us again for your next bathroom project!
All the best, Unbeatable Bathrooms
This company has a very helpful…
This company has a very helpful customer service assistant named Adam, who was very helpful in helping locate a bathroom item that was in short stock via a different supplier.
Calling me especially, to provide this information, shows the dedication to his potential customers, his job and company.
Thanks for your support and help Adam.
10 de novembro de 2021
Opinião espontânea
Resposta da Unbeatable Bathrooms
Hi Haych,
Thank you so much for your kind words and taking the time to leave your feedback! We're very happy to hear about your positive experience and we're very glad that we were able to help with your order.
All the best, Unbeatable Bathrooms
Ti be avoided!
I placed an order (and paid) on September 25. After nearly 3 weeks I have emailed them to get an update on the status of the order and I was told that one of the items was no longer available (should they have not let me know before I had to chase them?). I then agreed to replace the item for an available one.
After 2 weeks with no signs of any delivery I sent a follow up email: No answer. A few days later I sent another email: no answer. The day after I called them. They said they would have checked and replied to my email. Nothing has happened. So far (October 20) I haven’t received the items and I haven’t received any answers about the status of the order. Frustrating, disrespectful, unprofessional. Avoid!
19 de outubro de 2021
Opinião espontânea
Resposta da Unbeatable Bathrooms
Hi Michele,
Thank you for taking the time to leave your feedback. We're sorry to hear that and sincerely apologise for the delay. We do our best to notify customers about any extended lead times as soon as possible.
I understand that our team have since responded to your email. I hope this has helped to resolve any issues.
All the best, Unbeatable Bathrooms
Absolutely fantastic service
Absolutely fantastic service. After having a nightmare with another company I decided to cancel my order and re-order all my items with Unbeatable Bathrooms. Not only were they cheaper, they actually pick up the phone, understand the need for speed and did what they could and the goods arrived even before they said it would. I would definitely order again.
12 de agosto de 2021
Opinião espontânea
Resposta da Unbeatable Bathrooms
Hi Jazz,
Thank you so much for your kind words and taking the time to leave your feedback! We're very happy to hear about your positive experience and that you'll be choosing us again for your next bathroom project!
All the best, Unbeatable Bathrooms
Great service I accidently clicked on…
Great service I accidently clicked on collection instead of delivery and they sorted it immediately with no extra cost
26 de março de 2021
Opinião espontânea
Resposta da Unbeatable Bathrooms
Hi Eve,
Thank you for taking the time to leave your feedback. We're very happy to hear about your positive experience with us and hope that you'll choose us again in the future.
All the best, Unbeatable Bathrooms
WOW! I’m speechless!
AMAZING SERVICE!! Great choice of products and super speedy delivery. I’m one very happy customer! Thank you!
24 de março de 2021
Opinião espontânea
Resposta da Unbeatable Bathrooms
Hi Kate,
Thank you so much for your kind words and taking the time to leave your feedback! We're very happy to hear about your positive experience and we hope that you'll consider choosing us again in the future.
All the best, Unbeatable Bathrooms
Stay well clear
The product they have on their website may show in stock but they are not, I had to chase for a refund, When they finally say they have refunded it shows as pending. Chased again to find out why its pending. No Answer. Every other company that has refunded me via PayPal has been instant, Appears they are happy to take your money but not give it back.
11 de março de 2021
Opinião espontânea
Resposta da Unbeatable Bathrooms
Hi Shane,
Thank you for taking the time to leave your feedback. We're very sorry to hear that you feel this way. We take comments such as this seriously and are not reflective of our usual service.
We don't advertise items as "in stock" due to the fact that they're available either from our warehouse, our partner warehouses or directly from the manufacturer themselves.
Unfortunately, this particular item was out of stock at the time of your purchase. We advise customers to check stock before purchasing to avoid any disappointment.
I can see that a refund was processed as soon as possible (the very next day) after the offered alternate products were deemed not suitable. Additionally, our team responded to all of your emails. Explaining that the refund showed as 'pending' while being processed by PayPal's eCheck system (a process over which we have no control).
We hope this has helped to clear up any confusion. If you have any questions or would like to discuss your order, please contact us directly and we will be happy to help.
All the best, Unbeatable Bathrooms
Recommended
Best price on the Internet for what I wanted, good personal comms and fast delivery, would recommend.
25 de fevereiro de 2021
Opinião espontânea
Resposta da Unbeatable Bathrooms
Hi Kel,
Thank you for taking the time to leave your feedback. We're very happy to hear about your positive experience with us and hope that you'll choose us again in the future.
All the best, Unbeatable Bathrooms
Unbeatable service!
In the last few months I have bought a Vitra basin and toilet and bottle trap and waste from them. I phoned several times with queries and have found all the staff incredibly helpful - Lucianna delayed the delivery of the toilet and basin for me to fit in with timings. More recently I spoke to Jack on a couple of occasions and he followed up my query with an unasked for phone call. When one of the accessories arrived slightly dented - on sending a photo Jack phoned to let me know that they were replacing it and even sent a courier to collect the damaged one - They really do give 'unbeatable' service!!!
25 de fevereiro de 2021
Opinião espontânea
Resposta da Unbeatable Bathrooms
Hi Claire,
Thank you for taking the time to leave your feedback and your very kind words. We'll be sure to pass your feedback on to our team and let them know of your positive experiences! We hope that you'll continue to choose us for your future bathroom projects.
All the best, Unbeatable Bathrooms
Great prices and really helpful staff
Great prices and really helpful staff. I had a query on a kitchen tap before buying and they contacted the manufacturer on my behalf and got back to me in an hour. I then ordered the tap and it arrived within 48 hours. I have now fitted the tap and all working perfectly.
22 de fevereiro de 2021
Opinião espontânea
Resposta da Unbeatable Bathrooms
Hi Michael,
Thank you for taking the time to leave your feedback. We're very happy to hear about your positive experience! We hope that you'll choose us again in the future.
All the best, Unbeatable Bathrooms
I ordered a shower screen but…
I ordered a shower screen but unfortunately I had an email to say the item would not arrive for a month due to supplier. I could not wait a month so cancelled my order and was given a refund within a week. Customer service could not have been any better, they answered the phone straight away and emailed me to keep me updated. The only reason for 4 instead of 5 stars was due to the item delay.
15 de fevereiro de 2021
Opinião espontânea
Resposta da Unbeatable Bathrooms
Hi Korriena,
Thank you for taking the time to leave your feedback. We're very happy to hear about your positive experience with our customer service team and apologise for the item delay from the manufacturer. We hope that you'll choose us again for your future bathroom projects!
All the best, Unbeatable Bathrooms
Stock not available and Price Match Guarantee worthless
Ordered a Grohe shower fitting to then be told they did not in fact have stock.
They did have a suitable alternative in stock but they were more expensive than most other retailers.
Asked to use their 'Price match Guarantee' and was immdiately declined.
Certainly should not be called 'Unbeatable Bathrooms'!
They have lost our business - purchased elsewhere.
10 de fevereiro de 2021
Opinião espontânea
Resposta da Unbeatable Bathrooms
Hi Nigel,
Thank you for taking the time to leave your feedback. We're very sorry to hear about your experience.
I can see that we haven't encountered this issue before, as we're able to price match the majority of products on our store. In this rare case, this particular item was not eligible to be part of our 'Price Match Guarantee'. We ask customers to request a Price Match prior to ordering to avoid any potential disappointments.
We sincerely apologise for the experience you encountered and we hope to keep you as a valued customer. If you have any questions or would like to discuss your order, please contact us directly and we will be happy to help.
All the best, Unbeatable Bathrooms
1-hole instead of no hole sink and no solution provided…
About a month ago bought a sink from them. I ordered a no hole sink to go with my wall mounted taps. It arrived on time. No issue there. I only opened the package a week or so after it arrived, when I was about to get it installed (my mistake, I should have opened it asap) only to discover a 1-hole sink.
I contacted them several attempts and finally got a response. I was told I had to paid £37 extra, since that was the current price difference with respect to the price at the time I bought (price is constantly updated in this site, when I check after i got the message the price difference was £8, but that's not even the point). I pointed to them that I was legally entitled to have the product I ordered at the price I ordered it to, but to no avail.
As I had builders home ready to finish the work I did not have the time to pursue the matter. I have been left with a sink with a hole, which is not ideal to my wall mounted taps. No the end of the world but certainly not a good experience. I won't be using them again, that much is clear.
18 de dezembro de 2020
Opinião espontânea
Resposta da Unbeatable Bathrooms
Hi Jose,
Thank you for taking the time to leave your feedback. We're sorry to hear about your experience.
I can see that the basin delivered to you was a 1 tap-hole variant, created as a draft order by one of our team members that you spoke to over the phone after our scheduled customer service closing hours.
It is possible that we misheard the tap-hole variant that you specified over the phone. Please accept our apologies if that was the case.
Because the draft order was sent to you via email to be checked, to ensure that all the information was correct, and was then accepted by yourself through completing the purchase, that would be why you received the 1 tap-hole variant as stated within the order.
I can see that we also offered to swap the basin, with the only additional cost being the price difference between the 1 and 0 tap-hole variants.
We sincerely apologise for the experience you encountered and we hope to keep you as a valued customer. If you have any questions or would like to discuss your order, please contact us directly and we will be happy to help.
All the best, Unbeatable Bathrooms
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