I ordered a bathroom cabinet which unfortunately was on back order. What would have been an anxious experience was anything but. The level of customer service is beyond belief. Adam has kept me perso... Ver mais
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Leia as opiniões dos outros
Following on from my poor experience of this company, I am happy to say that I had a call from Adam who suggested an alternative item for me. Sadly it was not what I wanted and he has refunded my ori... Ver mais
Ordered a bath for £2000, two months later, after dozens of emails and phone calls, I have heard nothing back, no update on the order, no response to my request for a refund. I have now had to take th... Ver mais
We needed a replacement bath and side panel after a shower screen collapsed and badly damaged ours. Needless to say, it’s now discontinued, which posed a major problem as it fits into a restricted s... Ver mais
Informações sobre a empresa
Escrito pela empresa
One of the UK’s fastest-growing online bathroom retailers selling a range of showers, baths, taps, sinks & more from some of the biggest and best brands.
Informações de contacto
3,3
Aceitável
166 opiniões
Sem histórico recente de solicitação de opiniões
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Não respondeu a opiniões negativas
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Poor customer service
Poor customer service
Tried to return a sink and asked them the best way to do that. No help. I had to figure it out for myself and unfortunately my courier smashed the sink in transit...turns out you need to transport on a pallet but unbeatable bathrooms couldn't be bothered giving any guidance.
I bought another sink from them but no discount given and no value assigned to the returned stand. They just kept that intact item which is worth £100. Screwed me on that too.
Promised multiple times to call me back to give me an update on my request for a reduction on the second sink but never contacted me. They fobbed me off with excuses about not wanting to give away their price points or there was a slither of ducttape on the box which meant it wasn't original packaging. Basically scrambling for excuses not to do the right thing. I offered to withhold my experience in return for a goodwill gesture, they said they would call me back but guess what...never did.
Pretty annoyed about the whole experience but mostly annoyed by the lack of care. They simply didn't care about the fact I lost £700 due my inexperience of shipping porcelain and their total lack of concern once they had my cash.
4 de dezembro de 2020
Opinião espontânea
Resposta da Unbeatable Bathrooms
Hi David,
Thank you for taking the time to leave your feedback. We're sorry to hear about your experience.
I believe our team spoke to you regarding returning the order and suggested transporting the item using a pallet, as well as providing alternative options such as Parcel2Go.
We've taken your feedback on board and have amended our website to provide customers with clearer instructions on returning fragile items. We try our best to reply to all customers but due to the current circumstances and our reduced staff numbers, this has regrettably taken longer than usual in some cases.
Unfortunately, because the frame and basin come as one item and can't be purchased separately, we're unable to refund you for the frame.
If you have any questions, please feel free to contact us directly and we'll be happy to help.
All the best, Unbeatable Bathrooms
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