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undercover.co.uk Opiniões 683

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TrustScore: 4.5 em 5

4,6

Loja de roupa
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Leia as opiniões dos outros

Classificada 4 em 5 estrelas

I do like undercover for their bras. I like their gemm bras but sizing can be a little bit out. Ordering is easy and straightforward and I’ve never returned anything yet. Some good value stuff on thei... Ver mais

Classificada 5 em 5 estrelas

I bought a very nice lightweight Dressing Gown for my husband but it was too large. I packed it up very neatly and returned the same day received. The return via Royal mail was quite easy to complete... Ver mais

Classificada 5 em 5 estrelas

The sports bra is a perfect fit, exactly as described, and very comfortable. I tried it out by wearing it for two consecutive 18 hour days, the second of which was very energetic including dance perfo... Ver mais

Classificada 5 em 5 estrelas

Great company, Very easy website to use, excellent quality, very competitive prices.Very fast delivery Only one small problem with an exchange I needed to do,not easy to work out but luckily my son he... Ver mais

Informações sobre a empresa

  1. Loja de roupa
  2. Loja de moda infantil
  3. Loja de moda masculina
  4. Loja de moda feminina

Sobre undercover.co.uk

Escrito pela empresa

TP Image

Welcome to Undercover, where comfort meets sophistication in the world of sleepwear and underwear. At Undercover, we believe that the foundation of a great day starts with a great night’s sleep, and that begins with what you wear to bed.

Our journey began with a simple mission: to revolutionize the nightwear experience by combining luxurious materials with timeless designs. We understand that sleep is essential, and so is feeling good in what you wear. That’s why we meticulously craft each piece using only the finest fabrics, ensuring that every garment is not just a treat for the senses but also built to last.

Our collection ranges from elegant silky pyjamas to cosy cotton sets, each thoughtfully designed to cater to your individual taste and comfort needs. We take pride in our attention to detail, from the delicate stitching to the perfect fit, so you can unwind in style.

What sets Undercover apart is our commitment to quality and customer satisfaction. Our dedicated team is passionate about delivering not only exceptional products but also an exceptional shopping experience. We strive to ensure that every interaction with us is seamless and satisfying, from browsing our website to receiving your beautifully packaged nightwear.

At Undercover, we’re more than just a brand; we’re a promise of quality, comfort, and elegance. Join our community of satisfied customers who have discovered the difference a good night’s sleep can make. Thank you for choosing Undercover, where every night is an opportunity to indulge in pure comfort.

Sleep well.

Shop Now

Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

683 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 78% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais
Classificada 4 em 5 estrelas

I do like undercover for their bras

I do like undercover for their bras. I like their gemm bras but sizing can be a little bit out. Ordering is easy and straightforward and I’ve never returned anything yet. Some good value stuff on their website. Will deffo shop there again.

18 de fevereiro de 2026
Classificada 5 em 5 estrelas

Prompt service and a comfortable product.

I have been looking for new bras which, as a mature lady, are comfortable and well supporting though I am only an A cup size. I needed the bras quickly as I am about to go on a big trip abroad. Very prompt service, despite New Year being in the way and then lovely comfortable bras.

28 de dezembro de 2025
Classificada 1 em 5 estrelas

Will I get my order?

I made an order on 5th Dec and I haven't had any despatch information. No reply from my email, calls are not answered.

11 de dezembro de 2025
Opinião espontânea
logótipo da undercover.co.uk

Resposta da undercover.co.uk

Hi Claire,
I’m sorry to hear there has been an issue with the delivery of your order. If you could contact us with your order number, we’ll be able to look into this further for you.
Please also check your junk or spam folder for any replies from us. We respond to all messages daily, but unfortunately our emails can sometimes be filtered into junk folders.
kind regards
Vikki

Classificada 4 em 5 estrelas

Vest top

Easy to order, arrived when expected. I ordered some womens cotton vests which are of good quality but not a snug comfy fit.

29 de outubro de 2025
Classificada 2 em 5 estrelas

Poor quality and fit

Underwear arrived as expected and is cotton, but the item; long, shorts type underwear, fits very poorly, no shaping, so goes down at waist and up thighs at the back. Legs are finished with a bulky, tight hem, waist has been finished with cheap elastic. Material is very thin, rough seams, item looks horrible and feels very cheap, not comfortable. Will not be buying anymore of these.

6 de novembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Poor sizing and not at all soft…

Poor sizing and not at all soft material. Wasted money as even though I did not try on, they were just compared with existing items I cannot return them. Would not buy again.

29 de outubro de 2025
logótipo da undercover.co.uk

Resposta da undercover.co.uk

Hi Pamela
I am sorry to hear that you are not happy with your item. I have had a look through all of our messages and I can not see any correspondence from you regarding this. If you could please contact our customer service team on help@undercover.co.uk regarding this so we are able to provide a suitable solution for you.
Kind regards
Vikki

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