The staff helped me greatly with picking up some clothes for my woman. She loved the feel of the materials as well as fit. Very knowledgeable and very helpful support from the brand. Can't praise enou... Ver mais
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Horrible. Impossible to get contact, when you urgently need it. Offered solutions not actually functioning in real life. The advertised contact possibilities not existing and now waiting weeks for ans... Ver mais
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I had a problem with package that was lost by Fedex. I got the new package the next day. WOW!
I would rate this company minus if it was an option. There was an item missing in my order not only that I made a return for one item a few weeks ago and not received a refund. I’ve tried to contact c... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de moda feminina
- também em
- Loja de fatos de banho
- Loja de lingerie
- Loja de roupa
- Loja de roupa interior
- Loja de roupas de praia
Escrito pela empresa
We design for women who dream big, like to push boundaries from time to time, and aren’t afraid to truly live. We want to tell their stories and inspire them to reach for more – in fashion and beyond. Our pieces are designed to complement personal style. They work just as well for a Saturday night out as they do for lunch with friends or a day at the office. We blend sensuality with everyday ease, because we believe one doesn’t exclude the other. One thing matters most to us: that you feel confident wearing our designs. That’s why we also share our tips and styling tricks – so you can play with fashion on your own terms.
Informações de contacto
2,8
Aceitável
21 opiniões
Sem histórico recente de solicitação de opiniões
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Respondeu a 100% das suas opiniões negativas
Geralmente leva mais de um mês para responder
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Poor quality and way overpriced
Poor quality and way overpriced. A red flag for me should have been their sizing, S, M, L, instead of band and cup sizes.
I ordered three bras from here. One arrived with the underwire poking out. When I sent the company pictures asking to send a new bra, their response was, send us the bra and we will investigate. I paid over $100 on that bra. No, you send me a new one... They refused so I asked for a refund. I kept one bra that I thought fit well. 2 months into wearing this bra maybe like 6 times. I washed it in a lingerie bag, as I do all my bras. I have primarily lace bras and they all hold up well. This one broke already. The "lace", which is really just cheap polyester fibers, much thinner than my other lace bras, broke away from the sides close to the clasp. So I emailed the company asking for a refund, because clearly their products have quality issues. They stated, in a very condescending tone "Am I to understand that you washed this bra in the washing machine and not by hand?" Nothing else, no, we are happy to help you get a refund, or replacement. Nothing. Just my fault I guess... Y'all if a bra can't hold up a handwashing cycle in the washing machine, in a lingerie bag, it's a bad quality bra. That's all I have to say. No handwashing would have prevented this low quality item from not ripping.
Whoever reads this, safe your money. These are cheap waaaay overpriced bras and will not last you long (if they will even fit to begin with).
18 de julho de 2024
Opinião espontânea
Resposta da Undress Code
We’re sorry to hear that our products did not meet your expectations. We understand how disappointing it is when a product doesn’t perform as expected.
When it comes to sizing, we’re always happy to help customers find the right fit - our team is available to provide guidance based on individual measurements and preferences.
Regarding the quality concern, we need to receive and inspect the product before we can properly assess the issue and determine the appropriate resolution. This is why we asked you to send the bra back rather than replacing it based on photos and we were genuinely sorry that this solution didn't work for you.
We also clearly recommend hand washing on our website, as this helps minimize the risk of damage and extends the life of lingerie. While we understand that this may not have been the washing method you chose, we’re sorry our communication made you feel unsupported.
We appreciate your feedback and will take it into consideration as we continue to improve our products and customer experience.
Kind regards,
Undress Code Team
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