UnionTechnical Opiniões 155

Resposta da UnionTechnical

16/03/2026

Hi Kay

Thank you for taking the time to leave a review and for sharing your experience.

Firstly, we are pleased to hear that you are happy with the final outcome of the heating system installation. However, we are very sorry to hear about the concerns you have raised regarding communication and the bathroom flooring following completion of the works.

After receiving your Trustpilot review we reviewed your file and contacted you directly to discuss the issue with the bathroom floor. We did offer to arrange for one of our engineers to attend and carry out the necessary repairs, with the earliest available appointment being within our standard service timeframe. Unfortunately, we understand that you chose to arrange your own joiner to carry out the work sooner as you felt this was the best option for you.

While we were unable to reimburse the cost of an independent contractor, our intention was to ensure the issue was resolved and that any remedial works carried out by our team would meet the standard expected.

We are sorry that your experience did not meet the level of service we aim to provide and we have raised the feedback internally so that it can be reviewed by the management team.

Kind regards,
Union Technical Services

Resposta da UnionTechnical

22/01/2026

Thank you so much for taking the time to leave such a fantastic review. We’re delighted to hear that our team was able to resolve the issues quickly and keep your project on track. It’s also great to know the installers delivered a smooth, professional installation with minimal disruption. Your kind words mean a lot to everyone at Union Technical, and we really appreciate you choosing us. If we can help again in the future, please don’t hesitate to get in touch.

Resposta da UnionTechnical

18/12/2025

Thank you for taking the time to leave such a positive review. We’re delighted to hear that the team kept you well informed throughout the work and took care to leave your home clean and tidy once they had finished.

We really appreciate your recommendation and will be sure to pass your kind feedback on to the team involved. Thank you for choosing Union Technical.

Resposta da UnionTechnical

9/12/2025

Hi there,

Thank you for leaving such a positive review. We’re really pleased to hear that your experience has been excellent from your first enquiry right through the process so far.

Our office team will be delighted to know their updates were helpful, and we’re especially pleased to hear that Robert was able to clearly explain everything during the survey. We’ll make sure your comments are passed on to him.

Thanks again for choosing us and for taking the time to share your feedback if we can help with anything further, just let us know.

Resposta da UnionTechnical

10/12/2025

Hi there,

Thank you for taking the time to leave your review, and we are very sorry to hear about the experience you’ve described. This is absolutely not the standard of service we aim to provide, and we appreciate you bringing this to our attention.

We take matters like this extremely seriously and we will be reviewing the details internally with management, including the points you’ve raised about the scheduling conversation. We appreciate how frustrating this situation must have been, and we will investigate to ensure this does not happen again.

We’re disappointed to hear that your time felt wasted and that the information provided did not match what was confirmed during the survey visit. Your feedback is important and will be used to improve how we accurately assess eligibility before booking appointments.

Thank you again for letting us know.

Resposta da UnionTechnical

9/12/2025

Thank you so much for taking the time to share your experience. We’re delighted to hear that every part of the installation team from scaffolding through to electrical and plumbing made such a positive impression.

It’s fantastic to hear Kai, Ritchie, Ed and Declan stood out during the project, and we’ll be sure to pass your comments on to them and the subcontractors involved. They’ll be very pleased to know their hard work and professionalism were appreciated.

We’re really pleased the installation was completed on time and that you found the team friendly, polite and respectful throughout.

Thanks again for your kind feedback and for choosing us. If you need anything in the future, just let us know.

Resposta da UnionTechnical

9/12/2025

Thank you very much for taking the time to leave this review. We’re really pleased to hear that you found our installers efficient and tidy, and that everything was completed to the standard expected. It’s great to know the commissioning visit was handled promptly the following day.

The winter weather in the Highlands can certainly be challenging at this time of year, and we appreciate your patience while the team waited for safe daylight conditions. It’s good to hear the system is now up and running and we hope you continue to see the benefit from your new solar installation.

If there’s anything you need in future, please don’t hesitate to get in touch.

Resposta da UnionTechnical

10/12/2025

Hi There,

Thank you for taking the time to leave your review. We’re genuinely sorry to hear about the issues you experienced and we appreciate you bringing them to our attention.

We take feedback like this seriously and will be reviewing the points you’ve raised internally with our management team to ensure we improve communication and coordination going forward.

We’re pleased to hear the installation teams were polite and that the work itself was completed to a good standard, but we fully appreciate the frustrations caused by the delays you mentioned.

Thank you again for your comments.

Resposta da UnionTechnical

9/12/2025

Hi there,

Thank you for the great feedback! We’re really pleased to hear you were happy with the results and that the team were able to complete the work with minimal disruption, especially given the size of the project.

It means a lot to receive such positive comments from someone in the trade, and we really appreciate you recommending us based on your own experience as a joiner. We’ll make sure the installation team see your message.

Thanks again for choosing us if we can help with anything in the future, just let us know.

Resposta da UnionTechnical

10/12/2025

Hi there,

Thank you for your kind review. We’re very pleased to hear that you were kept well informed throughout and that you felt the customer service was of a high standard.

It’s great to know the workmanship from the tradesmen met your expectations too. We’ll be sure to pass your comments on to the team.

Thanks again for choosing us and for taking the time to share your feedback.

Resposta da UnionTechnical

10/12/2025

Hi there,

Thank you for taking the time to leave a review. We’re delighted to hear that everything was well organized and completed to a high standard.

It’s great to know the team were tidy, knowledgeable and communicated clearly throughout, and that you received helpful advice after installation as well.

We really appreciate your feedback and are glad you’re happy with the service. If you need anything going forward, we’re always here to help.