United Regions Van Lines Opiniões 380

It is a pleasure to write a good review when a company stands out giving A+ service to customers. United Regions Van Lines is one such company. Great communication with the client on scheduling and inventory. Victor, Vadim, and their crew were professional and reliable. These guys did our move with style and finesse and deserve many accolades for a job well done.

I hired a moving company for my relocation and was extremely satisfied with their service. The team arrived on time and worked efficiently, handling all my furniture and belongings with great care. Everything was securely packed and transported without any damage. The movers were friendly, courteous, and went out of their way to accommodate my special requests. Unloading at the new location was equally smooth, with the team helping to reassemble furniture. The entire process was seamless and stress-free. The pricing was transparent, with no hidden costs, making the experience even better. I highly recommend this moving company for anyone in need of reliable and efficient moving services.

I recently completed a long-distance move, and I couldn't be happier with the service I received. From start to finish, the process was incredibly smooth and well-organized. The customer service team was attentive and kept me informed every step of the way. The movers arrived on time and were professional and courteous. They took great care in packing and handling my belongings, ensuring everything was securely wrapped and loaded. During transit, I received regular updates on the status of my shipment, which gave me peace of mind. Upon arrival at my new home, the movers were just as efficient in unloading and even helped me set up my furniture. Not a single item was damaged, and the entire move was completed within the estimated timeframe. The pricing was fair and transparent, with no unexpected charges. Overall, the experience exceeded my expectations, and I highly recommend their services for any long-distance move.

Summary of experience for United Regions Van Lines: I got 3 quotes and looked for best reviews from moving companies.

Talked to Matthew Reagan (sales) he nice and helpful with all my questions. I ask for gotchas and he made me feel secure. Decent quote, one company, no broker situation. Said he could get the furniture there fairly quickly. Talked about the 1 to 17 days and insurance. He said both should not be an issue (my first mistake) He also said he was my point of contact for the entire move.

Pickup day, movers came 2 hours late and they showed up in a rental truck. I asked about why not the company truck and he said his was in the shop they wanted to get us going. They also laughed when they saw the stuff and said we were under bid the cost would be so much more. About 4K but we were stuck now. Had to pay with Zelle (my second mistake) The driver had me sign more paperwork asking when we wanted delivery. I said tomorrow. He said not possible I had to put at least 7 days out, he was confident the shipment would go straight there. He also talked me out of insurance said it was not necessary for the huge cost. Because of the care they were packing I didn’t purchase. I asked for copies of my paperwork and he said he would send that night. I took camera phone pictures JIC. The next day no paperwork, no call. I call Matthew (sales) who is going to be with me the whole move. He says now he can’t help me and passes me to customer support. Amanda (customer support) can’t help me because she doesn’t have the paperwork either. It’s Memorial Day weekend and she sends me a email at 2 pm saying I didn’t pay enough so our shipment won’t be processed. I try calling. No answer. We waited until Tuesday (even though they said they were working all holiday weekend). On Tuesday I talk to Phyllis, she also doesn’t know anything about the shipment but will call dispatch and call me back. Oh and remember the 1 to 17 days. It doesn’t start at pickup but at the date you said you wanted delivery. Fine, fine print. So the 7 days the driver made us change makes it 1 to 24 days.

I called everyday for 3 weeks. My daughter, son in law, 1 and 4 year olds slept on an air mattress with no furniture.

NO ONE ever gave me a status where the items were or any information until week 3 when Phyllis called and said furniture would be delivered Saturday. Exactly 24 days. A ratty old yellow truck not from the company shows up. Everything looked like it had just been thrown in. All boxes damaged, furniture damaged. Fireplace we payed extra for special handling for destroyed. There is missing furniture, and a missing box with irreplaceable memorabilia. I called to let them know and sent pictures right away. I spoke with Tina who said she would get back to me and Matthew…..Nothing still waiting on calls. Phyllis did call back once and said she was asking around and would call me.

I hesitated making this review because I needed United Regions Van Lines to help us find the missing items. But they haven’t helped beyond telling me to file a report with 3rd party vendor for missing and damaged items.

These movers are exceptional! They managed my long-distance move flawlessly, and the comprehensive packing service was outstanding. The team demonstrated professionalism and efficiency throughout the entire process. Their attention to detail and dedication to quality service are truly commendable. I highly recommend their services for anyone in need of reliable and proficient movers.

I highly recommend this moving company. They’re very professional and great for first-time movers. They were honest about their charges and prices from the beginning, with no hidden fees. There might be cheaper movers, but I don’t see a reason to look. They’ll be my first and only call if I move again.

I've used professional movers for many years, but today, I felt compelled to write my first review. This company is truly exceptional! They surpass all expectations, changing the way you view moving services. Their timing is spot-on, more accurate than any other movers I've tried. Amazingly, their prices are similar to other companies. You get outstanding service and top-tier movers at a fraction of the cost. Simply perfect!

I cannot recommend this company's full packing service enough. It made the daunting task of packing and moving so much more manageable and efficient. Worth every penny! The packing service saved me so much time and effort, and everything arrived at my new place in perfect condition. They made sure everything was packed securely and labeled for easy unpacking.

The company picked up our belongings over two weeks ago, and we have had zero communication from them about when our things will be delivered. Any time we call, all we get are recordings telling us to leave a voicemail, and then we get no response from the company. This whole experience has been nothing but frustrating.

Adding on to this review, I just got a call from the driver who is delivering our things tomorrow. No call from the company, mind you, just the guy driving the delivery truck. The move entailed picking up belongings from two different addresses and delivering them to two different addresses (two moves in one), but the driver told me that they stored all of our belongings together at their warehouse and the guys who picked up at both places used the same color stickers on all the boxes. When our delivery driver went to pick them up, he was told everything was going to the same address. So now, when he gets here tomorrow, he has to unload EVERYTHING so we can sort it out, put my stuff back on the truck, and then deliver it to my address. The moving company didn't even give him the right address. They gave him the address of the first delivery, but the different zip code of the second delivery, which is in a different city. UPDATE: Now the moving company is saying that he will deliver everything to one address and that's it. They refuse to admit any wrongdoing on their part.

I could go on, but hopefully this gets the point across about how incompetent this company is.

So, now on to arbitration. I filed a complaint with the Federal Motor Carrier Safety Administration as well.

This moving company truly exceeded my expectations in every way. My interstate move was handled with care and efficiency, and I couldn't be happier with the outcome. The moving team was punctual, professional, and made sure everything was packed and loaded securely. They made the whole process stress-free and went above and beyond to ensure everything was done to my satisfaction.

I recently moved my 3-bedroom home and had a fantastic experience with the moving service I used. The team was punctual, professional, and highly efficient. They handled all my belongings with great care, ensuring everything was packed securely and transported safely. The movers were courteous and went above and beyond to make the process stress-free. They even helped with assembling furniture at my new place. The entire move was completed on time and within the quoted price, with no hidden fees. I highly recommend this moving service for anyone looking for a reliable and hassle-free moving experience.

The movers handled our move with exceptional professionalism. They carefully packed and moved all our belongings from our 2Bdr apartment in South Carolina, demonstrating both expertise and enthusiasm for their work. They were personable, adhering strictly to our detailed instructions. The entire process was completed within a few hours, with everything handled beautifully. I wouldn’t hesitate to hire them again.

We have made multiple cross country ad regional moves. our experience with United Regions Van Lines was BY FAR THE WORST MOVE EXPERIENCE WE HAVE EVER HAD. There were so many issues with the move, start to finish that I will "highlight" only a few of the most egregious items.
1) The "REAL COST" We did a full video walk through with the sales agent (100% of every room and every closet). We also described an off site storage unit, including ALL contents, therein. United sent one 26' box truck, even though I told the agent that within the past year we had moved 90% of the items and it took two full 26' Box Trucks. Still, they showed-up with one 26' Box Truck.
They did, of course, have to call for a second 26' truck. After packing both trucks full, I still had to go to Penske and rent another 20' Box truck to move what United Van Lines was not able to include. Again, there were NO new pieces or items that had not been moved 11 months earlier.
2) After loading the items and, of course with their two trucks now locked with our goods, the lead packer / mover tells me that before they can depart he needs to review the "new cost" with me, and to collect an additional deposit. They had packed the household goods and trucks so slowly, that it was now around 10PM local time. I was beyond shocked to find that the cost had now increased by over 70% (From ~$10k to over $17k). Again, this was after I had to rent and self load / move a 3rd 20' Box Truck).
3) Arrival and "Professional Packing Service".... When unpacking, we found considerable damage and outright destruction of several items, some of which are expensive lamps and furniture. We have filed a damage claim and are hopeful we can resolve the loss without lawyers.. but whatever it takes.
4) Packing "Technique" - Note from above comments the huge jump of 70%+ cost and the fact of their not being able to fit the move into the 1 truck they provided, nor the 2nd truck they later sent.... Also note they charge by size of move vs. weight of move.

When unpacking we found a huge number of boxes (~20+) that felt unusually light weight. This was because the "Professional Packers" had repeatedly used their Large size boxes for very small light weight items. A few examples, a light wooden serving bowl tossed in the bottom of a large box. covered with a single dish towel and some packing paper. Many large boxes had single flower pots in the bottom and a small amount of packing paper. Another large box had only two small plastic legs for a small TV. No TV.. Just the 2 plastic legs, no packing material. Another large box had 3 TV remote controls and an extension cord.... Enough said. Clearly, these Large boxes ate a great deal more truck space then would have the appropriate small box. Was this intentional to increase cost or just poor quality packing job? No way to prove that out, but it absolutely served to increase move size and related cost.

Finally, and I feel stupid for not placing more focus on the fact that United Regions Van Lines does not accept any form of credit card... Cash / Bank Draft Only policy.
It appears clear to me that most any reputable credit card provider would be more than willing to argue the and find ample cause to back-charge them, on behalf of their card holders.

We will, of course, NEVER AGAIN consider United Regions Van Lines.

This company seems to be burying its reputation under negative reviews and aliases.
I tried moving with these guys, communicating with Phillip Champion the majority of the time. We agreed to a great price for a no-packing 1700 mile move, and the first red flag was that, despite not being advertised as a "meet it or beat it" company, Phil kept lowering the price when I'd communicate with him. At first it was because I was military, then it was because I found companies with cheaper prices... and "we have more experience," is what I was told, "so even if we can't beat their price, we got real damn close, and you should absolutely go with us."
Long story short, the requested down payment was enormous - about 1/3rd of the cost of the move - and we initially agreed to pay a quarter of that up front and then just pay the rest by the time of the move. We paid the initial amount and gave them a pending check for the rest of the amount, which they promised they'd only cash once we were ready.
We did more research, and then found out that this company has a horrible reputation of faking their years in business in addition to holding movers' possessions hostage once they've arrived. Naturally, we sought to cancel at this point. It was also around this point that we noticed that the company accepted the initial payment under the name of "Moving Nation," which obviously is no United Regions Van Lines. I can only assume that this was their former alias, and based on everything I've heard, I believe them to be a broker. Their contract doesn't let you cancel if you're within 10 days of the move, which I can only imagine is so that you can't cancel when you realize that you were brokered out.
After I sent an email requesting to cancel, the check was cashed, and I was charged the other 3/4s of the down payment. Phillip promised that this amount would be refunded to me in the form of a check sent in the mail. I was not told I would be receiving the initial 1/4 back, though.
This all being said, I recently contacted my bank and ordered a charge back as it's been nearly two weeks, and I do not know if that check for the 3/4s was ever sent, nor do I have reason to believe that it was. I also wanted to get that initial 1/4 back, since, for some reason, they didn't send that.
Do not trust these people with your money! I had to get my debit card and account number changed so I could be sure they couldn't charge anymore.

If I could give this company a negative rating I would do so without a moment's hesitation. This company uses predatory business practices to scam its customers.

We recently moved from California to Alabama and shopped around for quotes from various companies. The Salesperson from United Region Lines, Eric, was Fantastic. The entire quote was done through a video chat, he made us walk through our apartment showing him all our belongings and documenting them to price the move. The quote we received from United Regional was in line with the quote we received from other companies. We decided to use them because of Eric and we thought they were the same company as United Van Lines which is large and reputable.

We paid our deposit and it was agreed that they would pick up on the 10th and deliver on the 16th. On the evening of the 7th, we received a call to say that they would be there to pick up the next day at 8 am and we needed to have the balance for the move ready in cash or Money Order. Obviously, we were not ready for them 2 days early. As much as we argued with them that this was not as per the agreement, their attitude was "take it or leave it", they are busy and if it doesn't suit us we can cancel the move and they will keep our deposit. We had no option but to work through the night to finish our packing.

The next day two gentlemen appeared in a plain white box truck and demanded the balance from us before they would start loading, we handed over the cash. They then proceeded to walk around examining our boxes and furniture. We were then told that we had more Cubic Foot than what was quoted and he would have to contact the office before he could load anything. I showed him that everything in the apartment was listed in the quote and there was nothing extra. Regardless, he wasn't interested and neither was their office, the agreed-upon quote suddenly became twice as expensive going from 8K to 16K. Again we could either take it or leave it but either way, they were keeping the deposit if we cancelled. With only 2 days left on my lease, it would be impossible for me to find another mover, we were tired and they had us over a barrel so we had to negotiate with them. We agreed that for 2.7K more they would take all our boxes and personal items but none of our furniture. Seemed to me that it would be cheaper to buy new furniture than to move the quality stuff that we had. In 2 days it was impossible to sell the furniture so we ended up giving some away and paying to have the rest removed.

Unfortunately, that is not where this saga ends. They were supposed to call us to let us know about the delivery. When we did not hear from them we followed up. After many calls and voicemails, which were never responded to, we eventually got hold of a live person on the 15th, turns out that our belongings that were supposed to be delivered the next day were still sitting in a warehouse in California and they had no idea when it would be put on a truck, let alone be delivered. Again as much as we argued the quote promised delivery on the 16th, as far as they were concerned as long as they deliver within 30 days of pickup everything they are good. After numerous daily calls to get an update on when our belongings would be loaded, on the 22nd it was put on a truck and we were told it would be delivered within 17 days.

On Sat 25th at 10:40 AM, I received a call from them telling me that they would deliver on Memorial Day but the truck could not deliver to my door because it is too big to maneuver in the narrow streets so I would have to pay an extra $800 for a door delivery and that along with the 2.7K need to be in Postal Money orders otherwise they will not deliver. The Post Office closes at 2 PM on Sat, again putting me under pressure. I had to go to 4 Post Offices until I found one that had Money Orders in Stock.

After all that, my belongings arrived the day after Memorial Day. Most of the boxes were damaged, even the ones that had fragile stickers on them were handled roughly. The boxes were dumped in my new apartment and within an hour they were gone. The inventory list that was painstakingly filled out when they picked up for the move was not used to check what was delivered, nor was a copy given to me. At this stage in time I have no idea if all my belongings have even been delivered.

This has been the most harrowing experience in my life, United Regional Van Lines feeds off the good name and reputation of United Van Lines and has mastered the art of putting people under pressure and preying on their customers, every review I now read tells the same story. I am surprised that the Better Business Bureau has not taken them to task, they deserve to be shut down.
========In Response to Comments Below=======
Your responses always justify and blame the customer, unfortunately there are lots of similar reviews. BTW the damaged TV was packed by your staff

Came with a Penske box truck 20 foot
To pick up house hold good.
Could not get all my stuff in it. So they left that stuff. Had to go back to the old house in Minnesota to get the rest of my things( from Maine).

Said they packed 2500 cubic feet of good in the box truck. Penske web site stated it would only hold 1800 cubic feet.

Then wanted more money before delivery.

Never would use them again.

The hire packers were good, driver not so much . Customer service was useless. Basically called me a liar once I confronted them about the discrepancy in cubic feet the truck could hold.

Do not use them

For those in search of an honest moving company, your hunt concludes here. These movers seamlessly managed our 3-bedroom relocation from GA to NY, adhering precisely to the quoted price—a commendable rarity in the industry. Rest assured, they have our repeat business!

In my experience, this is the first instance where I've engaged movers and found myself entertaining suspicions of being undercharged! This moving company distinguishes itself by offering transparent quotes and demonstrating punctuality in both pickup and delivery. Undoubtedly deserving of a 5-star rating.

Upon thorough review of numerous testimonials across various platforms and subsequent communication via telephone, we have made the informed decision to enlist the services of this particular moving company. Their consistent delivery of exemplary service has fortified our confidence in recommending them to potential clients.

My initial resistance to the cost of professional movers was misplaced. The move demonstrated the substantial benefits of their services, especially from this company. They offer great value and their meticulous effort ensured a smooth move.