University Housing Opiniões 

The studio was in very good condition when arrived. Everything as expected and also very good & smooth communication with universityhousing.
Would recommend to expats looking for an accommodation in Utrecht.

Goede service. Goed contact met klant erg nette kamers en studio’s. Vriendelijke mensen

Fijne studio. Contact met het kantoor was top en ik ben goed geholpen.

I stayed in a nice studio in Utrecht, which looked exactly as advertised. The studio had all the necessary furniture and utilities I needed. The contact with the company was alright, because they are super friendly. But sometimes it could take a little bit longer for them to reply. Both the check in and check out went fast while everything was clearly explained.

Completely drained of energy trying to communicate with this company. Problem moving in, problem with cleaning (which we paid for but never happened), random strangers entering the apartment. After 2 months of discussions (multiple phone calls, emails) I finally recieved my deposit back. Other students had to take help of debt collector. ..

First of all: they'll refuse to pay you your security deposit back. They'll just ignore your messages and if they respond, they'll pretend to still have to wait for others before they can pay you back, which is not true. If you still decide to rent something from them, send a written letter to them in which you state that they still have to pay you back and that they have 2 weeks left to do so if they don't want to be taken to court and pay for all the additional costs you'll make.

About their responsiveness: after almost a month of sending mails regarding getting my security deposit back, I still have not gotten an answer back from their finance department, which is absolutely ridiculous, because all I need is a yes or no answer so I know whether or not the proof I provided of deregistration is sufficient. They were way quicker in answering all my other questions. I'm seriously considering pressing charges if I still don't have an answer back after a whole month of waiting.

About the quality they deliver: I paid €500 for rent, of which €120 were service costs. After 3 months of my stay, the landlord simply decided to get rid of the washing machine by replacing it with a new one that everyone has to pay €2,50 for (and €1,50 for drying). There was nothing wrong with the previous washing and drying machines, they just wanted to earn more money this way. University Housing did not warn me at all and the service costs even remained the same! Oh, and since they simply removed the washing and drying machines from the kitchen, on top of which stood a microwave, they decided to just leave the microwave on the kitchen floor and deliberately didn't post a picture of this in their advertisements of the rooms in that building. Besides this, even though we had a weekly cleaning service, they never bothered replacing the shower curtains and cleaning the walls, so there was mold everywhere. Speaking of nastiness, there was a mouse problem as well and through the ventilation came all sorts of insects (a wasp managed to come in my room, even though everything was closed off, including the tiny bit of space beneath my door).

The room I rented was €500, right? The room is 10 square metres and the person that will rent the room after me will pay €50 on top of that, even though nothing changes in the service nor the room. It's bizarre.

I wouldn't recommend going in business with them to anyone, even if you're desperate for a room.