Emailed support when having a problem getting their SmartDNS to work on my PC. Daniella replied very quickly and gave me very clear instructions on how to resolve it. Great service.
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Having been long term customer’s we recently had a little blip with our service. After contacting Unlocator via the chat service Mallik responded to us and guided us through first steps to get reinsta... Ver mais
A empresa respondeu
I’ve been using Unlocator for a year now, purchase they’re 2 year special. They have a simple UI interface and are prompt with supporting their users with trouble shooting any issues in an efficient a... Ver mais
A empresa respondeu
Good looking, polite, fast, super reliable. I use this service now several years and I can‘t see no end. Whether at home for your favorite shows from abroad or for safety issues during a trip. Whether... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
World Class VPN and Smart DNS provider. Our service allows you to surf the Internet in privacy with military grade security. Unblock streaming services and use the Internet without borders.
Informações de contacto
Hammerensgade, 1267, Copenhagen, Dinamarca
- info@unlocator.com
- unlocator.com
4,4
Excelente
1 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
As pessoas também visitaram
Quick response by email
Quick response by email. Solution driven however a phone number would be nice but with the email response time I can let that go.
11 de abril de 2024
Opinião espontânea
Resposta da Unlocator
Hi there,
We are glad to hear that! And we will look into your suggestion and see if we can implement a troubleshooting over phone calls system in the future.
If you experience any other issues with our service, please don't hesitate to contact us again at support@unlocator.com
I had some issues with Unlocator…
I had some issues with Unlocator service.
They always get back to you soon and it's easy as it's not a ticket system etc. They just give you advice on settings etc and they actually read your emails because the answers are specific to your needs and not a lot of "canned" responses.
4 de abril de 2024
Opinião espontânea
Resposta da Unlocator
Hi there,
We are glad to hear that!
If you experience any other issues with our service, please don't hesitate to contact us again at support@unlocator.com
The Unlocator people are great
The Unlocator people are great. They answered me in a timely manner and my problem was solved !!! Props to you for being so helpful !!!
3 de abril de 2024
Opinião espontânea
Resposta da Unlocator
Hi there,
We are glad to hear that!
If you experience any other issues with our service, please don't hesitate to contact us again at support@unlocator.com
Great support
They got back to me in less than a day and gave me clear instructions on how to resolve the problem I had. It was an easy fix!
3 de abril de 2024
Opinião espontânea
Resposta da Unlocator
Hi there,
We are glad to hear that!
If you experience any other issues with our service, please don't hesitate to contact us again at support@unlocator.com
Always great service
Always great service. 1 minute, and they are back to you, if you have a problem. Member for at least 10 years.
2 de abril de 2024
Opinião espontânea
Resposta da Unlocator
Hi there,
We are glad to hear that!
If you experience any issues with our service, please don't hesitate to contact us again at support@unlocator.com
Very efficient service
31 de março de 2024
Opinião espontânea
Resposta da Unlocator
Hi there,
We are glad to hear that!
If you experience any issues with our service, please don't hesitate to contact us again at support@unlocator.com
You only know how good service is when something goes wrong!
Unlocator has worked well for me for several years. When I suddenly had a problem recently, they were on it immediately and sorted it out.
25 de março de 2024
Opinião espontânea
Resposta da Unlocator
Hi there,
We are glad to hear that!
If you experience any other issues with our service, please don't hesitate to contact us again at support@unlocator.com
Super reliable
Good looking, polite, fast, super reliable. I use this service now several years and I can‘t see no end. Whether at home for your favorite shows from abroad or for safety issues during a trip. Whether DNS or VPN, just use Unlocator and make it work.
10 de março de 2024
Opinião espontânea
Resposta da Unlocator
Hi there,
Thank you for your good review, we appreciate it a lot!
If you need any assistance in the future, please don't hesitate to contact us again at support@unlocator.com
always responsive and very efficients
always responsive and very efficients! a+
9 de março de 2024
Opinião espontânea
Resposta da Unlocator
Hi there,
Thank you for your good review, we appreciate it a lot!
If you need any assistance in the future, please don't hesitate to contact us again at support@unlocator.com
Great customer support as always.
Great customer support as always.
8 de março de 2024
Opinião espontânea
Resposta da Unlocator
Hi there,
Thank you for your good review, we appreciate it a lot!
If you need any assistance in the future, please don't hesitate to contact us again at support@unlocator.com
I wholeheartedly recommend the service
It's been a few years now, maybe 3, possibly 4, and this service has always worked and delivered. Surprisingly so, actually. When an online service gets smart, changes things up, Unlocator takes very little time to adapt and circumvent any counter measures. I wholeheartedly recommend it. Terrific for AppleTV.
5 de março de 2024
Opinião espontânea
Resposta da Unlocator
Hi there,
Thank you for your good review, we appreciate it a lot!
If you need any assistance in the future, please don't hesitate to contact us again at support@unlocator.com
Seven years and counting!
Been using Unlocator for a while. Only after 7 years did I need something that required a customer service request. When I reached out to them they were very helpful and easy to understand. A+
18 de fevereiro de 2024
Opinião espontânea
Resposta da Unlocator
Hi there,
Thank you for your good review, we appreciate it a lot!
If you need any assistance in the future, please don't hesitate to contact us again at support@unlocator.com
I had to uninstall Unlocator to avoid…
I had to uninstall Unlocator to avoid conflict with corporate servers (a pity). When I requested a refund, answer was immediate accepting my request. Great service!
23 de fevereiro de 2024
Opinião espontânea
Resposta da Unlocator
Hi there,
Thank you for your good review, we appreciate it a lot!
You are welcomed back anytime! And If you need any assistance in the future, please don't hesitate to contact us again at support@unlocator.com
Fast reply and great customer service!
20 de fevereiro de 2024
Opinião espontânea
Resposta da Unlocator
Hi there,
Thank you for your good review, we appreciate it a lot! If you need any further assistance in the future, please don't hesitate to contact us again at support@unlocator.com
Well worth trying, excellent customer service
Previously a nord user because it’s the first one that comes up, I found I had look much harder while in China. Unlocator was recommended by a friend and gave good results from the start.
Easy to install, the off the shelf package worked ok, but was a bit clunky with chinas aggressive firewall
One email to tech support and they replied within a few hours, a few more questions each way, then they sent me a bespoke solution, tailored to my situation
That installed instantly and connects just as quick
I have discontinued the nord substriction and have a new best friend!
Thank you
18 de fevereiro de 2024
Opinião espontânea
Resposta da Unlocator
Hi there,
Thank you for your good review, we appreciate it a lot! If you need any further assistance in the future, please don't hesitate to contact us again at support@unlocator.com
A brilliant company - outstanding product!
I have been with Unlocator for 4 years and it works amazingly. Never had any issues with it not working and their app is soooo easy to use. Their customer service is outstanding. Can highly recommend their product!
16 de fevereiro de 2024
Opinião espontânea
Resposta da Unlocator
Hi there,
Thank you for your good review, we appreciate it a lot! If you need any further assistance in the future, please don't hesitate to contact us again at support@unlocator.com
Resposta da Unlocator
Hi there,
Thank you for your good review, we appreciate it a lot! If you need any further assistance in the future, please don't hesitate to contact us again at support@unlocator.com
I contacted Customer Support because I…
I contacted Customer Support because I could not access to my preferred Italian TV show while in USA and connected to Unlocator Italy. Got a very quick response and after I responded to the technician to his specific questions, such as protocol and type of phone or computer I use, then in less than 24 hours all got solved. Excellent service from Unlocator customer support. Very satisfied. A++++
12 de fevereiro de 2024
Opinião espontânea
Resposta da Unlocator
Hi there,
Thank you for your good review, we appreciate it a lot! If you need any further assistance in the future, please don't hesitate to contact us again at support@unlocator.com
Always quick to resolve any issues
Always quick to resolve any issues. Fantastic team!
30 de janeiro de 2024
Opinião espontânea
Resposta da Unlocator
Hi there,
Thank you for your good feedback! If you need any assistance in the future, please don't hesitate to contact us again at support@unlocator.com.
Awesome company to deal with
Awesome company to deal with, and customer service is second to none. Thank you!!!!
18 de janeiro de 2024
Opinião espontânea
Resposta da Unlocator
Hi Robbie,
We are very happy to see that you are enjoying our service! If you need any assistance in the future, please don't hesitate to contact us at support@unlocator.com
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.