Unndr Opiniões 375

TrustScore: 3.5 em 5

3,4

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

There was a bit of a delay with the march subscription box, due to whats going on in the world right now i can understand why, recieved it today and its amazing quality as usual and so beautiful, cant... Ver mais

Classificada 1 em 5 estrelas

I placed an order over three weeks ago and I haven't gotten any updates about shipping or anything at all. on the website it said shipping would take 5 days. I wrote an email with my order details t... Ver mais

Classificada 5 em 5 estrelas

I had such a great experience with unndr. The customer service was absolutely phenomenal — really friendly, quick to respond, and genuinely helpful throughout the whole process. It’s rare to feel... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I have made two orders to this company and unfortunately, due to an error with my own measuring, chose the wrong size of bra. As such, I emailed the Unndr team to see how I was able to resolve this.... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de roupa interior
  2. Loja de roupa

Escrito pela empresa

Essential By Design. At Unndr, we’re passionate about creating underwear that makes people feel confident, comfortable, and excited to wear. Based in the UK, we design beautiful sets and offer a subscription service that brings new, unique styles straight to your door each month. We care deeply about our customers and are always here to help with sizing, orders, and anything in between. Every piece we release is made with attention to detail and quality - because you deserve underwear that feels as good as it looks.


Informações de contacto

3,4

Aceitável

TrustScore: 3.5 em 5

375 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 52% das suas opiniões negativas

Geralmente leva mais de um mês para responder

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Absolutely obsessed!

Absolutely obsessed with my monthly subscription! Found Unndr through an Instagram AD and the marketing is chefs kiss but the boxes themselves are on another level! Unndr have been amazing from the start of my subscription & the customer service team have been amazing on jumping on any issues I’ve faced with external payment issues making sure I still get my monthly set. 10/10 would recommend x

3 de julho de 2024
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Resposta da Unndr

Hey Mollie!

Thank you so much for leaving us a review!

Best wishes,
Team Unndr 🫶

Classificada 5 em 5 estrelas

Am subscribed for the monthly set box…

Am subscribed for the monthly set box and I am never disappointed, always so beautiful ! Recently I emailed to say one of my bras was a bit faulty because the strap and snapped without much use and they got back to me immediately saying they would send a new one , absolutely outstanding communication and service thankyou so much !! Xx

2 de julho de 2024
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Resposta da Unndr

Hey Rosie!

Thank you so much for leaving us a review!

Best wishes,
Team Unndr 🫶

Classificada 1 em 5 estrelas

Sizing is not consistent

The sizing is horrible. This company is not big girl friendly. Such a shame.

26 de junho de 2024
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Resposta da Unndr

Hey!

Thank you for your feedback. We are sorry to hear you have been unhappy with your shopping experience with us. We acknowledge your feedback and will take this on board!

Thank you,
Team Unndr 🫶

Classificada 5 em 5 estrelas

Great quality

It’s amazing quality and so comfortable and just overall gorgeous. I’ve never really worn lingerie before but this just made me so excited about the whole concept

24 de junho de 2024
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Resposta da Unndr

Hey Tiegan!

Thank you so much for leaving us a review!

Best wishes,
Team Unndr 🫶

Classificada 5 em 5 estrelas

Their customer service is so great

Their customer service is so great. I made a mistake with the sizing and they were so helpful and quick with their replies. Genuinely kind staff.

22 de junho de 2024
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Resposta da Unndr

Hey Amy!

Thank you so much for leaving us a review!

Best wishes,
Team Unndr 🫶

Classificada 5 em 5 estrelas

Their customer service is so great

Their customer service is so great. I had an issue with my order and they helped me sort it so quickly and were so nice.

22 de junho de 2024
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Resposta da Unndr

Hey!

Thank you so much for leaving us a review!

Best wishes,
Team Unndr 🫶

Classificada 5 em 5 estrelas

Great product and service

Great product and service. I've adjusted my sizing to ensure the size fits for my next order. But the quality of the product and design is amazing. I love the thought that goes into the products. Left me feeling feminine and confident

3 de junho de 2024
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Resposta da Unndr

Hey Emma!

Thank you so much for leaving us a review!

Best wishes,
Team Unndr 🫶

Classificada 5 em 5 estrelas

I love Unndr

I love Unndr! They reply quickly to emails. Very trust worthy! It’s so nice to receive monthly secret sets from the. The waiting makes it more exciting and misterios.

22 de junho de 2024
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Resposta da Unndr

Hey Alexandra!

Thank you so much for leaving us a review!

Best wishes,
Team Unndr 🫶

Classificada 5 em 5 estrelas

Love the brand

I am on my third month with this company now and I love the underwear so much. The quality of the underwear is great and the extra details that they put into the packaging and extra little something is a nice touch.

I had an issue with the sizing of my bras and contacted them via email. They helped me to solve the issue and the communication was great. I can't wait to see what is in the next few boxes.

1 de junho de 2024
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Resposta da Unndr

Hey NB!

Thank you so much for leaving us a review!

Best wishes,
Team Unndr 🫶

Classificada 5 em 5 estrelas

Customer Service ⭐️⭐️⭐️⭐️⭐️

I had an issue with delivery were the delivery company said they attempted to deliver when they hadn’t I was so worried it wouldn’t arrived contacted unndr. They were brilliant replied straight away assured me I would get the set one way or another. They asked me to keep them posted and thankfully it arrived. Love the sets every month and can’t wait for the surprise at the start of each month. Thank you again for being brilliant.

6 de junho de 2024
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Resposta da Unndr

Hey!

Thank you so much for leaving us a review!

Best wishes,
Team Unndr 🫶

Classificada 1 em 5 estrelas

Amazing in so many ways but wnds up…

Amazing in so many ways but wnds up with knickers! Stunning lilac and yellow such a great combination
My partner was so so disappointed to see knockers instead of a thong! Second time a subscription arrived that has disappointed! So much so we are cancelling

16 de junho de 2024
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Resposta da Unndr

Hey Daniel!

Thank you for your review.

We have emailed you so we can get to the bottom of this and to ensure you are happy with the sets and styles. Please check spam if you have not received an email in the next hour.

Thank you,
Team Unndr 🫶

Classificada 5 em 5 estrelas

Fab customer service

My June bra was too small and I emailed in asking if there was anything I could do to have it swapped for a bigger size. They replied that they don't do exchanges but would be willing to send me a larger size. It was a great experience and I'm really looking forward to wearing the set!

15 de junho de 2024
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Resposta da Unndr

Hey Jessica!

Thank you so much for leaving us a review!

Best wishes,
Team Unndr 🫶

Classificada 5 em 5 estrelas

I had some questions regarding billing…

I had some questions regarding billing and the processes after I received my first box (which was stunning btw) and my questions were answered swiftly and clearly. Absolutely love that, very happy with the customer service.

14 de junho de 2024
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Resposta da Unndr

Hey!

Thank you so much for leaving us a review!

Best wishes,
Team Unndr 🫶

Classificada 5 em 5 estrelas

I picked the wrong size, but she sent me the right one for free!

Cute packaging! Since it is underwear, the size is always tricky, I would say it always runs smaller on the bra. But I do appreciate that you can choose a size for the bra and a size for the panties, separately.
Unfortunately I messed up with the size of my bra and when I emailed back, she send me a new one right away, this time the right size! I only paid the customs tax (from UK to Germany), but I’m very happy with it. She was super nice!
Cute, sexy and with nice little details

5 de junho de 2024
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Resposta da Unndr

Hey Inês!

Thank you so much for leaving us a review!

Best wishes,
Team Unndr 🫶

Classificada 5 em 5 estrelas

Beautiful packaging, quick customer service

Ordered my first subscription box which came very neatly packaged. Unfortunately being my first order and not knowing the sizing the bra size was too small so requested a larger size. Very quick response through instagram and then email exchange and they sent out a larger size - I look forward to the next set!

12 de junho de 2024
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Resposta da Unndr

Hey Emma!

Thank you so much for leaving us a review!

Best wishes,
Team Unndr 🫶

Classificada 5 em 5 estrelas

Great experience

Their customer service is great! I had a problem with the sizing of a bra and they offered to send another, reducing significantly the stress around the purchasing experience and making it feel like an overall tailor-made product.
The set came in and it was very pretty, along with a couple of self care gifts, it made me feel super empowered and feminine which is I guess the idea of the brand.

The attention to detail in both client handling and the products is incredible! will surely purchase again :)

13 de junho de 2024
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Resposta da Unndr

Hey Camilla!

Thank you so much for leaving us a review!

Best wishes,
Team Unndr 🫶

Classificada 5 em 5 estrelas

Such a dedicated team!

I had placed an order for two sets, when they arrived parts of the order were missing. The help team were SO lovely and helpful and you can really see the dedication the whole team put into making unndr an enjoyable experience. It was so easy to fix the issue and the communication is some of the best ive had. Will definetly be buying from there again :)

7 de junho de 2024
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Resposta da Unndr

Hey Holly!

Thank you so much for leaving us a review!

Best wishes,
Team Unndr 🫶

Classificada 5 em 5 estrelas

I had to contact Unndr due to making an…

I had to contact Unndr due to making an error when choosing the sizing of my sets .
They were really helpful when responding and although I had made an error they were kind enough to replace the items I had bought to the correct sizing for free !
The sets are beautiful and amazing quality , I would highly recommend

12 de junho de 2024
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Resposta da Unndr

Hey Lauren!

Thank you so much for leaving us a review!

Best wishes,
Team Unndr 🫶

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